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c15 m11 y11 k0 c30 m22 y22 k0 c60 m44 y44 k0 c5 m100 y100 k0 annual rEViEw 2014-15 EmpowErmEnt. transformation. fullnEss of lifE. 02 Wellington City Mission AnnuAl RevieW 2014-15 Contents rEports Chair CEo missionEr introduCtion YEar in rEViEw statistiCs 2014-15 organisational struCturE mission for familiEs mission for Youth mission for indEpEndEnCE mission for sEniors KEmp homE & hospital finanCial rEports waYs to support thanKs to our supportErs 04 06 07 08 10 12 14 16 18 20 22 25 26 EmpowErmEnt. transformation. fullnEss of lifE. 03 RepoRts CHAiR Ceo MissioneR Chairman s rEport thank you for being a supporter of the Wellington City Mission. Without you we would simply do less. to build on the excellence of our staff s service delivery the Board has focussed on reconnecting our faith with our vision and Mission. We have recast our vision statement and revisited our values to align with the Mission s focus going forward. it is many years since we reviewed these especially the centrality of our faith to our work which is easy to lose sight of in a busy and secular world. We are using these statements to underpin why we do what we do. During the year we have continued to provide the services which are highlighted in this review with one exception. We decided to exit our ezee Meals business due to falling demand and increasing competition and costs. Mission Foods We try to show hope where hope is missing operations ceased in August 2014 at which point the plant and so all may have life in remaining stocks were sold. all its fullness the challenges people face may have changed over the years but our work continues to help people live with dignity and hope. today we are challenged by such issues as youth unemployment the living wage housing inevitable demographic shifts and inequality. Despite the rock star description of our economy our clients well-being remains under pressure as these issues intersect with their daily lives. they are felt through stress weakening family and community relationships loneliness and isolation (especially for the elderly) financial pressures and loss of opportunity. But these are not their issues these are our issues for which we all should accept responsibility. At the Mission we are driven by these needs and injustices. our people are alongside our clients in their time of need. We try to show hope where hope is missing so all may have life in all its fullness . this is where our faith intersects with the world. you help resource and support our work and continue to ensure we are able to function as well as possible. our biggest challenge is sustaining our funding as our capacity to help people in greater Wellington is proportionate to your goodwill and generosity. We thank you for that and hope and pray that you will help us do more. god bless Rev. Jon Hartley Rev. Jon Hartley Chairman Michelle Branney Chief executive officer Rev. tric Malcolm Wellington City Missioner 04 ChiEf ExECutiVE offiCEr s rEport the subtitle of this year s review is themed on our recently refreshed vision statement people and communities empowered transformed experiencing fullness of life . this in conjunction with our Mission and values collectively guides us and conveys the purpose direction and driving forces of the Wellington City Mission whanau. throughout 2014 15 we continued to examine and refine how we function in both the short and long-term never losing sight of what is best for those who need our help. With the drivers clarified and articulated it was time to develop a new strategic plan. We intend to achieve stipulated outcomes in five strategic areas Core service delivery Advocacy partnerships and collaboration Responsible stewardship Biculturalism sitting below each strategic area are outcomes by which to gauge our effectiveness. you will read about the most recent achievements for the people we serve in the following pages. Financially raising funds is becoming more and more difficult as various funding sources diminish or withdraw entirely. this year we received an unexpected major bequest from a long-standing supporter and a sizeable one-off donation as well as a number of significant donations from regular supporters. With the support of the Royal new Zealand navy we also held a one-of a-kind fundraising lunch aboard the HMnZs Canterbury. While all these may have brought some short-term relief the Mission remains reliant on the generous donations from its many supporters. We present this Annual Review to you to offer some insight into the work we do and the difference we make to some of greater Wellington s most vulnerable and marginalised people. it couldn t be done without the support of our volunteers and capable staff. My thanks go to the Board of trustees who are also volunteers for their commitment and support. My thanks also for the individual and community supporters and friends who value the work of the Mission. nga mihi Michelle Branney wEllington CitY missionEr s rEport i m often asked what would happen if the Wellington City Mission was no longer needed. Well that would be the ultimate to have a society that is resilient and robust enough to support those within it through the ups and downs of life. We long to see people and But even after 111 years we are still needed. We re needed communities empowered not only to provide care and to advocate for those who find transformed experiencing themselves in need but also to be the dreamers dreamers fullness of life of what life would be like when the Mission is no longer needed. it s not a dream of life looking all lovely and rosy. it s a dream of us living in such a way that we re able to lean on each other care for each other and celebrate with each other. the core commandment of the Christian faith is love god and love your neighbour as yourself . As a Christian organisation this is where the Mission s dream of what could be comes from From knowing we are loved by god and that nothing can separate us from that love From knowing in that love each of us is beautifully and wonderfully made in the image and likeness of god From knowing that we are invited to live out that love towards ourselves and each other living out that love invites us to see our own and each other s potential in any situation instead of our deficits. We are invited to see our individual and