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mosaic A PA r kwAy PAntAi PublicAtion jul seP 2016 Touched by an angel Parkway Pantai celebrates International Nurses Day around the region 04 SPOTLIGHT Parkway Pantai wins best Graduate recruitment Programme 18 SERVICE over 500 singapore staff achieve long service and Golden years milestones 28 COMMUNITY khazanah iHH Healthcare Fund touches 3 600 lives in its first three years editor snote People and Passion E Editor-at-large Editorial Advisor Copy Editors Editorial & Design Lim Bee Ling Janet Low Angeline Ang Charissa Tan AMAZINE How Parkway Pantai brings together two essential elements for success. very member of the Parkway Pantai family from our frontline medical team to those who work behind the scenes is passionate about healthcare. We share a conviction that everyone deserves access to quality healthcare and every day we work hard to bring this to reality. Today we are one of the largest private healthcare providers in Asia. One of our key success factors is our people. With talent management being of strategic importance to the group we have continued to invest time effort and resources to recruit retain and reward our people. In this issue we share how Parkway Pantai in Malaysia India and China celebrated International Nurses Day on 12 May 2016 ( Touched by an Angel on page 8). In Singapore Nurses Day is celebrated on 1 August so that s something to look forward to in our next issue For now join us in applauding the 538 employees from Singapore who recently received their Long Service and Golden Years awards ( A Legacy of Loyalty on page 18). Their commitment and loyalty to the group is exemplary and speaks volumes of our efforts to help our people grow and develop. There s always plenty happening at Parkway Pantai so be sure to check out our Snapshots section (page 32 to 39) for a quarterly roundup. Happy reading Lim Bee Ling Mosaic is published quarterly by Parkway Pantai Limited and printed by The Neu Print Pte Ltd. All rights reserved. No portion of this publication may be reproduced without the written permission of the publisher. We take every care and precaution to ensure that information published in Mosaic is accurate at the time of publication but Parkway Pantai cannot guarantee its accuracy and we may change the information at any time without prior notice. The information contained in Mosaic magazine is not an invitation to invest in the shares or any other products or services or otherwise deal in these or enter into a contract with Parkway Pantai or any other Parkway Pantai Company. Parkway Pantai Limited TripleOne Somerset 111 Somerset Road 15-01 Singapore 238164. Tel ( 65) 6307 7880 Fax ( 65) 6738 7341. Parkway Pantai Limited 2016. This publication and information contained herein is strictly for internal use only and contains Parkway Pantai proprietary information which is restricted to Parkway Pantai employees and within the Parkway Pantai Group. Access to use or copying by non-Parkway Pantai employees in any form or other is strictly prohibited. For information about Parkway Pantai visit www. parkwaypantai.com. All information correct as of date of print. Parkway Pantai Limited Company Registration No. 201106772W MCI (P) 079 02 2016 Mosaic Jul-Sep 2016 04 06 08 14 18 30 32 40 42 contents sPoTLiGHT 04 Parkway Pantai wins Best Graduate Recruitment Programme Award Mount Elizabeth Rehabilitation Centre opens in Paragon 28 coMMUNiTY An annual update from Khazanah IHH Healthcare Fund Big dreams for little ones at Mount Elizabeth Hospital in KidZania 06 30 FocUs 08 International Nurses Day celebrations in our hospitals within the region 32 sNaPsHoTs Through the lens at Parkway Pantai 40 KNoWLEDGE Fight obesity with insights from Dr Chan Khan Wei PERsoNaLiTiEs 14 Getting to know Dr Yegappan Muthukaruppan Chasing childhood dreams with Dr Terry Wong 42 16 LiFEsTYLE Beat the heat with these cool tips sERVicE 18 Congratulating Singapore s Long Service and Golden Years employees The 3rd Annual Nursing Graduation Ceremony in Singapore 25 SP TLIGHT The Best and the Brightest Receiving the award were (from left) Tan Juan Jim Group Head of Human Capital Management IHH Healthcare Berhad as well as Parkway Pantai s Yeo Swee Har Head of Human Capital Management Shawn Lim Senior Manager and Molly Lee Assistant Manager Learning & Organisational Development Parkway Pantai s Management Associate Programme wins Best Graduate Recruitment Programme Bronze accolade at the 2016 HumanResources Asia Recruitment Awards. A ttracting retaining and developing the right talent is a key challenge for all organisations. Parkway Pantai recognising that a strong talent pipeline at multiple levels to support the business is a critical enabler of longterm growth has carefully mapped out training programmes for all staff. Within Singapore to get promising new talent fresh from school into Parkway Pantai the organisation has introduced its first structured Management Associate Programme in 2015. This is a 16-month stint during which Associates would gain breadth and depth in experience through exposure to diverse projects under assigned mentors on-the-job training as well as attachment stints across different departments. The well-developed programme caught the eye of the industry judges at the recent Asia Recruitment Awards organised by Human Resources magazine and won Best Graduate Recruitment Programme Bronze award at the awards ceremony on 13 April 2016. On why the programme stood out Parkway Pantai s Learning & Organisational Development Human Resource Senior M a n a g e r S h a w n L i m s h a re d O u r Management Associate Programme is based on a win-win approach for both the 04 Mosaic Jul-sep 2016 SP TLIGHT The Management Associate Programme in Singapore has inspired a similar programme in Malaysia strengthening Parkway Pantai s employer branding in two of its home markets. Preparing for the Future was set on a career in the healthcare industry so when I learnt about Parkway Pantai Singapore s Management Associate Programme (MAP) I was keen to find out more shared Kerlene who holds an Honours degree in Life Sciences from NUS. After looking at other similar programmes I was convinced that Parkway Pantai s MAP would be a valuable experience. I liked how each Management Associate will be given the opportunity to learn and work in a different business unit or corporate function. Since I aspire to be a hospital leader in the future this would allow me to develop a more holistic understanding of hospital operations and management. When she joined Mount Elizabeth Novena Hospital as a Management Associate in July 2015 one of Kerlene s first projects was to reduce discharge turnaround time a perennial challenge for many hospitals. For me the project was about communication and stakeholder engagement. I The ManageMenT associaTe PrograMMe Structured talent development programme Nurtures fresh graduates into emerging leaders Stringent selection and assessment process 16-month programme (revised to 12 months for second cohort) Attachments to different departments for multidisciplinary exposure Focused training based on clear learning roadmaps Being new I had to build a thorough understanding of the entire discharge process how each stakeholder impacts the process and how they operate as a team. I talked to many people considered their perspective and conducted a time study before putting in my recommendations. I m happy to say that on average we have achieved a 30-minute reduction in discharge turnaround time. After completing her first placement in hospital administration Kerlene chose to join Corporate Human Resource for a four-month stint before returning to the hospital for her final placement. organisation and the associates. While it is designed to support Parkway Pantai in Singapore s leadership succession plans it is also an attractive proposition to individuals in terms of career and professional growth. In its inaugural year the Management Associate Programme attracted about 160 applicants for six positions. The Management Associates came onboard in July 2015 and are currently in their third