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WINTER EDITION 2012 TACKLING HOMELESSNESS BELONGING NOWHERE BCS CONNECT GRANTS MERRYLANDS BAPTIST GETS ACOUSTIC NATIONAL VOLUNTEER WEEK IN HONOUR OF BCS VOLUNTEERS Your Care Our Passion ceo welcome Our Mission To express Christ s love as we serve individuals families and people in the community who have unmet spiritual emotional or physical needs Our Vision To be a passionate innovative Christian organisation bringing life transforming care to our clients Values Mutual respect and trust in all relationships Integrity and the highest ethical standards Stewardship of the resources and responsibilities in our care Communication that is open consistent and two way Continuous improvement in all we do Performance with recognition for results Creativity co-operation and commitment in the workplace Thank you for keeping in touch with Baptist Community Services through our Trust magazine. I hope you enjoy reading our latest edition. As the year progresses BCS continues to move forward with some exciting aged care developments and initiatives. Our developments in Kellyville and Griffith ACT are taking shape (page 4) and our residential aged care and in-home care services across NSW and the ACT continue to excel in their provision of the best possible care to our clients (page 13). Tackling the homelessness issue continues to be a significant focus for BCS. Alarming homelessness figures are regularly quoted across Australia s media and BCS desire to offer hope and practical support to people who do not have safe secure accommodation and a sense of belonging is being seen across a number of our LifeCare ministries (page 2). In this edition of Trust you will read about the decision for the organisation to cease managing two child care centres. Staying focussed on meeting unmet needs as our mission statement declares requires careful planning wisdom and diligence as to how BCS should use our resources. BCS must also ensure we are best equipped to deliver the care we do and after much analysis and consideration we believe that our capacity in the child care sector is limited. You can read more about this on page 8. I again encourage all Baptist Churches in NSW and the ACT to consider applying for a 2012 BCS Connect Grant and to participate in BCS Sunday to be held on Sunday 4 November this year. You can read about both of these activities on page 5. BCS enjoys and appreciates the opportunity to partner with the Baptist family of churches as together we share the love of Jesus through our care ministries. My best wishes to all of our partners as we enter the second half of 2012 thank you for your ongoing and valued support of BCS. Sign up for E-News www.bcs.org.au Like us on Facebook www.facebook.com baptistcommunityservices Visit our You Tube Channel www.youtube.com BCSNSWACT Ross Low CHIEF EXECUTIVE OFFICER ABN 90 000 049 525 Your Care Our Passion contents 2 COVER STORY Belonging Nowhere 4 NEWS Griffith Development Dedicated 6 This Little Shop 7 BCS Care Challenged During the Riverina Floods Australians Deserve to Age Well 8 Future Directions for Child Care 12 Everything in One Place with Brendan Wood (Rev) Community Relations Manager Looking out for others If there is anything that brings me encouragement it is stories of people who are prepared to go the extra mile for others or serve people with no expectation of reward or recognition. Hopefully you can instantly think of someone who fits this description or a recent situation where you were fortunate enough to witness a selfless act of service. For me the question always arises about the motivation these people have to do what they do. What causes someone to go out of their way or even risk their own life in a time of crisis What urges someone to see a need and to automatically step in to help in whatever way they can Whatever the range of motivations I suspect these people have grown developed and been inspired to a point where they understand the high calling presented to the Church in Philippi. In Philippians 2 3b-4 we read in humility value others above yourselves not looking to your own interests but each of you to the interests of the others. For me this is one of the most confronting verses in the Bible as it reminds me of two key challenges presented by Jesus to those who seek to follow Him. That is to deny ourselves (Mark 8 34) and to lay down our lives for others (John 15 13). This is a high calling that involves risk commitment and sacrifice. Yet we are surrounded by people who are following in this way people who have learned to truly value others above themselves and to look to the interests of others wherever possible. As you read this issue of Trust may you be inspired by the many volunteers serving in a variety of ways every day across NSW and the ACT. May you be challenged as you read about those who went beyond the call of duty during the floods last January. May you be encouraged by the work being done to reach out to those who are homeless. Finally may you be spurred on in your own journey and the opportunities that God is presenting to you your local Church or the organisations that you support. regulars 5 CHURCH PARTNERSHIPS Merrylands Baptist Gets Acoustic 9 SERVE Never Too Late for Love 10 BCS VOLUNTEERING National Volunteer Week 11 VOLUNTEERING OPPORTUNITIES 13 TRUST FILE This publication is printed on EVOLVE 100% recycled paper BW TRUST Editorial Team Brendan Wood & Elizabeth Byrne Graphic Designer Zo Scott TRUST is the partner s magazine produced by Baptist Community Services NSW & ACT for the benefit of its members donors and supports clients the Baptist Churches of NSW & ACT and the wider community. TRUST is distributed quarterly to a readership of up to 11 500. This includes distribution of specified quantities to