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TTG associations 12 GUIDE TO Big city draws 19 DESTINATIONS Japan Hong Kong and Singapore Deborah Sexton She s determined to make Professional Convention Management Association which she leads as president and CEO the best educator in the associations industry and raise members professionalism along the way January 2017 MCI (P) 085 05 2014 21 to 23 March 2017 201732123 Shanghai Convention & Exhibition Center of International Sourcing Shanghai China The Leading Corporate Travel Management Conference for China RELEVANT AND TARGETED CONTENT For Chinese corporate travel professionals & professionals with responsibility in China. BEST GLOBAL PRACTICES TRENDS BENCHMARKS & CASE STUDIES Localised for the Chinese market by more than 30 expert practitioners over 10 sessions. 3010 NETWORKING OPPORTUNITIES WITH KEY INDUSTRY PLAYERS Structured platforms for meeting and engaging peers through an exciting programme & sponsored events and tours. BUSINESS WITH ONLY THE BEST Explore opportunities to collaborate and source with leading corporate travel solution brands. FROM CTW CHINA 2016... 2016 Expected USD 75 million generated from the event 0.75 Expected purchases of USD 1 million and above each for 30% of corporate buyers 30%100 GRAB THE LIMELIGHT WITH YOUR BRAND Exhibit or sponsor and gain exposure to quality travel corporate buyers. Corporate Travel Buyer CTW China is a good platform to meet professionals and experts from the industry. Learning from their experiences to avoid potential issues and develop better solutions. Ashland China Holdings Co China William Cheng Senior Procurement Manager Exhibitor CTW China exposed us to more business opportunities and relevant knowledge. We got to meet buyers and we hope to generate more business through this platform. Delta Airlines Meng Li Account Manager PARTICIPATE IN CTW CHINA 2017 NOW 2017 Corporate Travel Buyer Exhibitor Sponsor Conference Delegate Corporate Travel Buyer Profiles Include Hosting places available for eligible Corporate Travel Buyers Travel Managers Travel Specialists Indirect Procurement Purchasing Managers Finance Managers HR Administration Managers Office Managers Find Us On WeChat (ID CTW-CH) ( CTW-CH) Contact ctwchina Tel (65) 6395 7575 Organised By Industry Partner Official Media china EDITORIAL Karen Yue Group Editor (karen.yue Xinyi Liang-Pholsena Editor TTG Asia (liang.xinyi Paige Lee Pei Qi Assistant Editor Singapore (lee.peiqi S Puvaneswary Editor Malaysia Brunei (puvanes Mimi Hudoyo Editor Indonesia (idmfasia Rachel AJ Lee Yixin Ng Sub Editors (rachel.lee ng.yixin Rebecca Elliott Australia (rebeccaelliott Marissa Carruthers Correspondent Cambodia (maris.carruthers Caroline Boey China & Special Projects (caroline.boey Prudence Lui Hong Kong Greater China (prului Rohit Kaul India (rohitkaul23 Julian Ryall Japan (jryall2 Feizal Samath Sri Lanka Maldives (feizalsam Michael Sanderson Chadamas Chinmaneevong Correspondents Thailand (michael.sanderson chadamasc Rosa Ocampo The Philippines (rosa.ocampo Redmond Sia Goh Meng Yong Creative Designers Lina Tan Editorial Assistant SALES & MARKETING Michael Chow Group Publisher (michael.chow Ar-Iene Lee Senior Business Manager (arlene.lee Pierre Quek Publisher Online Section (pierre.quek Hidy Lee Business Manager (hidy.lee Cheryl Tan Corporate Marketing Manager (cheryl.tan Kwek Wan Ling Marketing Executive (kwek.wan.ling Cheryl Lim Advertisement Administration manager (cheryl.lim Carol Cheng Asst Manager Administration & Marketing (Hong Kong carol.cheng ttgasia. com) PUBLISHING SERVICES Tony Yeo Division Manager Kun Swee Qi Publishing Services Executive Lynn Lim Web Executive Katherine Leong Circulation Executive OFFICES Singapore TTG Asia Media Pte Ltd 1 Science Park Road 04-07 The Capricorn Singapore Science Park II Singapore 117528 Tel 65 6395 7575 fax 65 6536 0896 email contact Hong Kong TTG Asia Media Pte Ltd 8 F E168 166-168 Des Voeux Road Central Sheung Wan Hong Kong Tel 852 2237 7288 fax 852 2237 7227 TTG ASIA MEDIA PTE LTD Darren Ng Managing Director Raini Hamdi Senior Editor (raini.hamdi The power of change Why do people attend an industry conference To learn from and connect with their national and global peers to find new business opportunities to hear about solutions for new or persistent challenges faced by their organisation. The list goes on. But while content is undoubtedly the main draw at any business or association event attendees are human and they are curious. When a business or association event is hosted in a new or exciting destination their curiosity is piqued and they will give the event greater consideration. That s what association executives and conference organisers specialising in association meetings are telling me and they are underlining the importance of convention bureaus playing up the tourism aspect of their destination even when pitching for an association event. Destinations keen on attracting repeat events will need to constantly evolve and improve to provide fresh reasons for organisers and their delegates to return. And with an increasing number of cities worldwide now realising the economic benefits of attracting business and association events that regular housekeeping is all the more crucial for existing players. I recall an incident several years ago at the then new Singapore Changi Airport Terminal 3. Arriving home into the immigration hall I overhead a lady behind me coo What a beautiful airport this is. Her less enthusiastic companion replied It is only beautiful because it is new. Give it a few more years and it won t be that nice anymore. She was wrong of course. Singapore Changi Airport is in a constant state of upgrading. It knows the importance of staying fresh and meeting the ever increasing expectations of global travellers. Not long after news broke on the construction of Jewel Changi Airport a massive destination with retail facilities a hotel and airport facilities and the expansion of Terminal 1. Along the way the airport is always adding new things for travellers to see and do such as having interactive artistic installations across all three terminals. Regular housekeeping is needed by tourism facilities and destinations alike because the best way to stay on the minds of travellers and meeting organisers is by always having something new to show. For this issue s Guide To (pages 12-17) we have compiled an update on what Asia-Pacific s main cities for business and association events are up to on the hardware front. We hope you will find it useful in your planning. All rights reserved. No part of this publication may be reproduced in whole or in part without written permission of the publisher. MCI (P) 185 05 2014 Printed by Times Printers Pte Ltd 16 Tuas Avenue 5 Singapore 639340. Karen Yue Group Editor PROFILE 10 Deborah Sexton DeborahSexton wholeadsProfessional ConventionManagementAssociation(PCMA)as presidentandCEO isn thunguponorganisation sizebutshetellsKarenYuesheisdeterminedto makePCMAthebesteducatorintheassociations industryandhelphermembersraisetheir professionalismalongtheway GUIDE TO 12 Big city draws Asia-Pacific stopbusinesseventcitiesare alwaysevolving withnewandrefreshed infrastructuretogivegatheringsanewflavour. TTGassociationsfindsoutwhathaveemerged recentlyandwhat sinstorefor2017 DESTINATIONS 19 Tokyo builds a legacy The2020OlympicGameshardwareboostwillmakeTokyo s businesseventstakeholders bigwinnerswhenshowisover writesJulianRyall 22 Bolder steps forward Multipleinfrastructureprojects willsooncomeonlineinHong Kong inspiringconfidence amongorganiserstocourtnew events.PrudenceLuireports 24 Think out of the box Eventhoughasofterbusiness eventsmarketisonthehorizon therearestillnumerousopportunitiesthatcanhelpdevelopthe sector.PaigeLeePeiQireports DEPARTMENTS 1 Toourreaders 3 News 6 Ontheshelves 18 Casestudy 27 Howto 28 Gallery Convention bureaus must address associations business needs to succeed association leaders ers who can bring a certain miniher association as an example she By S Puvaneswary mum number of foreign delegates said it never organised dinners at Convention bureaus hoping to score but place no importance on providluxury venues as it was against what an association s favour will need to ing support for getting high quality the association stood for which was provide content support detailed speakers. to promote geosciences and event planning assistance as well as Assistance in connecting its application for the benefit understand the motivations of the the association with social of humanity with an overassociation pointed out top level asresponsibility programmes in arching approach to global sociation representatives at the 55th the host destination that are issues. ICCA Congress in Kuching Malaysia aligned with the conference Associations are also in November. objective will also be looking for logistical assisKhoo Cheng-Hoon executive valuable according to tance in event planning from secretary of Asia Oceania GeoRobyn Watson presiconvention bureaus. Iain sciences Society said content Watson dent International Bitran executive director at development support was critiunderstanding is key Federation of Dental the International Society for cal because getting a Nobel Hygienists Australia as Professional Innovation Management Laureate to speak at a confersuch activities attract sponpointed out that prior to holding a ence costs a lot of money but it sors. meeting in a new destination his is important for many associaUnderstanding what the organisation would discuss with the tions to get good speakers in Khoo support for association stands for was convention bureau on the challenges order to attract members to the speaker acquisition needed also important for conthe city faced and put together a event . vention bureaus to pitch the right programme that could address these Khoo said Many convention activity ideas said Watson. Citing issues. bureaus provide support to organis- News CVB subventions increasingly critical for a successful bid Almost every delegate atA strong subvention tending the Financial Modsupport will enable asels for Meetings discussion sociations and conference session at ICCA Congress organisers to lower overall 2016 in Kuching Malaysia expenses and direct the in November have admitted savings into hosting more to losing an event bid to a activities for their memrival destination offering bers. a more attractive Mike Williams subvention. senior partner at The audience Australia-based comprised mostly of GainingEdge representatives from believes that convention bureaus associations are and professional aspaying more sociation conference attention to suborganisers. vention support Nazaruddin more According to Ika because years of choices competition Nazaruddin spokesa soft economy person for Pactoconvex have made event sponsoran Indonesian conference ship acquisition especially and exhibition organiser challenging. subvention support now However Mike Canplays a much more critical non Sarawak Convenrole in winning a bid comtion Bureau s managing pared with 15 years ago as director said subventions there are more destinations were only part of the winvying for the same piece ning formula. Destinations of business thus providing must also find their USP international associations and capitalise on it. S with more choices. Puvaneswary Japanese association for associations in the making The Japan Society of Associamunicating with the younger tion Executives (JSAE) is in generation and getting them the process of being formed involved in association activiwith an aim to share ideas ties so that a future academic and best practices among and trade base can be devellocal associations and their oped. executives. Kaneda concluded Initiated by Shogo that MICE Japan is Kaneda senior supporting these consultant consultkind of associations ing department with local CVBs and MICE Japan JSAE local associations to will be similar to the collaborate and creAmerican Sociate synergy . ety of Association However the Kaneda elevating Executives and the establishment of industry standards Philippine Council of JSAE is not without Associations and Association challenges. Kaneda shared Executives. that language barriers many When asked why he deJapanese association execucided to form the association tives cannot speak English Kaneda told TTGassociations are limiting access to foreign So far Japanese associacounterparts and adoption of tions have been focused on international standards. (supporting) the domestic But he believes that should market. However various prisoon change as Japanese vate companies have started associations realise that they providing similar services need to develop and that to associations here such trade associations materials as training certification and handling associations and event management. related groups need to conMoreover he added that nect with South-east Asia and Japanese associations were the rest of the world. Rosa facing problems such as comOcampo TTGassociations January 2017 3 News AEC can help Singapore events build delegate numbers Liu want to continue pushing Singapore as a By Paige Lee Pei Qi centre of the MICE industry my take is The formation of the ASEAN Economic that organisers are much more pragmatic Community (AEC) last year will boost and frankly most of them have gone into the appeal of Singapore as a destination other places like Indonesia in a big way. for business and association events that Hence we have got to be aware and are keen to attract South-east Asians but continue to raise the profile of our shows more support can be provided to fully and make use of technology to reach our leverage this immense opportunity target audience to bring them to Singaaccording to Edward Liu CEMS group pore he added. managing director and Singapore When asked what type of Association of Convention & support is needed Liu said If Exhibition Organisers & Supplithe Singapore Tourism Board ers honorary president. (STB) can give us more fundLiu told TTGassociations ing then we can certainly host When we run our tradeshows more regional visitors to Singain Singapore many exhibitors pore