and final placement. Meanwhile the Singapore Operations has welcomed its 2016 cohort of four Management Associates selected from some 190 applications received. A memorAble first impression parkway pantai made quite an impression on Kerlene right from the start. The first stage of the selection process was a group assessment. I went in thinking that it would be a group interview but we were split into teams and given a problem to solve. It was challenging to work with people I have never met-- people who are competing with me for the same opportunity--but it was also very interesting. After the assessment I walked out thinking about how I could have solved the problem better instead of how well I did. It was definitely a memorable experience she recounted. Kerlene later realised that she was being assessed on her behavioural traits teamwork and leadership potential. Mosaic Jul-sep 2016 05 SP TLIGHT Extending its Care Serving outpatient clients at the new Mount Elizabeth Rehabilitation Centre. uilding on more than 35 years of experience in rehabilitation and home-care services Mount Elizabeth Hospital has opened Mount Elizabeth Rehabilitation Centre in Paragon Medical. Since April 2016 the 3 165 square foot facility has been serving outpatient clients with physiotherapy occupational therapy speech therapy podiatry and prosthetics & orthotics services -- all under one roof. Mount Elizabeth Rehabilitation Centre is an extension of the hospital s key service offerings. In 1979 Mount Elizabeth Hospital began offering physiotherapy services. This was extended to occupational therapy services in 1987 and speech therapy services in 1988. In 1990 the hospital established a comprehensive neuro rehabilitation programme in close collaboration with physicians and nurses of its neuro rehabilitation ward. Its expertise is now available to outpatient clients at Mount Elizabeth Rehabilitation Centre. For more information please visit www.mountelizabeth.com.sg. B 06 Mosaic Jul-sep 2016 SP TLIGHT REhabilitation SERviCES Physiotherapy ncludingback&neckcare I cardiopulmonary and sports rehabilitation Occupational Therapy ncludingorthopaedic paediatric I and neuro rehabilitation Speech Therapy Mount Elizabeth Rehabilitation Centre is home to a professional team and a full suite of rehabilitation services. ncludingtreatmentofvoice I speech and language disorders Podiatry Services orthemanagementof F wounds nail and skin and sports conditions Prosthetics & Orthotics orprosthetic orthoticsand F 3D Computer-Aided Design and Manufacturing (CAD CAM) scanner services locate us The new Mount Elizabeth Rehabilitation Centre is at Paragon Medical 18-07 09 290 Orchard Road Singapore 238859. Mosaic Jul-sep 2016 07 F cus Touched by an Angel Parkway Pantai celebrates International Nurses Day around the region. I nternational Nurses Day is celebrated around the world every year on 12 May the birth anniversary of Florence Nightingale and the Angel of Crimea . For Parkway Pantai the occasion is an opportunity to honour the nursing vocation and the huge difference that nurses make to the lives of people. As frontline medical professionals nurses are expected to live up to high expectations and professional standards. Every day they use their knowledge and skills as well as compassion and commitment to bring comfort to patients and their families. International Nurses Day is a tribute to their irreplaceable role in healthcare. Read on to find out how Parkway Pantai in Malaysia China and India said thank you to its nurses on this special day. and if it is to be made an art it requires an exclusive devotion as hard a preparation as any painter s or sculptor s work. Florence nightingale Nursing is an art International Nurses Day marks the day Florence Nightingale was born. 08 Mosaic Jul-sep 2016 cus c FMMuNITY Inspiring Tomorrow Parkway Pantai in Malaysia celebrates nurses and their role in shaping the future. Celebrating nurses as a force for change. Pantai Hospital Cheras Gleneagles Kota Kinabalu I n Malaysia Parkway Pantai hospitals commemorated International Nurses Day in their own way but with events all centred on a single theme Nurses A Force for Change Improving Health System Resilience. This was in recognition of the power and potential of nurses as change agents -- how every day their work touches the lives of countless patients and their families and how as a profession they play an essential role in transforming the healthcare system into one that is stronger more effective and more sustainable for the future. progress is impossible without change and those who cannot change their minds cannot change anything. george Bernard Shaw Pantai Hospital Kuala Lumpur Pantai Hospital Ayer Keroh Pantai Hospital Sungai Petani Pantai Hospital Penang Mosaic Jul-sep 2016 09 F cus Celebrating with Cheer Nurses take centrestage at Continental and Global Hospitals in India. We salute our nursing staff for their compassionate and dedicated care towards patients. dr guru n reddy chairMaN coNtiNeNtal hospitals continental Hospitals A special event was organised on 12 May 2016 in honour of the contributions hard work and commitment of the nurses of Continental Hospitals. Graced by Chairman Dr Guru N Reddy and Chief Operating Officer Harish Manian the event began with the Nursing Pledge -- a reminder and a renewal of the nurses promise to care for the infirmed. This was followed by a cake cutting and awards ceremony to give due appreciation to nurses. With in-depth knowledge of delivering quality healthcare services nurses are the key to strengthening our healthcare system said Director of Nursing Josephine Cyrill as she thanked her colleagues for their commitment. Nurses were treated to engaging cultural performances 10 Mosaic Jul-sep 2016 F cus Global hospitals thanked its nurses for their enormous contributions towards improving patient safety and quality of care and strengthening the resilience of its healthcare system. Guests of Honour at the event at Global Health City Chennai included (from left) Dr Jothi Clara Micheal Group Director-Nursing & Quality Global Hospitals Group Dr K Ravindranath Chairman Global Hospitals Group Elaine Ng Group Director of Nursing Parkway Pantai and Hemraj Parmar Chief Operating Officer of Global Health City. Global Hospitals International Nurses Day was the perfect occasion for Global Hospitals to mark the achievements it has made in its journey towards Global Nursing standards. At its five hospitals in Bangalore Hyderabad Mumbai and Chennai week-long celebrations were held in honour of its heroes with a series of clinical seminars workshops quizzes as well as fun community events Mehandi (henna painting) singing dancing and even hair styling This culminated in an awards ceremony on 12 May 2016 with accolades for Best Nurse Nurse Manager Initiative Nurse and Trainee Best Quality Improvement Project and the Florence Nightingale Alumni award. The Nursing Directorate also conducted a group-wide study on nurses work satisfaction promoted ways to make nurses voices heard conceptualised a model of Nurses Resilience and launched its nursing website on this special day. Mosaic Jul-sep 2016 11 F cus Giving from the Heart Thoughtful gifts and heartfelt messages for Parkway Pantai nurses in China and Hong Kong. shanghai & suzhou Inspired by the healing hands of its nurses ParkwayHealth China prepared tubes of hand cream for its nurses each carrying the message We re in good hands with you. For three days from 10 to 12 May 2016 Warren Mah Chief Executive Officer China Primary Care Network ParkwayHealth China visited all the clinics in Shanghai to personally hand the gift to nurses. Separate arrangements were also made for a special gift delivery to clinics in Suzhou on International Nurses Day. chengdu In Chengdu where work is well underway to prepare for the 2017 opening of Parkway Pantai s first hospital in Western China International Nurses Day did not pass unmarked even though the company only has one nurse there at the moment. Jane Yu who also handles all matters relating to the upcoming ParkwayHealth Chengdu Hospital was delighted by a visit from Leong Yew Meng Chief Executive Officer Greater China & North Asia. Along with Dr Swee Yong Peng Vice President Hong Kong Primary Care & Special Projects the trio enjoyed a cosy lunch to celebrate the occasion. Hong Kong Pink roses symbolise gratitude and appreciation making it the perfect International Nurses Day gift for the nurses of Gleneagles Hong Kong Hospital. Each nurse received a beautiful stalk of rose on 12 May 2016 and a cordial invitation to join Chief Executive Officer Dr Kok Mun Foong and her team of Heads of Department for a sumptuous Italian dinner. It was their way of thanking the nurses for their hard work ahead of the facility s opening. Gleneagles Hong Kong Hospital is slated to open in early 2017 and will be the first private hospital that Hong Kong has seen since 1995. to do what nobody else will do in a way that nobody else can do in spite of all we go through that is to be a nurse. rawSi williamS 12 Mosaic Jul-sep 2016 F cus PERSONAL TIES This year Dr Yegappan Muthukaruppan celebrates his 10th anniversary as a Consultant Orthopaedic Surgeon with Parkway East Hospital. 