the Baptist Churches of NSW & ACT. www.bcs.org.au TRUST WINTER 2012 1 cover story On Census night 2006 almost Belonging Nowhere Homelessness can be a vicious cycle one which is extremely hard to break from. In this Trust feature Scott Pilgrim writes about how BCS LifeCare offers hope and support to people seeking safe and secure housing. On Census night 2006 almost 105 000 people were homeless in Australia. Bill was one of those sleeping rough on that Winter s night when the count was taken in Newcastle. The 2006 homelessness figures were alarming to all levels of Government and community organisations working in the sector because they showed that the number of homeless people in Australia was continuing to grow. Further it was found that half of the people who requested immediate accommodation from the homelessness service system were being turned away because of a lack of resources and available accommodation. In 2008 the welcome response from the then newly elected Rudd Government was a new national funding stream aiming to significantly reduce homelessness particularly among rough sleepers and the indigenous population as well as seek to bring much needed reform to the specialised homelessness sector. Fast forward to 2012 and Bill has been one of many of the nation s homeless who has moved from being a Census statistic to a person whose life is undergoing genuine change. 2 TRUST WINTER 2012 105 000 PEOPLE were homeless in Australia. As Bill puts it I have a sense of hope and purpose for the first time in many years. I can see a better tomorrow. I can even think about some goals for the future. Bill is currently maintaining a Housing NSW tenancy he has ceased substance abuse his mental health is stable and he is compliant with treatment needs. He has re-established family supports and in the past 12 months he has had no hospital presentations or admissions after years of regular hospital visits and stays. Bill is one of the many real life success stories that are emerging from the Commonwealth funded Newcastle-based Reaching Home program. Baptist Community Services NSW & ACT (BCS) is the nongovernment partner working alongside Hunter New England Health Housing NSW and Legal Aid NSW in an assertive outreach initiative aimed at reducing homelessness in the city with a focus on rough sleepers and others with chronic complex social health and physical needs. BCS involvement in Reaching Home is just one of many different responses that BCS LifeCare is making in its support of people doing it tough and struggling to find stable and secure shelter. And just as the BCS LifeCare programs are diverse so are those in need of housing support. Almost half of the nation s homeless are couch surfers people forced to move around between family and friends but with no home of their own. About 14% sleep rough in parks on the streets under bridges and in squats while another 23% are living in insecure accommodation such as boarding houses or emergency shelter. There are research findings from the across the globe which demonstrate the growing strong link between homelessness and decline in mental and physical health. Australian Housing and Urban Research Institute (AHURI) findings highlight that assisting homeless people into longterm secure housing is the best long-term outcome in breaking the homelessness cycle as well as providing direct benefits to the individual and broader community. However the AHURI research also identifies that breaking the cycle of homelessness requires a long-term commitment to supporting people with chronic and complex needs. Programs across BCS LifeCare are fleshing out this on-theground commitment on a daily basis working with men women youth and children in seeking practical and tangible housing outcomes aimed at breaking the homelessness cycle. cover story These services include BCS Chisholm Care Providing crisis and medium term accommodation and support services for women and children escaping domestic violence. BCS Community Housing BCS has welcomed the opportunity to provide community housing through the National Rental Affordability Scheme and through support from Housing NSW having opened affordable housing projects for seniors in Goulburn and Lismore in the past year. BCS MayCare Community Centre & BCS Darcy House Community centres in Newcastle and the Illawarra that serve and respond to the needs of some of the most vulnerable where clients with housing needs are supported and provided with practical care and assistance on a daily basis. BCS Leith House A medium to long term supported accommodation service for homeless young people aged from 14 to 18 years. BCS Night Vision A Newcastle-based street outreach service that connects with homeless people providing food meals clothing blankets a listening ear and housing referral and support each week. Having a home to go to is fundamental to quality of life and participation in society. To have no home is to be excluded and disenfranchised from society. Every day in practical and relevant ways BCS is working with people like Bill opening doors to secure housing social inclusion and most importantly hope for a new future. With your financial and prayerful support we will be able to keep reaching out to people like Bill with BCS vision of life-transforming care. Overview of factors causing homelessness from Federal Government White and Green Papers (2008) Socio-economic factors Housing under-supply Unaffordable housing Unemployment Deinstitutionalisation Poverty Relationship breakdown and changes to family structure Limited access to public housing Lack of co-ordination between support agencies Barriers to accessing services Discrimination by landlords Financial crisis Social Exclusion Lack of personal capacity and resources Domestic and family violence Sexual physical or