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April 2015 Buffalo charges into Singapore Austerity drive bites Indonesia hotels Business is looking up for Shanghai Asia-Pacific s leading meetings incentives conventions and exhibitions resource Innovating the space New convention centres across Asia-Pacific show they are greener smarter and are made to cater to any event. TTGmice looks at how they are innovating the space JOIN OUR GLOBAL LOYALTY PROGRAM AT ACCORHOTELS.COM EDITORIAL Karen Yue Group Editor (karen.yue ttgasia.com) Xinyi Liang-Pholsena Assistant Editor TTG Asia (liang.xinyi ttgasia.com) Hannah Koh Assistant Editor TTG Asia Online (hannah.koh ttgasia.com) Paige Lee Pei Qi Assistant Editor Singapore (lee.peiqi ttgasia.com) Kathy Neo Copy Editor (kathy.neo ttgasia.com) S Puvaneswary Editor Malaysia Brunei (puvanes ttgasia.com) Mimi Hudoyo Editor Indonesia (idmfasia cbn.net.id) Greg Lowe Thailand (ttg thegreglowe.com) Oliver Slow Sid Dhartha Myanmar (oslow99 gmail.com siddhartha.ttgasia gmail.com) Prudence Lui Hong Kong Greater China (prului yahoo.com) Caroline Boey China & Special Projects (caroline.boey ttgasia.com) Marianne Carandang Rosa Ocampo The Philippines (marianne.carandang ttgasia.com rosa.ocampo gmail.com) Shekhar Niyogi Rohit Kaul India (shekhar.niyogi ttgasia.com rohitkaul23 gmail.com) Feizal Samath Sri Lanka Maldives (feizalsam gmail.com) Redmond Sia Goh Meng Yong Creative Designers Lina Tan Editorial Assistant SALES & MARKETING Michael Chow Group Publisher (michael.chow ttgasia.com) Jonathan Yap Senior Business Manager (jonathan.yap ttgasia.com) Mervin Lee Business Manager (mervin.lee ttgasia.com) Stephanie So Business Manager (Hong Kong stephanie.so ttgasia.com) Cheryl Tan Corporate Marketing Manager (cheryl.tan ttgasia.com) Stephanie Toh Marketing Executive (stephanie.toh ttgasia.com) Cheryl Lim Advertisement Administration manager (cheryl.lim ttgasia.com) Carol Cheng Asst Manager Administration & Marketing (Hong Kong carol.cheng ttgasia.com) PUBLISHING SERVICES Tony Yeo Division Manager Haze Loh Senior Creative Designer Lynn Lim Web Executive Carol Wong Senior Circulation Executive OFFICES Singapore TTG Asia Media Pte Ltd 1 Science Park Road 04-07 The Capricorn Singapore Science Park II Singapore 117528 Tel 65 6395 7575 fax 65 6536 0896 email contact ttgasia.com Hong Kong TTG Asia Media Pte Ltd Unit 2011 20 F Harbour Centre 25 Harbour Road Wanchai Hong Kong Tel 852 2237 7888 fax 852 2237 7227 TTG ASIA MEDIA PTE LTD Darren Ng Managing Director Raini Hamdi Senior Editor (raini.hamdi ttgasia.com) Smart but is it sexy A slew of new convention centres in the region have opened or are opening (see our cover story pages 14-20) flexing the latest design and gadgetry. The International Convention Centre (ICC) Sydney for example was in an attention-grabbing mode at the recently concluded AIME showcasing a new virtual look inside the venue with a video overlaying animation and real footage. Blending the virtual with the physical the stand also featured a model of the venue with detailed floor plans of each level which allowed people to draw traffic flows highlight rooms and discover the venue s integration for the first time. The new kids on the block are definitely smarter greener more flexible and more accessible (not only easier for people to get to but friendlier for the disabled to move around). I would be just happy if they all offer high-speed Wi-Fi without me having to log in and out if I m on a different floor. Or if the air-con can be adjusted instead of being centrally controlled. Or if the food is better. But these wishes seem the least they can do. Nowadays a planner can even request for more chairs without even leaving the meeting room match the ambience of the space to the company s corporate colours have a live feed of how lunch is being cooked to guests seated in the ballroom (see page 4) and more. New convention centres are also made to handle everything meaning they are no longer just for the meeting delegate but for special occasions weddings anniversaries parties by the general public which hotels have a stranglehold on. The issue is no matter how sleek and fancy a convention centre is it is still not seen as sexy . So one of the biggest innovations new convention centres can make is to jack up their appeal factor so that they are able to compete more effectively with hotels for a larger share of this segment. Other than that they ve thought of everything. Raini Hamdi Senior Editor TTGmice endorsed by the Asian Association of Convention and Visitors Bureaus is published by TTG Asia Media Pte Ltd and is mailed free-of-charge on written request to readers Asia-wide who meet a set of predetermined terms and conditions. Annual airmail subscription charges are US 70 (Asia) and US 90 (elsewhere). All rights reserved. No part of this publication may be reproduced in whole or in part without written permission of the publisher. MCI (P) 040 08 2014 KDN PPS1140 09 2012(022844) ISSN 0218-849X Printed by Times Printers Pte Ltd 16 Tuas Avenue 5 Singapore 639340 Find us on Facebook www.facebook.com TTGmice Follow us at TTGmice Get your weekly news update at www.ttgmice.com 14 26 22 COVER STORY 14 Innovating the space New convention centres across Asia-Pacific show they are greener smarter and are made to cater to any event. TTGmice looks at how new convention centres are innovating the space COUNTRY REPORTS 22 Good times for Shanghai Latest available ICCA data show meetings are growing in Shanghai and prospects are good in 2015 and beyond. Caroline Boey reports 26 Austerity drive bites Indonesia s new policy for fewer government meetings to be held at hotels is hurting the sector deeply. Mimi Hudoyo analyses the impact 30 Not solely Seoul Niche industries and booming infrastructure are giving South Korean destinations a chance to welcome MICE business discovers Hannah Koh 33 Support up for events Down Under Australian business event players expect better outcomes from event bids now that the national government has committed to stronger support for the sector writes Paige Lee Pei Qi www.ttgmice.com DEPARTMENTS 1 To our readers 4 7 Marketplace Talk of the trade 11 Client files 12 Case study 13 Appointments 36 Gallery Marketplace We love Southbridge boasts new views Been there done that with the views at Marina Bay Sands SkyPark Singapore The new place to go is Southbridge which offers arguably the sexiest 360-degree sights of the city spanning the historic Parliament House across the Singapore River to the iconic Marina Bay Sands and the Boat Quay skyline which is nostalgic and charming with the roofs of old low-rise houses in Singapore. Still a secret as it opened only about three months ago Southbridge is also literally hidden at the rooftop of a five-storey building on 80 Boat Quay. To access you need to go from the back of Boat Quay which heightens the anticipation for your group as they will not know where they are being taken to until they reach the rooftop and lo and behold find a chic bar-restaurant with a unique panoramic view of a historical area which has become the icon of Singapore today. The venue is ideal for planners with a group of 100 pax who are seeking a fun dining experience that can be trusted and offers value for money. The brainchild of established F&B entrepreneur Beppi de Vito Southbridge serves modern craft cocktails the world s greatest boutique champagnes and artisanal sakes. Innovative small plates menu focusing on oyster and seafood as well as other creative delights such as chilli crab croque and truffle and smoked pancetta bikini complement the specialised drinks menu perfectly. Opens daily from 17 00 to midnight. Tel (65) 6536-5818 email info southbridge.sg website www.southbridge.sg Innovative One Farrer Hotel & Spa Just when we think the greatest hotel innovation remains the toilet paper origami fold in comes One Farrer Hotel & Spa which has not one but a slew of imaginative ideas. First up is the audio and visual fibre-optic live feed which can beam how lunch is being made by a chef working in the hotel s cooking studio to the Grand Ballroom where guests can even ask the chef a question or two about the ingredients or method of cooking. Video streaming connections from Farrer Park Hospital s 18 operating rooms to the hotel s conference centre are also available. The 243-room five-star hotel is part of a mixed-use lifestyle complex Connexion which includes a medical centre. Another innovation is an electronic ordering system that allows guests to order any food or beverage from all the hotel s menus 24 7 and have it delivered to the room or as a takeaway so wave goodbye to exorbitant room service prices and charges and the often long wait before the room service order is fulfilled. The hotel s location in the Farrer Park district is central and convenient. A colourful bustling historical neighbourhood that includes Little India once inside the property peace serenity and greenery (14 gardens over 20 levels) take over. From any guestroom the view of the city s skyline and Farrer Park surroundings is unique and gives guests a real feeling they are in Singapore not just any metropolis. One Farrer Hotel & Spa also boasts a hotels within a hotel concept featuring the Urban Hotel Loft Apartments and Skyline Hotel & Sky Villas all with well-appointed and tastefully furnished rooms with the latest in-room technology. Oh did we also mention its 600 specially commissioned paintings and sculptures by Asian artists Pity these aren t for sale. Website www.onefarrer.com Raini Hamdi Do good while meeting in Phuket Planners holding their events at Outrigger Laguna Phuket Beach Resort can participate in CSR programmes which form part of the resort s ongoing collaboration with a local school. Delegates can show their support for the Ban Bang Rong primary school in the rural north-east of the island through activities such as planting vegetables in the school garden painting the toilets and canteen rearranging the library and donating educational games and materials to the school. They can also take part in other projects in the greater Phuket community. Tony Pedroni general manager of the resort said The primary school has many ongoing needs. In recent weeks we have made repairs to the drinking water filtration system and have installed a playground for the younger kids. Outside of the school however there are several opportunities to provide much needed islandwide community and environmental project support. Ultimately our aim is to work with clients so that they can give something back to our community in a meaningful way that has a lasting benefit. Meanwhile the 255-key resort has also recently unveiled new meeting facilities the Similan Ballroom as well as the Tongfah Tawan and Talay meeting rooms. TTGmice April 2015 5 HOT DEALS The offerings include luxury limousine services helicopter transfers to the resort reserved car parks golf gourmet tea break menus and choice of hotel accommodation among others. Arokia Das senior manager Luxury Tours Malaysia said The new offerings will further enhance the quality of meetings. Elite CSuites also makes it easier for us to promote Resorts World Genting to the high-end segment. PICC costs RM80 per adult. From mid-May PICC will also collaborate with an events management company on a 60-minute rainforest musical drama each night with the possibility of increasing it to two shows per day if response is good. Empire Hotel Hong Kong The hotel is offering a 50 per cent discount on meeting packages booked by June 30. To qualify a minimum booking of eight guestrooms is required. The half-day package is priced at HK 308 (US 39) per pax inclusive of one coffee break while the full-day option costs HK 528 per pax inclusive of two coffee breaks. Tel (852) 3692-2134 3692-2163 email meetings-wc empirehotelsandresorts.com Resorts World Genting Putrajaya International Convention Centre Putrajaya International Convention Centre (PICC) is showcasing Malaysia through a year-long programme of traditional dances food and handicraft featuring one or two states each month. This month it is featuring the traditional dances food and local cottage industry products of Malacca and Negri Sembilan. Kedah and Perlis are up next in May Terengganu in June Penang in July Kelantan in August Sabah in September Sarawak in October Pahang in November and a mixture of all states in December. A 45-minute showcase costs RM50 (US 14.40) per adult. There are two shows daily at 11.30 and 14.30. A deluxe package combining show and buffet lunch at Cafe Resorts World Genting Resorts World Genting MICE division has introduced an Elite C-Suites Deal exclusively for corporates. Stella Sum the resort s assistant vice president MICE said Elite C-Suites Deal was conceptualised after listening to meeting planners who told us they wanted more than just standard meeting packages of one lunch and two tea breaks. It has been well received because it is flexible and allows planners to pick any offerings that suit their needs and pay accordingly. We sold 42 Elite C-Suites the day it was launched (February 1). Empire Grand Room meeting venue Marketplace Perrier launches campaign at new venue Stacked Samui To bolster the idea of Perrier as a lifestyle drink in Thailand and an ideal base for cocktails and mocktails Perrier launched a campaign at Stacked itself a new venue with a fresh concept in Samui located at the oneyear-old Ozo Chaweng Samui. Some 85 hoteliers F&B professionals restaurant owners suppliers and media members attended the event and were treated to what else special mixology using the sparkling mineral water such as Mango Sparkler. Just the drink needed for the summer season it comprises a mix of 30ml of mango syrup 15ml of elder-flower syrup 10ml of lime juice a dash of Samui rum and ice then topped with Perrier to the desired intensity and decorated with diced mango and a slice of lemon. Traditionally Perrier is ritually served pure or with just a slice of lemon. But as the brand has since been associated with famous artists and world-class sporting events Perrier is now a more lively social drink trending towards mixology. Sparkling water is generally not well known in the Thai community and rather seen as a cheap drink which can be used with Thai spirits said Ingo Domaschke general manager of Ozo Chaweng Samui. As Perrier is associated with art the event at Stacked also featured art such as Andy Warhol Jean-Claude Forest Bernard Villemot and Daaniel