14 Mosaic Jul-sep 2016 PERSONAL TIES Mr Handyman Dr Yegappan Muthukaruppan Consultant Orthopaedic Surgeon at Parkway East Hospital shares how a brush with carpentry in university inspired a career in orthopaedic sports medicine. D r Yegappan Muthukaruppan s office with its warm muted tones and inviting ambience is somewhat a reflection of the man himself. The Consultant Orthopaedic Surgeon who has been based in Parkway East Hospital since November 2006 is a tall soft-spoken man with an air of quiet authority and a surprisingly infectious smile. Sharing his story with Mosaic he said I never planned to be a doctor. It was my father s wish that I study medicine I actually wanted to read chemistry. I don t regret my choice but every now and then I do wonder how my life would have turned out if I took chemistry instead. After he was accepted to the National University of Singapore s Faculty of Medicine Dr Muthukaruppan moved into a Hall of Residence and discovered a new joy--carpentry. I was building a lot of things like floats for the annual NUS Rag & Flag Day and stage props for hall plays. I realised that I enjoyed it and found that orthopaedics is similar in a way he shared. Today Dr Muthukaruppan specialises in orthopaedic sports medicine with a particular focus on the knees and shoulders--joints where precision like in carpentry is essential. Doctor s Note M are due to overuse. Exercise but listen to your body and rest when it tells you to. Staying active I chose sports medicine because it is a field where advances in technology especially implants is constantly changing the way we treat patients. At the same time patients are also changing. I m seeing an increase in the number of patients who want to stay active even in their senior years. It s my job to help them achieve their treatment objectives and deliver the quality of life that they desire said the doctor. While quite not an avid sportsman himself Dr Muthukaruppan does stay active by running three or four times a week. He rejects the idea of a golden formula to fitness instead recommending that people find an exercise routine that works best for them. I believe that any exercise is good for the body even if it is something as simple as walking. Some people do well in the gym while others prefer team sports. When you find an exercise that you enjoy you will naturally spend time doing it. Many of the conditions I treat y name is Yegappan Muthukaruppan and I ve been seeing patients at Parkway East Hospital for 10 years now. I m a proud father of two sons aged four and seven which could come as a surprise to some people given that I m 49 years old. Outside work I spend most of my time with my family. My older son is very sporty (he s a competitive swimmer) and already cycles faster than I do My fondest memory dates back to my time in Indianapolis USA when I was pursuing my sports medicine fellowship. On cold winter nights my wife and I would prepare and share a simple meal of noodles. It was warm and comforting and the fun came from getting creative with the ingredients we had on hand. I don t cook anymore but perhaps I should... Mosaic Jul-sep 2016 15 PERSONAL PERSONAL TIES TIES Childhood Dreams From a young age Dr Terry Wong hoped to become a doctor. Today as a Paediatrician at Gleneagles Medini he wants to help his young patients grow up healthily so they can pursue their own dreams. I t is a little bit embarrassing to say this but I developed an interest in medicine from watching a medical drama admitted Dr Terry Wong. The Paediatrician cannot recall the specific show but he remembers how aweinspiring the characters were. There was a sense of wonderment watching them save lives and perform what I thought were miracles. I wanted so much to emulate them he said. But he realised the difference between real life and drama after going through medical school earning a Membership of the Royal College of Paediatrics and Child Health (MRCPCH) from the UK and practising for many years. Doctors are not miracle workers but we do our best for each patient he said. Seeing them smile is my best reward. has the potential to change the world. It is amazing to watch children under my care grow up to be someone special and unique. had my heart set on pursuing paediatric medicine he shared. Dr Wong later developed a sub-specialty interest in paediatric cardiology. He is now a certified neonatal resuscitation programme instructor and a certified advanced paediatric life support provider. In 2013 he took part and won the Best Challenging Case presentation at the Malaysian Paediatric Cardiology Society Congress. He has chosen to share his experience and expertise with Gleneagles Medini Parkway Pantai s 14th and newest hospital in Malaysia which opened in November 2015. I m fortunate to be part of the pioneering team. As part of the Gleneagles Medini family I hope to contribute by delivering quality paediatric healthcare services to more people in the region. I believe every child Healing children Dr Wong s introduction to paediatric medicine was during his housemanship training. We had to do rotations in all major specialities. Paediatrics was my first posting. There was a child who was very ill. She was close to the edge but the medical team never gave up. Under our care she managed to make a full recovery and was sent home healthy. A few months later I had the opportunity to meet her again. She was so happy and active It gave me a great sense of satisfaction. Since then I Doctor s Note H 16 Mosaic Jul-sep 2016 i my name is Terry Wong. I have been a Paediatrician with Gleneagles Medini since the day it opened its doors on 11 November 2015. Being a doctor means being committed to my patients so it s hard to take a break from work. This is much to my wife s dismay since we haven t gone for as many holidays as she would have liked. A busy schedule also means less time for badminton and other sports that I enjoy but I do try to stick to a weekly exercise routine. I also enjoy catching the latest movies on the big screen and often end up discussing Marvel movies with my young patients PERSONAL TIES Dr Terry Wong has been a paediatrician with Gleneagles Medini since the hospital opened in November 2015. Mosaic Jul-sep 2016 17 Ser ice A Legacy of Loyalty Parkway Pantai in Singapore celebrates 538 long-serving employees for choosing to build their careers with the company at its annual Long Service and Golden Years Awards Ceremony. n a market environment where high employee turnover has become a norm Parkway Pantai is ever more cognisant and appreciative of the commitment of its long-serving staff. On 29 April 2016 the Singapore Operations Division held its annual Long Service and Golden Years Awards Ceremony 2016 in honour of 538 dedicated employees. This year 488 employees received awards for five to 30 years of service while 50 others were conferred the Golden Years Award for serving beyond Singapore s official retirement age. This is a 12 per cent increase from last year s 480 recipients -- an achievement that Chief Executive