emotional abuse Living in over-crowded accommodation Lack of education Problem with employment Lack of social networks Lack of knowledge of resources and support networks Non-cohesive family unit High levels of family stress or conflict Low levels of social attachment Individual issues Poor life skills Cultural factors Alcoholism Substance abuse Mental illness Poor physical health Disability Criminality Homelessness as a lifestyle choice H o m e l e s s N e s s A p p e A l Last year Megan was homeless. Megan had a series of abusive relationships and was using drugs and alcohol to numb her pain. When BCS LifeCare staff met her she was squatting in an abandoned house with no running water or electricity. The Sheriff soon moved her out onto the street and Megan ended up living in the back of a borrowed car. Her young children had been removed and placed in foster care and although she desperately wanted them back she knew she couldn t look after them. BCS LifeCare outreach workers gave Megan food and clothing and worked with other agencies to help Megan get off the street. With the support of our staff Megan chose to confront her addictions and booked herself in for an extended stay at a Drug and Alcohol Detox Unit. On her return staff helped Megan find somewhere to live and supported her journey back to health. As Megan continued to rebuild her life she was able to... continued Names and some details have been changed to protect the privacy of our client. www.bcs.org.au TRUST WINTER 2012 3 news Pray Give thanks for the way God is working in the lives of Megan her family and other BCS LifeCare clients. Pray for those who are homeless this winter. Pray that they will be able to find suitable accommodation and begin the journey towards a new life. Pray for BCS LifeCare staff working with our homeless clients that they will be effective in meeting the often complex needs of each person and that the love of Christ will be evident in everything they do. Griffith Development Dedicated reconnect with her children. She began volunteering at a local community centre assisting many of the people she had been sharing the streets with only months before. Just one year later Megan is studying at TAFE and has moved into private rental accommodation which she shares with her children. Hope for the homeless. Homelessness is not only about a lack of safe secure accommodation - it is also about a lack of belonging. Homeless people are often disconnected from themselves their families and community. They can feel abused thrown away and forgotten. BCS is able to provide an authentic Christian community for people in need through our community centres in disadvantaged areas. It is this combination of practical and emotional support that is able to give people like Megan hope for a new future. You can help. You can offer Christian care to individuals and families who are homeless or at risk of homelessness. Your taxdeductible donation this winter will provide hope practical care and Christ-like compassion to people like Megan. mr Ross low (Ceo) and Dr Graham Henderson (Chairman of the Board) Volunteer Volunteer your time serving at a BCS Community Centre in Newcastle Petersham or the Illawarra. During this year s annual BCS Board Tour BCS development in Griffith ACT was dedicated with a small ceremony. Local BCS Members were invited to attend a sod turning and dedication of the development on Sunday 18 March along with BCS Directors and Strategic Leadership Team members. The development comprises a new state of the art 160 bed residential aged care facility catering for people with low and high care needs as well as dementia. The site will also include a Wellness Centre. The new development will provide an additional 55 aged care beds in the ACT and will be added to with BCS Morling Lodge s 105 beds which will be relocated to the Griffith site at the conclusion of the development. CEO Mr Ross Low acknowledged the growing aged care needs in the ACT during the ceremony. It is good news that BCS is able to help meet some of this growth he said. I was reminded again in a recent meeting that it is not just about the building it is about the care we provide. This is certainly our continuing aim to provide person centred care that encourages flexibility and that seeks to put our clients first. I would like to take the opportunity to acknowledge all those who have gone before us in growing BCS to where it is today. In the ACT this includes the service of George Morling Fred McMaster and many others who have given of their time money and energy over the years to care for people in this Territory he said. Denham Construction began construction of the Griffith development in March and estimate building will be completed by November 2013. Give Run a collection drive at your church or club for pre-loved jumpers scarves beanies gloves and blankets and take them to a BCS Community Centre or other homeless ministry in your area. Make a donation to BCS LifeCare s homeless ministries using the coupon on the back page or online at www.bcs.org.au. 4 TRUST WINTER 2012 church partnerships BCS Connect Grants Merrylands Baptist Gets Acoustic Merrylands Baptist Church (MBC) in Sydney s west had a vision to grow their youth ministry through reaching out to local youth who did not already belong to a church or youth group. The MBC youth group was small with only a handful of teenage girls and the Youth Pastor Chris Hall. Now only a few years later the Youth Centre is regularly attracting 60-70 young people each week the church Youth Group is thriving and a new music ministry for young people has begun. The church took on the ambitious task of establishing a youth centre and in February 2011 the Encounter Youth Centre opened a fun and safe place for youth of all nationalities religious