collective potential and to live in a way that strives towards that. sometimes there are limitations but even in our limitedness we have purpose meaning and potential. so why does the Wellington City Mission exist Because we are dreamers. We are people who see the potential in each and every one of us because we long to see people and communities empowered transformed experiencing fullness of life. if these things are no longer needed in our society then the Mission would no longer be needed. until then... Blessings Rev. tric Malcolm 05 intRoDuCtion about us the Wellington City Mission is a charitable trust affiliated to the Anglican Church. it has been helping Wellingtonians in need for 111 years beginning in 1904 when it was part of st. peter s Church. in 1929 an Act of parliament established the Mission as a separate entity. the Mission prides itself on being open to anyone who needs assistance regardless of religious belief age ethnicity or social background. our four Mission programmes (Families youth independence and seniors) assist a range of people living in greater Wellington s communities. the Mission also operates an elder care residential facility Kemp Home & Hospital. We believe in providing holistic support to those who need help offering access to all our programmes in response to need. together we work to identify and address people s underlying issues to create positive outcomes. Vision people and communities empowered transformed experiencing fullness of life. mission Centred on Christ s compassion we seek to achieve fullness of life for those who are at risk or struggling in the greater Wellington region. ValuEs Arohatanga Compassion Haumanu rEstoration Tumanako HopE Mana motuhake sElf-dEtErmination Manaakitanga Hospitality GEnErosity Whanaungatanga BElonGinG Whakatautoko advoCaCy Whakakaha CouraGE Kaitiakitanga stEwardsHip He ahi-ka-roa in for tHE lonG Haul updated this year 06 yeAR in RevieW the Wellington City Mission endeavours to provide sustainable solutions for people and communities. the last few years have been particularly difficult with so many feeling the after-effects of the economic downturn. However even in the most difficult of times we can share many stories of people who have transformed their lives with some help from the Mission. this year Mission for Families continued to work with people who predominantly have young children. We ve noticed a rise in cases involving issues of family violence poor housing financial insecurity and family health. Many parents have reached a point of being so run-down physically socially emotionally and spiritually that it is too hard for them to access their own strengths and see a way out. Although initially working with families to realise utilise and develop these strengths can be intense and time-consuming it is precisely what is needed to achieve positive and enduring change. an effort to encourage our clients to set up and administer their collectively providing positive opportunities such as taiaha kapa own bank accounts often for the first time. As a result reliance haka hip-hop dancing rugby academy training leadership activities on our total Money Management has lessened. several clients have and community mural projects. such activities allow for continuous successfully transitioned off the service engagement with rangatahi at a time when they can be at risk Kemp Home & Hospital and we have fewer people on our books. of counterproductive behaviour. continues to be one of the few some of these people were long-term Mission for independence through its range of services faith-based facilities within a clients burdened with ongoing debt but (Drop-in Centre Foodbank Budgeting Advice and our growing number of privately run who are now able to live independently new Community services Advocate) helped people as they residential villages rest homes after learning the skills to confidently struggled to manage their living costs and debt and coped and aged care hospitals in the manage their own bank account income with inadequate housing. greater Wellington region and expenditure. our Mission for seniors team continued to respond to the growing number of older people who are remaining in their own homes rather than entering residential care. Ageing in place is most successful when people are connected to their local community and receive the in-home support required to live safely and comfortably. Mission for seniors has assisted many clients to apply for and utilise their entitlements such as superannuation personal medical alarms and mobility allowances. it has also facilitated their social interactions and access to specialist external services. Kemp Home & Hospital continues to be one of the few faith-based facilities within a growing number of privately-run residential villages rest homes and aged care hospitals in the greater Wellington region. new arrivals at Kemp are often placed straight into the hospital-level area rather than the rest home and require a higher level of clinical expertise and resourcing. in the next year Kemp will continue to require significant investment to ensure appropriate and ongoing training for staff and provision of specialised equipment. the Drop-in Centre s community role and presence grew this year as the number of those accessing it increased. this is partly the result of similar services closing in the area but is also due to our desire to increase its relevance by responding to environmental need. By surveying guests and integrating their feedback we are Mission for youth mainly delivered Alternative improving their experience. this also serves to We have also increased our food education for rangatahi (young people) from 13-16 strengthen the Drop-in Centre s functionality as an distribution to other agencies and years of age who had been truant or excluded from initial connection point with the Mission and as community groups in an effort to mainstream schools. the information we gathered a gateway to our other services to create more strengthen the ability of greater on initial enrolment showed that many students are positive outcomes. Wellington s communities to well below the national education standard for their support those living locally and the Foodbank continues to provide assistance to age. With this in mind teaching staff introduced improve people s access to help people