which can enhance our lament that Singapore is such positioning. Also the STB can a small market. But with AEC Liu members to mobilise their regional offices we have moved from being just benefit from alliance to promote our events to raise a country of about five million further awareness. people to a hub of over 600 million. On our part we will ensure that As such Liu urged event organisers to we create content that will appeal and utilise this advantageous position while engage both Singaporeans and Southpromoting their tradeshows to internaeast Asian trade visitors and structure tional counterparts. He said Our challenge now is how to our programme accordingly so they will have a reason to come to Singapore position our tradeshows that will attract concluded Liu. firstly exhibitors then buyers. While we Three CVBs join ICCA as Association Relations Partners Thailand Convention & Exhibition Bureau Monaco Convention Bureau and Tourism New Zealand have signed up as new ICCA Association Relations Partners. They join others such as FIEXPO which signed up as a regional Association Relations Partner for Latin America in 2015. This is in lieu of ICCA s inaugural Strategic Plan where one of its key goals is to bring international associations more closely into ICCA s global community for the international association meetings industry. The newly-launched Association Relations Partnership is a collaborative programme designed to help ICCA deliver a programme of new activities and online services that will strengthen its relationship with international associations. As well the partnership model allows ICCA tradeshow and destination marketing members worldwide to strengthen their own ties and raise their profile within the international association community. More business opportunities wanted Indonesia Dental Exhibition & at tech transport meetings Conference to debut in Jakarta More members within technology and transport associations are demanding a return on investment in their meeting fees and attendance pushing associations to provide more B2B trade opportunities during their events noted Mike Williams senior partner at Australia-based meetings industry consultancy GainingEdge. (B2B trade opportunities) are also a means to entice more members to attend international conferences Williams added. As such he opined that destination marketers who want to win such event bids must give a good business case on how these associations can achieve their event objectives in the destination. Williams said destination appeal ranked higher five to 10 years ago than it did today. S Puvaneswary Koelnmesse Traya Eksibisi Internasional and Persatuan Dokter Gigi Indonesia (Indonesian Dental Association) have signed an agreement to jointly stage the first Indonesia Dental Exhibition & Conference in Jakarta come September 2017. Koelnmesse managing director Mathias Kuepper said it was an opportune time to stage a dental event in Indonesia because the country s healthcare industry is expected to grow by up to 20 per Kuepper growing cent yearly which points to an emerging need for learning need for a platform for dental professionopportunities als to learn more about well-established and effective technologies research and skills . Farichah Hanum president of Persatuan Dokter Gigi Indonesia added Indonesia has over 27 000 dentists nationwide who face unique challenges in their daily practice. The city of Jakarta with over 5 000 dentists was chosen to host this new event because it is the central business and travel hub for Indonesia. The inaugural edition will be held from September 15-17 and future editions will take place every odd year alternating with IDEM Singapore a regional dental exhibition and conference that caters to the South-east Asian market. In contrast with IDEM Singapore the Indonesia Dental Exhibition & Conference will offer an extensive trade exhibition localised educational programme and provide a platform for manufacturers keen on penetrating the emerging Indonesian market. 4 TTGassociations January 2017 Seafood experts association fishes for new members in Asia By S Puvaneswary The Association of International Seafood Professionals wants to grow its membership base in Asia considering that more than 80 per cent of the world s seafood production hails from the region. The four-year-old organisation currently has 10 000 members of which only 40 per cent are from Asia. Roy D Palmer the association s executive director said The association is banking on word-of-mouth referrals from Asian members who will act as our ambassadors to reach out to all across the diverse seafood industry. We are building a global seafood community and recognise the strength resilience and importance of Asia both as a supplier and consumer. Palmer eye on Asia In the future we intend to hold strategic and outcome-driven meetings and workshops based on many issues concerning Asia such as the growth of aquaculture access to waters wastage and use of plastics. Two association meetings in 3Q2017 will be held in Asia Hong Kong and Thailand. Also in 2017 the association plans to introduce an accreditation system for its members based on points collected through active involvement in the association as well as certification through training and examinations. Bureau brief News Hyderabad CVB aims higher The European region will be the focus of Hyderabad Convention Visitors Bureau in the next five years as spelt out in its latest strategic marketing plan. The bureau which is India s first regional convention bureau plans to increase its participation in roadshows in Europe from once to twice a year and maintain presence in tradeshows in order to effectively court the many associations that are based in the region. It will also focus on the IT healthcare pharmaceutical and biotechnology sectors which are Hyderabad s strongest suits. Seoul MICE Alliance expands Some 36 new members have joined the Seoul MICE Alliance bringing the member count to 230. The new additions hails from a range of industries serving the business events market and include the newly opened Courtyard Marriot Seoul Namdaemun food tour operator O ngo Food Communications National Folk Museum Han River cruise ship operator Eland Cruise and numerous new duty-free shopping malls. Formed in 2011 and operated by the Seoul Metropolitan Government and Seoul Tourism Organization the Alliance is a public-private partnership of government agencies and business events service providers. Meeting planners who use Alliance member organisations for their business events are eligible for various benefits. Taiwan grants easier access to SE Asians The Taiwan government is aiming to boost business event arrivals from South-east Asia by making it easier for citizens in that region to obtain visas. Announced in June the new policy permits selected passport holders from Indonesia Myanmar the Philippines Vietnam Cambodia and Laos to apply online for a ROC Travel Authorization Certificate which grants them stays in Taiwan for up to 30 days and multiple re-entries over a 90-day period. Meanwhile citizens of Thailand and Brunei have been granted visa-free access to Taiwan since August 1. This has been in place for countries like Malaysia and Singapore. The policy also aims to expand a Tourism Bureau programme that simplifies the visa application process for South-east Asian groups and extend online visa approvals. ASAE enhances support for newlyindependent Chinese associations The American Society of Association Executives (ASAE) has started to provide education to newly-independent Chinese associations that have been weaned off government funding and management a process that is gaining steam in China and transforming the country s associations landscape. Chinese associations must now learn how to be sustainable and survive on their own which means being able to generate their own income and to achieve that requires professionalising their association management a concept not yet well accepted said Maria Tong ASAE s China representative. Since entering Beijing with an office three years ago ASAE has started educating associations about their role in the society and ways to professionalise Tong said on the sidelines of the Associations Summit 4 organised by the Philippine Council of Associations and Association Executives in November. In the long term she said ASAE wants to be the thought leader in China and to be the platform for linking China associations with international counterparts. Tong said it takes time for the government to recognise ASAE s position but things are improving now with the government enabling associations which are mainly government-managed and funded to be independent. Rosa Ocampo Christchurch scores Antarctic research symposium The Scientific Committee on Antarctic Research (SCAR) has awarded hosting rights to its International Biology Symposium in 2021 to Christchurch New Zealand. The winning bid was presented by Craig Cary director for the International Centre for Terrestrial Antarctic Research at the University of Waikato and deputy director of the New Zealand Antarctic Research Institute on behalf of a group of New Zealand and Australian scientists. Tourism New Zealand Business Events through its Conference Assistance Programme worked with Christchurch and Canterbury Convention Bureau (CCCB) to put together the successful bid. CCCB manager Caroline Blanchfield said the 13th SCAR Biology Symposium will attract 350 top Antarctic scientists and bring an estimated economic impact of NZ 730 000 (US 526 224) to the city. As a major gateway to the Antarctica and the Southern Ocean Christchurch is the ideal place for Antarctic researchers to meet remarked Blanchfield. Cary also noted that the city has had a longstanding and productive Antarctic history since the early era of explorers and is now the logistics operations hub for four national Antarctic programmes in New Zealand the US Italy and South Korea. TTGassociations January 2017 5 On the shelves Japan opens more heritage sites for event hire Two UNESCO World Heritage Sites in Japan have joined Kyoto s Nijo Castle in welcoming private events in a bid to offer planners a greater variety of unique spaces. Kagoshima s Sengan-en traditional gardens which are attached to a former Shimazu clan residence set up an office in April to reach out to event planners. The gardens are ideal for small gatherings. On its grounds are a traditional teahouse that can accommodate 100 guests for a tea ceremony and a 400-seat restaurant specialising in dishes using locally-sourced ingredients. Sengan-en also lends itself to demonstrations of Japanese culture ranging from traditional dance and martial arts through music recitals. It once hosted a Louis Vuitton event with a runway laid down for a fashion show. Okinawa s 13th-century Katsuren Castle (pictured above) has been made available as an events venue through Uruma City Tourism and Products Association. By coordinating the use of the site as an events venue the local association aims to offer experiences tailored to each group s needs as well as protect the site s historical and cultural assets. Groups of up to 200 people can enjoy dining and entertainment in the third enclosure the inner part of the castle. Performances on offer include the Eisa Lion and Ryukyu dances which honour ancestors drive away evil spirits and express love respectively. Another option for event planners is the musical Kimutaka no Amawari which is performed by local junior and high school students as part of a project to support youth promote cross-generational work and revitalise the area. Meanwhile Nijo Castle which began welcoming corporate groups in 2014 is looking to make more spaces within such as Ninomaru Palace available to event planners. An advisory panel to the Kyoto city government has recommended that more effective use be made of the castle particularly given the expense of protecting the castle and conducting restoration work. The city has committed 10 billion yen (US 93.7 million) over the next 24 years to restoration works but needs to find new revenue sources to cover those costs. Nijo Castle s Ninomaru Palace was used in mid-October to host an exhibition related to the World Forum on Sport and Culture. Masahiro Hirade who is with the MICE division of the Kyoto City Culture and Citizens Affairs Bureau hopes the history and design of the palace would attract event planners as soon as the proposal is approved. It is likely that rooms in the palace can be used for concerts and demonstrations of traditional Japanese culture as well as banquets or parties Hirade opined. Julian Ryall and Kathryn Wortley Wyndham opens latest Indonesian flagship in Bali Wyndham Hotel Group s 100th hotel in Southeast Asia and the Pacific Rim has opened in eastern Bali. The 222-room Wyndham Tamansari Jivva Resort Bali positioned as Wyndham s newest flagship hotel in Indonesia is located on the beachfront in Klungkung where rice paddies are abound. Away from the city s hotspots and close to the heart of nature the resort offers guests an environment that is designed with natural elements made of wood stone and water that blend cohesively into its surroundings. Besides rooms and private pool villas Wyndham Tamansari Jivva Resort Bali also welcomes corporate groups with four meeting rooms one with capacity for 20 delegates and the other three can be combined to accommodate up to 30 delegates. Other facilities at the hotel includes unique dining destinations such as Bumbu Restaurant by the beach and which offers gourmet lunchboxes for guests looking to venture out to sea or the nearby villages and Tirta Spa which utilises ancient Balinese traditions in its treatments delivered in eight A sweet way to see Melbourne Chocoholic Tours new Chocolate Queen Victoria Market Doughnut and Coffee Tour is a 2.5-hour experience designed to immerse guests in the cultural delights that Melbourne is famous for. Operated on Sundays the tour is perfect for groups of up to 12 people. It begins at The Block Arcade where tasty treats are lined up at chocolate boutiques and continues on a tram ride to hunt