Officer Dr Kelvin Loh credits to plentiful opportunities for career growth and a strong sense of camaraderie within the organisation. Addressing colleagues at the event held at Raffles City Convention Centre he said I thank you for choosing Parkway Pantai and staying 18 Mosaic Jul-sep 2016 I together to build this healthcare legacy. You are responsible for building one of the biggest and most reputable healthcare providers worldwide. This is something that you should be very proud of because credit goes to you. As an organisation Parkway Pantai invests in staff well-being and welfare in a plethora of ways. In addition to ensuring that its people have opportunities for career progression and professional development the company also engages them in dialogue through regular town hall and tea sessions. An Office for Continuous Improvement has been established to encourage staff to share feedback and ideas to make the workplace a better place for everyone. There is also a rich diversity of social and recreational activities organised for staff organised by the Quality Work Life committee and an annual mega staff event that alternates between Dinner & Dance and Family Day. Congratulations to our Long Service and Golden Years Award recipients. Ser ice Thank you for your dedication and loyalty Beaming faces at the awards ceremony held on 29 April 2016 at Raffles City Convention Centre. trust and teamwork can only be built tested and strengthened by time. That s the beautiful thing about long service. Dr Kelvin loh chief execuTive officeR singapoRe opeRaTions Division Relationships Mosaic Jul-sep 2016 19 Ser ice A World of opportunitieS from nursing patients to designing hospitals Kathy chia proves that a career is what you make of it especially in an environment where opportunities are abound. 35 long Service AWArd 35-yeAr KAthy chiA Assistant Vice President Group Construction and Project Management s a young nurse Kathy Chia never imagined that her decision to join the newly opened Mount Elizabeth Hospital in 1980 would lead to a career in designing hospitals--but it did. Today instead of assisting surgeons as an Operating Theatre nurse Kathy takes charge of the medical design planning for new hospitals. She has helped establish Mount Elizabeth Novena Hospital in Singapore Danat Al Emarat Hospital in United Arab Emirates City International Hospital in Vietnam and most recently Gleneagles Hong Kong. I spent my first 10 years with then Parkway Health (before the organisation was rebranded Parkway Pantai) as a nurse and loved every moment. It was a difficult decision to give up hands-on nursing but I recognised that I was being given an opportunity to progress she said. Every new role came with challenges but Kathy surmounted these with a positive attitude and a drive to learn. In turn she was rewarded with a fulfilling career. A Through time i have built strong and lasting relationships with many colleagues. This trust makes it easier to get stakeholder support for my projects. A different PAth The real turning point in Kathy s career came in the year 2000. As Mount Elizabeth s Special Projects Manager Kathy broadened her professional horizons while juggling projects that ranged from the hospital s first corporate video to the establishment of the Gleneagles Jerudong Park Medical Centre Cardiac Operating Theatre in Brunei. She didn t realise it then but the combination of her nursing training and her varied project experience would later open a new career pathway in Parkway Pantai s corporate office. This took shape in 2007 when the Construction and Project Management Department was established to support the group s expansion plans and she was invited to be part of the pioneering team. I still look back fondly on my days as an Operating Theatre nurse but for me right now there s nothing more exciting than seeing an empty plot of land transformed into a fully functioning hospital. 20 Mosaic Jul-sep 2016 Ser ice friendShip At WorK for 20 years William ho and Kaw Jon Keen have been a pillar of strength and support for each other--and that has made all the difference in the workplace. W hile William Ho received his 25-year Long Service Award and Kaw Jon Keen received her 20-year Long Service Award this year the duo is quick to point out that they joined Mount Elizabeth Hospital at almost the same time in 1990. The difference is that Jon Keen who was then a Therapy Assistant left to pursue overseas studies. She returned in 1995 as a fully-fledged Occupational Therapist and the pair have been working closely together ever since. When I first started as an Occupational Therapist William was my preceptor mentor and role model. He always comes across as confident and competent and has so much experience that he s almost like a walking encyclopaedia to me shared Jon Keen. Interestingly William also regards Jon Keen as an exemplary role model-- but for her can-do attitude. From the beginning I was impressed by how considerate she is. She s a real team player. She ll happily volunteer to take on the weekend and public holiday shifts if need be so that other team members can spend time with their families. long Service AWArd 25-yeAr 25 WilliAm ho chin fui Chief Occupational Therapist Mount Elizabeth Hospital long Service AWArd 20-yeAr 20 i feel that the entire parkway pantai family from senior management to staff at all levels is committed to helping patients. That creates a very inspiring environment to work in. William ho KAW Jon Keen Senior Principal Occupational Therapist Mount Elizabeth Hospital never ALone William recounts a time when the team was asked to deploy a therapist to Gleneagles Hospital. Jon Keen volunteered despite knowing that she would have to work without a team there. Even though I was by myself I didn t feel alone. I knew William and my team were just a phone call away she said. She activated this helpline when faced with her first splinting case. I was nervous because I had never done it before. Thankfully William specialises in splinting therapy and patiently guided me through the process. Mosaic Jul-sep 2016 21 Ser ice drAWing on experience Retirement is not on the cards for chong lin Thye who enjoys sharing almost three decades of phlebotomy experience with her junior colleagues. for serving beyond Singapore s retirement age of 62 golden yeArS AWArd W chong lin thye Principal Phlebotomist ParkwayHealth Laboratory hen Chong Lin Thye joined Gleneagles Hospital as a Laboratory Assistant in 1988 one of her main duties was phlebotomy--drawing blood from patients and sending the blood specimens to the laboratory for testing. This is a field where both experience and training are equally important said Lin Thye. Her expertise comes from decades of on-the-job training as well as structured training programmes offered or facilitated by Parkway Pantai. There s also the softer side of the job that training can t prepare you for she shared. Learning to manage patients comes from experience I find. After meeting many different patients you begin to develop a sense of how to best approach them. These are the finer points of phlebotomy that Lin Thye shares with her team using her experience to help them grow as professionals. There are things that only time can teach us. i am glad that my experience can benefit my team. A LeAder who ServeS As Principal Phlebotomist now Lin Thye has earned the respect of her team not only with her experience and expertise but also through her management style. I think it s important to be fair and just so people feel that they are respected and well treated. I try to put myself in other people s shoes and think from their perspective. This helps me understand their motivations and behaviours she said. I have been blessed with a great team. They are very competent very experienced and many of them are longserving staff. I enjoy being part of this small warm-hearted family more than I would enjoy retirement I believe 22 Mosaic Jul-sep 2016 Ser ice leArning never StopS after a lifelong career in public healthcare Kwok fong Yee chose to embark on a second career with Mount elizabeth novena instead of retiring. I