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Talk of the trade In brief Gloria focuses on lower-tier cities Gloria Hotels and Resorts will be focusing on its three brands Gloria Resorts Gloria Plaza Hotels and Gloria Grand Hotels at this year s IT&CM China. Thomas Jouan the group s corporate director of branding has indicated that for the China market the company is looking to develop properties in second- third- and fourth-tier MICE cities. The group has recently welcomed four new Gloria Plaza Hotels. As well two new economy hotels under the three-star GtEL brand also opened GtEL Huatai Qingdao Shandong and GtEL Yifang Luotian Hubei. More openings across the group s brands are expected in Luotian Jishou and Xi an. Bigger is better for Millennium Millennium Hotels and Resorts is back at IT&CM China with a bigger booth and sales team this year. The group will be promoting its properties in Singapore the UK the US China and the Middle East. The company has indicated that it is currently working on several projects in China and Taiwan such as Suzhou and Wuyishan both of which will open in 1Q2018. While the brand and name is not confirmed for Suzhou Millennium Resort Wuyishan will have business event facilities as well as USPs like tea appreciation sessions. China needs strategic growth Grimmer By Caroline Boey would still take on the funcIn setting the stage for the tions of a bureau . IT&CM China Keynote Session In Asia based on ICCA rankand panel discussion on the Fu- ings Hong Kong at number ture of MICE in China keynote three is the top business events speaker and moderator Gary city in Greater China followed Grimmer CEO of GainingEdge by Beijing (fifth) Shanghai said the destination was wak(ninth) and Hangzhou (24th). ing up and the He told TTG Show whole game and comDaily China is lagpetitive environment ging in international in Asia will change . conventions and that Grimmer commentis really important for ed that China s sucthe transformation of cess so far has been its economy. It will marketing driven but do well to present a it is becoming more case to every minister Grimmer strategise aware and adept in charge of trade and at business events. foreign direct invest But there is still room for ment to develop a convention growth in exhibitions while strategy for global trade. China needs to think strategiThe lack of differentiation cally about the next steps in between conventions and exhideveloping its conventions bitions in China as pointed out sector he added. during the panel discussion When asked if Chinese cities had resulted in a shortage of needed sophisticated CVBs purpose-built venues with flexhe said only if they want to ible multifunction spaces. be number one in China and He added China is also not among the top five in Asia promoting itself enough and and the CVBs would be differneeds people driving convenent from other destinations but tion sales and organising bids. MEHK offers more experiential rewards Meetings and Exhibitions Hong Kong (MEHK) a division of the Hong Kong Tourism Board has upgraded its Hong Kong Rewards programme for 2017 2018 this time with more enriching experiences for event delegates. Some of the new offers are provided by Hong Kong Disneyland where groups of 50 or more guests will enjoy a complimentary dinner and shopping discounts to make the most out of their magical moments at the themed attraction the Hong Kong Jockey Club where groups with at least 20 pax can access the facility s Happy Wednesday themed carnivals for free food and beer and 50 participating hotels that are dishing out complimentary cocktail receptions for groups of 50 or more. MEHK pointed out that some perks are now made available to small groups of 20 pax staying for a brief two nights so even small- and medium-sized groups who are pressed for time can take advantage of a world of offers . To qualify groups must arrive between April 1 2017 and March 31 2018. Caleb Richard Lai Meet the future leaders of the industry This enthusiastic group of students hailing from China learn the ropes of the business events industry from veterans at the IMEX-MPI-MCI Future Leaders Forum. The full-day session aims to develop relevant skills in them. 2 MARCH 23 2017 TTG SHow DAily iT&CM CHinA CTw CHinA Talk of the trade Gallery Millennials want sharing economy CWT By S Puvaneswary The growing number of millennials joining the workforce in China and their keen interest in sharing economy travel products will require changes to corporate travel programmes opined leaders at Carlson Wagonlit Travel (CWT). Kelly L Kuhn executive vice president and chief customer officer CWT said in her CTW China presentation yesterday morning Millennials are comfortable with Airbnb and similar offerings as (they offer an experience of) being home away from home. The sharing economy is here to stay. Kai Chan president Asia Pacific CWT believes sharing economy accommodation and transportation services should be included in corporate travel programmes to meet demand. She said There is nothing wrong with including them as long as you can track your travellers at all times. A travel manager with a technology company in Shanghai said Didi Chuxing was legalised by the government last year and its operations are regulated. This makes working with them possible and we are in talks. But before we work with them we have to ensure a system is in place to track client movements. A travel manager of an MNC with offices in China said while adoption is dependent on his headquarters in Germany he personally prefers to book with traditional hotel suppliers which ensures accomplishment of duty of care responsibilities. According to Kuhn China has a huge growth potential for managed travel. China s business travel market is forecasted to be valued at US 345 billion in 2017 up from US 260 billion in 2015. However only 20 per cent of Chinese companies are managing travel today. TTG Travel Trade Publishing is a business group of TTG Asia Media Editorial Karen Yue Group Editor Xinyi liang-Pholsena Editor TTG Asia S Puvaneswary Editor Malaysia Brunei Mimi Hudoyo Editor Indonesia rachel aJ lee Yixin Ng Sub Editors Paige lee Pei Qi Assistant Editor Special Projects redmond Sia Goh Meng Yong Creative Designers Caleb richard lai Photographer lina tan Editorial Assistant ttG CHiNa Penny Chang Chief Editor Josephine lee TTG China Online Editor Jessie liu Yvonne Chang Nadia Chung Reporters CoNtriBUtorS adelaine Ng Caroline Boey