many of whom access our other services new learning processes and computer technologies such as Budgeting Advice or social work support to better connect with our rangatahi. participation from Mission for Families as they work to overcome the underlying and engagement in the learning environment improved as the year issues holding them back from self-reliance. We have also increased progressed and positive results followed. A number of our students our food distribution to other agencies and community groups in an returned to mainstream schooling or other institutes to continue effort to strengthen the ability of greater Wellington s communities to studying towards nCeA level 2 or begin apprenticeships cadetships. support those living locally and improve people s access to help. school holiday initiatives such as our Breakaway programmes were those who are accessing our Budgeting Advice service are on again popular not only with the students but the wider community average carrying more debt than in the past. However we ve made as well. this year we worked with four community partners 07 stAtistiCs 2014-15 25 675 201 M4S 201 seniors were supported in their own homes KH&H Kemp provided 25 675 bed nights of accommodation for 115 people 17 978 M4I 17 978 servings (soups mains and desserts) in the drop-in Centre 1 412 M4F staff made 1 412 face-to-face visits and contacts with families and 1 272 contacts through phone or email 1 374 M4Y staff made 1 374 contacts with parents and caregivers via phone or email 168 M4F 168 families were supported by our mission for families social workers 1 009 M4S staff made 1 009 face-to-face contacts with seniors and 1 002 contacts via phone and email 08 3 117 M4I we gave out 3 117 food parcels KEY M4F Mission for Families M4Y Mission for youth M4I Mission for independence M4S Mission for seniors KH&H Kemp Home & Hospital 78 M4F 78 families successfully completed all the objectives in their personal plans 52 278 M4I Budgeting advice clients reduced their combined accrued debt by 52 278 15 617 M4I 15 617 separate financial transactions were made on behalf of clients using total money management through the mission s trust account worth a total of 848 233 160 M4Y students were assisted to achieve 160 nCEa credits and take part in 169 Education outside the Classroom and life-skills workshops 90 M4S 90 seniors fully and successfully completed all the objectives in their plans 11 M4Y 11 students successfully transitioned off the programme having completed all the objectives in their personal plans 09 oRgAnisAtionAl stRuCtuRe Michelle Branney Chief Executive officer board of trustEEs from left to right Bishop Justin Duckworth i Joy Baird i Michael Wood (Deputy Chairman) Rev. Jon Hartley (Chairman) i Jeremy neeve (from october 2014) i M.J. Cheape i garry Wilson absent Rev. Darryl gardiner i s.A.M perry (resigned July 2014) i leanne Campbell (resigned July 2014) i John McKinnon (resigned December 2014) We thank all present and past members for their service. Rev. tric Malcolm wellington City missioner 10 organisational struCturE Board of trustees olivia lange manager Community programmes (families & independence) Kevin Walker manager finance & administration Chief executive officer Wellington City Missioner Fay Fruean-va ai acting manager mission for youth Manager Finance & Administration general Manager operations Fundraising Manager Maria Millin General manager operations vicki st Clair manager mission for seniors Mission for (Community services) Kemp Home & Hospital (Mission Residential Care) Robbie Ross fundraising manager valelia gibb nurse manager Kemp Home & Hospital Families youth independence seniors 11 Mission FoR FAMilies Early intervention for families through advocacy education and guidance and supporting families to better manage their own circumstances people enrolled on Mission for Families tend to be young sole parents with children aged from infants to teens. Circumstances vary hugely but many have poor living conditions abusive or unreliable spousal relationships and little local family support. In the short-term we help families get by day-to-day providing food the programme provides early intervention and parcels general household items support for these families throughout the greater and furniture (especially for babies) Wellington region through household assistance and helping them find suitable advocacy guidance social work and parenting accommodation as needed and life-skills programmes. typically a family will come to us either through another agency or self referral. After assessing their circumstances key problems and potential solutions one of our social workers will begin working regularly with them often in the client s own home. in the short-term we help families get by day-to-day providing food parcels general household items and furniture (especially for babies) and helping them find suitable accommodation as needed. We have developed strong working relationships with external agencies and can advocate for our clients in situations they may find difficult for example in working with government agencies and other organisations. to achieve enduring change Mission for Families equips clients by providing education through our internal initiatives such as triple p parenting and Fare Basics Cooking courses and Mission for independence s Budgeting Advice service. We also collaborate with several external social agencies and networks. As families are empowered and become more confident our support and contact with them slowly winds down. Although they may still have further work to do the knowledge and resources clients gain through their journey with us gives them the strength and opportunity they need to achieve a life they couldn t have imagined before. 