have enjoyed a fulfilling 44-year career as a nurse and I hope to keep doing what I love said Fong Yee. She had spent her entire career in the public healthcare sector before she made the leap into private healthcare. Mount Elizabeth Novena Hospital was being planned at the time. I was invited to come onboard and help establish an endoscopy centre she shared. I was really surprised. It was an honour to be approached and this is an area that I m passionate about so I was happy to agree. for serving beyond Singapore s retirement age of 62 golden yeArS AWArd My job gives me great satisfaction. i would like to keep working for as long as i feel that i can still contribute. KWoK fong yee Senior Nurse Manager Mount Elizabeth Novena Hospital A new ChAPter Having had experience setting up and relocating endoscopy centres for two restructured hospitals Fong Yee felt that she was prepared to take on this new challenge. Joining a private healthcare organisation especially one as large and as established as Parkway Pantai was an eyeopening experience. The approach to healthcare the culture and mindset and even the day-to-day operations were very different from what I was used to. It was challenging to unlearn and relearn many things but it has also been a highly fulfilling experience she shared. For the first year or so Fong Yee juggled her duties as Senior Nurse Manager while trying to understand and internalise Parkway Pantai s administrative and management procedures. The process was a combination of figuring things out on her own and relying on her team members to share their knowledge. In turn Fong Yee leverages her own experience to contribute to the centre s success. Mosaic Jul-sep 2016 23 C MMUNITY 22 Mosaic Jul-sep 2016 Ser IC e Always Learning Always Growing Parkway Pantai applauds over 400 nurses in the Singapore Operations Divison for their commitment to continuing education at the 3rd Annual Nursing Graduation Ceremony. T he future belongs to those who believe in the beauty of their dreams. This quote by former US First Lady Eleanor Roosevelt was the inspiration for Parkway Pantai s 3rd Annual Nursing Graduation Ceremony. Held on 11 April 2016 at Gleneagles Hospital the event celebrated 404 nurses who are taking ownership of their professional future and pursuing their dreams by investing time and effort to develop their knowledge and skills. Some nurses have attended more than one course. Self-motivated with an appetite for learning this is the group of nurses with the potential to be groomed for greater responsibilities. For participating in Parkway Pantai s in-house training courses last year 120 of them gathered at the lecture hall of Gleneagles Hospital to receive their certificates of achievement. Another 50 watched the proceedings from the cafeteria via a live stream. During her address Group Director of Nursing Elaine Ng shared her delight that there was a significant 55 per cent increase in participation levels from 2014. She thanked the Nursing Education team for working closely with the nursing doctor and allied health teams to develop seven new courses in 2015 to better meet the growing demand for specialised knowledge and skills among nurses. Vivienne Lim Senior Nurse Educator offers one important reason for continuing education and training The only constant is change and this holds true for medical advancements and technology. What we have learnt in the past may not be relevant. For better outcomes nurses should keep themselves current on evidence-based or best practices in the management and care of patients. borrow To words of the B.B. King the beautiful thing about learning is that no one can take it from you. ViVienne Lim senior nurse educaTor Mosaic Jul-sep 2016 25 Ser IC e In-House Course Highlights The Singapore Operations Division of Parkway Pantai now offers a total of 13 in-house training courses that nurses can attend. Check out these latest offerings by the Nursing Education team Basic MedicalSurgical Course Designed to prepare nurses to care for patients with medical-surgical conditions of greater complexity. For nurses like me with under three years of experience this is a really useful and comprehensive course. i learnt a lot especially from the experiences shared during class. Fu Wen Lei Parkway East HosPital ward a Clinical Instructor Course A critical programme for nurses with responsibilities in teaching and guiding newly recruited nurses and student nurses. i have learnt methods to reach out to and guide my junior nurses in their daily work. These new skills are a great help in my current role as acting nurse clinician. Siti Samira Binte KaSSim Mount ElizabEtH HosPital Haemopoeitic Stem Cell Transplant Nursing Course Designed to equip nurses with the knowledge and skills to care for haemopoeitic stem cell transplant donors and patients. i am now able to answer questions from patients and donors more confidently and understand how to help them better cope with the transplant process. maricar DeLa cruz Mount ElizabEtH novEna HosPital ward 13 26 Mosaic Jul-sep 2016 Ser IC e Obstetrics On the run This courses focus on common challenges faced by nurses working in a maternity setting and seeks to enhance their ability to deliver quality care to patients. This course gave me an in-depth understanding of obstetric care and helped me realise that i have a very important role to play in my department. acueSta ruBie VicKLyn corteL Mount ElizabEtH novEna HosPital ward 12 Paediatric Workshop Designed to impart comprehensive knowledge of paediatric nursing including current trends and practices on the general concepts in managing common paediatric health disorders. i especially enjoyed the doctor s talk and group presentation sessions. in addition to learning about paediatrics i honed communication skills during the peer presentations. yu yingxi Mount ElizabEtH novEna HosPital ward 12 Physical Assessment Training for Nurses Designed to help nurses develop an in-depth understanding of patient conditions by putting together patient assessment findings and relating that to the diagnosis. This course has enabled me to perform systematic assessments of my patients for sound clinical decision making and appropriate intervention. chan Shu Fang Parkway East HosPital renal and Liver Transplant Nursing Course Designed to help nurses care for patients and donors who require renal and liver transplants. The knowledge i have gained gives me the confidence to better care for my patients. i am also able to share what i have learnt with my colleagues. marDoVic SuSon GlEnEaGlEs HosPital transPlant unit Mosaic Jul-sep 2016 27 C MMUNITY For Hope aNd HealTH Parkway Pantai Malaysia Operations Division Chief Executive Officer Ahmad Shahizam (centre) shared how the Khazanah IHH Fund enabled young Clarissa Gan (second from right) and Fadzil Rafzuan (third from left) to receive surgery. The RM50 million Khazanah IHH Healthcare Fund has touched the lives of over 3 600 people in the three years since its establishment. I n 2012 the Khazanah IHH Healthcare Fund was jointly founded by Khazanah Nasional and IHH Healthcare Berhad to provide medical care for financially needy patients in IHH s home markets of Malaysia Singapore and Turkey. The fund s RM50 million is to be disbursed in five tranches of RM10 million a year from 2013 to 2017. In its first three years about RM33 million has been utilised to benefit over 3 600 patients. This was shared by Ahmad Shahizam Bin Mohd Shariff Chief Executive Officer of Malaysia Operations Parkway Pantai during an annual fund update in April 2016. Initiatives backed by the fund include Parkway Pantai s Life Renewed programme in Singapore and Malaysia International Medical University s IMU Cares campaign in Malaysia and Acibadem Healthcare Group s Dreams Coming True fertility programme in Turkey. 