down for one of Melbourne s most hidden cafes for a decadent coffee brew and onward to Queen Victoria Market for a taste of a famous hot jam donut. Eight chocolate tastings are included along with a tasting bag to fill along the way. 6 TTGassociations January 2017 beachside garden huts. The hotel is a 10-minute drive to worldclass surf break Keramas. Meanwhile Wyndham Hotel Group is furthering its expansion in the region with a pipeline of more than 30 properties the majority of which are new-builts due to open by 2020. These new hotels will add a further 8 776 rooms to the Wyndham portfolio in the region bringing the total number of rooms to 24 030. A performance through the seasons A new night musical featuring traditional and modern Japanese culture has opened in the central Tokyo district of Nihonbashi. Sakura Japan in the Box blends performances of classical dance and Japanese instruments with pop music martial arts acrobatics and animation to tell the story of a high school girl s journey through Japan s four seasons. Host theatre company Meijiza Co. created the 70-minute performance specifically to attract overseas tourists with support from the Arts Council Tokyo. Hiroya Kimikawa spokesperson of Meijiza said the company is working with travel agents abroad to promote the show and develop packages including those for private groups. Since the musical debuted on September 7 the largest corporate group the theatre has welcomed is a 180-pax group from China. Kimikawa explained that Meiji-za Theatre has 140 years of hosting traditional performances such as kabuki the classical Japanese dance and drama and Sakura Japan in the Box is a selection of the best parts of that heritage (with the addition of) pop culture creating something that overseas tourists would find easy to understand and enjoy. Using mostly movement and music rather than dialogue to drive the narrative the show has an app that displays the song lyrics in English Chinese or Korean. Sakura Japan in the Box is scheduled to perform at Meiji-za Theatre most nights until 2020 and costs 6 000 yen (US 58.60) per person. On the shelves The Els Club Desaru Coast is now ready for play Themed Attractions Resorts & Hotels has unveiled its latest baby The Els Club Desaru Coast s Ocean 27-hole golf course in Johor Malaysia. The Ocean is the first of two major golf developments to open in Desaru Coast where The Els Club is located. The Troon-managed Ocean course features three distinct ninehole courses the Coast Ridge and Lakes. It is also home to The Els Performance Golf Academy the first of its kind in the region and two casual dining restaurants including an all-day caf and bar created as an ode to designer Ernie Els PGA Tour record-breaking 72-hole aggregate in the 2003 Mercedes Championship. The Els Club Desaru Coast s second course The Valley is also scheduled to open soon after. Designed by both golfing icons Ernie Els and Vijay Singh The Valley will be an 18-hole course. Good great greater stays in new Singapore hotel Hotel G Singapore made its debut on November 17 offering 308 guestrooms under three room types Good Great and Greater. All are outfitted with free Wi-Fi flatscreen Internet TV as well as Handy smartphones. Facilities at the Middle Road hotel include Ginett a restaurant and wine bar and a fitness centre. Burger bistro 25 Degrees is slated to open in January 2017. New MICE portal to help sell Thailand to international buyers Image Asia Events has launched what is said to be Thailand s first and only in-depth interactive online portal for the business events industry a platform that connects suppliers with buyers and aggregates business events news content from other sources. According to Grenville Fordham Image Asia Event s founder and managing director the portal will debut first with Phuket. Work has started on phase two which covers Koh Samui Krabi and Khao Lak before moving on to Bangkok. Fordham said The trial Phuket content is representative of what this website can be to both buyers and suppliers in the business events and wedding sectors. Events suppliers can access and update their product information in a secure back-end environment while buyers can search for and contact suppliers using an automated Request For Proposal feature while being guided by an interactive checklist to ensure no detail is forgotten in the event planning process. I ve seen event buyers waste time and money on inspection trips to Thailand armed with inadequate information often a local Destination Management Company s interpretation of what they might want said Fordham. The idea behind is that no buyer should need to leave the office and travel to Thailand without a meaningful shortlist of venues suppliers and opportunities preselected on the basis of comprehensive up-to-date information. TTGassociations January 2017 7 TTGmice July 2014 7 Advertorial On the shelves NE MINUTE with IT&CM Events IT&CM Events Latest Roadshow For Unveiling IT&CMA JNTO Reached Singapore2016 s Association Days Forum Programme Based Associations Formulated With Delegate Inputs. ONE MINUTE All party hands on deck at ICC Sydney SydneyInternational Convention Centre Sydney (ICC Sydney) has unveiled its latest outdoor venue Event Deck. With 5 000m2 of open air space Event Deck can cater to cocktail-style events of up to 5 000 people. The expansive Event Deck provides additional flexibility to the venue and can be used in a variety of ways including the assembly of large-scale marquees accommodating up to 1 800 pax banquet-style or 3 750 pax cocktail style. with IT&CM Events In IT&CM Events 3rd annual partnership with IT&CMA 2016 unveils its highly anticipated Japan National Tourism Organisation (JNTO) educational topics covered in the Association close to 40 specially 28 and Association Days Forum held on selected29 September Buyers and PCOs handling association meetings 2016. The topics have been curated based on convened at the targeted destination roadshow inputs from industry practitioners across the on 27 gathered through a survey. region October 2016. The highlights of the 4th Association Days Official representatives from 7 Japanese Forum are the multiple perspectives offered on Convention Visitor Bureaus Asia-Pacific region Association Meetings in the (CVBs) Chiba Hiroshima Kitakyushu Matsue Okayama with a thoughtful consideration of operations Okinawa Sapporo were selected by JNTO strategy external liaison and meeting strategic MICE Growth Cities and flown in for Association Days Forum Programme the half day event. Forum 1 Outsourcing Strategies for Association Meetings prospective buyers an The roadshow offered insight into Japan s latest infrastructure facilities Organising an association meeting can be a and undertaking and associations often enlist largecapabilities government and municipal support as help to varying degrees. Share professionalwell as the incentives available to encourage organisers to explore regions outside your outsourcing experience and learn from of the usual open discussion. peers in this metropolitan cities to host their next association meetings. Forum 2 Wooing Association Meetings A Destination Perspective In April this year JNTO Singapore was officially Why are association meetings such an to appointed to expand its support services attractive and incentive planners in the region meetings proposition for destinations and what are destinations doing to woo them Engage with new offices slated to open in Malaysia with destination representatives around the Vietnam Philippines and India later this year. region in this session. Forum 3 Exploring New Meeting Formats Previous collaborative successes were behind JNTO s decision to continue to use roadshows Keep your delegates engaged with meeting as a vital educational platform plenary or formats beyond the traditional to communicate and gather information reiterating IT&CM workshop structure. Discover new session Events capabilities of going beyond mere trade types like the Spectrogram Panel which can help you crowd-source subject matter experts shows to add value with tailored alternative at your events and facilitate peer-on-peer outreach platforms. learning and the Fishbowl Session which allows MariagroupsMICE Director Asia Pacific Susan large Ong of people to have intimate discussions by creating a revolving panel of JNTO Singapore Our roadshows with IT&CM participants in the centre of the room. Events have been the most ideal in allowing our Forum 4 Forming Internationaland leverage Japanese stakeholders to network and Local Ties on their contacts with local MICE buyers PCOs and Association associations forming For internationalRepresentatives. With AsiaPacific s increasing potential and existing partnerships with establishedfor MICE such platforms continue to be be an in reaching national associations can criticalefficient andout to buyers we to enter effective way want. new markets. This session discusses the key considerations to forging a win-win relationship. IT&CMA 2016 will be held from 27 29 2017 IT&CM Events Calendar September 2016 at Bangkok Convention IT&CM CentralWorld Bangkok 2017 Centre at China 21 - 23 March Thailand. Holiday Inn makes landfall on Osaka InterContinental Hotels Group has opened its first Holiday Inn in Osaka located a 40-minute train or car ride away from Kansai International Airport. The hotel boasting 314 rooms is located near Dontonbori street famous for its wide range of local restaurants nightlife and entertainment activities and the Shinsaibashi shopping area. Guests get to enjoy free Wi-Fi as well as facilities such as an on-site restaurant and a convenience store. This marks the fifth Holiday Inn in Japan following properties in Sapporo Sendai Kanazawa and Miyazaki. What s on offer NUO Hotel Beijing NUO Hotel Beijing Corporate annual party packages are now on offer at NUO Hotel Beijing which offers the 1 600m2 Yongle Grand Ballroom and a pre-function foyer. Three packages are available priced at RMB468 (US 70) RMB588 and RMB688 per person. Prices are subject to service charge and tax. Inclusions are complimentary usage of one VIP function room a four-hour set-up tailor-made Chinese or Western menu free-flow of soft drinks local beer and house wine over two hours free parking for up to 80 guests and a voucher for a weekend stay in a Deluxe room for the event s lucky draw. The offer is valid until February 28 2017. For reservations email sales.beijing Radisson Golf & Convention Center Batam Indonesia The new Radisson Golf & Convention Center Batam is offering a Meet with Success meeting package from US 139 per person per night. The package includes return ferry transfers between Singapore and Batam return land transfer from Batam Center Ferry Terminal one night s stay in a Superior Room with complimentary buffet breakfast full-day use of a meeting room with free Wi-Fi two coffee breaks and a buffet lunch and a two-hour teambuilding activity such as golf paintball archery or cooking classes etc. Visit batamid 8 TTGassociations January 2017 IT&CMA 26 28 September 2017 10 6 16 11 51 am Unleash your inner pop star at the top of Sydney Harbour Bridge Sydney Harbour Bridge s BridgeClimb has created a summer activity package that allows participants to climb to the top of the iconic landmark for a karaoke experience like no other. Groups of no more than 14 people can take up this challenge and pick a pop song from a set list for a solo or group performance. The performance will be captured in an eight second video which will make a memorable gift to have. The Karaoke Climb lasts two hours and 25 minutes and is available only from January 21 2017 to March 6 2017. Each ticket to the top includes a Climb group photograph a BridgeClimb cap a certificate of achievement and a free pass to The Pylon Lookout. On the shelves Checking in Parkroyal Yangon Upper scale 333 rooms and suites 33 Alan Pya Phaya Road Dagon Township Yangon Myanmar Tel (95 1) 250 388 Website T he centrally located Park Royal Yangon recently unveiled the results of its staggered two-year revamp offering a refreshed slice of luxury in the heart of the city. Sitting on the fringe of Yangon s burgeoning CBD the hotel is within easy access to all the major attractions with iconic Shwedagon Pagoda 3km away and the historic Yangon Central Railway Station 1km. A fleet of cars are conveniently at guests disposal. Boasting top class conference facilities the hotel s main market is business travellers. Rooms The 333 guest rooms are split into deluxe and premier rooms and a range of Orchid Club options Orchid Club Room Studio Suite and Ambassador Suite offering enhanced services. Serviced suites are also available. I stayed in the Orchid Club Room on the highest level the eighth floor offering views of the swimming pool and the sprawling city. As part of the staggered renovations the Orchid Club rooms Orchid Club Lounge and Premier rooms have all undergone a revamp to offer premium comforts to guests. The 35m2 room comes complete with a king-sized bed ensuite marble bathroom with a spacious standalone shower but no bath a work area complete with desk and ergonomic work chair a 40-inch LCD TV with local and cable channels a large wardrobe with ample drawer space and a well-stocked mini bar with complimentary tea and coffee. The decor offers simple touches of Myanmar with intricately carved Burmese timber and furnishings. The king-size bed offered a good night s sleep with super soft pillows. My room also came with a daily complimentary 10 minutes of local phone calls and two items of laundry. Meeting facilities The flexible events and meeting space formed part of the recent make-over with the hotel boasting 10 meeting rooms and 763m2 of event space. The space comes with a stage and podium sound system LCD projector signage and backdrop and a professional event management team to cater to individual needs. Upgraded Wi-Fi ensures fast and reliable internet throughout the hotel. F&B There are ample dining options. The hotel s ground floor is home to a large elegant public space that takes in a range of restaurants and drinking areas. The new Si Chuan Dou Hua Chinese