Vignat. Limited edition Art by Perrier were given to guests. The event also showcased Stacked as venue for product launches for planners seeking something fresh and new along popular Chaweng Beach Road. Stacked offers Californian comfort food with a twist. Chef Matthew Rubin a California native surfs up hearty dishes such as the Wagyu Tomahawk an 800g Australian longbone Rib-Eye steak to satisfy the hardiest of carnivores and lighter dishes like the Greek Tower Salad stacked to perfection of course. The venue s chic and fun vibes make it a relaxing place to break the ice among delegates. Raised two metres above street level delegates on the outdoor wooden deck TTGmice April 2015 6 From right Ozo Chaweng s Ingo Domaschke TWGTea s Patchaya Soonthonchote Italthai s Anongporn Manopichetwatana Ozo Chaweng s Chewin Mitpirom and Nestl (Thai) s Worapong Kietdumrongwong at the Perrier launch at Stacked which can seat 110 diners are able to see the full action of Chaweng Beach Road without the discomfort of the crowd. The indoor area seats 75 pax. Stacked is open daily from 12.00 to 01.00 with a special late-night menu from 23.00 onwards. Tel (66) 77-915-222 Talk of the trade TTGmice April 2015 7 Rivals swop US rep of its business now. By Raini Hamdi With Asia s economies tipped to Destination Asia (DA) has picked World boom for the foreseeable future we are Marketing Group (WMG) to represent it very excited about this new marketing in North America after rival Pacific World co-operation in North America as most dropped its 32-year relationship with the international corporations will be sending group in December and appointed DA s incentives and organising meetNorth America representative ings on behalf of their overseas Ruby Serra on January 1. manufacturing and services diviWith the US incentives market sions in the Far East. being in its strongest position Most Fortune 600 corporasince the Lehman crisis accordtions in the US have a factory ing to SITE International DA regional HQ or service research aims to increase its pie of the centre somewhere in China for market through a shared legacy example. of market knowledge and cusReed shared legacy Asked about the two rivals tomer service in incentive travel trading places Reed said Several of and event management between the two our friends in the travel industry have companies. WMG is led by a veteran contacted me saying it looks like two Jane Schuldt its president. baseball or soccer or NBA teams trading James Reed CEO DA s group MD said players which is actually not. It was the company is now forecasting a 50 per compatibility Asia MICE expertise and cent increase in US and Canadian incenon-the-ground professionalism so we ll tives this year and 2016 compared with see which team comes out the winner at 25 per cent prior to this appointment. The the end of 2015 US Canada market comprises 20 per cent HelmsBriscoe enters Philippines By Marianne Carandang US meetings procurer firm HelmsBriscoe has entered the Philippines. Butch Cabalu manager for global accounts predicts significant business in the Philippines from religious events product launches and corporate accounts. One of its biggest bookings so far is a 10 000 pax religious event in 2016 where 2 000 of the participants will be from overseas he said. The company will not charge associations or groups contracting its services but earns through the standard industry placement fee of 10 per cent from partner hotels. Associations are promised they will not receive higher quotes from hotels if they partner HelmsBriscoe. They can also protect themselves from overbudgeting for events or falling short of room reservations because HelmsBriscoe will tap its network of associates globally to fill in excess bookings said Christopher Crame manager for global accounts. Worldhotels Annual Conference 2015 Worldhotels a global brand that brings together 500 of the world s most unique independent hotels celebrated the start of its 45th anniversary year with a bold new mission to generate significant growth in room nights in 2015 for its member hotels across the globe. Ambitious targets and roadmaps were announced at the group s annual conference entitled Dream Dare Do which was held for the third time in Worldhotels 45-year history in China at the legendary and newly renovated Garden Hotel Guangzhou from 22nd to 25th January. Dream Dare Do With high profile keynote and motivational speakers experienced professionals senior executives from Worldhotels Trust International TrustYou Duetto Derby Soft and many more the conference also included a series of insightful knowledge sessions designed to give more detailed knowledge about key markets and marketing developments. 2 New benefits A digitally encoded electronic luggage tag which can be used for tracking down missing baggage and providing information on travel destinations plus a one-year complimentary Travel Assurance programme activated upon registration of the luggage tag. Enhancements for Peakpoints Worldhotels loyalty programme 1 Check 5 Programme 3 Upcoming developments Important initiatives such as vital education about key markets quarterly webinar updates from sales experts face-to-face meetings with Worldhotels experts at the Annual Conference a Market Concierge and an individual Check 5 review as to help hotels increase sales intelligence. What to look out for Launch of a new website in the third quarter and new booking engine to be developed by the final quarter of 2015. The conference also gave its members a glimpse into some of the developing innovations with its partner Trust International. Advertorial WorldHotels.indd 1 14 3 15 3 36 am Talk of the trade Pacto picks Euromic to grow MICE business business to our countries. One partner By Mimi Hudoyo winning an event will be an opportunity Indonesian DMC Pacto has joined Eurofor others to grab the next time. mic as part of its drive to make MICE the The membership also allows Pacto central focus of business in the next three to be part of Euromic s participation at years. tradeshows and sales missions and the Joining the non-commercial association DMC is collaborating with the is an efficient way of building Euromic Chicago office to reach business opined Umberto Cadaout to the US market now that muro COO inbound of Pacto. the (international) image of In We have gone through differdonesia has improved he said. ent options to grow this segment Umberto expects Pacto s MICE including the possibility of apbusiness to grow 15 per cent per pointing overseas representatives year for the next three years. or joining different networks We experienced strong and in the end we believe joining Umberto best growth in incentive groups and Euromic is the best opportunity. opportunity high-end incentives last year Euromic has 38 DMC members he said pointing to events which occuworldwide and a comprehensive database pied the whole of St Regis Bali and Kupu that is accessible by members. Kupu Barong Resort and Tree Spa as Umberto remarked The good thing examples. We have the capacity to grow about this association is that there is our market (our products and services only one DMC member per country and further) he said. each of us is only interested in bringing Talking numbers The percentage of respondents in a Decision to Attend Study who said they combine meeting with a vacation 50 Informa plans Cityscape encore By S Puvaneswary Pleased with the outcome of the first Cityscape Malaysia organisers Informa Exhibitions is planning to stage the real estate show again next February at the same venue Kuala Lumpur Convention Centre. Group director Deep Marwaha based in Dubai said the show the first international real estate event in Malaysia generated about RM15.5 million (US 4.35 million) in property sales. According to Marwaha of the 35 exhibitors which took up about 2 000m2 of space this year about 60 per cent were local real estate developers. He described the number of exhibitors as small when compared to Cityscape Global held in Dubai annually since 2002 and which attracted more than 200 exhibitors last year. However he is confident that Cityscape Malaysia will grow over time. He said The exhibition provides a unique opportunity for investors and real estate professionals to meet and network with local regional and international real estate developers who are showcasing their world-class projects. But this is much more than an exhibition. The three-day event boasts a wide range of networking events dedicated to industry professionals including the Malaysia Real Estate Summit the Islamic Property Finance Forum and an investor roundtable session by invitation only. The show also tested the capabilities of local stand contractors to meet the needs of exhibitors in coming up with elaborate high quality stands. Marwaha said The venue stand contractors and ourselves as the organiser worked together which resulted in smooth operations. 2015 Calendar April 14-16 IT&CM China Shanghai The percentage who said they get out and about in the destination with Gen Y leading the pack at 85%. 75% will consider returning for leisure The Decision to Attend Study Phase One is a collaboration among The International Association of Exhibitions and Events Professional Convention Management Association and The Experience Institute. It polled online 7 171 respondents from current and future attendees 75 April 14-16 CTW China Shanghai May 4-7 Arabian Travel Market Dubai May 19-21 IMEX Frankfurt TTGmice April 2015 9 Buffalo aims to be more creative in Singapore By Raini Hamdi Buffalo Tours which has opened an office in Singapore aims to compete with other DMCs which have established themselves in the small destination for far longer by being more innovative said CEO and founder Tran Trong Kien. We compete by bringing the spirit of the company and our beliefs and values to the market. We don t mind investing and we re looking at six to eight new authentic experiences in Singapore which are unique to Buffalo. It could be for example a seaplane experience an overnight cruise a cycling programme across the island each will be an engaging experience he said. We also have local experts the right people on the ground who have the ability to connect with clients and who can create a total experience. Our GM in Singapore Carol Tan (formerly with Pacific World) for example is extremely experienced. Combined with our technology and distribution we will do well. The Singapore office is a JV between Kien s Thien Minh Group which also owns Victoria Hotels & Resorts seaplanes and cruises and Flight Centre Travel Group. It is designed to operate and expand the existing Buffalo Tours businesses in Thailand Laos Cambodia and Myanmar which are expected to be formally transferred into the venture late in 1H2015. These businesses are aligned to the larger Buffalo Tours business in Vietnam which is not part of the new venture but will remain Flight s DMC partner in the country. The partnership will also progressively launch new Buffalo Tours businesses in Indonesia Malaysia Singapore Hong Kong China and Japan which will become Flight s DMC partner in all of the chosen markets. Like Buffalo Tours Singapore the new businesses will provide tours excursions transfers and other at destination services to not just Flight s businesses but third-party wholesalers. When asked why the joint venture did not simply buy an existing regional DMC Kien said it was easier to create a new one and train the people on the culture and spirit of Buffalo compared with buying company X where we have to scrap their values then retrain . Advertorial ONE MINUTE New Destination & Luxury Players Showcased For The First Time At IT&CM China 2015 Berlin Tourismus & Kongress GmbH Business Events Australia Chic Outlet Shopping Grenada Pan Pacific Hotel Group UnionPay are among the new exhibitors at this year s IT&CM China. Their participation is a result of untiring efforts from IT&CM China organisers on several fronts including strong educational sessions and industry partnerships as well as deliverables of more than 600 international and domestic buyers expected at the 2015 show. with IT&CM Events EXCITING DEBUTS Hear From Our New Exhibitors Coming in as exhibitor allows us to take advantage of IT&CM China s business appointment facilities and one-on-one business meetings. Business Events Tourism Australia LC Tan Regional Business Director Greater China We have witnessed the growth of IT&CM China becoming the largest and most professional MICE trade show in China. Its extraordinary professionalism magnitude and quality buyers are key factors that led to our first participation. United Damei Grenada s Representative Leo Qin Marketing Supervisor The Chinese market is important for Berlin. Our goal is to develop and expand our network in China and to promote Berlin s diverse offers. With its good networking options IT&CM China 2015 will be a great opportunity to intensify our cooperation with Chinese partners. Berlin Tourismus & Kongress GmbH Heike Mahmoud CMP Director Conventions We re smarter says new China group China s MICE industry is seeing the next wave Generation 3.0 where players ditch labour-intensive ways for modern tools. At the launch of China Smart MICE Group recently CEO David Chen explained that the first generation of MICE in China came about before 2002 when professional MICE companies did not exist and MICE travel was regarded as high-end travel. Between 2002 and 2014 the second generation came resulting in embryonic forms of MICE travel product though the lack of service and product differentiation resulted in price wars. Now despite the absence of an effective regulatory mechanism Generation 3.0 sees a departure from labour-intensive and price-driven profit models and the use of high-tech tools cloud computing mobile technology and big data analytics to understand consumers needs and provide cost-effective legally compliant and holistic solutions. Supported by Phoenix Travel Group and Legend Capital China Smart will target businesses in Beijing Shanghai Guangzhou Chengdu and neighbouring cities for its services which include MICE products PR events business customisation auxiliary systems development and business network receptions. IT&CM China 2015 will be held at the Shanghai Convention & Exhibition Center of International Sourcing from 14 to 16 April 2015 in co-location with CTW China The Leading Corporate Travel Management Conference For China. To participate visit www.itcmchina.com