28 Mosaic jul-sep 2016 C MMUNITY supported by the Khazanah ihh healthcare Fund life Renewed A corporate social responsibility initiative by Parkway Pantai to support patients in Malaysia and Singapore who require financial assistance to access and reap the benefits of Parkway Pantai s network of world-class doctors and medical facilities. Most recently financial support from Khazanah IHH Healthcare Fund has enabled Mount Elizabeth Hospital to launch a S 1.2 million fund to fully sponsor cancer treatments for needy Singaporeans. Touching lives In Malaysia where 70 per cent of the funds will eventually be channeled to Parkway Pantai currently works with 18 registered non-governmental organisations to identify beneficiaries through a transparent and robust application process. From 2013 to 2015 the demographic profile of beneficiaries has been almost equal among children (28 per cent) adults (32 per cent) and seniors (40 per cent) with cardiology treatments being most common. To illustrate how the fund is touching lives Ahmad shared the story of Clarissa Gan who was diagnosed with Anomalous Left Coronary Artery a rare heart condition when she was barely three months old. Thanks to the fund she was able to receive heart surgery and is growing up as a healthy happy child today. This year Parkway Pantai hopes to use the funding to help another 200 needy patients in Malaysia. To learn more about the Khazanah IHH Healthcare Fund please visit www.khazanahihhfund.com. iMu caRes This social initiative encourages students of International Medical University in Kuala Lumpur Malaysia to use their skills and knowledge to deliver free health and medical services to rural communities. The Khazanah IHH Healthcare Fund has enabled IMU Cares to purchase additional equipment and vehicles to enhance their healthcare teams access to rural areas. dReaMs coMing TRue This is a collaboration between Acibadem Hospitals Group and the Turkish Ministry of Families & Social Policies to provide fertility treatments and quality medical services to help financially needy couples conceive. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. RM50 million to be disbursed ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. over five years (2013 to 2017) The Fund in Figures ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. RM33 million utilised to date ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. Malaysia singapoRe TuRkey ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. Received 70% Received 15% Received 15% ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. of funding or of funding or of funding or ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. RM35 million RM7.5 million RM7.5 million ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. 993 patients 166 patients 2 500 families ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. benefited to date benefited to date benefited to date ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. Mosaic jul-sep 2016 29 C MMUNITY Playing Out Dreams Mount Elizabeth Hospital expands into KidZania Singapore h i l d re n a re l i v i n g t h e i r d re a m s a t KidZania Singapore an education and entertainment centre in Sentosa where role-play meets real life. The kid-sized city is complete with buildings paved streets vehicles a functioning economy and recognisable destinations -- including Mount Elizabeth Hospital At KidZania s Mount Elizabeth Hospital station kids get to simulate responding to A&E emergencies learn to care for infants at the nursery become a surgeon in the Operating Theatre or even take on the role of a radiologist. This latest initiative is part of Mount Elizabeth Hospital s ongoing efforts to nurture young dreams. Its Doctor for a Day programme is based on a similar learn-through-play concept allowing children to role-play as doctors in simulated hospital settings. Over 8 000 children have participated in the programme since its launch in 2013. C 30 Mosaic Jul-sep 2016 C MMUNITY Big Dreams for Little Ones T welve children from the Muscular Dystrophy Association Singapore became little doctors on 15 June 2016 putting on scrubs and donning stethoscopes at the Mount Elizabeth Hospital station at KidZania. The experience was made possible by Mount Elizabeth Hospitals who sponsored the event so that children could learn how to treat a fractured arm in the Accident & Emergency department conduct a kidney transplant in an operating theatre and care for infants in a nursery through role-play. Muscular dystrophy refers to a group of muscular disorders characterised by muscle weakness wasting and contractures and is usually caused by inherited gene abnormalities. Muscular Dystrophy Association Singapore is a self-help organisation committed to uplifting the lives of people with such conditions. The Mount Elizabeth Hospital station in KidZania encourages children to learn through role play. A fulfilling day out for children from Muscular Dystrophy Association Singapore. Mosaic Jul-sep 2016 31 ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... SNAPSH TS ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... F Excelling in investor relations or its best practices in investor communications IHH Healthcare the parent company of Parkway Pantai won three accolades by Corporate Governance Asia at the 6th Asian Excellence Awards ceremony on 17 June 2016. Dr Tan See Leng Managing Director and Chief Executive Officer of IHH was named Asia s Best CEO (Investor Relations). IHH also bagged another two awards for Best Investor Relations Company and Best Investor Relations Professional the latter going to Penelope Koh Assistant Vice President IHH Investor Relations. Safe and Secure F rom patients and caregivers to visitors and employees countless people pass through the doors of Mount Elizabeth Novena Hospital each day. In addition to providing quality healthcare and thoughtful services the hospital also takes safety and security very seriously. Its efforts have been recognised with the Safety and Security Watch Group (SSWG) Outstanding Cluster Award which was conferred by Mr Desmond Lee Senior Minister of State for Home Affairs and National Development at an awards ceremony on 24 June 2016. This comes after the hospital passed a stringent security and fire safety audit that was conducted by the Singapore Police Force and Singapore Civil Defence Force. The two public agencies are leading SSWG a scheme designed to engage and equip the business community with robust measures to fight crime and terrorism. For Mount Elizabeth Novena the award is a prestigious and remarkable organisational achievement. Kudos to the Security and Fire Safety team for going the distance in ensuring a safe and secure environment for all 32 Mosaic Jul-sep 2016 .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... SNAPSH TS .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... Thank you ICLOs hospital is a lot more than just doctors and nurses providing treatment and care to patients. There is a group of unsung heroes who work silently in the background to prevent and curb the spread of infection. These are the Infection Control Liaison Officers (ICLOs) the resource personnel responsible for all infection control-related matters in their respective departments. On 22 April 2016 Parkway Pantai s Singapore A Operations paid tribute to its ICLOs by holding an Appreciation Day just for them. All ICLOs were invited to a special tea reception at Mount Elizabeth Novena Hospital. During the event 12 ICLOs--three each from Gleneagles Mount Elizabeth Mount Elizabeth Novena and Parkway East Hospital--were also awarded with a Certificate of Recognition for their exemplary commitment and dedication. Thank you for keeping our hospitals safe from infection ICLOs Mosaic Jul-sep 2016 33 ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... SNAPSH TS ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... A Bowlin Good Time T he annual Parkway Pantai Gala Bowl rolled around on 8 May 2016 inviting staff from across the Singapore business units to vie for the championship title. Thirty teams took on the challenge at Downtown East but Team Smart Bowler from Mount Elizabeth Hospital managed to defend their 2015 title Smart Bowler took home the challenge trophy for the second consecutive year with an impressive total score of 1 826. Congratulations to all the winners participants and supporters and thank you for making the event a fantastic one 34 Mosaic Jul-sep 2016 .