restaurant offers unlimited dim sum lunches allyou-can-eat buffet dinners and live seafood in contemporary surroundings. The Shiki-Tei Japanese restaurant takes in traditional cuisine given a modern spin from the a la carte menu or the buffet dinner. The Spice Brasserie gives the option to graze on local and continental favourites indoors or al fresco all day. The Lobby Bar is open from 08.00 to 01.00 with High Tea served from 14.00 to 17.00 and happy hour from 16.00 to 19.00. Other facilities Orchid guests get to enjoy Orchid Club privileges including access to the lounge on the eighth floor where a buffet breakfast is served daily. Throughout the day complimentary snacks and soft drinks are available with evening cocktails drinks and a buffet from 18.00 to 20.00. There is also an outdoor tennis court and swimming pool onsite spa and fitness centre with a state-of-the-art gym and aerobics and yoga classes. Personal trainers are available on request. PRICE CHECK Fizzy drink from the minibar US 3 Glass of house wine in The Lobby Bar US 7 Wi-Fi Free TTGassociations January 2017 9 VERDICT International-standard event venues service and comfort make this hotel a dream for business event travellers. Marissa Carruthers Deborah Sexton Profile Aspirations for excellence Deborah Sexton who leads Professional Convention Management Association (PCMA) as president and CEO isn t hung up on organisation size but she tells Karen Yue she is determined to make PCMA the best educator in the associations industry and help her members raise their professionalism along the way As the president and CEO of PCMA since March 2005 what sort of major changes have you seen happening to PCMA over those 11 years We have become much more creative and innovative. We create face-to-face opportunities at our events for our members to see the different ways in which they can deliver experiences and engagement within their own events. And because of that they are learning. Even if some of our innovations fail that s fine because those are learning opportunities. What major milestones have you seen PCMA achieve in the past 11 years Well many Convening Leaders which is our annual meeting is one of the most coveted events in the associations industry. It is held at the start of the year and allows people to get together to talk about their concerns and leave with solutions on how to tackle the new year. We are very fortunate in that regard that the event sets the tone for the year. Secondly we have successfully driven a message of education versus member growth as our mission and what we ve done globally speaks to that. PCMA is all about education. Everything we do ties back to improving the education that is currently available in our industry. Our focus is on senior level education to raise the professionalism of our industry. What has PCMA done globally to further education for association executives We have a perfect example in Singapore (Singapore Exhibition & Convention Bureau) with whom we ve partnered for five years. Each and every year PCMA Meetings Forum Singapore grows and based on the prior year we learn and continue to expand. I believe we were able to deliver a more effective programme every year because we work in alliance. Let s go back to Convening Leaders. Do you have figures to show how the event has evolved through the years When I joined 11 years ago there were under 2 000 people at the event. Now we are over 4 000. But success isn t about numbers it is about the quality and expertise of the people that are in attendance. We have grown our global audience and added a hybrid digital event called Convening Leaders Live and this past year we had more than 1 500 people tuning in. 10 TTGassociations January 2017 Has Convening Leaders Live boosted revenue for the association It has brought additional revenue but more importantly it has allowed our brand of education excellence to reach a broader audience. Sixty-eight or 69 per cent of those joining us online are non-members so it allows us to get our brand and quality of education programmes out to people who are not familiar with PCMA. A decent percentage then join us at our face-to-face event and we can continue to gain from that exposure. Some people can t join us face-to-face for many reasons but they can at least benefit from the digital event. Do you get more association executives attending your events than representatives from the supplier side Yes. PCMA does not have a tradeshow. Our members don t want that because they prefer to have suppliers and professional members sit side by side and learn peer-to-peer. It is a less intimidating environment. But we do need our supplier partners as well as they are very smart very experienced and they add a positive element to the complete learning experience. What tough decisions did you have to make as a leader to ensure your association survives the changing tides We committed the first six months I was (with PCMA) to build a very powerful partnership programme to reduce our reliance on membership dues. That required a financial commitment to bring additional staff on board but it has proven to be very beneficial because we now have the best partnership programme in the industry. That s number one. Number two we stuck our neck out when we got behind hybrid digital events. Many people said this would destroy face-to-face meetings and questioned our move. My response was simple if that s true then all the more we need to understand what is happening in this space so we can counteract it. In any case I didn t believe that was true. We incorporated digital events into our everyday delivery of education and remained confident that we could in turn drive greater results for our face-to-face events. That was a hard decision because many senior people (in the industry) thought we were crazy. That s some forward thinking. There is a need to understand technology and make it work for you and not let it run all over you. Is this why you were frustrated that not enough associations have a digital strategy There are many people who don t understand technology and how to work in a digital environment and therefore believe that technology will go away. I m not technologically savvy but I can certainly see what it can do for our industry. So I bring in people who can help me build a digital engagement strategy that we can share with the industry and allow others to participate in it and not be afraid of digital events. In today s environment education is Profile Sexton (centre) with partners and speakers who made PCMA Meetings Forum Singapore 2016 a success A veteran of the meetings and conventions industry Deborah Sexton joined PCMA in March 2005 as president and CEO as well as president of the PCMA Education Foundation. She has three decades of experience in the meetings and convention industry and was previously president of the Chicago Convention and Tourism Bureau (CCTB). Under her leadership the bureau s sales team broke all former sales production figures and the services department successfully expanded the benefits available to customers. Prior to joining CCTB Sexton was principal for Sexton Hospitality Services a sales and marketing consulting firm for hotel management companies. From 1987-1989 she was vice president of sales and marketing for Coastal Hotel Group. Throughout her career she has held sales and marketing positions with Sonesta International Hotels Corporation the Hyatt Regency Chicago and the Midland Hotel Chicago. WE DON T ASPIRE TO BE THE BIGGEST ORGANISATION BUT WE ASPIRE TO BE THE BEST. THAT MEANS DELIVERING THE BEST EDUCATION BEST NETWORKING OPPORTUNITIES AND BEST RESEARCH IN THE INDUSTRY. going to be captured digitally as well as face-to-face. Associations must offer both options. I ve also always been frustrated with the time taken by an association to make a decision. We need to create a governance structure within an association that allows for quick response. You cannot spot an issue call for a board meeting and then wait three months to get an answer. You are too late by then Associations need to adopt a more corporate for-profit mentality. They need to allow for the staff leadership to execute what is necessary to move the association forward provided the staff leadership understands the association s vision and budget. And that s why education is important an association executive who knows how things work can more easily make the right decisions. That s right and they will be confident enough to create an environment of open communication. If I have a challenge I can get to my executive committee in an hour if necessary I will throw an idea out they will get back to me and I can move on. I don t have to wait for long periods of time. That s a blessing. More associations need to give that authority to their CEOs so that they can respond quickly. Let s talk about PCMA s presence in Asia. It doesn t have any Asian chapters today but will that change in the near future We are definitely looking at a presence in Asia but not by building chapters. Our desire for global expansion is tied to education. Our strategy is simple we want to come into the region by partnering and aligning with the region through the construction of education programmes that embrace local culture nuances and making that available to the industry. That way everyone will benefit from the tools we create to help people be more effective when putting on events in that region. Will PCMA be approaching other convention bureaus in Asia with the same partnership structure it has with Singapore Exhibition and Convention Bureau Right now our focus in the Asia-Pacific is here (in Singapore) and Australia. I would love to have our activities here which I think are very successful and use them as examples in other parts of the world. TTGassociations January 2017 11 Guide to Big city draws Asia-Pacific s top business event cities are always evolving with new and refreshed infrastructure to give gatherings a new flavour. TTGassociations finds out what have emerged recently and what s in store for 2017 BEIJING by Prudence Lui and Caroline Boey Although Beijing has not seen much changes to its convention centre inventory since the opening of the China National Convention Center in 2009 it is quite the opposite with the hotel landscape. The Chinese capital continues to see an expansion and improvement of its hotel inventory with new properties coming into the marketplace and existing ones undergoing refurbishments. New in 2016 is the 300-room InterContinental Sanlitun the only large international five-star hotel in Sanlitun Beijing s most popular shopping and nightlife district that is also adjacent to embassy and CBD areas. The hotel is expected to fill a major gap in terms of what s available for business and association groups according to Kaci McAllister deputy general manager Destination Asia (China). The hotel has 1 500m2 of meeting space. And as new properties emerge existing ones are keeping themselves up to date with refurbishments. Peninsula Beijing for instance unveiled a new look in June 2016. It slashed its 525 rooms to just 230 spacious suites. China World Hotel too had presented refreshed rooms and meeting spaces in April. Beijing has also welcomed new activities for corporate groups. Travel company Faces of China recently rolled out helicopter tours and yoga tours that run for one to three days perfect for postconference programmes. What s coming up Mandarin Oriental Wangfujing Beijing 2017 Beijing Marriott Changping Theme Park 2017 Bulgari Hotel Beijing 2017 BANGKOK by Michael Sanderson Thailand s capital city is poised to take advantage of growth in the business and association events sector as recovery continues with several new properties putting the focus firmly on business travellers and the events market. Avani Riverside Bangkok is the first new hotel to open on the Chao Phraya river in several years and features some of the city s largest meeting and event facilities. The Grand Ballroom alone spans 4 500m2 and can accommodate up to 1 500 people. There are 11 other meeting and event spaces. Opened in September 2016 hotel is expected to exploit connections to the adjacent Anantara sister hotel and the Riverside mall. A surprising recent entry to the business and association events sector came from M venpick whose presence in Thailand until now has been confined to beachside luxury resorts. Its five-star hotel on Sukhumvit Soi 15 features three conference meeting spaces as well as facilities for business travellers. Bill Barnett managing director of hospitality consultancy C9 Hotelworks praised the work of the Thailand Convention and Exhibition Bureau for helping to revive the business and association events sector over the past 18 months. We ve seen a defined return of the (business and association events) segment (in 2016) and I think that s important Barnett said. He added that while the Tourism Authority of Thailand had made the right noises it was the TCEB campaign that was an example of what government s doing right . He believes that the government s partnership with the private sector is paying off. Looking forward Bangkok will soon see the result of BITEC Phase II a doubling of the 20-year-old conference centre which will bring the total exhibition space to 70 000m2 moves to renovate and update the Queen Sirikit National Convention Center after two decades of indecision and upcoming hotels that should appeal to business travellers. What s coming up Waldorf Astoria Bangkok 2017 Hyatt Regency Bangkok 4Q2017 Avani Riverside Bangkok 12 TTGassociations January 2017 HONG KONG by Prudence Lui The Hong Kong Sport Institute (HKSI) Redevelopment Phase 3 was launched in early 2015 and its facilities are expected to boost Hong Kong s appeal as a destination for corporate teambuilding programmes and sports events. HKSI will house a 1 400-seat lecture theatre four fully-equipped meeting and activity rooms restaurants and a 74-key Clockwise from top InterContinental Sanlitun Westin Jakarta Hong Kong Sport Institute s lecture theater Guide to accommodation facility as well as indoor and outdoor