backgrounds and family circumstances to come and hang out with one another. Many young people played instruments but few had the opportunity or confidence to actually be part of a band. As youth leaders talked to the youth in the church other church youth groups students at both Merrylands and Holroyd High Schools where Chris Hall taught scripture the local outreach worker for Holroyd Youth Services the Senior Strategies Office at the Department of Community Services as well as many others involved in youth work in the Merrylands area the vision of providing band opportunities as part of the Encounter Youth Centre Ministry emerged. Through the funds provided by the BCS Connect Grant program some musical equipment was purchased and the official launch of the Encounter Band Ministry was held on 17 February 2012 12 months after the opening of the Youth Centre. An Acoustic Band night was held with four different artists playing two of whom were local. From this beginning each fortnight songs are practised and talents utilised providing a safe and non-threatening environment as young people build confidence and trust as they work together. The band project has helped to encourage more youth from the area to come along to the Youth Centre. One boy attending was having trouble fitting in but after discovering he was a very good drummer he agreed to join the band and now he has found his place and good friendships are developing with others. Youth at merrylands Baptist Church Another boy was so impressed with the program he brought along five friends the following week and one of the girls indicated she had never been in a church in her life before Since the Youth Centre commenced numbers attending have steadily grown with between 60-70 regular attendees. In addition up to 20 young people have stayed on for Bible study many of whom have never read the bible before. Rev Howard Bennett Partnership Development Manager was privileged to represent BCS to present a Certificate of Partnership and presentation cheque to the church to acknowledge our partnership in this ministry of amazing transformation. Youth pastor Chris Hall says I am excited about how this project is developing and it has been very encouraging seeing every aspect of the Encounter Youth Centre working together and seeing lives changed. Every single week the Youth Centre runs I keep getting blown away by what God is doing. It has far exceeded what our hopes and dreams were for the youth ministry at MBC and I know that it is just going to continue to grow and evolve. merrylands Baptist Church receive their Connect Grant funding BCS Connect Grants 2012 APPLICATIONS NOW OPEN Is your church passionate about meeting the social and spiritual needs of people in your community Do you have an idea for a community-based ministry but lack the funds to get it started Then a BCS Connect Grant may be the answer. To apply for a grant visit the BCs website for an application form or contact Rev Howard Bennett partnership Development manager on 02 9023 2562 or email hbennett bcs.org.au www.bcs.org.au www.bcs.org.au TRUST WINTER 2012 5 news This Little Shop mrs Robyn Hayes The Dubbo outlet staff and Volunteers from Food 4 life Central West outlets In the last edition of Trust we reported on the impending launch of the new BCS Food 4 Life outlet in Dubbo. Following significant growth and a successful partnership with BCS microfinance teams read about how BCS Central West outlets are making an enormous difference to people in their local communities. BCS ninth Food 4 Life outlet was officially launched in early May with support from the local community BCS staff volunteers and Councillor Ben Shields on behalf of Dubbo City Council. With over 620 households now accessing the food service which has been operating since January Clr Ben Shields was both shocked and grateful that BCS Food 4 Life outlet was in full swing. During the launch Group Manager for BCS Food 4 Life Mr Mark Hallett read excerpts from the Dubbo and Wellington outlet comment books where clients praised the outlet for its practical assistance and care. It s great why waste the food if it s still good to eat. It s a real good idea. The people are really good to the customers. This little shop is a God-send for those that are having troubles making ends meet. The best shop in town. Wouldn t manage the weekly shopping without this wonderful service. Robyn Hayes Manager of the Central West outlets said that word of mouth has led to the majority of clients accessing Food 4 Life. In Dubbo we re averaging between 10 and 20 additional memberships a day she said. The bills that are coming in [for clients] are huge. They try and pay their bills before the power s cut off and everything like that. Food is down at the bottom said Mrs Hayes. Both Dubbo and Wellington outlets work in partnership with BCS growing microfinance loans services offering the community low or no interest loans for vital household goods including furniture white goods and car repairs. The synergy between the two services allows BCS to provide a holistic service to the community. The clients can literally access affordable food cross the hallway and apply for an interest free loan for a new fridge or a washing machine said Mr Hallett. Wellington s outlet has been operating since December 2010 and already has 750 households registered a significant number given the town has a population of only 5 200. Since 2007 over 14 000 households have registered with one of BCS nine outlets. Basic food items are sourced from Food Bank which initially come out of supermarkets where it is reaching a period of time where they would no longer sell it. The food goes to the Food Bank warehouse and we collect it for a service fee. Our clients make a donation for the food they access and they are happy to do so because they don t see it as charity they see it as having a choice to select what they want said Mr Hallett. Other food personal and grocery items are sourced from alternative suppliers. Local farmers as well as the Wellington Men s Shed also donate fresh vegetables from their community garden. Dubbo and Wellington outlets are both staffed with volunteers and job seekers from OEC who are learning the retail trade from Mrs Hayes. 