12 this YEar My Story our first Kiwi winter was really hard. the full-time jobs we had organised before coming to new Zealand fell through so the bright future my husband and i had hoped to provide for our children (one three and seven) seemed lost. i found a part-time job but even though i was sometimes working 14-hour days the hourly rate was low and we didn t have much money after the bills. Because it was so cold everyone was getting sick. that s when the Mission really came through for us. We began working with a Families social Worker. she gave us regular food parcels arranged second-hand clothes blankets and other household items and helped with forms i knew nothing about especially with government departments. Her home visits were also valuable times to talk about anything we needed to know. i found a free course and graduated nCeA level 2 and 3 in Computing and i m now volunteering at a community organisation to build up experience. My husband has full-time work and we re financially better off. Most importantly our children are happy and healthy. We ve now moved off all Mission support they helped us when we really needed it. 168 families were supported by our social workers 59% of those families lived in lower Hutt and upper Hutt and 41% in Wellington 118 client cases were closed with 78 families successfully completing all the objectives in their personal plans 66 referrals were made to other Mission services for holistic support and 61 referrals were made to external services for specialist or local support staff made 1 412 face-to-face visits and contacts with families and 1 272 contacts via phone or email this year we ve noticed many of our families have struggled with housing parenting and relationship issues. With the high cost and limited availability of warm and safe accommodation families have had less to spend on other living costs such as food power or clothing often meaning they ve incurred debt to meet expenses. As a result family health and well-being has suffered. More parents and children are getting sick but are unlikely to pay to see the doctor. All these challenges can place considerable strain on family relationships and we ve seen an increase in cases involving domestic violence and abuse. looKing forward in response to these trends we ll continue our efforts to strengthen our relationships with external agencies such as specialist and community-based services. By growing our already wide-ranging support networks struggling families throughout greater Wellington will have better access to the services they need leading to more effective and successful positive change in all areas of difficulty in their lives. As well as helping people in need we ll continue sharing information about trends we encounter and advocating more with policy decision-makers on behalf of our client groups. this means the needs of those whose voices are often unheard will be represented more at a higher level in the hope of causing meaningful societal improvement for those who are struggling. 13 Mission FoR youtH providing a comprehensive alternative Education programme for youth who have disengaged or been excluded from mainstream schools Disillusioned rangatahi (young people) often look for new ways of being accepted. this can lead down a negative or counter-productive path and cause associations with inappropriate role models and involvement in anti-social activities crime and drugs. Mission for youth provides a comprehensive Alternative education and life-skills programme for these young people. We aim to provide them with a place of belonging which offers opportunities to master skills and encourages self-reliance motivation and generosity. typically our rangatahi are aged between 13 and 16 and have often grown up experiencing mental health issues family dysfunction violence sexual abuse or drug and alcohol addiction. through counselling personal support advocacy and mentoring some of greater Wellington s high-risk youth can address underlying issues in a We aim to provide them safe environment. simultaneously they work to achieve with a place of belonging nCeA qualifications learn new academic and social which offers opportunities skills and build positive relationships. to master skills and encourages self-reliance students work through personal plans tailored to their motivation and generosity strengths interests and needs to achieve meaningful academic and social goals and lasting transformation. With the encouragement and guidance of youth workers they work through important issues and explore future possibilities. We also collaborate with a range of external community services and specialists for more comprehensive support these include Child youth and Family alcohol and drug counsellors police youth Aid and health education providers. students are encouraged to build on their achievements by returning to mainstream school enrolling in on-going education or moving into paid employment to enable them to progress towards leading productive positive and fuller lives. 14 this YEar 30 students were enrolled in the programme the average age of our students was 14 My Story 13 students left the programme 11 of whom successfully transitioned having completed all the objectives in their personal plans students were assisted to achieve 160 nCeA credits and take part in 169 education outside the Classroom and life-skills workshops staff made 1 374 contacts with parents and caregivers via phone or email 280 rangatahi attended our Breakaway school Holiday programmes this year we ve noticed an increased prevalence of drug and alcohol issues. We have worked closely with specialist agencies so that our students can effectively address and work through these issues. We ve also started integrating a student-driven micro-business within the programme. We used our screen-printing equipment for all the Mission s street Appeal vests which saved money for the Mission to afford two new computers for the programme. such an initiative gives rangatahi a sense of practical business management and provides an opportunity for them to give back to the programme. Following-through with rangatahi after they leave the programme is important so we re also making a longer-term commitment to students by staying in contact and engaging with them as they transition into further education or employment. A couple of years ago i hated school so i was only going to about two classes a day. they eventually gave me a choice improve my attendance or go to Mission for youth (M4y). i agreed to give M4y a go but i wasn t expecting much. i had no idea about what i wanted to do in life but we started doing a lot of goal-setting. My main goal was to get back into high school and as time went on i actually started wanting to do it. teachers like Bob (pictured) helped me to enjoy subjects like Maths and i achieved useful nCeA level 1 credits. i also liked learning practical life-skills especially cooking and cleaning. After