sports facilities built to international standards. A Hong Kong Tourism Board spokesperson told TTGassociations that several new venues were launched in 2016 and more will come along in 2017. These venues will enrich the city s venues portfolio and lure different kinds of conferences and meetings to Hong Kong . The 545-key Kerry Hotel opened in December 2016 offers the destination s largest event facility in a hotel. It houses a Grand Ballroom that can seat a 1 030-pax banquet and 17 flexible meeting rooms for 30 to 660 guests plus indoor and outdoor event spaces. Hong Kong Disneyland Resort s 750room Disney Explorers Lodge opening this year will provide themed settings for memorable events. Rival attraction Ocean Park will also debut its first hotel a Marriott brand no less in 2017. There is a spate of hotel renovations too. New World Millennium Hong Kong Hotel has unveiled refurbished rooms event venues and other public spaces in summer 2016 while Courtyard by Marriott Hong Kong Sha Tin has transformed 12 rooms on the 30th floor into a collection of meeting suites and the LEVELthirty Lounge & Bar. What s coming up Hong Kong Ocean Park Marriott Hotel 2017 iclub To Kwa Wan Hotel 2017 Rosewood Hong Kong 2017 JAKARTA by Mimi Hudoyo Jakarta s transformation into a cosmopolitan city that will meet the growing demands of business and association events today is in progress. In 2015 Greater Jakarta welcomed the opening of the country s newest and largest convention and exhibition centre. The Indonesia Convention and Exhibition (ICE) in BSD City a satellite city in Tangerang houses a 50 000m2 exhibition hall a 50 000m2 outdoor exhibition area a 4 000m2 convention hall and 33 meeting rooms. Hotels a golf course and shopping malls are springing up around ICE bringing more life to the industrial and manufacturing hub that Tangerang currently is. Meanwhile luxury properties with sizable meeting and event venues have popped up in the city centre. The 173-room Raffles Jakarta opened in 2015 with a 2 500m2 ballroom three meeting rooms with capacity for up to 80 people a boardroom and a library. The 350-room Fairmont Hotel also made its debut in 2015 adding event facilities for up to 500 people to the city s inventory. Joining the high-end block in 2016 are Four Seasons Jakarta and Westin Jakarta. Both come with extensive function spaces. Increased competition among hotels for business events has driven existing properties to spruce up their hardware. The 994-key Hotel Mulia Senayan recently revamped its event venues on the fifth floor two medium size function rooms in the Business Centre and the Gerbera Room on the mezzanine floor. Grand Hyatt Jakarta launched The Residence ONFIVE. Located on level five and overlooking a lagoon-shaped swimming pool and Balinese gardens The Residence ONFIVE is a residential-style facility that features four meeting rooms with natural daylight a communal area with a show kitchen where coffee breaks and meals are freshly prepared a living room two multipurpose cabanas a patio and three terraces with panoramic views of Jakarta especially at sunset. Event planners desiring a non-hotel venue can consider the new Teras Dharmawangsa Restaurant by Plataran. The four-storey trendy restaurant in the upmarket Darmawangsa Square City Walk South Jakarta boasts a different concept for each floor and serves Indonesian and Asian cuisine. The top floor is available for private event hire and can accommodate 30 to 40 guests. What s coming up Aloft Jakarta Kebon Jeruk 2017 KUALA LUMPUR by S Puvaneswary New event venues and accommodation have come into operations in Kuala Lumpur. UOA Hospitality had in May 2016 expanded its Connexion Conference and Event Centre (CCEC) at Bangsar South City adding 4 645m2 of event space to its existing collection. New to the venue include two new ballrooms 11 function rooms and a banquet hall. With these CCEC now offers 18 580m2 of event space. Anita Khoo UOA Hospitality s head of hospitality said the bigger CCEC has allowed the company to expand its clientele to include regional business from Asia-Pacific and international congresses for up to 2 000 delegates. TTGassociations January 2017 13 Last year CCEC hosted the Hubei Administration of Press from China with 24 exhibitors and 24th Congress of The Obstetrical & Gynaecological Society of Malaysia meeting. Accommodation support for events held at CCEC comes in the form of VE Hotel & Residence a four-star property with 337 rooms and 90 fully-furnished serviced residences. Elsewhere in the city The St Regis Kuala Lumpur made waves in the local tourism sector when it opened last May as the latest luxury property in the Malaysian capital. It also stands out for having the largest standard guestrooms in the city at 63m2 and a grand ballroom that offers a 270-degree immersive multisensory LED digital canvas wall made up of 47 LED screen panels. Faced with new competition 19-yearold The Ritz-Carlton Hotel Kuala Lumpur underwent its first major makeover and relaunched in April 2016 with brighter fresher and a modern look and feel through plush fabrics clever lighting luxurious marble and stylish accessories. The hotel s director of sales and marketing Yannick Mauchle said the renovations are to keep up with the times and to make the property memorable to guests with a Wow effect . What remains is The Ritz-Carlton Hotel s signature butler service which is available to all guests regardless of their room type. Another new hotel with events capability is the Pullman Kuala Lumpur City Centre Hotel and Residences which opened in August 2015. Suitable for meetings the hotel has a large pillarless ballroom for 800 people in a theatre setting and nine function rooms with natural lighting. Residential meetings can be supported by the hotel s 445 rooms and 157 fully furnished apartments. What s coming up W Hotel Kuala Lumpur 1Q2017 Pavilion Banyan Tree Signatures Kuala Lumpur 1Q2017 Royale Pavilion Hotel Kuala Lumpur 2017 Dorsett Hartamas Kuala Lumpur 2017 Sri Jati Hotel Kuala Lumpur 2017 Guide to MANILA by Rosa Ocampo Manila is fast-catching up with its South-east Asian neighbours in ramping up its business and association events infrastructure. The past two years have seen the rise of some of the most modern and luxurious hardware in the city s skyline. The indomitable star is the Marriott Grand Ballroom (MGB) at Resorts World Manila which raises the bar for luxury quality and technology in local convention centres. The metro s fourth convention centre MGB was launched in 2015 with a maximum capacity of over 5 000 pax Sky Fold technology for seamlessly dividing spaces light-sound-technical effects that can change into hundreds of hues. It also its own restaurants not catered like the rest of convention centres in Manila. Entering the marketplace the same year was City of Dreams Manila. The integrated resort boasts three hotels Crown Towers Hyatt and Nobu and a collection of event venues including the Grand Ballroom for up to 800 pax and two world-class nightclubs Pangaea and Chaos. Makati Diamond Residences also launched in 2015 provides 418 full serviced apartments and event venues for up to 400 pax in its function rooms boardrooms and banquet areas. Shangri-La at The Fort opened its gilded doors early 2016 providing 576 keys with a minimum size of 45m2 97 residences Grand Ballroom for up to 1 200 pax junior ballroom for up to 715 pax and 19 flexible multifunction rooms. Another newbie is Araneta Novotel in Quezon City boasting 401 keys and several event venues grand ballroom for up to 1 100 pax seven meeting spaces outdoor events garden Premiere Lounge and executive sky lounge with a full view of the metropolis. Business and association event planners seeking unique venues for meetings workshops and focus group discussions can consider KidZania an 8 000m2 indoor play city for kids that transforms into a private space after operating hours and DreamPlay by DreamWorks an interactive educational theme park with buy-out option and can accommodate a maximum of 1 200 pax. What s coming up Grand Hyatt Manila 1Q2017 14 TTGassociations January 2017 Clockwise from top left Marriott Grand Ballroom The Glasshouse Melbourne Connexion Conference and Event Centre Kuala Lumpur MELBOURNE by Rebecca Elliott According to Melbourne Convention Bureau s CEO Karen Bolinger Melbourne has led the way in infrastructure development in Australia as far as business events is concerned and will continue to do so. Some may say that s a bold statement given Sydney is now home to a brand new convention centre but the statistics speak for themselves. Bolinger said that over 2016 and 2017 seven new hotels will open in Melbourne increasing room capacity in the city by seven per cent. One such hotel that opened earlier in 2016 is the 89-room Peppers Docklands the first five-star hotel in the Docklands. While it doesn t have any meeting facilities of its own it is adjacent to the multipurpose venue Etihad Stadium and within walking distance of the Melbourne Convention and Exhibition Centre which recently commenced its 20 000m2 expansion due for completion in 2018. In terms of events spaces Melbourne s sporting precinct continues to expand with the opening of The Glasshouse in October 2015. Overlooking Olympic Park and operated by The Big Group the venue features floor-toceiling windows as its name suggests capacity for 1 000 guests cocktail-style and 500 seated and a 150-seat auditorium. What s coming up Hyatt Place Melbourne early 2017 Four Points by Sheraton Melbourne Docklands March 2017 Melbourne Convention and Exhibition Centre expansion early 2018 From top Hotel Cappuccino Seoul Garden Oriental Osaka copper-sheeted roof antique supporting pillars and extensive use of traditional lacquer give it the appearance of being hundreds of years old. Conventions and meetings at the facility are organised by Kyoto-based Value Management Co. which operates a number of unique venues across Japan. What s coming up Conrad Osaka Summer 2017 Hotel Keihan Yodobashi Summer 2017 Candeo Hotel June 2017 Guide to SEOUL by Karen Yue Seoul s tourism infrastructure development has been lively in the past year. Already a darling destination in Asia for leisure travel and business events the South Korean capital is set to charm event planners further with new hotels attractions with venue hire opportunities and shopping centres that have emerged in 2015 and 2016. Three business traveller-centric hotels have opened in Seoul. They are Lotte City Hotel Myeongdong a premium property with 430 keys a meeting room for up to 12 people an all-day buffet restaurant and other facilities Shilla Stay Gwanghwamun a stylish hotel with 339 luxuriously appointed guestrooms four function rooms for up to 80 people and a buffet-style eatery among others and Courtyard By Marriott Seoul Namdaemun which offers modern guestrooms with views of either the city skyline or Seoul Tower seven meeting spaces two dining outlets and other facilities. New design focused hotels have also emerged in the marketplace such as L7 Myeongdong which spots Korean design touches throughout the property as well as chic venues for gatherings such as a rooftop bar and a lounge bar on the third floor. Also new to Seoul is Hotel Cappuccino a minimalist-chic 141-key property with three function rooms for eight to 30 people in a classroom configuration a 100-pax rooftop terrace with views of Gangnam s cityscape and work stations in the lobby among other facilities. Meanwhile much attention in recent times has been paid to Lotte World Tower said to be one of the tallest skyscraper in the world standing 555m high with 123 floors. Lotte World Tower s tenants include a hotel private office space an observation deck a concert hall a movie theatre aquarium restaurants and Hard Rock Caf Seoul which welcomes private event hires for up to 350 people seated or 550 people standing. OSAKA by Julian Ryall Event space that is open airy and yet still in the heart of Japan s second busiest city is at a premium so the Osaka Convention and Tourism Bureau was delighted when the Garden Oriental Osaka decided to reopen as a venue. Originally opened in 1959 as an official residence for prime ministers and other high-ranking visitors to Osaka Garden Oriental Osaka sits amid parkland that is awash with cherry blossoms in spring and overlooks one of the city s waterways and the National Mint on one side and Osaka Castle on the other. The Western-style structure designed by Kenzo Takekoshi is listed as a historic building as are the surround- ing 13 000m2 of Japanese gardens. As an added touch a traditional tea house stands alongside one of the nearby ponds. The entire facility underwent major renovations and now boasts an expansive rooftop area that is accessible for events. Other venues here include a ballroom for 120 people in a theatre configuration two event rooms and a garden pavilion while the lawns are ideal for summer parties. A more recent addition to the city s business and association event options is the Geihinkan the Osaka Government Guest House which was originally built to host delegates attending the APEC Forum in 1995 on the grounds of Osaka Castle. Since end-April 2016 Geihinkan has been made available to special receptions and parties. Its Nishi-no-Maru Teien Garden is renown. As the most impressive area of the castle it houses more than 600 cherry trees no fewer than 1 270 of the early-blooming plum trees a tea house and a private tea plantation. Even though the building is new the TTGassociations January 2017 15 Guide to Seoul s shopping attractions have also been expanded with SM Duty Free in Insadong (opened February 2016) HDC Shilla Duty Free in Hyundai I Park Mall Yongsan (March 2016) and Galleria Duty Free 63 in Yeongdeungpo (July 2016). What s coming up Seoul Station 7017 Project 2017 SHANGHAI by Caroline Boey Both large and intimate meeting spaces have opened in Shanghai and more are on the way giving event planners fresh options in the Chinese gateway city. Opened in June 2016 to long lines of Shanghai Disney Resort visitors Shanghai Disney Resort is also gaining favour among event planners. Local