6 TRUST WINTER 2012 news Australians Deserve to Age Well BCS Care Challenged During the Riverina Floods In March 2012 the Riverina area was inundated with flood waters for the second time in 18 months creating a challenge for BCS staff clients and the local communities across Wagga Wagga and Griffith. On 1 March the small township of The Rock was evacuated and BCS community transport staff assisted in the evacuation with some people taken to BCS Towner House a respite cottage while another person was re-homed at BCS Caloola Centre. Five days later the CBD of Wagga Wagga was evacuated with order given late in the evening and during the early hours of the morning. BCS community transport buses and staff were again used to evacuate frail residents from Sunny Cove a retirement village located within the CBD. BCS staff worked through the night transporting people firstly to the evacuation centre at Wagga Wagga High School and to BCS Caloola Centre where BCS care staff looked after the frail evacuees. In total BCS Caloola Centre took in 37 residents from other facilities and the local community with the longest stay being five days. Wagga Wagga City Council engineers declared the levee bank safe after three days and BCS vehicles and staff were again called in to transport evacuated people back to their homes. BCS staff in Griffith were also affected with some staff evacuated from their homes and others floodbound and unable to leave their homes. Rostering became difficult Flooding near Wagga Wagga By 2056 25% of Australia s population will be 65 years or older including 7% who will be aged 85 years or older. The National Aged Care Alliance s Age Well campaign to improve Australia s aged care is driven by an alliance of organisations in the aged care sector that see an urgent need for reform. The Independent Productivity Commission report Caring for Older Australians being considered by the Government recommends comprehensive reform to the aged care sector to provide a system which is simpler fairer more affordable and equitable for all Australians. To read more about and support the Age Well campaign visit www.agewellcampaign.com.au however BCS coordinators made every effort to keep services to clients as normal as possible. With the Sturt and Newell Highways cut in several places and Narrandera completely isolated BCS staff member Sonia Cahill the only BCS employee living in Narrandera worked nine days straight ensuring that the clients in Narrandera continued to receive their care. Another staff member and her husband drove a client requiring renal dialysis through a section of road only all-wheel vehicles could access to ensure the client did not miss their treatment. As Mirrool Creek flooded towards Griffith and Leeton two BCS clients who live on a property at Barellan had to be airlifted via helicopter as their property became completely surrounded and no staff could get in to deliver care. During the natural disaster BCS Riverina and Murrumbidgee staff demonstrated clearly that their concern was the health and well being of their clients as well as the local community. Image sourced from http www.abc.net.au pm content 2012 s3449042.htm www.bcs.org.au TRUST WINTER 2012 7 news Future Directions for Child Care In February the Strategic Leadership Team (SLT) and the Board of BCS made a significant decision to withdraw from managing BCS Northmead Baptist Child Care Centre (NBCC) and BCS Auburn Baptist Pre-School Kindergarten (ABC) following much prayer consideration and review of the two child care Centres. As BCS continues to reach out to the Australian community and meet unmet needs the organisation believes that its capacity and strength in the child care sector is limited. In the last five years BCS has attempted to on a number of occasions expand its child care ministry however in each instance the organisation has been unsuccessful. BCS believes there are organisations that are better placed and equipped to provide the most suitable support and management of child care centres particularly with current changes to the Australian Quality Framework Standards being introduced in 2012. BCS has been working closely with Parramatta Baptist Church and Auburn Baptist Church on whose properties the Centres are located to investigate partnerships with other organisations that have strong child care experience. BCS will continue to manage and operate the Centres without any changes until the future direction of the Centres has been determined. BCS has been privileged to participate in the childcare ministries of Northmead Baptist Child Care Centre for 27 years in partnership with Parramatta Baptist Church and Auburn Baptist PreSchool for 36 years in partnership with Auburn Baptist Church. We are very proud of the achievements and care that staff at both Centres have offered to local families said Mr Rob Ellis General Manager BCS LifeCare. We are currently working closely with both Churches as they consider potential organisations. Together we are committed to ensuring that the interests of We are very proud of the achievements and care that staff at both Centres have offered to local families... - Mr Rob Ellis General Manager BCS LifeCare children families and staff are protected during this transition and that a strong basis is provided to enable the continuing provision of excellent education and care. The LifeCare Division of BCS provides a range of services for individuals and families living with disadvantage and distress through 16 programs delivered at more than 40 sites across NSW and the ACT at a total cost of 13 million. Practical help and Christ-like compassion is offered through community housing homelessness services supported accommodation for women and children escaping domestic violence microfinance loan schemes affordable food four drop-in community centres counselling services and chaplaincy. 