two terms at M4y my attendance had gone from 20% at school to 92% at M4y. i returned to school passed nCeA level 1 and am back again this year and really liking it. Mission for youth helped me realise that education looKing forward in light of our findings that many rangatahi are coming to us well below the national standards of education for their age we ll continue building on our tailored academic resources and our digital teaching capabilities and strategies. Mostly these involve interactive computer technology and applications that meet the individual learning styles and needs of our rangatahi. the results are reflected in improved literacy and numeracy. the Breakaway school Holiday programmes were more successful this year with a 75% increase in attendees and next holidays we d like to have even more involvement in community initiatives. By continuing to strengthen Mission for youth s collaborative relationships with specialist agencies rangatahi can access the right support both during their time with us and after they move on so they can continue on a positive path. is important. now i want to be a social worker especially with young people. 15 Mission FoR inDepenDenCe guiding equipping and enabling financially disadvantaged and unemployed people towards independence and self-management people in distress due to unemployment debt accommodation issues and social isolation often access our Mission for independence programme. Many are minimum-wage workers single-income earners or beneficiaries who find themselves unable to meet basic living costs. our Drop-in Centre (DiC) Foodbank new Community services Advocate (CsA) and Budgeting Advice are all elements of the programme. the DiC is a place that fosters social connection and provides hot meals and shelter for a variety of people and the Foodbank offers immediate assistance but also helps relieve a major stress as clients focus on achieving positive long-term outcomes. the CsA efficiently connects people with the services they need and Budgeting Advice (which offers total Money Management) provides people assistance and education to move to sustainable financial management. When someone first asks for help one of Mission for independence s services (especially DiC Foodbank and CsA) is often their first connection point with the Mission. Crucially these services can form the gateway for people to access other Mission programmes and services to identify their underlying issues and discuss options and When someone first asks possibilities to address them and get on track to for help one of Mission for a positive future. Mission for independence also Independence s services is offers holistic support to the wide range of clients often their first connection across all the Mission s programmes. point with The Mission We encourage the pursuit of meaningful activities that give people a sense of belonging and achievement such as employment formal qualifications volunteer work and other community participation. through education and engagement people are empowered to make the choices and changes that will help them live independently not in isolation but with more productive and sustainable self-management. 16 this YEar My Story 219 people received Budgeting Advice during the year 809 contacts (face-to-face phone email) were made by staff to external agencies and creditors advocating on behalf of Budgeting Advice clients 15 617 separate financial transactions were made on behalf of clients using total Money Management through the Mission s trust account worth a total of 848 233 Budgeting Advice clients reduced their combined accrued debt by 52 278 We gave out 2 096 food parcels of varying sizes during the year. in addition we gave out 1 021 special food parcels at Christmas on average 55 guests were served each day in the Drop-in Centre and we served 9 267 soups 5 673 main meals and 3 038 desserts over the year this year the Drop-in Centre s community role has grown due in part to the closure of two other services in the area but also because of our efforts to make it as relevant and vibrant as possible. the Foodbank has been supplying more food to other community organisations. the Mission s role as a supplier of goods to agencies who perhaps aren t as well-known builds up greater Wellington communities resilience and ability to support those in need. the Community services Advocate started part-way through last year and the role developed as the year went on. she and the City Missioner have both had considerable involvement with the multi-agency street outreach programme part of the Mission s role in te Mahana strategy to end homelessness in Wellington. on average each Budgeting Advice client s debt is higher however we ve been encouraging people with minimal or no debt to open and administer their own bank accounts to boost their independence. As a result several people s reliance on total Money Management to take care of their finances has lessened. in 2000 i was living in my car with my children so i came to the Mission. i began using their total Money Management which meant i paid the bills made savings and set aside an allowance and i received Foodbank support. i moved on once i had improved our situation and sorted my budget. But in 2009 an expanding family and a more complicated budget because of my tertiary education meant i needed to make adjustments to make ends meet. i wanted to learn how to manage my own budget to really take control and my Budget Advisor shared valuable skills. now my finances are on track and i can work on my other goals. i graduated from the independence programme have completed further budgeting training and gained my Certificate in Money Management. i was even elected to the WCC pacific Advisory group and volunteer as a budget advisor looking back i can gladly say that i wouldn t be where i am without the support i received from the looKing forward We expect the Drop-in Centre s value to continue to grow as we listen to the needs of the local community. through the Foodbank we ll continue assisting and encouraging smaller agencies to support local community development especially in porirua and the Hutt valley. the Community services Advocate s role will further develop as our reporting of and reaction to societal trends and needs becomes stronger. Budgeting Advice will continue assisting people towards financial independence and sustainability working closely with the nZ Federation of Budgeting services to ensure the best possible service. Mission. What i love most is being free of debt and with my budgeting knowledge i can see a much brighter future for me and my children. 