DMC Bespoke Shanghai reports that clients which have used the Shanghai Disneyland Hotel gave it high marks for living up to expectations and for being efficient. The resort s state-of-the-art conference centre houses the Cinderella Ballroom Rose Garden Dreams Meeting Room and Crown Room hospitality suite. Shanghai Tower another new city icon is opening in phases since last April. Bespoke Shanghai has started looking at using its 119th floor observation deck for corporate dinners and events capitalising on its floor-to-ceiling windows and 360 views of the Lujiazui CBD in Pudong. Michael Assef director corporate meetings & events Destination Asia (China) added the 128-storey and 632m high Shanghai Tower is not only the new symbol of modern Shanghai but is the hottest venue in Asia to hold an event with a panoramic view over the Shanghai megalopolis. Currently open to VIPs with special access Shanghai Tower offers the most breathtaking views and some of the best facilities in Shanghai. The Shanghai Tower Grand Ballroom has over 2 000m2 of pillar-free space and high-tech meeting facilities including a 100m2 built-in LED screen. The 1 200m2 Shanghai Tower Garden Ballroom is semi-arc shaped with a 33m2 LED screen and a terrace garden. Shanghai Disney Resort (left) Suntec Singapore (below) Yet another high-end hotel that has come online in Shanghai is Wanda Reign on the Bund which promises high-tech amenities a diversity of fine dining options and spectacular views of the Bund Huangpu River and Pudong skyline. Opened in June 2016 the hotel offers 193 guestrooms and 1 100m2 of meeting venues. An exclusive meeting director offers 24-hour service to ensure events run flawlessly. For event planners seeking a non-hotel venue Lost Heaven Silk Road will satisfy. Part of the group that created Lost Heaven and Coconut Paradise this restaurant occupies a one-time electronics factory at 758 Julu Lu and draws its interior d cor inspiration from the cave paintings and temples of Dunhuang a UNESCO World Heritage Site. It spans two floors and can seat 330 people. Silk Road cuisine a blend of styles from western China central Asia India and the Middle East take centre stage here. What s coming up W Shanghai-The Bund January 2017 Bulgari Shanghai 2017 SINGAPORE by Paige Lee Pei Qi Beyond the traditional convention facilities Singapore has been brandishing compelling new facilities to transport meetings into an unorthodox setting. 16 TTGassociations January 2017 The latest such unique venue is the Secret Life of Trees a new event area carved out in Gardens by the Bay. Launched in July 2016 the Secret Life of Trees boasts unrivalled views of the Supertree Grove and is ideal for private events with up to 120 pax in a standing cocktail setting. The South Beach hotel has drawn plenty of interest among event planners with its extravagant ballroom. The space has a high ceiling which is adorned with a Forest of Lights a 11 520-light installation which brings about a dreamy ambience. It seats 370 guests banquet-style and another 50 on the mezzanine level which overlooks the entire ballroom below. In June 2016 however the visual stunner a creation of Philippe Starck announced its rebranding to JW Marriott Hotel Singapore South Beach. The 634room hotel will undergo a refurbishment to make it a fit with the JW Marriott brand. While these are happening traditional meeting facilities are taking steps to keep up with Singapore s changing events landscape. Suntec Singapore Convention and Exhibition Centre for instance unveiled new projection equipment and technology in June. The Panorama105 one of the two products that form the new ImmersiveAV Suite is a wide-format projection screen spanning up to 105m by 5m and powered by high-end 20 000 lumen projectors. Completing the suite The Float3D uses holographic projection technology to present still images with a depth of field. Suspended at 4.5m above ground the display could become the illuminated centrepiece in an event. What s coming up The Patina Capitol Singapore 2Q2017 Guide to Four Points by Sheraton Sydney Darling Harbour (above) Taipei Marriott Hotel (right) SYDNEY by Rebecca Elliott While much of the attention has been on the opening of the International Convention Centre (ICC) Sydney last December the Harbour city has actually seen a number of significant openings in recent times. Four Points by Sheraton Sydney Darling Harbour unveiled 3 700m2 of conference space in June 2016 comprising of 21 meeting and breakout rooms two pillar-less ballrooms with capacity for 1 800 pax theatre-style and an open air rooftop bar for outdoor events. Later in 2016 the hotel welcomed its first guests to its new 25-storey tower with 222 keys taking the hotel s total room inventory to 892. On November 30 the hotel was rebranded to Hyatt Regency Sydney. AccorHotels added Australia s 14th Pullman property to its portfolio in June with the opening of Pullman Sydney Airport. The 229-room hotel features an Executive Club Lounge and conference space for up to 280 delegates. Barangaroo located on the northwestern tip of the city centre continues its AU 6 billion-plus (US 4.5 billion) transformation and as of September 2015 is home to an expansive event space that has quite literally been carved into the ground. With capacity for 5 000 guests the venue is as long as the Sydney Cricket Ground and is set against the backdrop of an imposing sandstone wall a nod to the area s maritime history. Once home to the Sydney Water Board headquarters the five-star Primus Hotel Sydney opened its doors in December 2015. Self-proclaimed as one of Sydney s finest examples of art deco glamour the hotel features 172 rooms and suites meeting space for up to 290 delegates and a New York-style rooftop event space for 100 people. What s coming up Sofitel Sydney Darling Harbour November 2017 TAIPEI by Prudence Lui Taipei has seen a wave of new international hotel openings between 2015 and 2016 both in the high-end and mid-tier categories. In December 2015 Courtyard Taipei and Aloft Taipei Zhongshan welcomed their first guests. Both hotels are equipped with event spaces Courtyard Taipei has five meeting rooms while Aloft Taipei Zhongshan has one. But it was the Taipei Marriott Hotel opening that hogged local industry headlines as it is home to the city s largest pillar-less ballroom. The 3 000m2 venue can host a 2 000-pax banquet. Meanwhile two convention centres in Taipei have invested in upgrading works. Taipei International Convention Centre renovated its North Lounge and South Lounge and released an upgraded app in April 2016 that boasts new useful functions such as a 3D virtual tour and a seat searcher for the plenary hall. TWTC Nangang s expansion is progressing towards a completion in 2018. The venue is already more accessible now thanks to the new Nangang Station which opened last July. Sitting on the Taiwan High Speed Rail line event delegates can now get to TWTC Nangang directly from Taiwan Taoyuan International Airport. What s coming up TWTC Nangang s expansion 2018 TTGassociations January 2017 17 Case study 6th Asia International Conference on Tribology 2018 Scoring the conference may represent a big win for Malaysia and its Tribology sector but this is only the beginning for the organisers writes S Puvaneswary T Event 6th Asia International Conference on Tribology (ASIATRIB2018) Organiser Malaysian Tribology Society 18 TTGassociations January 2017 TTGassociations April 2014 18 Date September 17 - 20 2018 Venue Kuching Number of Participants Targeting around 300 Challenges Meeting target number of foreign participants attracting sponsors he Asia International Conference on Tribology (ASIATRIB) is a quadrennial event and part of a series of International Tribology Conferences held under the auspices of the Asian Tribology Council the apex body of the national tribology society of Asia-Pacific countries. In 2018 Malaysia will become the first South-east Asian country to host ASIATRIB. Associate professor Mohd Fadzli Bin Abdollah who is secretary of the organiser Malaysian Tribology Society (MYTRIBOS) said It is an opportunity for us as the local hosts to further introduce our society and promote our available expertise to delegates from around the world. MYTRIBOS members would also get to network with industry peers from around the world engage with current research in the field of tribology and make an impact some considerations leading up to the decision to host the event. On why Kuching was a standout choice Mohd Fadzli said Sarawak is in mystical Borneo and has diverse cultural heritage. We think (such a unique destination) will attract the attention and interest of international participants. Here s an opportunity for them to see the rainforest the endangered orang utan and tribal longhouses things you don t get to see in Tier 1 Asian cities. He added Delegate boosting activities are very important with previous conferences having seen a 50 per cent turnout of international participants. We are getting support from Sarawak Convention Bureau which will help in promoting this confer- ence overseas. Apart from the CVB the conference will also be supported by the International Tribology Council and the Ministry of Science Technology and Innovation Malaysia. Acknowledging that economic uncertainties in the world may pose a challenge to meeting the target Mohd Fadzli and the organising team are working hard to promote the conference abroad and plan to continue doing so at the 6th World Tribology Congress 2017 in Beijing. Having good content is also important to ensure a good turnout. MYTRIBOS plans to invite six renowned speakers from the Tribology Community as keynote speakers over three days. We are looking at inviting speakers from different continents (including one from Malaysia). Conference participants will also be invited to publish their papers in high impact journals such as Tribology International and Jurnal Tribologi explained Mohd Fadzli. Another challenge Mohd Fadzli foresees is getting sponsorship for the conference as many companies are tightening their belts in view of the challenging climate. But he said the team already has a list of companies it d like to approach including those who have supported the Malaysia International Tribology Conference 2015 held in Penang. He continued We are giving a good offer to potential sponsors by providing exhibition booths at discounted rates and an opportunity for them to market their brand on our website and conference materials. Tokyo Big Sight Japan Tokyo builds a legacy The 2020 Olympic Games hardware boost will make Tokyo s business event stakeholders big winners when show is over writes Julian Ryall W ith three years to go until the world s largest sporting jamboree arrives in Tokyo the city is making plans to ensure the 2020 Olympic Games is an efficient attractive and unforgettable event. And business and association event stakeholders are delighted at the enhancements that are being planned as they know that once the show is over they will be in prime position to take advantage. We believe the Games are going to attract a lot of attention for Tokyo as a destination for business and association events with organisations that have never previously considered this city for (such activities) now looking at it much more closely said Etsuko Kawasaki executive director of the Japan Convention Bureau the division of the Japan National Tourism Organisation (JNTO) tasked with developing the MICE sector. To take advantage of this new inquisitiveness about Tokyo as a MICE destination Kawasaki s department will roll out a multimedia campaign this year to raise the city s profile. Among the new sporting facilities that are to be constructed Kawasaki pointed out a number are being designed to have dual uses after the Games such as the 15 000-seat Ariake Arena where the volleyball competition will be held and the new gymnastics stadium also in Tokyo s Ariake district which will have seating for 12 000 spectators. In a bid to improve accessibility the Japanese government will enlarge Haneda and Narita airports adding runways at both and lifting annual arrival and departure slots by 79 000 flights a year by 2020. The transport ministry is also looking into ways to speed up immigration procedures. Within Tokyo a state-of-the-art terminal for longdistance buses opened in Shinjuku in April 2016 while plans are also afoot TTGassociations January 2017 19 The national government is also extending support to local governments in the region for the construction of new convention facilities and that is a very helpful policy that will have a longlasting impact on the sector. Etsuko Kawasaki Executive director Japan Convention Bureau Shinjuku Gyoen National Garden (above) Shinjuku s busy crossing for a new cruise ship terminal building on Tokyo Bay. The operator of the monorail that presently links Haneda airport with Hamamatsucho Station has announced that it will extend the line all the way to Tokyo Station further smoothing new arrivals journeys. The national government is also extending support to local governments in the region for the construction of new convention facilities and that is a very helpful policy that will have a long-lasting impact on the sector said Kawasaki. JNTO is anticipating more business and association events linked to sporting themes as 2020 approaches. An early promotion drive began at the Rio de Janeiro Olympic Games in sum- mer 2016 with Japan opening an online media centre providing easy access to detailed information on options in Tokyo over the next four years. These broader developments mesh with a number of MICE-specific measures according to JNTO such as the opening in early 2020 of a new 20 000m2 facility alongside the existing Pacifico Yokohama convention centre. Similarly the Japan Tourism Agency has started accepting applications for companies seeking financial support to use some of the city s unique venues for events. One of the locations being put forward under the programme is the Geihinkan State Guest House which was until recently only open to the public on a limited number of days each year. Now