8 TRUST WINTER 2012 Serve To support the work of BCS chaplains please visit the BCS website www.bcs.org.au Never Too Late for Love REV IAN DUNCAN BCS HEAD CHAPLAIN f you were raised in a strict home you can probably identify with Marie. Her parents were very straight-laced and demanded that their daughter be very prim and proper. Of course the family went to church both morning and evening every Sunday. Between services she remained in her church clothes and was not allowed to play. Children should be seen and not heard so Marie was required to sit in silence in the parlour while the adults chatted and enjoyed high tea. Hearing other children including her own brothers outside playing marbles only added to her misery. Does any of that sound familiar Well the years rolled into decades and eventually Marie came to live in a lovely BCS aged care hostel. That was where she first met her BCS chaplain. But Marie didn t need a chaplain. She kept to herself. She was totally selfsufficient and her words were full of all the right religious phrases. The staff were kind and attentive but Marie remained a rather demanding lady. Her chaplain I was gracious but detected a hint of bitterness below the surface despite the attempts to present the veneer of a perfect Christian. As Marie grew older and more frail she moved into the nursing home. Her chaplain became a more welcome visitor spending time with Marie and helping her make some adjustments allowed them to get quite close. Marie was on a journey of discovery. She was learning about herself she was learning about her Lord and was learning about love. She is slowly realised that her harsh religious background contained very little love. She was not loved or cherished. She had sound doctrine drummed into her but she knew nothing of the character of God. Today she was learning that Jesus loves her. This is a love that is beginning to transform her and her chaplain says I long for her to know how precious she is in God s eyes. I pray that as I spend time with her Jesus will be able to melt her love-starved heart. This is the mission of BCS To express Christ s love. www.bcs.org.au TRUST WINTER 2012 9 volunteering National Volunteer Week Celebrating Our Volunteers CRAIG GOODREID BCS VOLUNTEER SERVICES CONSULTANT heart to volunteer our clients are provided with company and meaningful conversation which they look forward to every week. Val provides nutritious meals for up to 60 community centre clients in the Illawarra twice a week for some of the clients it is their only meal for the day. Felicity drives a resident every Wednesday to a hands-on studio for pottery and sculpture sessions. She also goes on bus outings shopping and caf runs and assists with activities in the facility. All across Australia volunteers are recognized during National Volunteer Week (May 14 20). This year BCS presented a Certificate of Appreciation to each volunteer and held a variety of thank you lunches dinners and celebrations. Every single volunteer is valued and every contribution is important not just to our clients but also because volunteers are an essential part of maintaining BCS standard of care. Since starting as Volunteer Services Consultant in February I ve discovered that the best part of my job is hearing the diverse stories of our volunteers. I am amazed at the work they do every day to make a difference in the lives of BCS clients and I d like to share some of those stories with you. 10 TRUST WINTER 2012 Megan cooks a two-course lunch once a week for 30 to 60 community centre clients. The clients are provided with possibly their only home-cooked meal for the week including roast turkey with vegetables followed by sticky date pudding for dessert. Judy assists BCS with a mobile library. She spends approximately two to three hours visiting clients in their rooms and providing library books for the clients to borrow. The clients would not receive this service without Judy. Vincent drives two residents to visit their wives at high care facilities every Thursday. He also takes residents to appointments out for coffee and to the shops. Ruth visits a number of clients at a BCS aged care facility for two hours a week. Because of Ruth s Varis transports and accompanies a BCS client from Western Sydney to Chatswood to visit his wife s grave each month. It is the only visit the client is able to make to the cemetery and Varis makes this possible. Margaret and Beatrice provide companionship to a blind lady taking her to do her grocery shopping and enjoy a coffee. These are not the only examples of volunteers making a difference to someone s life. Every BCS volunteer makes a difference and although we may only have one official week where we celebrate their contribution it s appreciated every day by the staff they work alongside and the clients they serve. For more information about volunteering email volunteering bcs.org.au or call Craig on 9023 2563. 