17 Mission FoR senioRs Enhancing the quality of life dignity and respect for older people with health disability or social isolation issues Many people who access the Mission for seniors programme are living alone and are looking for day-to-day help or are overwhelmed by ongoing issues. Most have four or more long-term medical conditions. often they re experiencing an overarching feeling of loneliness because their family is not local or they re isolated from their community. some are the main caregivers for their partner The programme (often with dementia) an adult family member or supports them to make are informal carers for younger family members. positive changes to their well-being become interdependent with their our team of qualified and experienced social and community and remain case workers visit and support seniors in need in their own homes for free of charge. the programme supports them to as long as possible make positive changes to their well-being become interdependent with their community and remain in their own homes for as long as possible. staff listen to what people are struggling with and problem-solve by being an accessible information resource. using a strengths-based approach is key for older people to feel empowered together we ll assess their situation strengths and challenges the transformation they want and what they are capable of achieving. initially we can assist with everyday tasks that seniors often find difficult. However for long-term outcomes we help people gain their rightful entitlements connect them with the services they need in their community and provide much-needed encouragement all the while making sure to liaise with family and friends. sometimes living alone at home is no longer practical or safe so we ll assist those who feel it s time to move into a rest home or continuing-care hospital. By showing seniors the options that are available to them they re able to live a more full life. Many people move off the programme once they feel confident or have completed their personal goals. However they know they can get in touch with the Mission again if new challenges and difficulties arise. 18 this YEar My Story last year was really tough. My husband Bill was diagnosed with a brain tumour. As his health swung dramatically each day i became swamped in all the form-filling that s required particularly with government departments. i wasn t eating or sleeping which meant i was stressed and exhausted so the hospital recommended i contact Mission for seniors. i d always associated the Mission with people needing food and didn t realise they help people like Bill and me. As soon as i connected with their social Worker things started to change. We completed all the forms i needed secured a living Alone payment Mobility Card and medical alarm and gained subsidies for healthcare bills and access to more in-home help. Her support and compassion were tremendous. looking back i couldn t have made it through on my own. Having someone knowledgeable to talk to and help organise the things i knew nothing about really lightened the load. Although i can always call i don t need regular assistance from the Mission now. sadly Bill is no longer with us but i m able to get on and live independently again. 201 seniors were supported in their own homes 79% lived in lower Hutt and upper Hutt 12% in Wellington and 9% in porirua 135 client cases were closed with 90 seniors fully and successfully completing all the objectives in their plans staff made 1 009 face-to-face contacts with seniors and 1 002 contacts via phone and email staff made 192 visits and 1 157 contacts via phone and email to a variety of agencies and organisations on behalf of our seniors this year we ve noticed the growing trend of seniors wanting to stay in their own homes rather than relocating into care. in order to be as efficient as possible we ve been improving the initial client-assessment process. A comprehensive assessment means we can better work with the client to outline express and understand the changes they want to achieve work towards specific goals and measure their achievements and success. Although advances in technology are challenging for many in this age group we have found that with assistance technology is increasingly opening and re-establishing opportunities for seniors connection and learning. looKing forward With the growing number of older people in society we expect our staff members average caseloads to continue being high. it is therefore important that our collaborative relationships with external services and agencies are wide-ranging both in their nature and location. stronger networking with local community agencies and services throughout greater Wellington will mean we re better equipped to respond to emerging and ongoing needs and quickly connect people with the best support for them. seniors can then feel safer and better off as they develop a positive interdependence with their community. 19 KeMp HoMe & HospitAl an 81-bed facility offering both rest home and hospital-level care for residents who require permanent or short-term care located in titahi Bay Kemp Home & Hospital is an excellent residential care option for seniors. it s an 81-bed facility offering both rest home and hospital-level care for people who require permanent or short-term care. Residents have access to an occupational therapist physiotherapist podiatrist Dietician and Hairdresser and are served nutritious home-style meals to suit all dietary needs. Both home and hospital are independently audited to ensure compliance with nZ Health and Disability services standards. While we acknowledge the importance of supporting the physical needs of residents so they can gain maximum fulfilment from life for as long as they are able a holistic approach to care and support is essential. A person s social cultural A person s social cultural and spiritual well-being are all part of their and spiritual well-being are all part of their care at Kemp care at Kemp. in-house activities run six days a week including themed days throughout the year. there are also resident social groups. in line with the Mission s Christian values st. nicholas Chapel is on site with a dedicated Chaplain to provide spiritual support and pastoral care. We encourage residents to maintain links with whanau and community and welcome whanau participation in our events. We have open visiting hours and hold monthly community support group meetings on site. it s also critical that the environment encourages residents to make meaningful choices including their clothing the layout and contents of their rooms and participation in healthcare decisions. Regular resident whanau meetings mean people get a say in the place they call home. Kemp Home & Hospital s environment enables many of its residents to be as independent as they can and achieve a lifestyle that would not be possible without a level of support. 