the venue can be used for private events giving more people access to a national treasure. That s exactly the sort of thing that would appeal to Lucky Morimoto s clients he said. Many of our clients do not want a generic location for their gala dinners or major events they want something that is unique traditionally Japanese and able to cater to up to 1 000 people said Morimoto president of Tokyo-based Event Services Inc. Tokyo lacks something like that at the moment and I believe that if such a facility was built then it would be in great demand. Morimoto believes that the new-found focus on Tokyo means destination management companies will need to elevate their standards of service and their offerings . James Kent sales and marketing manager for Tokyo-based The J Team DMC Co. also called for venues that have previously been declared off-limits to be made accessible. I m talking about temples parks special properties that today say they are not interested in hosting events but need to realise that they have a very important role to play for the city he told TTGassociations. Unable to find a sufficiently large gala dinner venue for a recent group for example Kent s company turned to an exhibition hall at the Tokyo Big Sight convention centre. Management of the venue had never previously considered it for such an event and it was like watching a light bulb go on when they realised what was possible Kent added. Another legacy that Kent hopes the industry gains from the spotlight turning to Tokyo in 2020 will be that more destination management firms attract an influx of young people into their ranks. Too often he said event companies take on older workers seeking a second life job after they retire from another firm. I hope we will have people looking at joining the business and looking at what they can achieve over the next 20 years rather than the five years until they finally stop working he said. That would give the business a more sustainable boost. Japan Need to know 1 Easier immigration Nationals of 67 countries coming to Japan on business including for conventions and meetings can now avoid long lines at immigration by using automated gates at four of the nation s largest international airports Haneda Narita Chubu and Kansai International Airport. To enjoy this convenience travellers must pre-register their fingerprints and passports. The service is for nationals that do not require visas for Japan. 2 Breaking barriers The Keio Plaza Hotel Tokyo has introduced new services for physically challenged guests and event attendees at the hotel. Located in the Shinjuku district the hotel is providing guests with speech and hearing difficulties with tablet PCs that deliver speech-to-text translations and remote sign language translation services. The PCs is available free of charge as The Keio Plaza Hotel builds on its reputation for providing barrier-free services which date back to its hosting of the World Rehabilitation Conference in 1988. 3 Warm welcome Narita International Airport has launched a new welcome package for anyone arriving to take part in business and association events. Digital signage in the arrivals lobbies can be booked for free and programmed to greet delegates with the name of the event and a short message in numerous languages. The message will be displayed for 15 seconds once every three minutes. Airport officials said they are striving to serve travellers with the utmost hospiality and aiming to be a user-friendly airport . 4 Digital wellness At the end of a long and digital-heavy event take advantage of the Digital Wellness Retreat offered by The Mandarin Oriental Tokyo. Participants are required to surrender their digital devices before relaxing with a selection of pictures to be coloured in or stationery sets to return to the old-fashioned way of communicating. The retreat includes a wellness lunch at the hotel s Sense Cantonese restaurant and dinner at the Signature French fine dining restaurant and an 80-minute Digital Wellness Escape spa treatment. 20 TTGassociations January 2017 Pre Post Japan Get to the top Tokyo Sky Tree the world s tallest tower is offering special tickets for international visitors. The Fast Skytree Ticket gives holders quick acess to Tembo Deck and Tembo Galleria on the 350th and 450th floors respectively. At 634m tall the attraction offers views of Tokyo and even Mount Fuji in fine weather as well as shops cafes and restaurants. The pass is sold at an exclusive ticket counter on the fourth floor. Contact en Seaplane tour operator opens in Hiroshima Setouchi Seaplanes has launched Japan s first commercial seaplane operation in 50 years to areas around the Seto Inland Sea the body of water between Honshu Shikoku and Kyushu that is home to 3 000 islands. The company located on the southern coast of Hiroshima Prefecture is offering a 50-minute sightseeing flight over the Geiyo Islands an area renowned for its scenic beauty. Alternatively customers can customise their tours through special or chartered flights. The fleet comprises Kodiak 100 amphibious planes produced by US-based Quest Aircraft. For an adult prices range from 32 000 yen (US 310) on weekdays to 42 000 yen during holidays. Setouchi Seaplanes also plans to offer charter flights from Kansai International Airport to Hiroshima Prefecture and to expand its routes to include the bay areas of Tokyo Yokohama and Osaka. Contact https en Get to know Yokohama on a bus See the best of Yokohama on an easy bus tour. The day tour run by Hato Bus starts off at Sky Garden on the 69th floor of the Yokohama Landmark Tower. Participants can then dine in Chinatown the largest in Asia before exploring Hakkejima Sea Paradise on Yokohama Bay. This new-generation amusement park features an aquarium Japan s first surf coaster that swings over the ocean a marina a hotel restaurants and shops. The tour also calls at Mitsui Outlet Park before returning to Tokyo Station. Contact https The Classic House at Akasaka Prince The Classic House at Akasaka Prince has been restored to its original condition when it was constructed in 1930. Designed by the former Ministry of the Imperial Household Imperial Works Bureau Engineering Department the building was recognised as a Tangible Cultural Property in 2011. The building features a range of facilities suitable for business and association events including a French restaurant a banquet hall a cafe a bar and a courtyard. Contact https TTGassociations January 2017 21 A princely stay Starwood s The Luxury Collection has opened The Prince Gallery Tokyo Kioicho in central Tokyo. Occupying the 30th to 36th floors of the Kioi Tower the property is a hotel with a view and facilities that include specialty restaurants an indoor pool a spa and a meeting room for up to 24 people. Projection and touch panel display equipment are available. Contact en kioicho ESB Professional shutterstock Hong Kong Bolder steps forward Multiple infrastructure projects will soon come online in Hong Kong inspiring confidence among organisers to court new events. Prudence Lui reports martinho Smart shutterstock W ith numerous infrastructure projects like the Hong Kong-Zhuhai-Macao Bridge (HZMB) Tuen Mun Chek Lap Kok Link and the third runway of Hong Kong International Airport (HKIA) well underway Hong Kong s Lantau Island is poised to become an even greater force to be reckoned with. The country is already a hub for business and association events thanks to its direct international air connections as well as links with major cities along the Pearl River Delta. AsiaWorld-Expo s (AWE) CEO Allen Ha pointed out the HZMB will further facilitate the flow of people cargo and services bringing over 80 million people to a market with unprecedented opportunities for new business growth. Ha explained Many organisers have already made strategic moves to relocate or introduced new shows in Hong Kong to enjoy the first-mover advantages and pave the way to grow their shows in a highly prospective market. For instance after Asia Fruit Logistica s relocation to AWE in 2012 the organiser Global Produce Events has also teamed up with Cool Logistics Resources Limited to launch the inaugural Cool Logistics Asia conference also held at AWE in 2015. AWE is also collaborating with neighbouring cities. In 2015 it signed a partnership with Zhuhai International Convention and Exhibition Centre (ZHICEC). They will jointly promote local and international sales and marketing opportunities including working together on mega conferences to provide the con- cept of one event two venues . Attractions are also gearing up for bigger crowds and larger events. Hong Kong Disneyland Resort (HKDL) will open its third hotel in 2017. The 750room Disney Explorers Lodge will boost the resort s capacity to accommodate larger groups. Ngong Ping 360 is counting on the HZMB to lift its visitorship as the future link will make it more convenient for corporate and association groups from Macau and Zhuhai to visit Hong Kong. From top Hong Kong iconic harbour and red-sail junk boat authentic dim sum is not to be missed The three places (Hong Kong Macau and Zhuhai) will complement each other and become a MICE hub by developing joint promotions and partnership projects. Stella Kwan Managing director Ngong Ping 360 Managing director of Ngong Ping 360 Stella Kwan said For instance they can consider visiting Hong Kong for an event and do short stays in the country to enjoy a Lantau excursion or have a joint Macau Hong Kong itinerary. (Similarly) groups that visit Hong Kong may make a short trip to Macau or Zhuhai for sightseeing or business meetings. The three destinations will complement each other and become a hub by developing joint promotions and partnership projects. Kwan said her team is preparing for upcoming opportunities driven by HZMB and is considering teaming up with other theme parks and attractions in Zhuhai or Macau to develop new partnership products . Hong Kong SkyCity Marriott Hotel which has stepped up its presence in Zhuhai Shenzhen and Guangzhou is planning to tackle the anticipated demand surge with refreshed and upgraded meeting spaces. The hotel has also reached out to meeting organisers to work together on long-term events and projects. General manager of Hong Kong SkyCity Marriott Hotel Michael Muller said With our unique positioning next to AWE HKIA and the Boundary Crossing Facilities we anticipate more event organisers will look for opportunities in Lantau. As Hong Kong s city centre is usually busy and congested the new connection will (aid us when it comes to) exploring new opportunities with MICE operators based in Zhuhai Shenzhen and Guangzhou. We also hope to further engage event organisers in Southeast Asia who now have the option to hold dual-destination events in Zhuhai Macau and Chek Lap Kok. 22 TTGassociations January 2017 Need to know 1 Takeadvantageofnewperks Meetings and Exhibitions Hong Kong s Hong Kong Rewards programme was enhanced since May 2016 allowing planners to enjoy fresh perks such as a free cocktail reception at about 45 participating hotels. 2 BeaFoodAngel MICE planners who would like to add a CSR component to their programmes can choose from many meaningful options such as volunteering with Food Angel. Food Angel rescues surplus food from food businesses uses them to prepare hot meals and distributes these to underprivileged communities in Hong Kong. For groups taking part a modest fee is charged. Participants will also get to sample the meals they helped create. 3 Watchoutforthepricierairticket To help fund the construction of a third runway Hong Kong International Airport implemented an airport construction fee for tickets issued from August 1 2016. Airlines collect the fee from passengers including those arriving departing and transiting when air tickets are issued. It is expected that about 70 per cent of departing passengers will pay up to HK 90 (US 11.60) in the new fee. 4 Newlinksforon-the-godelegates Commuters can now enjoy greater MTR access. With the three-kilometre Kwun Tong Line Extension up in October 2016 Yau Ma Tei now links to the newly-built Whampoa in Kowloon City District. And in December 2016 the seven-kilometre South Island Line (East) was launched to connect Admiralty with South Horizons in the Southern District of Hong Kong Island. Hong Kong Pre Post Ahautediningaffair Following a massive makeover Park Lane Hong Kong a Pullman Hotel unveiled on September 1 a new rooftop dining destination SKYE. Helmed by chef Lee Adams who has honed his culinary skills at Michelin-starred outlets SKYE s menu showcases contemporary French cuisine. The restaurant seats up to 180 pax and offers three private rooms and a large outdoor deck. Contact https skye.html EnterawholeNewWorld TrendyvenuesatMaisonEight The newly-opened Maison Eight in Tsim Sha Tsui specialises in French cuisine and innovative cocktails and offers various zones that can be used for themed events. One notable zone is Le Club 1829 which boasts the world s first Bollinger Champagne room. It can seat 18 guests and comes with a terrace. Other interesting venues include Salvatore at Maison Eight which can accommodate a 220 pax cocktail party and The Salon which has 30 seats. Contact (852) 2388 8160 bookings Renovations at the former Hotel Nikko Hongkong are close to completion. Now bearing the name New World Millennium Hong Kong Hotel the property in Tsim Sha Tsui East has so far unveiled a new lobby a selected number of refurbished guestrooms and restaurants as well as the new and improved Event Room. Also part of the renovation project are the lobby lounge and other event venues. Contact https en contact-us Extravaganceonthewaterfront The 545-key Kerry Hotel opened in December 2016 on the Hung Hom waterfront. It boasts the largest collection of hotel event and catering facilities in Hong Kong. MICE inventory includes a 1 756m2 Grand Ballroom 17 flexible meeting venues that can accommodate 30 to 660 guests plus various indoor and outdoor areas. Other facilities include The Club Lounge an outdoor swimming pool a 24-hour fitness centre and retail shops. Contact (852) 2252 5888 TTGassociations January 