Client files SINGAPORE AIA Singapore whisked off 1 200 qualifying agents to Istanbul Turkey last year ignoring the challenge such a large group would pose in its earnestness to give top performers a reward to remember. The four-day three-night incentive trip brought the winners to Kumkapi a quarter in the Fatih district of Istanbul located along the northern shore of Marmara Sea. Jenny Lim head of agency promotions AIA Singapore said We want the qualifiers to know that they are being recognised for their efforts and that after a year of hard work they are able to enjoy the fruits of their labour through these conventions. Michelle Seet director of MICE Matters who helped AIA Singapore execute the event said it was initially a challenge to secure a unique venue that could hold 1 200 pax during the peak period of September. But originality set in. Seet said they made arrangements with 19 seafood restaurants and blocked off the main streets in Kumkapi for an exclusive lunch setting. During lunch performances were staged including the popular Asuk Masuk show and folk dances with local drummers and musicians. Roving servers dished out local snacks such as Turkish delights sherbet and playfully plated Turkish ice cream. TTGmice April 2015 11 AIA gets street-smart with achievers Applauding this one-of-akind setting AIA s Lim said This exclusive street party event was special and memorable for all our agents a first for Kumkapi and also a first for us. Everyone was fully immersed in the exclusivity of the venue and the local entertainment. They definitely felt (like winners) with the privilege of having a street to themselves. Paige Lee Pei Qi Doing business in style BEIJING Guests of China World Summit Wing Beijing located at the upper floor of China World Tower the tallest building in the city can do business in style. They can avail themselves of helicopter transportation from the helipad on top of the tower which opened on January 6. The first trail flight flew three VIP guests to Chaoyang Park Bird s Nest and Water Cube and back to China World Tower. The hotel will partner China World Trade Center and Reignwood Star to launch exclusive services to hotel guests such as helicopter transportation from Beijing International Airport The Great Wall and in future a specially designed route for the Zhangjiakou Winter Olympics to the hotel. It is the first in Beijing to have the helicopter service for commercial use. Rates were being finalised at press time. VIP guest Wanying Jiang (company name withheld) trials the helicopter service Simply eye opening HONG KONG Members of the Association of Corporate Travel Executives including representatives from China International Capital Corporation (CICC) Ralph Polo Lauren Hopewell Holdings and Tristar Worldwide experienced Dialogue in the Dark recently a popular CSR activity in the city. The 22 participants were divided into three groups each accompanied by a visually impaired escort to a workshop in darkness. By losing their visual sense for 75 mins they could only feel the world by smelling touching and hearing. They experienced everyday activities such as crossing a road and listening to a concert in darkness. A 30-minute dialogue followed to understand the daily challenges faced by the visually impaired. This CSR event is an eye-opening event for all of us...The very first immediate feeling after finishing the 75 mins is (gratitude) that I am now back to a colourful life said a humbled John Zee managing director operations CICC. Case study TTGmice April 2015 12 Orchestrating Taipei Fight Night Grand Hyatt Taipei fights its way to ensure a successful first Taipei Fight Night that sees its Grand Ballroom transformed into a fiery ring writes Paige Lee Pei Qi oteliers never want fights among guests on property. But last October an exasperated Kai Speth general manager Grand Hyatt Taipei said It was a night I will never forget. I had to deal with seven fights... Seven However this was a fight unlike any other. It was the inaugural Taipei Fight Night a charity boxing event which saw 14 boxers engaged in seven fights taking place through the night in a professional boxing ring staged in Grand Hyatt Taipei. Hotels constantly strive to put on events that attract enthusiastic guests generate unforgettable memories and put their hotels at the centre of the conversation said Speth. I have managed hotels where we have staged beauty pageants live art auctions and cooking competitions. But I have never been involved in an event like Taipei Fight Night. The pillarless Grand Ballroom which spans across 1 000m2 proved to be an ideal venue because it has the capacity to accommodate the key elements of the Taipei Fight Night most importantly being the boxing ring dining tables to accommodate 500 spectators and ample space to ensure everyone was able to view the fight in comfort. Speth said The biggest challenge for the banquet and events team was the turnaround time. Prior to the boxing H Event Grand Hyatt Taipei Date October 24 2014 No. of participants 500 Objective To transform the hotel ballroom into a boxing arena to stage the inaugural Taipei Fight Night successfully Challenges This was the first time the hotel was hosting such an event and it faced limited turnaround time due to a previous event held in the ballroom Solutions The flexibility of the Grand Ballroom coupled with a dedicated team that worked round the clock allowed for a quick turnaround event there was a really big wedding in the Grand Ballroom. The guests did not clear out of the function room until almost 12 00am. For the boxing event we really needed to start setting up at 12 00am but we had to clean up after the wedding and weren t able to get going on the boxing set-up until 06 00. They were desperately behind schedule by six hours Speth said. He said There was not much time as the team had to set up the boxing ring the contestant flag posters the lighting AV live broadcast table decoration reception table tec. Many of our full-time staff stayed behind to work on this effort. We (even) contacted our vendors to come support and help out with the event. And the scramble continued. Speth said The AV production team hired earlier by the organiser backed out two days prior to the event. The event vendor had to come to us for last-minute support. Our AV and events team immediately searched for a new production house vendor and was able to find a new AV production vendor that was willing to take on this last-minute challenge he said. The night was not all fun and games of course. The event saw the hotel raising NTD 100 000 (US 3 200) for the Chinese Children Home and Shelter Association an organisation that helps orphans and underprivileged kids. Speth said they were aware that there would be no bloodshed during this event only sweat involved. Nevertheless we still needed to be cautious not only with the fighters but with the guests who might have found the fight disturbing if it got too feisty. So we ensured that our inhouse nurse was on standby all the way in case of any injury he said. If there are going to be fights in my hotel (again) I want them all to look like these he added. Appointments TTGmice April 2015 13 Pietro Delpechitra Cyrille Moll Torsten van Dullemen Michael Sengol Australia Pietro Delpechitra is now director of client services at Darwin Convention Centre joining with a wealth of experience in event management hospitality and F&B operations. He was most recently Auckland Live venue services and operations manager and previously Novotel & Ibis Rotorua F&B manager. Rob Nelson is Brisbane Convention Bureau s new general manager for conventions and business events. He joins from an extensive career in major events sport and general management consultancy. van Dullemen who has been working with Mandarin Oriental Hotel Group since 2004. He was most recently general manager of the Mandarin Oriental Manila which closed in 2014. Richard Simmons has been appointed as general manager at Hyatt Regency Hong Kong Tsim Sha Tsui contributing over 20 years of experience in hospitality management. He was most recently general manager of Hyatt Regency Hotel and Casino Manila. ations Sheikha Al Mugheiry as international business development manager and Thomas Joseph as business development manager for exhibitions. Singapore Tina Sim is now general manager of Parkroyal on Pickering. She has 30 years of operations and hotel management experience and was most recently general manager special projects at Shangri-La International Hotel Management. She replaces Gino Tan who has been promoted to general manager of Pan Pacific Singapore. Charles Jack Indonesia Bintan Lagoon Resort has appointed Michael Sengol and Gerald A Hendrick as interim managing director and vice president of business development and operations respectively. Sengol was most recently CEO of Meritus Hotels & Resorts while Hendrick joins from The St Regis Singapore. China Raffles Beijing has appointed Cyrille Moll as executive chef of all on-site dining operations. He brings with him more than 18 years of global experience having worked for Ashanti Dome and Shikumen Bistro in Shanghai before moving on to become executive chef of Loft 98 s outlets. Nicholas Tse has been appointed general manager of JW Marriott Hotel Shenzhen Bao an. He joins with hospitality experience spanning 22 years working for Marriott across Asia. He was most recently general manager at JW Marriott Dongdaemun Square Seoul. Thailand Ng Wai Meng is now executive chef of Impact Exhibition and Convention Center. He has over 30 years of culinary experience having worked for many five-star hotels prestige clubs spas and airline catering departments. Martin Raich has been named complex general manager for three Starwood Hotels & Resorts properties The Westin Grande Sukhumvit Bangkok Sheraton Hua Hin Resort & Spa and Sheraton Hua Hin Pranburi Villas. He has been with Starwood for 20 years at variousproperties in the UK Netherlands China Germany and Fiji. Martin Raich Japan Charles Jack has taken on the role of The Westin Tokyo s general manager having recently relocated from Bangkok where he had served as general manager of Royal Orchid Sheraton Hotel and Towers and The Westin Grande Sukhumvit Bangkok. Oman Oman Convention & Exhibition Centre has announced a number of appointments some of which include Chanaka Fonseka as F&B director Troy Reynolds as head of event oper- John Watson Hong Kong The Landmark Mandarin Oriental Hong Kong now has a new general manager Torsten Vietnam Former Diethelm Travel Group CEO John Watson is back in the industry as CEO of Trails of Indochina replacing Matt Masson who is relocating to Singapore. Watson is based in the agency s head office in Ho John Watson Chi Minh City. Cover story Innovating the space New convention centres across Asia-Pacific show they are greener smarter and are made to cater to any event. TTGmice looks at how new convention centres are innovating the space Reporting by Paige Lee Pei Qi Natasha Dragun Mimi Hudoyo S Puvaneswary Rosa Ocampo and Caroline Boey The new darling of Sydney International Convention Centre Sydney The International Convention Centre Sydney (ICC Sydney) which will open in December 2016 will be Australia s premier business events precinct boasting many firsts. A A 1.1 billion (US 867 million) world-class development it is the centrepiece of the New South Wales government s A 3 billion transformation of Darling Harbour. Hailing it as the latest model of business events venues ICC Sydney CEO Geoff Donaghy said Attending business events in Sydney will never be the same again. ICC Sydney s ultramodern integrated and highly flexible design is backed by high-end technology infrastructure and a world-class waterfront city centre setting. One of the highlights of ICC is its flexibility allowing three fully separated self-sufficient concurrent events across a TTGmice April 2015 15 Left ICC Sydney above Oman Convention & Exhibition Centre tiered 2 500-seat theatre tiered 1 000-seat theatre and flat-floor 800-seat theatre. Donaghy said The ability to separate and quarantine events means we can run three self-sufficient conventions each with their own pre-function area kitchen for bespoke catering and meeting rooms for breakouts or preparation areas. The flexibility theme continues to the open-air realm with a 5 000m2 event deck and integration with Tumbalong Park which is being reconfigured to hold events of up to 27 000 people. ICC Sydney will also boast high-bandwidth technology venue-wide wireless connectivity GPS way finding and interactive HD digital signage facilities. Donaghy said Starting the development from the ground up has also allowed for the implementation of the latest technology infrastructure that will form the backbone of our digital communications and event aids well into the future. ICC Sydney will welcome Australia s largest ballroom which will host 2 000 pax for banquets and 3 500 pax for cocktails. Located on the top floor this ballroom will have spectacular water and city views. The exhibition halls in ICC Sydney which link seamlessly with the rest of the venue boast another first they stretch over two floors to provide an impressive total of 32 600m2 of space making it Australia s largest exhibition space. Another key highlight in ICC Sydney is a red carpet theatre which has a seating capacity of 8 000 suitable for major convention plenary sessions and international entertainment acts and is scalable for plenaries of 6 000 5 000 and 3 500 pax. Donaghy said This theatre features an innovative fan-shaped layout purposefully created to bring audiences closer to performers and hosts and provide unobstructed views of the stage. Paige Lee Pei Qi A premier tiered red carpet theatre with a capacity of 8 000 seats will be suitable for major convention plenary sessions and international entertainment acts A glimpse into the future Oman Convention & Exhibition Centre When completed and fully open in 2017 the Oman Convention & Exhibition Centre in Muscat will offer besides 22 000m2 in pillarless exhibition space an all-rounded convention experience. It is one of two major convention centres that AEG Ogden will open in the next two years the other being ICC Sydney. Geoff Donaghy AEG Ogden s group director convention and exhibition centres said expectations for both centres are high. There are great advantages to being involved in these projects from the conceptual stage he said. Plus we can consolidate all