20 this YEar Kemp provided 25 675 bed nights of accommodation for 115 people My Story 2013 was a year that turned my world upside down. My wife of 34 years passed away and i was in and out of hospital. i felt constantly fatigued was unstable on my feet could hardly prepare meals or do household chores and couldn t drive anymore. My doctor said i needed 24hour nursing care. i ve always been an independent person and am a proud veteran of the nZ Maori Battalion having served my country in World War ii. But i knew going into care was the best option and would remove worry for my family. so at 91 years-old i became a resident of Kemp. there are plenty of group activities here but i like the comfort of my room and staff respect my privacy and independence. i spend time doing things i love watching sports and movies and listening to music. My health has improved and i can drive again. i visit my wife at the cemetery go for dinner at my daughter s (pictured) and do grocery shopping buying extra fruit to share around at Kemp. i enjoy the companionship am happy and feel safe here. staff took 506 opportunities to improve their skills through 40 training sessions this year staff continued their professional development and training in order to provide excellent care. eighty percent of staff have completed training in all compulsory topics achieving competency in the areas of resident rights resident care health and safety food safety chemical handling and infection control. in november 2014 we continued compliance with the Health and Disability service standards achieving a three-year certification period. looKing forward the needs of residents entering residential care are increasingly complex. Accordingly greater clinical expertise and additional resources are required to meet these needs. in the next year Kemp will continue to require significant investment to ensure appropriate and ongoing training for staff and provision of specialised equipment. We re also looking at ways to develop the physical environment enhance service delivery and ensure Kemp continues to be a pleasant home-like environment to live and work in. in June 2015 we will participate in the ACC Workplace safety Management programme. this includes an external audit carried out every two years and verifies Kemp s compliance and commitment to being a safe place to live and work. 21 FinAnCiAl RepoRts finanCial rEport of thE wEllington CitY mission (angliCan) trust board CommunitY sErViCEs inComE sourCEs sales of goods and services investment subsidiary dividend income and bequests Donations ex-general public and business community Corporate sponsorship Charitable trust grants gaming trust grants lotteries Board grants Central government contracts local government grants and contracts special fundraising events 3% 36% 27% 5% 6% 5% 2% 10% 2% 4% 22 summarY of ComprEhEnsiVE inComE for thE YEar EndEd 31 marCh 2015 2015 Costs operating Kemp Home & Hospital operating Community services pre-packaged meal production ezee Meals 4 081 752 2 896 872 405 169 7 383 793 less revenue Kemp Home & Hospital fees Community services income donations grants pre-packaged meal production ezee Meals 2014 4 087 025 2 715 435 736 413 7 538 873 4 113 171 2 243 212 689 605 7 045 988 213 308 (279 576) 4 178 169 3 062 524 313 195 7 553 888 other income investment income 370 804 540 899 CommunitY sErViCEs ExpEnditurE Mission for Families Mission for youth Mission for independence Mission for seniors 25% 34% 28% 13% Consolidated loss for the year other comprehensive income Revaluation of land and buildings totAl CoMpReHensive inCoMe FoR tHe yeAR 0 540 899 (170 990) (450 566) Mission Foods operations ceased in August 2014 at which point the plant and remaining stocks were sold. 23 summarY of ConsolidatEd finanCial position as at 31 marCh 2015 2015 Assets Current assets Cash and cash equivalents trade and other receivables invested funds inventories prepayment 330 580 191 844 235 930 0 117 506 875 860 non-current assets invested funds property plant & equipment 3 119 123 6 342 864 9 461 987 totAl Assets liABilities Current liabilities trade and other payables income in advance employee entitlements 390 750 27 000 434 429 852 179 non-current liabilities employee entitlements long service leave equity Accumulated funds Asset revaluation reserve 7 070 205 2 350 728 9 420 933 totAl eQuity & liABilities 10 337 847 6 529 306 2 350 728 8 880 034 9 797 006 348 442 27 000 472 343 847 785 10 337 847 2 135 078 6 375 861 8 510 939 9 797 006 300 682 267 406 480 759 95 924 141 296 1 286 067 2014 64 735 64 735 69 187 69 187 full financial report available the summary financial report has been extracted from the audited financial report of the Wellington City Mission (Anglican) trust Board of the same date. they may not contain sufficient information for a full understanding of the financial affairs of the trust but copies of the full financial report can be obtained from the Manager Finance & Administration the Wellington City Mission po Box 7477 newtown Wellington 6242. 