10 Be part of the change... today Do you want to make a difference in the lives of people in need BCS greatly values the contribution of volunteers as we pursue our vision of life-transforming care. Read on and find out more about current opportunities. SYDNEY BCS Care Centre Hills District (Castle Hill) Companion Social Activity and Shopping Assistants Volunteers are needed to provide transport companionship and support to isolated and or housebound aged frail aged and younger people with a disability. The time commitment is 2 hours weekly fortnightly. NSW drivers license and own vehicle (with comprehensive insurance) are a requirement of this role. Please contact Agnes on 02 8896 4700 for more information. BCS Aminya Centre (Baulkham Hills) Pianist A pianist is required weekly to play for high care residents on Thursday morning from 9 30 10 30am. Activities Assistant Table Games A Volunteer is also needed to play table games such as Scrabble cards and Rummi with residents in small groups or one on one basis. Time commitment is flexible. Please contact Jo on 02 8896 3915 for more information. GREATER SYDNEY & ILLAWARRA BCS Chisholm Care Assistant to Client Support Worker To assist the case worker to provide services to women and children living in our supported housing program one to two mornings per week. Assistant to Child Support Worker To help Child Support Worker care for children and facilitate a play group. Tuesdays and Wednesdays for 2-3 hours. Female applicants only for these roles as this is a domestic violence service. Please contact Lesley on 0423 561 197 for more information. BCS Care Centre Illawarra Shoalhaven (Nowra) Social Support and Shopping Assistants To help support clients to remain living independently in their own homes by assisting with shopping (locally) as well as providing companionship and social contact. Desired time commitment is 2 hours minimum per week (client service is 2 hours). NSW drivers license and own vehicle (with comprehensive insurance) are a requirement. Please contact Emma or Karen on 02 4480 7500 for more information. HUNTER & MID NORTH COAST BCS Maycare Community Centre (Mayfield) Volunteers required for Maycare Community Centre to assist in serving meals tea and coffee chatting with drop in clients. 2 - 4 hours per week. Please contact Mary on 02 4032 5288 for more information. BCS Kularoo Centre (Forster) Bus Driver Volunteer bus drivers are required to assist the Lifestyle staff to provide regular weekly social outings for residents of the BCS Kularoo Centre. Time commitment is 2-3 hours per week Please contact Davina on 02 6555 1600 for more information. BCS Care Centre Hunter (Newcastle) Social Interaction and Bus Driver We are after a few volunteers to assist with Centre Based Day Care. This involves interaction with clients helping in the kitchen and some transport in their own car possible shopping respite home based interaction as well as possibly drive a small bus which only requires a standard C Class license. Please contact Amanda on 02 4962 8230 for more information. CENTRAL WEST BCS Care Centre Mid State (Dubbo) Companion Social Activity Transport and Shopping Assistants Volunteers are needed to provide transport companionship and assistance for Social Support activities on Tuesday and Fridays for 2 - 2.5 hours and 2 hours fortnightly on Wednesday. A bus driver is also needed to drive an 8 seat bus which only requires a standard C class license. Please contact Julia on 02 5804 7300 for more information. BCS Carlingford Activities Assistant Any day between 10am11 30am or 1.30pm2.30pm Bus Outing Assistant The 3rd and 4th Monday of the month between 10 00am 2 15pm Van Driver Tuesdays 9.30am 12pm to drive the ladies to morning tea. Driver s licence essential. Bus Driver LR Licence essential Casual Relief for the 3 facilities on the Carlingford Site Please contact Eira Steane on 8832 2033 or for more information. BCS Marsfield Sunday Worship Service Leader Volunteers are required to lead Sunday Worship Services at the Aged Care Facilities on site as a ministry. Time commitment would be around once a month for about 2 hours plus preparation. You would be placed on a roster with other ministers and volunteers. You would need to be a Christian who is already active in your local Church with an understanding of the Bible and able to communicate well (and with a strong voice) and good people skills. Please contact Ross on 0401 984 607 for more information. news EVERYTHING in One Place Under Construction Development at Kellyville The most frequent message Maria Carew Community Development Manager at The Gracewood Community hears is that retired people want to move while they are well. They are often living in large family homes they no longer need and are looking to downsize and relocate to somewhere they can enjoy a better lifestyle. Owned and operated by Baptist Community Services - NSW & ACT (BCS) Gracewood is a brand new retirement living development that will provide seniors with an opportunity to live a better quality of life. It will provide a vital community lifestyle a wide range of facilities and care support as and if required. Maria says People want to be able to take advantage of everything the community has to offer. They are excited by the prospect of living in something so modern and spacious. They like the light balconies and aspect. She went on to say They also like the fact they can take advantage of the care that BCS can provide should they need extra care and support as time goes by. 12 TRUST WINTER 2012 Unlike other retirement living developments BCS has planned the staging of Gracewood Kellyville to ensure that residents living in the community will have all the facilities in place from the very first day. Consequently the first residents will be able to fully enjoy the convenience of having an on site swimming pool lounge area gymnasium hair salon chapel coffee shop restaurant and medical practitioner rooms. Maria Carew says We have had a great deal of interest in Gracewood. The people I have spoken to and shown through the marketing suite are impressed with the level of care and thoughtfulness BCS has given to all aspects of the development. She