our knowledge for past Key points ICC Sydney will open in December 2016 It will hold Australia s largest ballroom which can host 2 000 pax for banquets and 3 500 for cocktails Its convention facilities can host three separated self-sufficient concurrent events and an 8 000-seat plenary It has a total exhibition space of 35 000m2 New convention centres projects and other major developments that we ve worked on. Donaghy pointed out the many similarities between the two projects Both represent the future of convention centres both are fully integrated in that they have a hotel and retail space as well. Oman is unique because we are building a whole new destination within the country. The Oman Convention & Exhibition Centre will include three- to five-star hotels and a serviced residence featuring 1 000 hotel rooms and a conveniently located shopping centre. Donaghy believes that it will stand out in the Gulf region for the fact that it is aiming to achieve the US Green Building Council Leadership in Energy and Excellence in Design Certification like ICC Sydney. The centre will also have state-ofthe-art technology throughout including Wi-Fi access. The advent of Wi-Fi has really been the biggest change in technology in the industry recently said Donaghy. As management company AEG Ogden provides all the major services in-house including F&B outlets. Food is incredibly important at convention centres in this part of the world said Donaghy. We were able to fly an F&B manager in from Darwin to Oman to oversee all developments which means we can offer the highest levels of control over quality. In terms of design AEG Ogden wanted to design something memorable . We want the centre to be a showcase for Oman and be a unique facility. But at the same time it needs to clearly be part of the local environment and culture added Donaghy. Surrounded by parkland and overlooking a wadi the centre is only a 10 minutes drive from the new Muscat International Airport. Natasha Dragun Jakarta was designed to be flexible functional and facilitate free-flowing traffic to accommodate all types of MICE events. The centre owned by Indonesia International Expo and Deutsche Messe is scheduled to open in June but has started to host events such as the Michael Bubl concert on January 29 which saw over 9 000 fans turn up. The convention hall is divisible into four while the exhibition hall can be further split into 10 halls of 4 860m2 each enabling organisers to create various sizes of events without interfering with one another. Mark Schloesser president director of Deutsche Messe Venue Operations said For the Michael Bubl Concert specifically we co-operated with local partners to have sufficient parking space for over 4 000 cars. Advance planning around the concept of a quick entry and quick exit meant that there were no traffic jams before and after the concert. It only took 65 minutes until the 4 000 cars and more than 9 000 music-dazed visitors had left the ICE (which was quite fast by Jakarta standards) shared Schloesser. Other features that make hall access easy include pre-function lobbies that can be reached through four dropoff zones throughout the front of the venue and VVIP drop-off and parking zones. Designed by Cox Australia ICE has green features built into it for more sustainable events including a well-shaded glazed fa ade aerated concrete block Key points Opening in two stages the centre s convention component will be launched in early-2016 with the exhibition space to be operational by early-2017 In the first phase it will debut 22 000m2 of column-free exhibition space divisible into five separate halls of 4 800m2 each The second phase will include a 3 200 pax tiered lyric-style auditorium 450-seat theatre and two luxurious ballrooms to cater for up to 2 300 people theatre-style In 2017 a further 13 meeting rooms and a VIP Pavilion will become operational AEG Ogden expects 200 000 people will visit the centre in its first year Easy breezy access Indonesia Convention and Exhibition The largest convention and exhibition centre in the country Indonesia Convention and Exhibition (ICE) in Indonesia Convention and Exhibition TTGmice April 2015 17 Setia City Convention Centre with insulated walls and LED lightbulb energy-saving systems among others. The roof of each hall also has an elevated top section surrounded by glass. This brings in natural lighting saving energy in the halls during set-up and dismantling. The venue also comes with a fully equipped in-house catering service with a 2 000m2 kitchen area two large exhibition snack bars with 216 seats each a 152-pax bistro located on the mezzanine level and a total of five pantries one for every two halls. As such we are able to (provide) catering services to host any number of events from cocktail parties meetings lunches tea-and-coffee services to largescale wedding receptions Schloesser said. Each of the 10 exhibition halls has rigging points every nine metres with a hanging load of maximum two tons adjacent to smaller rigging points positioned every 4.5m and able to hold a load of 100kg. Floor load capacity is two tons m2 and halls are equipped with utility trenches to enable secure and quick access to electricity compressed air and water supply the first of its kind in Indonesia. Each hall also has Internet access telecommunication services roofs up to 26m at the highest point and individual air-conditioning systems to allow temperature adjustments. In addition to the halls ICE has three VIP lounges and multiple praying rooms to accommodate to the needs of visitors. The centre s existing 3 000-lot parking space will be doubled with the construction of another parking building and additional outdoor parking zones in future. Mimi Hudoyo Green and growing Setia City Convention Centre Setia City Convention Centre in Shah Alam Selangor is the first convention facility in Malaysia to be certified by the Green Building Index an achievement that has earned it more business from environment-conscious companies. Francis Teo head of Setia City Convention Centre said that the centre s green features have helped it secure business from international and regional companies that place emphasis on having meetings in a venue with sustainable practices. (Choosing a venue) is no longer just (about) price location size and menus. Realising this many new convention centres in the world incorporate sustainability practices into their designs said Teo. Setia City Convention Centre works actively to reduce waste generated at meetings. The facility has installed an energy management system to track electricity and water consumption and to minimise leakages and wastage while auto light sensors control lighting in public areas. The size of writing pads and the length of pencils were also reduced after it was found that meeting delegates tend to waste stationery provided. Half of the centre s landscaping needs are met through rain harvesting. Glass walls were incorporated into the facility s design as much as possible to allow natural light in and for guests to look out to panoramic views of the township as well as the convention centre s 14 000m2 of manicured lawns. Key points ICE has a total building area of 220 000m2 standing on 22ha of land for a total capacity of 10 000 pax Total investment into ICE is US 318 million The convention hall has an area of 4 000m2 divisible into four rooms there are a further 29 breakout rooms Total indoor exhibition space across 10 halls is 50 000m2 while outdoor spaces cover 55 000m2 Every hall has a 625m2 pre-function lobby with two ticket booths and four meeting rooms CHOOSING A VENUE IS NO LONGER JUST (ABOUT) PRICE LOCATION SIZE AND MENUS. REALISING THIS MANY NEW CONVENTION CENTRES IN THE WORLD INCORPORATE SUSTAINABILITY PRACTICES INTO THEIR DESIGN. Francis Teo Head Setia City Convention Centre New convention centres Teo added Every room in the convention centre has air-conditioning that can be individually controlled according to the needs of the guests. Air-conditioning in public areas is kept between 22-24 C. The centre is also designed to be inclusive wheelchair-friendly connections from the car park to the ground floor a covered walkway between the centre to Setia City Mall and reserved parking bays for the disabled are some ways it caters to those with challenges getting around. Right from the initial design stage we looked at the needs of the wheelchairbound and made sure the building design met their needs. With older buildings the needs of the disabled are often an afterthought with ramps disabled-friendly toilets and other special adjustments constructed later Teo elaborated. Besides that Setia City Convention Centre has also dedicated 20 of its 3 700 parking bays to electric cars with free use of charging points. We are prepared to meet the needs of the future when we will see more electric cars on the road said Teo. The centre has high-speed broadband for video streaming. The ballroom is furnished with LED chandeliers which change colours according to the theme of the event. According to Teo a favourite among organisers is to choose lighting ambience to match the company s corporate colours. The ballroom also has built-in projectors on all four walls to provide guests good views of the projections wherever they are seated. S Puvaneswary Key points Setia City Convention Centre opened in February 2013 The convention centre has secured at least seven events for 2015 the biggest to-date was Megahome Fair from March 27-28 with an expected turnout of 22 000 people The centre s grand ballroom is 2 250m2 and can accommodate 3 000 pax theatre-style. It can also be used for exhibitions with room for up to 148 booths measuring 3m by 3m and an extra 20 booths in the foyer There are eight function rooms in the convention centre. Six measure 96m2 while the remaining two are at 276m2 and 300m2 Palace Setia City is the sole F&B outlet at the convention centre. The halal Chinese restaurant can seat 200 pax at one time THE VENUE ITSELF IS THE SIZE OF A CONVENTION CENTRE BUT IN A FIVE-STAR LUXURY HOTEL ENVIRONMENT. Bruce Winton General manager Marriott Hotel Manila Philippines First-class in a second-tier city ska Co Ex As regional economies take off throughout Indonesia second-tier cities are stepping up for a piece of the MICE pie and catching up with major destinations such as Jakarta and Bali. One such city is Pekanbaru the capital of Riau province where there is an abundance of fuel and palm oil and consequently oil companies. Emmanuel Guillard Swiss-Belhotel International senior vice president operations and development for Indonesia Malaysia and Vietnam said There is actually a big demand for meeting and exhibition space in relation to these businesses and Pekanbaru has been losing the business to Kuala Lumpur Singapore and Jakarta. It is this need that ska Co Ex developed by Citra Citi Pacific and Grand Citra Prima and managed by Swiss-Belhotel International aims to fill. Said Guillard The convention centre was built to accommodate the needs of the destination (from) today up to five years ahead. We do not try to compete head-on with mature destinations like Jakarta or Bali. Instead ska Co Ex aims to attract medium-sized conferences and exhibitions from Asia and western Indonesia. The convention centre s ballroom is double the size of the largest exist- TTGmice April 2015 19 Marriott Grand Ballroom ing venue in Pekanbaru and can house congresses events such as weddings and in-room concerts and medium-sized exhibitions. With a ceiling of 12m for a grand feeling the ballroom is flexible and comes with breakout rooms for smaller meetings. There are six elevators two of which are dedicated for VIPs and provide optimum privacy. A giant portable screen soundproof room partitions and other audiovisual equipment are also available. While considered basic standards for convention centres in major destinations these are above expectation for venues in secondary cities. Broadband Internet connection is also available throughout the centre. For F&B ska Co Ex can serve international Indonesian and Chinese cuisines with a dedicated chef for each. Said Guillard We are expecting MICE from neighbouring countries and authentic Chinese food will be a unique selling point in our venue. Mimi Hudoyo Hotel luxury meets convention functionality Marriott Grand Ballroom Key points MGB will hold its grand opening on May 18 2015 Also within the premises are two wedding chapels bridal suites with private gardens photo venues and private entrances for a grand entrance All MICE spaces at MGB are complemented by ergonomic furniture for client comfort MGB will be connected by a footbridge with a moving walkway to Marriott Hotel Manila and the upcoming 228-suite West Wing The venue promotes sustainability by using LED lights throughout recycling and reducing the use of plastic MICE venues are evolving from being generic and predictable into something original and inspired. Or world-class as Bruce Winton general manager Marriott Hotel Manila likes to call the soon-to-open Marriott Grand Ballroom (MGB). When I say world-class it is a perfect blend of space luxury technology service and location...that is what every MICE client needs he explained of MGB which is owned by Travellers International. With 8 000m2 of dedicated meeting space for over 5 000 pax MGB can pass for a convention centre but shuns being called such. Winton explained The venue itself is the size of a convention Key points centre but in a five-star luxury hotel Opened in November 2014 ska Co Ex features environment. Including an existing 1 974m2 MICE a 2 119m2 ballroom that can be divided into four space at Marriott Manila Hotel MGB will Also on site are five breakout rooms able to offer close to 10 000m2 of indoor and accommodate anywhere from 60 to 210 pax outdoor space making it Marriott Internatheatre-style tional s biggest meeting and convention venue outside the US. The convention centre is part of a mixed-use The venue comes with a 3 000m2 development that also comprises the city s largcolumn-free grand ballroom that has a est retail centre Mall ska Pekanbaru three hotels 12m ceiling compared to the average and a water park. The entire development will be eight-metre. This means no more trusses completed in 2017 or cables on the floor. Multiple catwalks hidden on the ceiling Located in Pekanbaru s business district offers a professional platform for light ska Co Ex is close to a golf driving range and a sound