24 waYs to support Financial online donation Automatic payment payroll giving Annual pledge Fundraise on our behalf Donate to our mail appeals via our newsletter (please see stay in touch below) the Wellington City Mission relies on its ongoing supporters. the generosity of individuals families businesses and organisations ensures the Mission can continue providing vital services for people in greater Wellington s communities. there are several ways you can give to the Mission and help make a real difference to the lives of thousands. Corporate Corporate donation Forming a corporate partnership sponsoring our programmes Bequest leaving a bequest is one of the most effective ways that you can help to make sure there is always someone there for those most in need in greater Wellington. to find out more and how to update your Will to include the Mission please visit Our major appeals Brown paper Bag Appeal (mid-winter) Christmas star Appeal Goods in-kind Food surplus stock Volunteer Many caring individuals families organisations and corporate groups donate their time to help us out. We depend on volunteers to keep our services going throughout the year (especially in the Foodbank and Drop-in Centre) and during our major appeals. Stay in touch sign up online to receive our quarterly on a Mission newsletter so you can see how your support is helping people to create positive futures. please visit the help us page on our website to find out more about ways you can support or to make a donation. thank you for enabling us to help those most in need when they need it most. 25 tHAnKs to ouR suppoRteRs through our incredible supporters the Wellington City Mission is able to provide programmes that help those who are struggling throughout greater Wellington. you enable us to help a wide range of people get back on track and achieve fullness of life. to all our wonderful donors who show their support through our mail campaigns fundraising events and appeals online donations Automatic payments payroll giving and corporate sponsorship and to those who generously give goods in-kind and volunteer their time thank you our thanks also go to the Mission Auxiliary (who this year created another Mission cookbook fundraiser) and the Anglican Diocese of Wellington for their continued support. We couldn t do what we do without our family of Mission supporters. together we re helping those most in need when they need it most. a spECial thanKs to Able technology ltd acme Engineering ltd Action group 2000 ltd add smart Advanced Building services Wellington ltd agenda ltd AMp Foundation anZ Architecturelab ltd arotec diagnostics ltd AsB Beca Corporate Holdings ltd bill brown trust Blue Kiwi group ltd bnZ partners wellington fundraising Committee Boffa Miskell ltd booker spalding ltd Boost new Media bowen trust board Bp vouchers for volunteers brandons lawyers Burleigh evatt ltd business Knowledge C H izard trust Cableprice (nZ) ltd Capital scaffolding 2000 ltd Catalyst it ltd Centreport Wellington Cgm & foster architects Chapman tripp Child Youth & family services City gp s Citylink ltd Clifton s Wellington Communique ltd Continuum Consulting group Coq au Vin poultry Creative Mouse Design Cricket wellington Crowe Horwath (nZ) ltd dalton strategy Consulting ltd Darlington Drilling & piling datacom systems (wgtn) ltd Dave Ward towing decisive flow Delicious Foods ltd deloitte Department of Corrections department of internal affairs Ministry of Business innovation and employment dineaid Charitable trust Dixon Dunlop ltd dove Electronics ltd e-spatial ltd Eftpos nZ ellis terry Elmers mower Centre endgame ltd Equinox ltd Fairfax Media fire & resue services ito Foodstuffs Wellington ford sumner Four Winds Foundation ltd fuji xerox new Zealand ltd Fusion5 futureworks ltd gadbrook trust george denton trust gibson sheat lawyers guardian trust Harbour City security ltd hardwired holdings ltd Heinz Watties hellers Hilda Curtis Charitable trust hinemoa Kairangi lodge Charitable trust Hockly plumbers ltd hutt City Council Hutt Mana Charitable trust hydraflow industries ltd immersion Marketing impact legal infinity Foundation ltd inland revenue department interwaste J h whittaker & sons Jenny Craig Joe aspell trust John ilott Charitable trust Kaibosh food rescue Kensington swan Kiwirail Kraus & naimer ltd l affare lion Foundation 26 lions Club of wellington (host) liquip sales nZ ltd mad butcher lower hutt Mainland Foundation mana Community grants foundation McCabe & Co mcClellan grimmer optometrists McKenzie Highman Architecture mediaworks radio ltd Meridian energy social Club mexted motors Ministry of education ministry of health Ministry of social Development mission to seafarers Mokoia Masonic perpetual trust moore wilson Multi Civil Contractors ltd museum hotel new World island Bay new world metro new World newtown new world thorndon new World Wellington new Zealand Community trust new Zealand Council of Christian social services new Zealand lottery grants board new Zealand post nikau foundation nZ Bus ohm orangebox pak n save petone panama Bakery park road productions ltd parker & Associates paul nydam plumbing & gas photo espresso photography by woolf pioneer Finance ltd precinct properties ltd pricewaterhouseCoopers proserve Electrical ltd pure Capital ltd richmond guest house Recon electrical royal new Zealand navy Russell Mcveagh West Walker ruth pretty Catering samuel Marsden Collegiate school scots College shoe Clinic signify ltd st luke s Anglican Chuch st mark s school st Mary s Anglican Church Karori st michael and all angels Church st paul s lutheran Church story inc (nZ) ltd studio pacific Architecture tardis design & advertising te Horo grove ltd tegel Chicken ltd tennent Family Charitable trust the building intelligence group the Dominion post the featherston bar & grill the Hugo group the Jack Jeffs Charitable trust the lion Foundation the margaret ann tibbles Charitable trust the paddy Brow Charitable trust the spark foundation the thorndon Centre the tindall foundation the trusts Community Foundation thomas george macarthy trust travis Ci trust house ltd vavasour Charitable trust Viking sales & services ltd Web industries wellington Children s foundation inc Wellington City Council wellington dentists ltd Wellington girls College wellington high school Westpac new Zealand winton & margaret bear Charitable trust Z energy new Zealand Cover photo courtesy of Mitsubishi Motors new Zealand 27 THe WellInGTOn CITY MISSIOn All Mission programmes Chief executive Officer and City Missioner Finance & Administration Marketing & Fundraising 19 Gordon Place newtown PO Box 7477 newtown Wellington 6242 Ph (04) 389 2033 email enquiries KeMP HOMe & HOSPITAl (MISSIOn ReSIdenTIAl CARe) 21 Te Pene Avenue Titahi Bay PO Box 52081 Titahi Bay Porirua 5242 c15 m11 y11 k0 y22 Ph (04) 236 8099 k0 c30 m22 c60 m44 y44 k0 c5 m100 y100 k0 email info