went on to explain They are impressed with the fact it is environmentally sustainable and they will save on operational costs. But importantly it is the sense of community and support that we offer as a BCS organisation that they are most impressed by. Currently we are putting the finishing touches to our first display apartment at Gracewood Kellyville. Available for inspection by appointment only this display apartment will give visitors a feel for the spaciousness of the new design and the quality of the finishes and fixtures. We d love you to visit and see for yourself what makes Gracewood so very different to other retirement living developments. Call Maria Carew on 1800 116 550 or email sales thegracewoodcommunity.com.au to make your appointment to find out more about the better way of living offered at Gracewood Kellyville. trust file Discovering What Our Client s Value Many things can be determined by looking at an organisation s metrics financial reports client and resident numbers and more. But this wasn t giving BCS the in depth insights needed into care delivery. As a result the Client Perception of Value (CPV) project was developed and has subsequently been used twice across all of BCS Residential and Community clients to determine what sort of care people want and the manner in which they wish to receive it. Recently three of BCS most outstanding Care Centres as rated by clients were presented with achievement awards during a celebration event for staff BCS Care Centres at Southern Highlands Mid North Coast and Cumberland (Auburn). Each of these Care Centres were considered to be outstanding in that they rated strongly across all of the main factors that clients had identified as important in their care. These included supporting client independence clientfocussed services providing information professional and capable care staff positive and engaging culture and responsive administration. BCS Continues To Enjoy Accreditation Success Every three years the Federal Government requires residential aged care facilities to undergo thorough accreditation audits where staff and residents are quizzed and care processes are evaluated over a two to three day period. All of BCS facilities are successfully passing accreditation meeting all 44 standards and being recognised in various care areas including infection control management dedication of staff home-like and family atmosphere and recreational activities. The positive feedback being received from residents and their families is most telling of the care and supportive culture that exists across BCS residential aged care facilities. In Australia residential aged care facilities are required to be accredited to receive Australian Government subsidies. Baptist Community Services NSW & ACT (BCS) 28A Cambridge St Epping NSW 2121 PO Box 655 Epping NSW 1710 T (02) 9023 2500 F (02) 9023 2501 E ask bcs.org.au W www.bcs.org.au ABN 90 000 049 525 The Trust File Are you training for the 2012 City2Surf BCS supporters can fundraise for BCS LifeCare ministries this year during the annual City2Surf event. If you re running or walking the 14kms on Sunday 12 August select BCS LifeCare as your charity of choice during registration. Then contact the BCS Community Relations Unit to request your free BCS hat to wear during the event. City2Surf registration opens on Sunday 27 May at www.city2surf.com.au. BCS Community Relations Unit events bcs.org.au or call 9023 2645. Steps Aged Care An easy to view 3 minute animation explaining the steps into aged care. It can be hard to know what to do and where help is available when caring for a loved one who is ageing. We put to work a creative team and charged them with the job of explaining community aged care and residential aged care services in a straight forward way. Steps into In-home Care BCS was one of the pioneers of bringing care into people s homes. This helpful animated film describes in-home care and the simple steps to accessing care in your own home. Steps into Residential Aged Care We all age and sometimes the care we need can no longer be provided in our homes. This film outlines the steps into a residential aged care facility. Visit BCS YouTube Channel to watch & share these films with your friends and family. into www.youtube.com BCSNSWACT www.bcs.org.au TRUST WINTER 2012 13 Your gift today can give those who have been abused thrown away and forgotten a chance for a whole new life. Please send your taxdeductible donation today using the coupon overleaf or donate online at www.bcs.org.au. I want to help BCS transform lives 1. My details (please print) Rev Dr Mr Mrs Ms Miss First name Surname Address (please circle) Mobile H( DOB ) W( ) If anyone has material possessions and sees his brother in need but has no pity on him how can the love of God be in him Dear children let us not love with words or tongue but with actions and in truth. 1 John 3 17-18 NIV Email 2. My life-transforming gift I would like to make a gift of to help BCS transform lives. Please direct my gift to Where most needed BCS LifeCare s Homeless ministries BCS Chaplaincy Services BCS Chisholm Care (for women and children escaping domestic violence) 3. Payment details I enclose my cheque money order made payable to Baptist Community Services - NSW & ACT OR Please debit my credit card Visa Mastercard Diners ..................... ....................... ..................... ..................... Name of cardholder Expiry date Signature 4. Request more information Please send me information on How I can support BCS regularly Including BCS in my Will Becoming a BCS Company Member Subscribing to TRUST Volunteering Please detach coupon and mail to Baptist Community Services - NSW & ACT PO Box 655 Epping NSW 1710 DONATIONS OF 2 AND OVER ARE TAX DEDUCTIBLE ABN 90 000 049 525 NEWSWIN12