and technical sets. Six multi-funchospital tion VIP Skyboxes also offer a different view of the entire ballroom. The airport is 10 minutes away Using the Sky Fold technology partition the grand ballroom can be subdivided completely and partitions can be retracted into a ceiling cavity with a simple turnkey operation. Besides MGB the West Wing currently under construction will be launched towards the end of 2016 with 228 suites bigger and more luxurious than the existing 342 rooms at Marriott Hotel Manila to add a high-class touch to MGB s meeting experience. At the same time MGB is turning to technology to make MICE more social and mobile. The Meeting Services App will allow planners to manage an event without leaving the meeting room with real-time requests for coffee refills room temperature changes or more chairs a click away. Marriott s Pinterest-inspired MeetingsImagined.com also shares expert tips the latest meeting trends and hundreds of images to spark creativity. Custom- New convention centres ers can also use the site to design tailored experiences view signature experiences featured and share images on social media sites. Winton said Marriott is known for its quality service and MGB has a team of culinary experts. We have an award-winning team that does catering here and we already have audiovisual equipment and dramatic lighting in place. We have everything he added. MGB is located across Terminal 3 of the Ninoy Aquino International Airport within the Resorts World Manila complex where Travellers International is also planning to build Sheraton and Hilton hotels over the next few years. Rosa Ocampo The South Building houses four large double-decker halls each with a ground load capacity 3.5 tons m2 and ceilings 11m high while the second floor has five large halls and two smaller ones each with a ground load capacity of 1.5 tons m2 and 16m high. Other features include ample on-site parking two waiting areas for large freight carriers three transfer parking areas and separate traffic channels for cars pedestrians and trucks. Another strength of the NECC lies in its range of facilities that cater to any group size. Meeting planners have more than 60 meeting rooms to choose from ranging from small meeting rooms between 100-200m2 to medium-sized rooms from 300-500m2. There is a large 1 000m2 banquet hall and a grand 10 000m2 multi-function hall with moveable partitions called West Hall which can accommodate up to 3 000 people. The 100 000m2 North Square event space outside the gate of the North Hall is suitable for open-air concerts outdoor sports events etc. Another open-air stage is Central Square encircled by Commercial Plaza which can take more than 2 000 people for large commercial launch parties square performances and brand promotion events. Shops and dining outlets can also be found at the Commercial Plaza. The two eight-metre high Exhibition Boulevards that connect Commercial Plaza with other venues are also ideal for cultural exhibitions fashion shows and interactive parades supported by excellent light and sound systems. As for the three Class-A office towers each carries the three-star green building certification the best green building label in China and comes with two 500m2 rooftop gardens. Another unique feature of NECC is the one-stop service centre of government TTGmice April 2015 20 agencies on-site located at the office towers. NECC was jointly built by the Ministry of Commerce of China and the Shanghai Municipal Government and is operated by Shanghai Exhibition which is also an investor. The North Hall was first put to use in September 2014 and the rest of the complex is scheduled to open officially in June 2015. According to James Zheng vice director Shanghai International Conference Management Organization which acts as the CVB for the Shanghai Municipal Tourism Administration NECC is primarily attracting exhibitions followed by events fashion shows product launches concerts sports events and theme parties. Caroline Boey Heavy-duty event spaces National Exhibition and Convention Center Billed as the world s largest single building with 1.5 million m2 of space the National Exhibition and Convention Center Shanghai (NECC) sets itself apart from the competition for its ability to cater to exhibitions featuring heavy industrial products. The shamrock-shaped complex comprises four buildings and a central commercial centre and also three office buildings and a five-star hotel all linked via an eight-metre high pedestrian walkway. NECC s four large and one small exhibition halls in the North Building have been built for heavy-duty use with ground load capacity of five tons m2. One of the large halls has a double-decker structure and the other four halls offer a singlefloor and column-free space 32m high. Key points Also known as China Expo Complex NECC has been hailed the world s largest single building with 1.5 million m2 of building space NECC event spaces comprise 400 000m2 of indoor and 100 000m2 of outdoor exhibition space 200 000 m2 of usable exhibition auxiliary facilities and another 300 000 m2 of supporting facilities Indoor exhibition space includes 13 large halls of 28 800m2 each and three small 10 000m2 halls. All are directly accessible by freight carriers There are over 60 meeting rooms of varying sizes for groups ranging from under 100 people to 3 000 Facilities at NECC are linked by an eight-metre high elevated pedestrian walkway National Exhibition and Convention Center Shanghai Frankfurt 19 21 May 2015 How much do you know about IMEX As the countdown to IMEX 2015 begins take our quick quiz and find out... 1. How many people from the international meetings industry attended last year s IMEX A) Just under 5 000 B) Just under 10 000 C) Just under 15 000 4. Which benefits do Hosted Buyers receive at IMEX A) Free travel and accommodation B) An exclusive lounge with free wifi C) A friendly concierge service 2. Which of the following subjects will be included in IMEX 2015 s 10-track education programme A) Marketing B) Technology C) Wellbeing 5. Which destination held a screaming contest on their stand last year A) Mexico B) Norway C) Japan IMEX. A small friendly company hosting a big friendly event. Come and join us 19 21 May 2015 in fabulous Frankfurt. Register now for IMEX 2015 imex-frankfurt.com register imex-frankfurt.com Call 44 (0)1273 227311 Email info imexexhibitions.com imex_group The worldwide exhibition for incentive travel meetings and events. 3. How big is the company behind the show A) Under 60 people B) 60 120 people C) 120 people Answers 1. C 2. A B&C 3. A 4. A B&C 5. B (They re not as shy as we thought obviously.) Destination China and 23 domestic. There are air links to 114 international and regional cities and 125 in China. Patrick Chen deputy director SMTA international tourism promotion department said It s not only international association meetings that come to Shanghai. The biggest and strongest segment is corporate meetings and Shanghai will become even more vibrant because of the China (Shanghai) Pilot Free-Trade Zone and more investments coming into the city. According to SICMO some 80 international conferences are taking place in Shanghai this year including the 9th IATA World Cargo Symposium and a large number of medical events. Further down the road the 2020 Global Endometriosis Conference has picked Shanghai. Meanwhile a large number of exhibitions spanning a wide spectrum of industries food ingredients die casting textiles pharmaceuticals and medical equipment are booked at NECC. More than 30 events are taking place this year according to SICMO. The city s hoteliers agree NECC will have a huge impact on the city. Rene Teuscher general manager Grand Millennium Shanghai HongQiao said All hotels in the Hongqiao area will benefit from the 23 exhibitions already announced at NECC including Auto Shanghai 2015 and medical equipment fair CMEF 2015. As we are one of the nearest hotels to NECC some of the organisers have already signed contracts with us and some exhibiting companies have also signed contracts with us directly (for accommodation) during the auto show period. Daniel Aylmer general manager Le Royal M ridien Shanghai and area managing director East China Starwood Hotels and Resorts added Shanghai is already an international MICE destination. With the opening of NECC the city will get more worldwide attention and become a more sophisticated MICE destination. NECC will help to promote Shanghai and China s economic restructuring expedite the transformation of economic growth patterns and contribute to the stable and healthy development of China s economy and society. NECC said to be the world s largest single building and a leading The National Exhibition & Convention Center is among Shanghai s new plus factors Good times for Shanghai Latest available ICCA data show meetings are growing in Shanghai and prospects are good in 2015 and beyond. Caroline Boey reports S hanghai s performance improved 12.5 per cent in 2013 over the previous year latest available ICCA International Association Meetings Market Rankings for Cities and Countries shows. Ranked second in China after Beijing Shanghai hosted 72 meetings in 2013 compared with 64 the previous year. In contrast Beijing s performance fell 105 events in 2013 compared to 109 in 2012. The injection of new infrastructure this year and in 2016 is adding to Shanghai s growing appeal as a world MICE destination and according to James Zheng vice director Shanghai International Conference Management Organization (SICMO) the outlook for 2015 is bright and positive with 2016 forecast to be even better. SICMO is Shanghai s tourism and convention promotion centre under the Shanghai Municipal Tourism Administration (SMTA) and Zheng said the city has been receiving more RFPs than ever before since the beginning of 2013. The mega National Exhibition & Convention Center (NECC) in Hongqiao soft opened in September 2014 and scheduled to officially open in June is creating a lot of buzz in the city. The targeted year-end or early-2016 opening of the Disneyland Resort in Pudong is the other plus factor. Zheng added The complete opening of NECC will have a huge impact on Shanghai s MICE industry. There will be an even bigger impact when the Shanghai Disneyland Resort opens. Enhanced air accessibility also helped. In 2013 Shanghai was served by 93 airlines comprising 70 international and regional carriers TTGmice April 2015 23 global exhibition complex is set to be a major driver for Shanghai s growth into an international trade centre. Babita Kanwar director of sales and marketing Shanghai Marriott Hotel City Centre said Whenever a city makes infrastructure improvements there is an inevitable ripple effect to complementary businesses. In our case we re looking forward to more large-scale conventions being attracted to the city which will of course in turn have a positive effect on our MICE business. Meeting planners that were choosing a domestic MICE destination will definitely give Shanghai greater consideration because of the facility and having NECC on the table may be the factor that tips the scale in Shanghai s favour for many international meeting planners selecting Asia or China as a destination. SICMO s Zheng said as a result of Shanghai hosting the 52nd ICCA Annual Congress in November 2013 many foreign international conference organisers and meetings service suppliers are now looking at Shanghai for their future events. The fact that these conferences and meetings are to be held in Shanghai shows the positive effect of the Shanghai ICCA Annual Congress in promoting and publicising Shanghai expanding Shanghai s appeal in the international conference market and attracting more international conferences to Shanghai Zheng noted. Shanghai is already an international MICE destination. With the opening of NECC the city will get more worldwide attention and become a more sophisticated MICE destination. Daniel Aylmer General manager Le Royal M ridien Shanghai and area managing director East China Starwood Hotels and Resorts Ideas Six-day cultural encounter in Shanghai for incentive groups In the morning visit a tea plantation where the most famous Chinese green tea longjin (dragon well) originates. Lunch is at Lou Wai Lou Restaurant noted for its authentic Hangzhou cuisine dishes. Thereafter cruise on West Lake. Return to Shanghai and enjoy a themed dinner at a villa-house restaurant. Day5 Humble Administrator s Garden a UNESCO World Heritage Site Arrival and welcome reception at Wharf 1846 s Sigma Film Club. Day1 Day2 Visit Shanghai Museum to learn about the long history and rich collection of Chinese paintings bronzeware porcelain and furniture. Enjoy a Shanghai dim sum lunch at Lvbolang Restaurant then spend the afternoon visiting Yu Garden and Shanghai Old Street. In the evening enjoy the best acrobatic show at Shanghai Circus World. In the morning visit Humble Administrator s Garden a UNESCO World Heritage Site followed by Suzhou Museum designed by Pritzker Prize winner worldfamous Chinese-American architect I M Pei. After lunch at Song He Lou a time-honoured restaurant in Suzhou visit a silk mill to learn the process of silk spinning. Dinner is back in Shanghai at Table No.1 Restaurant located in a boutique hotel the Waterhouse at South Bund at the Cool Docks. Go on a one-day excursion to Hangzhou famous for its picturesque West Lake. Morning tai-chi at Zhongshan Park Jing an Park or People s Park followed by a bicycle tour of the former French concession from Fuxing Park (former French Park) to Middle Fuxing Road Hengshan Road West Jianguo Road and Tianzifang. Lunch at Xiao San Tang a fusion restaurant and in the afternoon discover and experience Tianzifang with its special architecture of old Shanghai. The area is now filled with bars caf s studios galleries boutiques and local designer craftshops. Attend a farewell dinner at the European Hall of the Shanghai International Convention Center and enjoy a breathtaking view of the Bund at night. Day3 Day4 Rest and prepare for an evening departure by Maglev train to Pudong International Airport and head home. Itinerary by Shanghai Municipal Tourism Administration Day6 Destination China Pudong International Airport Terminal 2 TTGmice April 2015 24 Shanghai sets PCO standards Thirteen companies have become the first to attain Shanghai s Conference Organizers in Compliance with Management & Service Standards of the Meetings Industry. They were approved