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... SNAPSH TS .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... Patients First at Parkway East I n celebration of Mother s Day Parkway East Hospital s Customer Relations Senior Executive Josephine Ng went around the ward to greet new mothers and surprised them by offering a special photography service for their newborns. Excited mums dressed their bundle of joy in adorable props like headbands and fleece blankets for the photo shoot and were delighted to receive a framed photo card to remember the occasion. This initiative reflects the hospital s ongoing commitment to provide exemplary service to its patients and their families. Earlier on 9 and 10 April Parkway East also held an event to help more people understand how they can benefit from its Cashless Service. Eligible patients with private integrated shield plans can be admitted with no deposit and no payment required upon discharge. The Cashless Service event was held in conjunction with the hospital s popular Doctor For A Day programme where children between the age of five and 10 get to dress up and role-play as doctors in simulated hospital settings such as the operating theatre and emergency room. Mosaic Jul-sep 2016 35 ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... SNAPSH TS ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... P Back after 40 years The Takato brothers visit Pantai Hospital Kuala Lumpur where they were born 40 years ago. antai Hospital Kuala Lumpur warmly welcomed the Takato family who travelled from Japan to Malaysia in April 2016 and decided to visit the hospital after 40 years. Hiro Takato and his younger brother Daisuke came with their father Tsugumasa to see the old Block A Labour Room where the siblings were born. Although Dr Yeo Oon Hock who delivered them was no longer around they were delighted to meet Dr Smith and Dr Chin Yoon Hiap the paediatricians who took care of them when they were little. All three doctors are founder members of Pantai Hospital Kuala Lumpur. We had an amazing experience meeting the people here and touring the hospital. Seeing the new and big building meeting Dr Chin and hearing Dr Smith share about the books she has written on parenting and children s stories it made our trip very memorable said Hiro. The family was also impressed by the vast changes to the hospital. 36 Mosaic Jul-sep 2016 .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... SNAPSH TS .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... Welcome to Ristorante Temporaneo O n 10 May 2016 the foyer of level three Gleneagles Hospital was transformed into an exclusive dining area named Ristorante Temporaneo (or temporary restaurant) just for staff. Each hour-long session held thrice over lunch and once during dinner was packed with a full house of 40 staff eager to sample the delectable three-course meal served by the hospital s management and supervisory team. Close to 70 heads of departments and supervisors including Chief Executive Officer Dr Vincent Chia volunteered to serve as a way of thanking the staff for their hard work and contributions. They even trained with the hospital s butler team before the event to ensure that they deliver service levels befitting the Gleneagles name Ristorante Temporaneo was an event organised by the Gleneagles L.O.V.E. team and FNB team. Staff were all smiles thanks to the impeccable service of the management team Mosaic Jul-sep 2016 37 ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... SNAPSH TS ...................... . . . . . . . . . . . . . . . . . . . . ........................................................................................................................................................... Selamat Hari Raya Pantai Hospital Ampang celebrates Ramadan with the community. uring the fasting month of Ramadan Pantai Hospital Ampang joined the Pandan Indah community in breaking fast on three occasions. Over 1 000 bowls of bubur lambuk a savoury porridge that is traditionally enjoyed during Ramadan in Malaysia were prepared by the hospital s kitchen team and distributed to members of the public. The hospital team led by Acting Chief Operating Officer KC Tan also took the opportunity to spread the word about their free mammogram services which are subsidised by the National Population and Family Development Board and encouraged seniors to sign up for their complimentary Golden Years membership. Thanks to the generosity of Pantai Hospital Ampang s staff children attending the event also received door gifts and duit raya (a customary green envelope containing a token sum of money). D Pantai Hospital Ampang Enthusiastic participation by staff made the event a successful one. 38 Mosaic Jul-sep 2016 .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... SNAPSH TS .. ..................... . . . . . . . . . . . . . . . . . . . . .......................................................................................................................................................... Staff were delightful hosts to the children of Rumah Haruman Kasih. Pantai Hospital Manjung P antai Hospital Manjung chose to celebrate the 15th day of the holy month of Ramadan in the company of less privileged children. The hospital organised a community event for the children of Rumah Haruman Kasih on 20 June 2016 which Guest of Honour YDH Toh Seri Bijaya Lt Kol Dato Shaharudin bin HJ Nazari Orang Besar Jajahan Manjung lauded as a meaningful initiative. In his opening remarks he also encouraged Pantai Hospital Manjung to continue playing an active role in the community and expressed his hopes that more children would be inspired to join the healthcare profession when they grow up. After breaking fast together the children enjoyed a sumptuous dinner prepared by the hospital s kitchen team and received door gifts and duit raya (a customary green envelope containing a token sum of money) that were generously donated by the hospital staff. Sharing festive cheer with less privileged children. Mosaic Jul-sep 2016 39 Kn wledge PhOTO 123rf Fighting Obesity Eat to live not live to eat suggests Dr Chan Khan Wei Bariatric and Metabolic Surgeon at Gleneagles Kota Kinabalu. E 40 very living organism needs energy for growth repair and reproduction. But humans are the only ones that suffer from obesity. While we are intrinsically motivated to consume food we are also driven to eat by external forces -- whether by our environment and social behavioural requirements or simply because of abundance and indulgence. This creates an imbalance between energy intake and expenditure. Excess energy is stored as fat and eventually leads to weight gain and obesity. Over a long period of time this process will also reprogramme our brain to a new energyweight set point . Mosaic jul-sep 2016 As a Bariatric and Metabolic Surgeon Dr Chan helps patients struggling with obesity. Kn wledge what is an energy-weight set point The energy-weight set point in our brain controls both our urge to eat and metabolic drive for daily activity (basal and active metabolic rate). It is hard-wired to our guts and other parts of our body by hormonal and chemical signals. This set point is our body s internal protective force against any drastic weight change. for example if you try to starve yourself the set point will reduce metabolic rate to maintain your current weight. Conversely if you increase exercise to lose weight your body will signal your brain and gut to consume more food so as to keep your weight constant. Debunking Weight Loss Myths Vegetables are good but a vegetarian diet is usually full of complex sugars or carbohydrates like rice bread gluten and starch. Drinking lots of water will not fill you up. Instead look for solid food with low calorie-per-volume like vegetables and meat. Counting calories is not enough. Avoid food with high energy or calorie concentration like energy bars biscuits and junk food. Can bariatric surgery help Bariatric or metabolic surgery is a procedure that alters the mechanics of food intake by reducing stomach volume with or without