2017 23 Urbanites comeouttoplay Hotel s v in Hung Hom has lifted the vibes at its Sonic Garden turning the outdoor terrace into a fun venue with a sleek design state-of-the-art sound system and game tables. Sonic Garden s outdoor section can seat 80 guests while the inside can take 60. It has its own car lift too. Contact Singapore Think out of the box Even though a softer business events market is on the horizon there are still numerous opportunities that can help develop the sector. Paige Lee Pei Qi reports 24 TTGassociations January 2017 D espite the overall decline in business travel to Singapore in 2015 as per latest statistics the encouraging performance of the business events market is providing that silver lining of hope amid the gloom. Tourism receipts fell 6.8 per cent yearon-year in 2015 to S 22 billion (US 15.7 billion) even as international visitor arrivals climbed 0.9 per cent to 15.2 million. These poorer tourism receipts were largely due to a six per cent fall in BTMICE visitor arrivals with a corresponding eight per cent drop in per capita expenditure. Nevertheless Singapore Tourism Board s (STB) deputy chief executive Melissa Ow highlighted that STB supported more than 350 business events in 2015 which was a 27 per cent year-onyear increase from 2014. This resulted in 287 000 visitor arrivals a year-on-year hike of 0.3 per cent. An example is Sibos 2015 in October which saw over 30 per cent increase in attendance to more than 7 000 visitors she said. We recognise business traffic will be subjected to some of the conditions that will impact overall economies. That means there are a lot of opportunities for us to think about how we might grow our business events Ow remarked. Significant upcoming business events secured by the Lion City include the International Council of Nurses World Congress 2019 which will see 3 000 visitors the Intelligent Transport Systems World Congress 2019 which is expecting 6 000 guests as well as the Lions Clubs International Convention 2020 which is expected to host an impressive 20 000 guests. As for Arun Madhok chief executive officer of Suntec Singapore he said business events have performed well in 2015 and the first half of 2016. In particular 2015 was an excellent year for the centre as Suntec Singapore saw its best ever financial performance . Moreover last year at the Singapore Marina Bay Sands Sands Expo and Convention Centre has more than 120 000m2 of exhibition and meeting space Need to know Singapore Singapore Zoological Gardens 1 Consider unique venues Impress your guests by whisking them away from the conventional hotels and conference rooms and hosting them in unorthodox settings like Gardens by the Bay Resorts World Sentosa Singapore Zoological Gardens or even the Marina Bay Cruise Centre for an unforgettable experience. 2 Wet weather plans Singapore is hot and humid all year-round with temperatures usually over 30 C. However delegates should be prepared for rain at any time which can be torrential but usually brief. Always have a wet weather plan if you are planning to host your delegates in any outdoor venue. 3 Be aware of other events in the country Singapore plays hosts to several major trade and association events throughout the year during which hotels in the heart of the city experience high occupancies. Stay abreast of what is happening in the city by visiting 4 Free public Wi-Fi Staying true to its reputation as a connected nation Sinagpore welcomes delegates to tap onto the public free Wi-Fi through Wireless SG a free public Wi-Fi service across Singapore with hotspots available at many locations such as malls museums MRT stations Changi Airport and Sentosa island. Tourism Industry Conference it was announced that STB will be getting S 700 million (US 520 million) to support its destination promotions over the next five years. A part of it will be channelled to the Business Events in Singapore (BEiS) fund to provide organisers corporations and associations greater support for their events. However the exact amount of funding for BEiS has yet to be determined and STB s assistant chief executive Yap Chin Siang said that detailed perimeters are still being worked through . Welcoming this additional support Madhok said The enhanced BEiS is timely and provides the welcomed impetus to work closely with partners and form alliances to seek out and attract international opportunities to Singapore. The enhanced funding will enable the bureau to support business development initiatives that are industry driven. For example a MICE venue a DMC and a cluster of hotels can now be supported in their joint effort to go after an incentive group or large-scale business event said Yeo. BEiS will also be used to support associations in their pre-bidding activities. However Madhok cautioned against a rosy market in the months ahead. He said In the next six to 12 months we anticipate a somewhat softer overall business events market especially for smaller size meetings of less than 500 pax due to a more uncertain economic outlook (hence) we will see an emphasis on quality and value and greater demand for customisation and ease of doing business. TTGassociations January 2017 25 We recognise business traffic will be subjected to some of the conditions that will impact overall economies. Melissa Ow Deputy chief executive Singapore Tourism Board Pre Post Singapore A taste of local culture InterContinental Hotels Group in collaboration with design firm Fbeye International recently completed a major five-year renovation of the property. The redesign sees the enhancement and continuation of the hotel s colonial-Peranakan heritage theme and the overhauling of the hotel lobby lobby lounge all-day dining restaurant Ash & Elm and 316 tower rooms and suites. Facilities include the grand ballroom which can seat 500 delegates in a theatre setting. It can also be divided into three separate ballrooms with a seating capacity of 150 each in a theatre setting. Contact Website Singapore Mingle in a eclectic boutique property The 41-room luxury boutique hotel is the first and only hotel in Asia to feature interiors by renowned French designer Jacques Garcia. Tucked in the eclectic neighbourhood of Little India and Kampong Glam it promises to impress delegates with its glamorous salon. The 465m2 Vagabond Salon which takes on a modern interpretation of a retro-Parisian salon allows up to 300 guests in a standing cocktail setting. As its space is customisable it can also host 40 pax in a roundtable setting or 100 pax in a theatre setting. Contact Website A meeting space more connected than ever The venue in the east of Singapore rolled out Wi-Fimax earlier this year a new high-speed system that allows all visitors to enjoy complimentary Internet connection of up to 2 Mbps. Working with its telecommunications partner M1 the venue is able to offer seamless connectivity to more than 15 000 concurrently active devices the highest in Asia across all 10 exhibition halls at Singapore EXPO and 32 meeting rooms at MAX Atria. The service is suitable for webmail social media and normal Internet browsing. Event organisers who require higher bandwidth have the option to increase the bandwidth according to their requirements. Contact Website singapore Dream lofty dreams Millennium Hotels and Resorts launched a new lifestyle hotel brand in the country with the opening of M Social Singapore in Robertson Quay. Featuring a Philippe Starck-designed interior the 239-key has a mix of duplex-style lofts and terraced rooms. Facilities include a lobby with self check-in kiosks a swimming pool fitness centre and a communal restaurant-bar Beast & Butterflies which is available for private functions for up to 100 in a standing cocktail setting. Contact Website Lights will guide you home Host delegates in this new outdoor space nestled within the Secret Life of Trees in Gardens by the Bay. The picturesque al fresco setting boasts unparalleled views of the Supertree Grove. This intimate outdoor garden is ideal for private functions and exclusive events for up to 120 pax in a standing cocktail setting. Keep your eyes peeled for a dramatic transformation during the daily 15-minute Garden Rhapsody light and sound show. It is when the Supertrees come alive in an exhilarating display of dancing lights. Chauffeur-driven garden cruisers can be pre-arranged to ferry guests in style to the venue. Event facilities like mobile sound system and projection setup can also be arranged. Contact Website 26 TTGassociations January 2017 How to Leaving the very best for last The World PCO Alliance shares some ideas on how to keep conference attendees engaged right until the last minute and keep them interested in future editions When it comes to the latest trends in conference management attendee engagement gets plenty of attention. From more inclusive room layouts to greater access to keynote speakers to utilising social media to foster more attendee participation there is no shortage of tips to get meeting planners thinking about this hot topic. Yet while keeping delegates interested and engaged is rather straightforward how does one keep them physically present through to the end Most conferences follow the classic formula of opening with a bang and ending on a far more sombre note. It is hardly uncommon to see significantly smaller crowds on the last day of a conference nor plenty of luggage as attendees glance at their watches to determine the best time to make their airport getaway. It leaves many planners scratching their heads in search of ideas on remedying this issue. The key is to provide plenty of incentives for delegates to stick it out to the last day. Here are some suggestions for conference planners to end things on a higher note. Spread star speakers across the schedule. Every conference opens with a high-profile speaker so why not close with one too Putting all the popular talks in the early part of the schedule leaves little to keep attendees tuned in during the last couple of days. Planners should not be afraid to slot in a hot speaker on the closing day. It will keep people engaged and excited and make them less likely to skip out early. Conduct a Best Of session. Another useful activity to include on closing day the session covers the most impactful content from the conference. Planners can take this event a step further and turn it into a quasi-closing party invite the media offer light refreshments and raffle off a complimentary registration. This may also be an opportunity to distribute awards. Everyone loves winning something and this idea works. Schedule an interactive discussion. This is particularly suited to conferences with multiple streams a what s hot session encourages exchanges and debates both very conducive to attendee engagement. Allow each stream five minutes to talk about the latest research burning issues as well as highs and lows. This makes for a lively and highly relevant wrap-up to the conference. Look to the future. End the conference by giving attendees a taste of what awaits them at the next edition. Provide an overview of the next conference s theme hot topics as well as the tourism appeal of the host city. You can take it a step further and showcase a cultural performance from that destination even making it a participatory one which makes for a very special and memorable closing to an event. When it comes to extending attendee engagement to the end of a conference there are plenty of initiatives that planners can take. The more care and attention given to the closing day the more likely that attendees will stick around. When they do leave it will be with an even stronger lasting impression of the conference that will get them already thinking about the next one. TTGassociations January 2017 27 Helping associations organise meetings worldwide the World PCO Alliance represents 20 front-runner PCOs on six continents Through its rich network of resources knowledge technology training and best practices the Alliance is associations one-stop solution for international meetings and conferences. The alliance is led by president Kitty Wong of K&A International Taiwan. Gallery 36 TTGassociations July 2016 A race for success Themed Race to Innovation Winning in the age of disruption Associations Summit 4 hosted by the Philippine Council of Associations and Association Executives saw a gathering of local and overseas association professionals in November 2016. Outstanding associations and association board members and professionals were also recognised in the Ang SUSI Awards. ayss d onCM Event i iat IT& soc as Destina tio s ments Dinner ppoint ess A eons & nch usin king Lu ums B nal For osted Networ io Educat ns H sentatio Pre n 21 - 23 March 2017 Shanghai China The Leading International MICE Event in China 26 - 28 September 2017 Bangkok Thailand The Leading International MICE Event Centered in Asia-Pacific Curated Programmes Tailored Just For Association Executives & Professionals Held During Each of Our Leading MICE Events Endorsing and Supporting Associations A Business Group of TTG Asia Media 1 Science Park Road 04-07 The Capricorn Singapore Science Park II Singapore 117528 Tel 65 6375 7575 Fax 65 6536 0896 Email itcmevents A NEW DIRECTION Our attention turns eastward to the second stage of our redevelopment the East Building launch in 2017. The fruition of the 400 million investment will significantly increase capacity and enhance the versatility of the Centre across three distinct but interconnected buildings along the Riverbank. The East Building replaces the original plenary building (home of the first Convention Centre in Australia in 1987) with a multi-purpose state-of-the-art facility with plenary capacity of up to 3 500 seats. The redeveloped Centre is set in the heart of the Riverbank Precinct which is rapidly evolving to create a new hub for Adelaide incorporating BioMed City - health and medical research centres educational institutions sport and entertainment facilities. The East Building launch also marks the completion of the entire facility and heralds a new direction and new possibilities for the Adelaide Convention Centre.