by the Shanghai Municipal Tourism Administration in January and have obtained the Shanghai Conference Service Standard Organization certificate issued by the MICE Service Standards Technical Committee of the Shanghai Tourism Standards Technical Committee. The 13 companies are MCI Group (Shanghai) Healife PCO Shanghai Fumed Convention & Exhibition Management Shanghai China Travel International East Star Event Management China CYTS MICE (Shanghai) Service Grand China MICE (Shanghai) Shanghai United Event Oppland Corporation Duxes Business Consulting Shanghai Topstar International Exhibition & Event Services Skyway International Business Travel Service and Shanghai Business International Travel. Need to know New airport bus route The routing of the No. 5 shuttle bus that runs between Shanghai Railway Station and Pudong International Airport has changed. The service will no longer stop at Yanggao Road Yan an Road Chengdu Road and Fangdian Road Metro stations. It will go instead to Yan an Road E Zhejiang Road and Longyang Road Metro stations. Hotel openings in 2016 A number of new five-star luxury hotels will be added to Shanghai s room inventory next year. They include the 120-room Bvlgari Hotel 600-room W Hotel-The Bund 270-room Le M ridien Shanghai Jiading and 380-room InterContinental Shimao Shanghai Wonderland. Meanwhile the 338-room Sheraton Shanghai Jiading Hotel and two Disney-themed hotels the 800-room Toy Story Hotel and 420-room Shanghai Disneyland Hotel are opening this year. Bvlgari Hotel Hyatt expands in Shanghai In the pipeline are five new properties under two new Hyatt brands. They are Hyatt Place Shanghai New Hongqiao Hyatt Place Shanghai Hongqiao CBD Hyatt House Shanghai Hongqiao CBD Hyatt House Shanghai New Hongqiao and Hyatt House Shanghai Jiading. Meanwhile hotels in the pipeline close to the Shanghai Disney Resort include an InterContinental two Howard Johnsons a Pullman and a Hualuxe. In addition an InterContinental is being planned in the Hongqiao Transportation Hub area. Terminal building becomes shopping mall The Shanghai Airport City Terminal Building on Nanjing Road W built in 2002 to facilitate check-in for flights at either Hongqiao or Pudong international airports has been renovated and turned into a shopping mall. A Shanghai Airport Authority official said travellers will still be able to buy air tickets and check flight information at the location. Destination Indonesia Grand Mosque in Medan Austerity drive bites Indonesia s new policy for fewer government meetings to be held at hotels is hurting the sector deeply. Mimi Hudoyo analyses the impact he domestic corporate and meeting market is the mainstay of majority of hotels in Indonesia except those in Bali and Jakarta so it is little wonder that the country s hotel industry was in shock last November over the Ministry of State Apparatus and Bureaucratic Reform s circular restricting government officials from organising meetings outside their office premises. The budget for official travel was also cut significantly as part of the new Joko Widodo administration s attempt to ration the state budget. Since regional autonomy started in Indonesia over a decade ago regional businesses had grown prompting investors to inject funds into hotel development with meeting facilities. Many of these facilities had been the venues for government and state-owned companies meetings and training programmes. T Government meetings formed 40 to 50 per cent of the MICE market of the Indonesia Hotels and Restaurants Association (IHRA) members according to the association. Following the imposition of the new policy hotels in Bandung Jogjakarta and Lombok reported massive cancellations last November and December typically the busiest government meeting months. Some hotels in Bali and Jakarta also reported cancellations. Erny Kusmastuti general manager of Eastparc Hotel Jogjakarta said A recent Jogjakarta tourism stakeholders meeting revealed that last November and December the city lost 70 billion rupiah (US 5.6 million) worth of (government) meetings. She added the policy is also affecting state-owned financial institutions and telecommunication companies which organise many conferences seminars and training programmes. Even state-owned Gadjah Mada University is acting cautious holding back bookings for this year she revealed. Hera Adiwikarta vice president sales and marketing Aerowisata Hotels & Resorts said Our resort hotels in Bali and Lombok are not affected but the city hotels in Bandung and Jakarta are as the government segment is quite significant for them. Similarly Vivi Herlambang director of sales marketing and business development Sahid International Hotel Management & Consultant said Government meetings comprised about 30 per cent of our group business so the impact is quite significant. The group has hotels in Jakarta Manado and Solo among others. Yanti Sukamdani chairman IHRA warned Some of our members have started reducing their staff strength and if we do not do some- TTGmice April 2015 27 thing soon I m afraid the hotels will collapse. We all know hotels have been mushrooming everywhere in the last few years and many are relying on MICE. IHRA is lobbying the government to review the policy and come up with the criteria for meetings to be restricted to government premises. We agree that the government should reduce the number of meetings but this should not be applied across the board she said. Eastparc s Erny said (Hoteliers) are still fighting for the policy to be revoked but (meanwhile) we have staff and family to feed so we have to change our strategy. The hotel is now turning to the corporate and leisure markets from Singapore and Malaysia which in the last couple of years have sent a growing number of travellers due to improved accessibility from both countries. We are now trying to attract corporate meetings from both countries she shared. Sahid s Vivi said the company is also wooing corporates and TMCs while at the same time improving the facilities and services of its hotels. We realise that apart from pricing companies also take into consideration product and service quality. We are in the midst of upgrading some of our properties. Additionally the company is developing its e-commerce platform to reach out to broader market segments overseas she revealed adding We will participate in international trade- shows such as PATA Travel Mart and ITB Asia something which the company has not done for many years. She hopes this will reintroduce Sahid brands to the international market before specifically tapping MICE from overseas. Aerowisata s Hera said the group is in the middle of upgrading and rebranding its properties and it too has chosen to expand to other geographic markets and segments including corporate travel meetings and leisure. Some players in the Indonesian MICE industry view the new policy as a wake-up call for players to diversify and create new markets. Christina Rudatin advisor at the MICE Centre an Indonesian MICE research and development body said I hope that not only the hotels but the whole industry will go out of their comfort zone and promote not only their properties and businesses but the destination as well. The industry has been relying on the huge domestic market and very few go out to bid for international events. She has also gathered information from the Indonesian police which issues permits for events that shows the presence of a huge number of corporate events in Indonesia. Events requiring police permits are usually large with at least a few hundred participants. There is still opportunity for hotels to grab this market but they probably need to upgrade their facilities and services to win it she said. The new policy has also afforded Jakarta Convention and Exhibition Bureau the chance to bring in more overseas corporate meetings according to its executive director Indra Sukirno. Rizki Handayani director of MICE and special interest tourism promotion Ministry of Tourism said We are encouraging destinations to develop an international network and introduce themselves overseas. We already have 16 (destinations) to focus on but not all of them are ready to host international events yet. Places like Medan and Surabaya should start marketing themselves internationally as accessibility and MICE facilities are already available one way is for them to participate in overseas MICE tradeshows with us. Bandung and Jogjakarta however should go regional. A recent Jogjakarta tourism stakeholders meeting revealed that last November and December the city lost 70 billion rupiah (US 5.6 million) worth of (government) meetings. Erny Kusmastuti General manager of Eastparc Hotel Jogjakarta Ideas One-day treasure hunt at the old city Participants gather at Bank Mandiri Museum one of the many heritage cum museum buildings in Kota Tua (old city) Jakarta. They get a briefing on the game and are divided into four groups. They then get their first clue card telling them to find specific items in the museum take photographs of them and show these photographs to the Dutch Master. The Dutch Master gives out the second clue card which indicates that the next item to find is located in another museum. The groups need to do an Internet search to know that the next location is the morning Puppet Museum which is a fiveminute walk away. At the Puppet Museum another clue card is given. Groups need to take the bike to go to the next stop Toko Merah the former house of Batavia governor general Gustaaf Willem Baron van Inhoff built in 1730. On the way they must photograph the surroundings and upload them on social media. Lunch is served. After lunch and bringing a small box of tea from Toko Merah groups mount the bike again to the Fine Art & Ceramic Museum about 10 afternoon minutes ride away. They need to find the Dutch Master s quarter there to hand over the tea box and get the final task which requires them to have their members photograph taken in front of the Jakarta History Museum. evening The game ends with refreshment at Caf Batavia the d cor and atmosphere of which are reminiscent of the Dutch colonial period. Itinerary by Museum Ceria a museum community of the University of Indonesia Destination Indonesia Need to TTGmice April 2015 28 Party in a bus know A new luxury party bus the Royale VIP Bus has been launched in Jakarta for private charter offering a new way for groups to enjoy Jakarta s nightlife amid the city s traffic. The custom-made bus seats up to 20 people. It is fitted with a surround sound system disco lights and a karaoke system. There is also a bar fridge and a toilet. The service includes a chauffeur an assistant and a butler with supplies including the bus fuel ice cubes plastic cups and mineral water. Prices start from three million rupiah (US 238) per bus. Additional charges apply if including travel to Jakarta s neighbouring areas. Have a history lesson at the cultural park Taman Nusa in Gianyar Bali is a 15ha cultural park housing museums and a village showcasing over 60 traditional houses from around Indonesia some of which are hundreds of years old. Visitors will be taken through the history of Indonesia from as far back as pre-historic times. They will also obtain comprehensive information on the culture and customs of various ethnic groups in Indonesia in an interactive way. The restaurant cafeteria theatre and lush gardens can be used for events. House of Minangkabau D for delicious Jakarta saw the entry of a new restaurant Letter D Cuisine and Bar in January. Located in the Gandaria area south Jakarta it serves authentic Indonesian European and Asian cuisines. Owned by Indonesia s celebrity chef and recent judge of the Master Chef Indonesia competition Degan Saptoadji Letter D s menu has been meticulously crafted to reflect the owner s varied experience working in various hotels and restaurants in Indonesia and overseas. Find the recreated ayam bakar (grilled chicken) of his childhood the bold flavours of European favourite osso buco and the charm of Thailand s communal som tum salad. The two-storey restaurant seats 150 pax comfortably and features an outdoor seating area for 30 guests. It is divided into four sections private group gatherings may occupy one whole floor (combining the two sections on each floor) or take up a smaller section for 25-40 people. New upper-upscale hotels for Jakarta Jakarta welcomes 2015 with at least two new luxury properties. Fairmont Jakarta opened its doors in January with 380 rooms and suites in the Senayan area close to the Indonesia Stock Exchange and Jakarta Convention Center. It is directly linked to Plaza Senayan shopping mall and office towers. The hotel has five F&B outlets and 3 500m2 meeting and function space including a 1 200m2 ballroom and eight meeting rooms. Sister property Raffles Jakarta opened in February with 173 rooms and suites. The hotel features three restaurants and three bars while its meeting facilities include a ballroom with a capacity for up to 3 500 people three breakout rooms and one boardroom. Fairmont Jakarta Say hello to Kitty Ancol Dream Land Jakarta has recently added a new attraction the Hello Kitty Time Travel the first Hello Kitty attraction in Indonesia. Covering an area of 1 150 m2 with a total capacity of 1 000 visitors per hour the Hello Kitty Adventure offers 14 interactive games such as Mechanical Toggle Wheel Bubble Up and Hole View. The Magic Apple time capsule takes visitors around the world including Jakarta and Bali in Indonesia Japan the US the UK Egypt the North Pole and Greece. Earlier last year the Jakarta theme park added Ice Age Arctic Adventure in co-operation with the Ice Age filmmaker 20th Century Fox. Sid s Arctic Tour an eight-minute dark ride takes visitors through the jungle mountain and the melting iceberg depicted in the four films. ATF 2015 Official Late Night Function With gorgeous aerial performances and fire generous bar and non-stop performances twirlers sending millions of sparks through that had everyone wowed. the night sky every moment was a highlight. Co-Sponsors ATF 2015 delegates had a wonderful evening by Kempinski s expansive poolside as they were treated to live music a Discover Holidays (Asia) s Rodney Yew with the party s co-hosts TTG Travel Trade Publishing s Michael Chow and Kempinski Nay Pyi Taw s Franck Droin. Sweet Memory Group s Myo Thwin Myanmar Restaurant Association s Khin Aung Htun Ministry of Hotels and Tourism Myanmar s Aung Zaw Win and All Asia Exclusive s Phyoe