a bypass of the small bowel. By doing so obese patients are able to attain and sustain weight loss in the long run. Medical advancements such as laparoscopic (or keyhole) surgery have also made these procedures very safe and effective. How does it work Bariatric surgery does more than restrict food intake and absorption. It also causes changes to gut-brain hormones chemical signals eating behaviour as well as the senses of taste and smell. Most importantly it reprogrammes our energyweight set point. After surgery the set point decreases. This means that patients are able to eat less while maintaining a relatively high metabolic rate thereby achieving a new energy-weight equilibrium. ProviDinG SPECialiSt BariatriC CarE In April 2016 Gleneagles Kota Kinabalu Hospital announced plans to launch a Centre for Bariatric and Metabolic Surgery. The hospital has already been offering screening counselling and surgery for overweight or obese patients with Type 2 Diabetes Mellitus since last year. The hospital has shared plans to put together a multi-disciplinary team comprising a bariatric and metabolic surgeon a family physician a dietitian a fitness coach a paediatrician for childhood obesity and subsequently a psychologist to provide one-stop access to the treatment and prevention of this increasingly prevalent lifestyle disease. Evidence has shown that only bariatric surgery can effectively sustain weight loss in the long run. Are there other benefits to bariatric surgery Obesity is associated with a variety of metabolic disorders including Type 2 Diabetes Mellitus. recent evidence has shown that bariatric surgery can cause a remission of this condition meaning that a diabetic patient will have a normalised blood sugar without medication. This has led experts worldwide to conclude that bariatric surgery is an option for patients with uncontrolled Type 2 Diabetes Mellitus. Mosaic jul-sep 2016 41 L festy Le Beat the Heat Keep your cool even as temperatures soar with these smart tips. 42 Mosaic jul-sep 2016 L festy Le Breathe right according to yoga practitioners practising the Sheetali Pranayama (or cooling breath technique) could bring body temperatures down. the breathing technique is pretty simple Step 1 Stick your tongue out and curl the sides upwards and towards the centre Breathe in through your mouth hold the breath and slowly exhale through your nose Step 2 repeat five to 10 times and you should start feeling the effect. Give it a try Source www.artofliving.org Black is Cool We were taught that white reflects sunlight while black absorbs it so common wisdom points to light-coloured clothes in summer. but that may not always be true. While white clothes are better at deflecting the sun s rays black clothes are better at radiating body heat. So dark-coloured clothes could keep you cooler in the shade. a modest breeze is also likely to take away the heat from loose darkcoloured clothes faster than they can absorb it. Source the telegraph Light the Way if you are still using incandescent light bulbs at home it is time to get them swopped in favour of LEd ones. incandescent bulbs produce light by using electricity to heat a metal filament until it turns white hot . this means that incandescent bulbs release about 90 per cent of their energy as heat. in comparison LEd bulbs emit much less heat because light is produced when an electrical current passes through the light-emitting diodes. Switching to LEd bulbs not only removes an unnecessary source of heat from the room it also saves energy. according to the uS department of Energy LEd bulbs typically use about 25 to 80 per cent less energy than incandescent bulbs and can last three to 25 times longer. now that s cool. Source EnErGY Star Mosaic jul-sep 2016 Photo Picjumbo and 123rf Photo 123rf and Picjumbo 43 L festy Le a Cool Night s sleep it is harder to fall asleep when you are feeling uncomfortably hot. invest in a good night s sleep by making a cold compress for your bed. fill a cotton sock with rice freeze it for two hours and slip it between your sheets when you are ready for bed. rice retains the cold for a longer period of time because it is dense and starchy so it should keep your bed cool and comfortable as you drift off to sleep. Source realsimple.com small and spicy When it is scorching hot outside you may lose your appetite but what you decide to put in your body could bring some relief from the heat. try eating small but frequent meals because the larger the meal the more metabolic heat your body produces while digesting the food. Steer clear of high protein foods too as these tend to increase metabolic heat. You might also want to opt for spicy food. chilli peppers contain capsaicin a chemical compound that helps us to perspire more readily without raising our body temperature. While perspiring may not sound like a pleasant idea you will feel cooler as sweat dries. Source daily mail & reader s digest 44 Mosaic jul-sep 2016 L festy Le Wash your haNds that s right--for a quick cooloff wash your hands more specifically run cold water over your wrists for a couple of seconds. the wrist contains a pulse point which means that blood vessels are close to the surface of the skin. When the skin comes in contact with cold water it cools the blood and lowers your body temperature. this also works on other pulse points on the body such as the neck insides of the elbow and inner thigh but none are quite as convenient as simply washing your hands Source cbc news Recognising Heat sickness for all the life and beauty that the sun brings it can also cause various forms of heat sickness if we are not careful. here s what you need to know about heat sickness Heat RasH evelopswhenthesweatductsareblockedandperspiration D is trapped under the skin reatbycoolingtheskin preventingfurtherperspirationand T applying calamine lotion or lanolin to relieve discomfort if necessary finfectionoccurs complicationscouldarise.Seekmedical I attention if there is increased pain swelling redness or warmth around the affected area pus draining from the lesions swollen lymph nodes in the armpit neck or groin or the onset of fever or chills Heat CRamps usclecontractionsinthegastronomiesorhamstringarea M (back of calves) that feel like a severe and painful muscle pull aybecausedbylackoffluids hightemperaturesorlackof M physical conditioning Allowwater coolairandresttorecover Heat exHaustion evereexhaustioncausedbyextremebodyheatand S dehydration ignsincludepaleness nausea fatigue dizziness lightS headedness vomiting fainting and cool clammy skin reatwithwaterorenergydrinkstoreplaceelectrolytesand T place cold compresses on various areas of the body Seekmedicalattentionifbodytemperatureremainselevated Heat stRoke Amedicalemergencythatrequiresimmediateattention eatstrokevictimsareunabletoperspireandrequire H emergency care to relieve their body of the excess heat ignsincludeflushedskin bodytemperaturesexceeding S 41 degrees celsius seizures headaches rapid pulse and unconsciousness Source health Promotion board Singapore & mindEf spin the Wind have you ever paid attention to which direction your ceiling fan is spinning Well you should because it could be warming instead of cooling the room in hot weather make sure your ceiling fan is turning counter-clockwise. in this direction the fan blades catch cool air and push it downwards creating a wind chill effect. in the reverse (clockwise) direction the fan is effectively channelling the warm air near the ceiling into the room. So the next time you re feeling warm look up at your ceiling fan Source EnErGY Star Make a Makeshift Air-conditioner instead of reaching for the air-conditioner remote control every time you feel warm try building your own cooler at home Step 1 Fill a 1.5-litre PET bottle with 70% water and 10% rock salt Step 2 Allow it to freeze Step 3 Place the bottle in a bowl (to catch the condensation) and position it in front of a fan as the ice melts cool air forms around the bottle and the fan directs this to you. When the effect wears off simply refreeze the bottle and repeat. Source lifehacker.com Mosaic jul-sep 2016 Photo 123rf Picjumbo and StockvauLt 45