Wai Yar Zar. Selfies are mandatory to commemorate moments like this proof that our delegates were truly excited to party with their industry friends. Thumbs-up and all smiles as our delegates found themselves enjoying the canapes drinks performances and most importantly the company of their fun-loving peers in the cool outdoors. Spinning beats that got everyone One of the wow moments where millions on their feet the party s DJ certainly of flying fire sparks lit up the night sky. knew how to bring the party to the next level. Destination South Korea Not solely Seoul host of research institutions hightech companies and universities that have found a home there. The major focus of the Daejeon Convention Center (DCC) opened in 2008 is thus on conferences. Angeline Park manager convention marketing team Convention & Visitors Bureau Daejeon Daejeon International Marketing Enterprise which runs the convention centre said over 600 conferences and exhibitions are held at the venue a year including domestic events. Some events scheduled for 2015 include Pacific and Asian Society of Minimally Invasive Spinal Surgery and International Comic Artist Conference. We are building an entertainment and F&B complex to be opened in 2018 2019 revealed Park. The complex will replace the existing DIME Exhibition Hall adjacent to DCC. More conferences could also come from neighbouring Sejong a new town that was constructed to be South Korea s other administrative capital. From Daejeon the mega government complex in the new town is only 20 minutes away said Park. On the other hand Gunsan in North Jeolla was a big port city 50-60 years ago and now has the largest industrial complexes in South Korea with car production and sustainable energy being two key industries. The Gunsan Saemangeum Convention Center (GSCO) was launched in July 2014 and has since hosted tradeshows and fairs related mostly to heavy machinery and cars. It is the latest addition to the exhibition hall large enough for 160 booths that opened in 2004 and an annex building that began operations in 2007. Renovations of the annex building will start in August to add nine rooms for up to 250 pax each. Rental rates for exhibition hall and meeting rooms are 30 and 50 per cent lower than other cities respectively said Trudy Baek MICE business team assistant manager GSCO. Asked what prompted the decision to build the facility Baek said Gunsan has a good logistics system and industrial tradeshows would be the next food for the local economy. All regional governments (in South Korea) are very interested in MICE. prakobkit 123RF.com Expo Bridge in lesser-known Daejeon which is being promoted by the Korea MICE Bureau Niche industries and booming infrastructure are giving South Korean destinations a chance to welcome MICE business discovers Hannah Koh oung vibrant and heartbreakingly sleek South Korea s industries much like its popstars are going from strength to strength. The country has been quick to leverage this along with a boom in infrastructure to promote MICE beyond the regular destinations. South Korea hosted 635 international conventions and meetings in 2013 according to UIA. ICCA also found the country to have welcomed 260 meetings in 2013 the 12th largest number in a single country that year. Pointing out these data Minhong Min executive director of the Korea MICE Bureau said By any report we are jumping. He said the number one factor setting South Korea apart from other meeting destinations is the Korean pop culture wave sweeping across Asia Europe and the Middle East. He continued Second we have many newly developed infrastructure. Ten years ago we only had four convention centres. Now we have 14. Regional cities compete Y with each other to host international events resulting in a higher level of service. We spent US 20 million in the MICE industry last year. All our industries are seeing upward growth especially the medical sectors and medical association congresses. There s been a big increase in incentives from China and Asia. Our policy is to focus (on promoting destinations) outside Seoul so we provide incentives for other destinations. Seoul is an Asian hub but to extend stays in (South) Korea we are promoting other destinations like Jeju and Busan both also popular for MICE. The bureau also thrusted lesserknown destinations Daejeon Gunsan and Incheon s Songdo City in the spotlight during a recent media fam trip. All three destinations are beneficiaries of a determination to add more space facilities and hotels for MICE each with its own niche industry. Daejeon for one besides being a major transport hub for its location in the heart of South Korea is a kind of brain bank for the country with the TTGmice April 2015 31 The city also saw the181-room Best Western Gunsan open last year. Meanwhile a bright spark on Incheon s horizon is smart city Songdo home to some 450 MNCs and the G-Tower where the UN has housed a good number of its offices. Maureen Kim director of Incheon Convention Visitors Bureau said Songdo is good for international businesses and organisations as it is close to both Japan and China and we have set up a team to host such events. Our plan is to attract organisations to set up (HQ) in the city and then have them extend invitations to counterparts to hold meetings here. Since 2008 we have targetted getting more UN meetings. By end2013 we had hosted the Green Climate Fund organisation HQ meeting the Association of World Election Bodies and World Bank events. Kim said having dealt with such large-scale events is an advantage when attracting association business and the presence of UN organisations and meetings in Incheon is a key differentiation point. Songdo s main large-scale venue is Songdo Convensia Convention Center opened in 2008. Plans are underway to double the space at the centre within the next three years. Some events confirmed in 2015 are the UN Development Cooperation Forum and World Education Forum. Songdo was also one of the venues that hosted the 2014 Asian Games that took place in Incheon. Sheraton Incheon Hotel and Oakwood Premier Incheon were fully booked out during the event. Min opined Meetings on their own are not attractive anymore and we need to offer something new and different. For instance during the 95th Lions International Convention in Busan in 2012 (South) Korea provided health checkups and over 300 delegates signed up even though they had to pay for it. We combined Industry A and Industry B to provide a different service. Corporate meetings tend to be small with less than 100 pax. With the development of South Korean industries there will be a bigger need for corporate meetings. Sheraton Incheon Hotel general manager Richard Suter suggested South Korea could develop the kaizen idea from Japan (for more MICE business) where there are tours to see how companies work. But obviously that depends on how open the local companies are. Checking in Premium business hotel 312 rooms 33 Expo-ro 123beon-gil Yuseong-gu Daejeon South Korea Tel (82) 2-759-7592 www.lottehotel.com city daejeon en Lotte City Hotel Daejeon pened in March 2014 Lotte City Hotel Daejeon is one of two hotels in the immediate vicinity of Daejeon Convention Center. Daejeon is the fifth largest city in South Korea and a major hub for R&D and education events in the North-east Asian region. The country s second administrative capital after Seoul Sejong City is located 40 minutes away. Meeting facilities The hotel boasts two main function areas the 436.4m2 Crystal Ballroom and 138.8m2 Ruby Room. The ballroom features 5.5m high ceilings and space for 250 in classroom style while the Ruby Room takes up to 80 in theatre style. A conference room on the first floor provides space for board meetings. F&B Dining is a straightforward affair at the buffet restaurant on the 18th floor with clear views of the surrounding area through floor-to-ceiling windows that flood the room with natural light in the morning. The restaurant is furnished with simple clean lines and the breakfast spread was simple and satisfying. Rooms The entry-level category here is the 27.7m2 Superior Room which was roomy for one person. Pastel browns dominated the palette of the room anchored by an ebony-coloured desk. Clean functional and fuss free the business traveller is right at home here. For families there is the Deluxe Family Twin room. Despite also being 27.7m2 the room accommodates up to three persons. The Suite Rooms on the top floors on O the building command stellar views of Gapcheon and Expo Bridge and range from 41.9 to 57.1m2. They come with separate living and sleeping areas and provide Molton Brown amenities. Other facilitiesThe health-conscious can keep up with their physical regimens at the fitness centre on the second floor. Right beside that is the coin laundry room. But for all that has been said about business travellers preferring a no-frills or fuss-free stay some service is still needed especially if the hotel is a good business hotel. So it s a bit of a dampener to be told you need to use the second floor vending machines for more water when you ve finished your two free bottles of water and are in your pyjamas at 22 00 pm. FACT FILE Maximum pax for meetings 400 in the Crystal Ballroom theatre-style Maximum pax for banquets 240 in the Crystal Ballroom banquetstyle VERDICT Lotte City Hotel Daejeon hits the three C s cleanliness comfort and convenience but for a five-star business hotel a bit Hannah Koh more service wouldn t go amiss. Destination South Korea Ideas 2D1N history tour in Incheon TTGmice April 2015 32 Day 1 Begin at Donghwa Village and its brightly painted streets depicting popular fairy tales. Photo opportunities abound here. Then head to Chinatown for the array of food sold along the street. Try the most famous Chinese-Korean dish jjajangmyeon after which the history of the black noodles can be learned at Jjajangmyeon Museum. Next unwind at South Korea s first Western-style park Jayu Park watched over by a statue of US general Douglas MacArthur before dropping by Incheon Open Port Museum a former Japanese bank building for a deeper understanding of the city s history. Next is Incheon Art Platform comprising 13 buildings from the 1930-40s now used as art and design studios archive centres and education and performance halls. End the day at Sinpo market which dates back to the late 19thcentury. Sample its most famous dakgangjeong a Korean dish of crispy fried chicken coated in a sweet and spicy sauce. Start off at Wolmido Amusement Park offering various rides and an indoor children s playground. Next head to Wolmi Culture Centre for a taste of traditional Korean life and then to Wolmi Park once a military base and site of the Incheon Day 2 Landing Operation during the Korean War. Wolmi Observatory provides scenic views of the area while Korea Emigration History Museum offers insights into the eponymous subject. Then move on to Yeonan Pier the starting point for all coastal passenger ships bound for numerous islands in the western sea and the nearby Incheon Fish Market. Finally at Jung-gu District Culture Hall enjoy nonverbal show Bibap a mix of beatboxing a capella acrobatics and martial arts as two sous chefs clash in a bibimbap cook-off. Itinerary by Incheon Metropolitan City Department of Tourist Promotion Incheon City Pass Launched in September last year the Incheon City Pass is a stored value card that can be used not just in Incheon but also Seoul Gyeonggi-do and Busan. Besides offering discounts on dining attractions concerts accommodation and shopping the card can be used to pay transport fares. Cash refunds for remaining value can be obtained before leaving South Korea. For more information on the pass visit www.k-pass.co.kr or email kpass tothepp.com aomami 123RF.com Need to know Gyeong Won Jae Ambassador Hotel Dongdaemun Design Plaza Dongdaemun Design Plaza is an otherworldly monolith that rises up sleek and silver in the heart of Seoul s commercial shopping district. It is the world s largest 3D asymmetrical architectural structure and conceptualised as Seoul s epicentre for the design and arts industries. Launched on March 21 2014 with the 28th Seoul Fashion Week the plaza is open 24 hours a day. Event spaces include the 4 852m2 Art Hall comprising Art Hall 1 and 2 and the International Conference Hall the 7 928.5m2 Learning Center and 8 206.1m2 Design Lab. There is also the Dongdaemun History and Culture Park and the Design Market public space. Situated in Songdo Central Park Gyeong Won Jae Ambassador Hotel Incheon is a Korean-style traditional hotel that will allow guests to enjoy the tranquility of its surroundings while contemplating the beauty of ancient Korea. The hotel takes its name Gyeong Won Jae from Incheon s former name during the Goryeo Dynasty. Opening this May it will offer two Presidential Suites 12 Deluxe Suites 16 Standard Rooms and a Gyeong Won Roo banquet hall for up to 250 pax. imstocks 123RF.com Songdo Central Park Hotel Songdo Central Park Hotel Incheon is a five-star hotel that opened last September across the street from Songdo Central Park. It offers 300 rooms free Wi-Fi throughout the hotel a swimming pool and a fitness centre. Event spaces include the Ruby Hall and Emerald Hall for combined capacity of 300 pax and the Sapphire and Diamond Halls to seat a total of 730 guests. The hotel is 15 minutes drive from Songdo Convensia and 35 minutes from Incheon International Airport. Email bqr cphotel.co.kr Geumgang Migratory Bird Observatory The first of its kind in South Korea the Geumgang Migratory Bird Observatory in Gunsan rotates 360 to provide visitors with views of the Geumgang Estuary where migratory birds rest in winter. There is also a bird park museum and incubation experience centre. It is also one of the venues of the annual autumn Gunsan International Migratory Bird Festival which offers a popular birdwatching tour until end-February. Call (82) 63-1330 (Korean English Japanese Chinese). Destination Australia TTGmice April 2015 33 Tourism Australia Support up for events Down Under Australian business event players expect better outcomes from event bids now that the national government has committed to stronger support for the sector writes Paige Lee Pei Qi Destinations across Australia like Sydney pictured here will benefit from stronger government support during event bids A ustralia is now empowered to better pitch and bid for events on the global stage following a new government initiative which was launched late-2014 to assist the business events sector in this aspect. The new framework Attracting Business Events to Australia Role of Government Agencies is a strategic collaboration between the Federal Government through Austrade and Tourism Australia and Association of Australian Convention Bureaux (AACVB) as well as the the business events sector. Through this arrangement Austrade will coordinate ministerial support for an event and organises onshore and offshore promotion while Tourism Australia will partner with industry players to provide marketing and promotional materials. Andrew Hiebl executive director of AACVB said The government has recognised the economic and strategic importance of international business events and the direct benefit they provide to the Australian economy. With this new initiative (government) support will be provided where there are clear economic benefits linked to the international business event that align with Australia s trade education and investment priority sectors. For example Austrade can coordinate a ministerial letter of support for inclusion in the event bid pack (and) advocate on behalf of an event bid in markets where a trade Government support as part of a compelling business case can sometimes make or break a bid. Lyn Lewis-Smith President AACVB commissioner is co-located with the event organising committee. This initative also indicates that the AACVB will now serve as the first point of contact for event organisers and the broader business events sector who are seeking Austrade and Tourism Australia support. AACVB president Lyn LewisSmith commented Government support as part of a compelling business case can sometimes make or break a bid. Increasingly clients are looking for what we call wholeof-city engagement. This means support from business government and community. Working with the Australian government to continue this approach is a natural progression and it sends a very clear message to the industry that we are serious about business events and we want to create meaningful outcomes for our clients and our country. Highlighting how Sydney has been been working with the New South Wales government for the past few years Lewis-Smith who is also CEO of Business Events Sydney (BeSydney) said We are seeing the suc- Destination Australia Any assistance from government departments and agencies lends credibility to the bidding and event delivery process in Australia. It also conveys the message to our international partners that Australia is serious about bringing business events to the country and that all parties are involved in helping to bring the programmes to Australia. Illana Den Director CC Your Australian DMC cess of this strategy. The professional services sector is one of the state s priority sectors and we can see a clear alignment with this sector in the upcoming secured events. Lewis-Smith added that in 2017 and 2018 Sydney will welcome the world s largest finance event Sibos as well as the World Congress of Accountants International Bar Association AIPPI World Intellectual Property Congress International Association of Restructuring Insolvency Bankruptcy Professionals (INSOL) World Quadrennial Congress and the International Council of Commercial Arbitration Congress. The new framework has been met with much enthusiasm from the ground. Sarah Corcoran head of marketing with event specialist MCI Australia told TTGmice This seamless access to state and federal ministerial support can only strengthen the opportunity to win the already competitive bid (in Australia). This has been the missing piece of the puzzle... and now our chances of winning international bids are magnified greatly. She added Government financial support and access to ministerial support (in Australia) have been limited and (inconsistent). This initiative definitely strengthens the business case for attracting key opinion leaders to commit to bidding for international events. (It also) places Australia in a competitive position with other countries where government support has been a key component of the decision-making process. According to Arpita Bhose senior account manager at Kenes Asia the new framework brings another important benefit to the table it will help to address clients perception of Australia being a pricey destination. Australia is perceived as expensive... (and it is also) more expensive than many other countries in Asia. (With the additional support) it will become much easier (for organisers like us) when choosing a location as we can see what incentives are on offer across the country said Bhose who has organised events in Melbourne and Brisbane in recent years. The hills they are a-calling The iconic Puffing Billy steam train is an example of a must-see attraction in the destination. The ancient vehicle which started rolling in the 1900s offers visitors a chance to explore the area s most scenic locations. A customisable three-hour train journey will take guests through quaint towns and majestic forests. Event planners can also arrange for an exclusive excursion and charter dining trains for up to 250 and 80 passengers respectively. Another option that will allow delust an hour s drive from the Melegates to take in beautiful views is the bourne city centre lie the DandeSkyHigh Mount Dandenong. Located nong Ranges a destination much at the summit of Mount Dandenong loved for its extensive hilly landscape the versatile event centre can acbeautiful verdant forests and many commodate 250 guests for a cocktail scenic view points. event or 10 for a board meeting. It is easy to see why corporate cliThanks to floor-to-ceiling windows ents who are seeking a tranquil exten- delegates can enjoy panaromic views sion to a meeting in Melbourne have of the city s landscape. been lured to this serene retreat. The CountryPlace one of the Despite its quiet charms the Dande- largest accommodation option in the nong Ranges offers plenty of recreadestination is perfect for corporate tion facilities as well as unique venues groups. It features 62 rooms and an and accommodation that can satisfy event space with five conference the needs of corporate groups. rooms and 10 breakout rooms all surrounded by towering gum trees and ferns. Meetings can be paired with fun teambuilding activities on high and low ropes courses on site. Explaining the appeal of the Dandenong Ranges the CountryPlace s sales manager Sue Sedelies said We are just so close to the city yet it feels like a different world when you come here. While the CountryPlace does not have sufficient rooms for large corporate groups looking to spend the night in the Dandenong Ranges Sedelies said the property often works with neighbouring accommodation providers to manage guest overflow and provide shuttle bus services. Event planners can also consider the 34-room Ferntree Gully Hotel which offers spaces for a 120-pax cocktail function and a meeting room for 70 delegates. Other stay options include boutique hotels and self-contained hilltop cottages. For more destination information visit www.experiencethedandenongs. com.au. See the charming Dandenong Ranges onboard the Puffing Billy J TTGmice April 2015 35 Ideas A day in the Blue Mountains Hunt down a new venue Need to know The Three Sisters From Echo Point Blue Mountains National Park morning Start your journey over the iconic Sydney Harbour Bridge and down the Bradfield Highway towards the Blue Mountains. Entering the National Park and winding your way along Cliff Drive take in spectacular views of Megalong Valley before arriving at Echo Point which has views stretching across to the Three Sisters a trio of rocky pinnacles. Hear about the Aboriginal dreamtime legend of the Three Sisters. Soon after at the Waradah Aboriginal Centre experience a traditional dance take part in an interactive didgeridoo performance examine authentic artworks and take home genuine Aboriginal souvenirs. Learn about Australia s living Aboriginal culture from the local Darug and Gundungurra tribes through informal cultural discussions and lectures. At Scenic World enjoy 360-degree views of the Jamison Valley and take a ride on the famous Scenic Railway Cableway and Skyway. Next stop the picturesque town of Leura. There s time to grab a bite at one of the many restaurants and caf s. This beautiful town takes visitors back in time and is famous for its antique shops and a candy store with more than 1 000 unusual sweets from all over the world. The new Crowne Plaza Hunter Valley Conference and Events Centre has swung open its doors to present the largest conference and exhibition facilities in the Hunter Valley region. It houses 2 000m2 of pre-function meeting and exhibition spaces with two conference rooms that can be combined to accommodate 1 600 guests and eight meeting and event rooms. Unique to this centre is its location on vast green fields which can help event planners deliver an outdoor festival experience. Harvest Hunter the signature events package brings interactive live cooking stations live entertainment locally recognised chefs award winning wines and local producers sharing fresh breads cheeses and chocolates together in an authentic Hunter Valley experience. DoubleTree by Hilton rises in Melbourne The first DoubleTree by Hilton property in Melbourne made its debut last December. Sitting opposite the iconic Flinders Street Station the 180-key hotel has undergone a comprehensive multi-million dollar refurbishment. Facilities include two meeting rooms for up to 140 people a fitness centre a business centre a lobby bar and a restaurant. It is within walking distance of Federation Square Melbourne s famous laneways and many restaurants bars and shops. Take your event to the Maritime Museum Warships Pavilion at the Australian National Maritime Museum is the latest waterfront attraction on Darling Harbour Sydney. Three exclusive function spaces are on offer one for a 200-pax standing reception an outdoor rooftop for a 100pax cocktail party and a theatre for 50 guests. All three venues can be utilised together for a truly immersive harbour experience. Due for completion in September 2015 the pavilion is now open for early bird bookings. Visit www.anmm.gov.au venues for more information. The PCEC app promises an interactive experience Event attendees at the Perth Convention and Exhibition Centre (PCEC) can now look forward to a more interactive experience with a new event app. The PCEC app integrates social media tools gamification surveys and live polls with up-to-date event information to ensure events at the centre are accessible and relevant for attendees. Event planners can use the app to provide updated event information and send targeted push notifications to attendees in real-time. The app can be used online and offline and is accessible across iOS Android and HTML5. afternoon evening Spend time at Featherdale Wildlife Park and handfeed kangaroos wallabies and emus or enjoy a close encounter with one of the friendly koalas. End the day with a relaxing cruise down the Parramatta River and disembark at Circular Quay Sydney Harbour. Itinerary provided by AAT Kings New waterfront venue splashes into Perth Perth s Old Port Waterfront has recently welcomed Aqua Bar a multipurpose venue that houses a lounge an upper deck and a terrace that overlooks the Swan River and Perth skyline. Aqua Bar presents a tapas-style menu and a wide array of cocktails high end wines and spirits making it perfect for dining and cocktail events. It can accommodate up to 250 guests. Gallery TTGmice April 2015 36 Watch how lunch is cooked from ballroom Singapore s newest hotel One Farrer Hotel & Spa hosts 270 corporate clients and trade partners at its Grand Ballroom showing off one of its innovations an audio and visual live feed of the chef making the auspicious dish Pen Cai from the hotel s cooking studio Origins of Food Gilbert Madhavan general manager of One Farrer Hotel & Spa (middle) hosts guests including (from right) Samuel Tan of the Ministry of Foreign Affairs Josephine Lim of Preferred Hotel Group and Carol Tay from Monetary Authority of Singapore An auspicious start for One Farrer with a rousing lion dance performance at its conference centre foyer Opening speech by Richard Helfer chairman of One Farrer Hotel & Spa I-Asia Travel Management out in full force at the lunch From left One Farrer Hotel & Spa s Abel Sng with Theresa Ho and Linda Teo from The Traveller DMC The Grand Ballroom What s next Next month get ideas on Unique Venues throughout Asia which can accommodate large incentives or meetings. Find out how France plans to woo the Asian MICE market in our longhaul report. Read also in the May issue how Macau is becoming even more dependent on the meetings market as gambling revenues dip and new hotels open. Don t miss it. Shanghai Convention & Exhibition Center of International Sourcing Shanghai China I OT DO N UT O MISS 14-16 April 2015 2015414-16 The Leading International MICE Event in China www.itcmchina.com Join Us As A Trade Visitor Network with over 3 000 Chinese and International Exhibitors Buyers and Media From MICE Associations and Corporate Travel Sectors 3000MICEMICE There was a good mix of buyers attending the show so that definitely helped us in achieving our business objectives. Achini Dandunnage Sri Lanka Convention Bureau Sri Lanka Access to the IT&CM China 2015 Exhibition on 15 16 April IT&CM China 2015 415-16 Access to an expanded 2-day Association Days IT&CM China IT&CM China Li Jianmin China Conference Business Alliance (CCBA) Topics Include Destined for Success Choosing a Meeting Destination Changing Times Call For Changing Membership Models International Cooperation for International Association Meetings in China Driving Greater Revenue from Association Meetings IT&CM China will enable us to be more competitive in the Polish incentive market. Agata Goscinska Viventum Poland Contact For International Delegates Email itcmchina ttgasia.com Tel (65) 6395 7575 For Chinese Delegates Email itcmchina citsmice.com.cn Tel (86-10) 8522 7997 Scan this QR Code To Learn More About Visiting Hours Fees and Entitlements Registration For Exhibitors Buyers and Media Have Closed. Thank You For Your Support Supported By Mobile App Partner Official Media Media Affiliates Contributing Media IT&CM China 2015 is proud to be part of the Shanghai Business Events Week. 2015() Where The MICE Industry Comes Together In Shanghai. An Exciting Week of Business Education And Networking Events.