Julian ryall Prudence lui rosa ocampo SalES & MarKEtiNG Michael Chow Group Publisher Chimmy tsui Publisher Pierre Quek Publisher Online Section ar-iene lee Senior Business Manager Hidy lee Business Manager Emily Zhang Senior Account Manager angela Cai Senior Account Manager Cheryl lim Advertisement Administration Manager Carol Cheng Assistant Marketing & Administration Manager Cheryl tan Corporate Marketing Manager Kwek Wan ling Marketing Executive PUBliSHiNG SErviCES tony Yeo Division Manager Kun Swee Qi Publishing Services Executive lynn lim Web Executive Katherine leong Circulation Executive ttG aSia MEdia darren Ng Managing Director raini Hamdi Senior Editor Let the show begin By Caleb Richard Lai MARCH 23 2017 TTG SHow DAily iT&CM CHinA CTw CHinA 3 Talk of the trade China s cost efficiencies business appeal draw three key buyer markets shoulder the bulk of expenses By Caroline Boey and if it were held in China. S Puvaneswary He explained that China India Singapore and Russia made medical devices which make up this year s largest were good and cheap and non-Chinese buyer contingents the conference would allow at IT&CM and CTW China distributors and manufacturers with 43 registered and buying of medical supplies to network interest among those the TTG and do business. It Show Daily spoke to would also attract ranged from organcollaboration and ising new medical exchange of ideas congresses to sourcbetween medical reing for reliable and searchers and students competitive travel from China. solutions and estabAlso with eyes lishing contact with set on China is Din Chinese provincial Din high level Xian Qin director of governments. support wanted Singapore-based PCO Emphasising the Worldwide People Connecappeal of China as a confertions. Din is looking at bringing ence destination president and CEO of Russian Business Travel an international engineering conference of around 500 & MICE Solutions Agarval delegates to Wuhan next year Radzhesh revealed that he and is at IT&CM China to speak was considering changing the to government representatives venue of a medical conferfrom the Chinese city to discuss ence at end-2017 from Delhi to government support as well as China as there were Russian to source for a local DMC to sponsors who were willing to handle post-conference tours. For Jones Lang LaSalle Property Consultants (India) regional procurement lead for integrated facilities management Pulak Bhaumik China is seen as a place where good and cheap solutions are created. He is keen to identify suppliers of IT solutions that will reduce travel spend. Chinese sellers specialising in meetings and conferences regard the three markets as being important to them too. Liu Ping founder of DMC and PCO China Star said India was an emerging market for the company. She handled one group in 2016 and one so far this year. Liu said while Russian buyers were more price-sensitive than clients from the UK and Germany the company is prepared to invest in developing the market. Liu said We are looking at cooperating with a Russian DMC to organise a show to promote China she said adding that Macau and Hong Kong are more frequently requested. As for Singapore China Star is keen to grow corporate meeting volume. For Alicia Yao who is both general manager of IME Consulting and deputy secretary general of MICE Committee of China Association of Travel Services India holds great potential for association meetings incentives corporate meetings and product launches. Requirements out of India are exacting and spend is tight so we have to be creative and have to train and equip our people with good skills Yao commented. Of the three markets Yao noted a developing trend of more hybrid programmes incorporating incentives corporate meetings and product launches for industries such as IT auto and direct sales sectors. In brief Bellagio opens outside the US The 164-room Bellagio by MGM Shanghai (above) will open next to the Waibaidu Bridge on June 28 2017. Meeting facilities include the 700m2 Grand Ballroom the 150m2 Bella Vista Junior Ballroom two meeting rooms a boardroom and a three-storey-high 700m2 atrium space with a LED screen. Opening rates start from RMB2 200 (US 319). Hyatt Macau goes onto WeChat The 791-room Grand Hyatt Macau has launched a WeChat account which incorporates 360-degree views of the property s function spaces recreation area rooms and lobby area. Stars align for Philippines to win feng shui congress By Karen Yue The International Feng Shui Association (IFSA) has confirmed its next convention in Manila the Philippines. Taking place November 18 and 19 this year the International Feng Shui Convention is expected to attract 200 attendees. Mayet S Santillan project development officer with the events marketing and services division MICE department Tourism Promotions Board (TPB) Philippines told TTG Show Daily that the country won hosting rights because of its proven track record in welcoming trade meetings close historical ties with China and a large Filipino-Chinese community that believes in feng shui. Santillan explained We have more than adequately provided a hospitable venue for (many) international conventions and promoted international camaraderie service and understanding among trade associations in the region. She added We have a thriving local feng shui community and industry. We have many local feng shui masters and one of them is Marites Allen the first and only Filipina to be accredited and awarded the prestigious title of Master in dustries will stand to gain too. Feng Shui by the IFSA. Many feng shui practitionAccording to Santillan the ers in businesses local feng shui comsuch as real estate munity is active and fashion lifestyle and has been conducting education can benefit an annual convention from new knowledge since 2005. coming through the When asked how convention she said. hosting the convenThe TPB will tion would benefit the support IFSA and Philippines Santillan Santillan legacy for delegates with venue local practitioners said People pursuselection link-ups ing feng shui as a with government and private professional career will get entities airport facilitation training while individuals will souvenirs a welcome dinner gain guidance on life decisions and tour packages through the related to wealth health and Philippine Tour Operator Assorelationships. ciation among many others. Santillan believes other in- Nanchang wants big city business Five-star Swiss Grand Hotels & Resorts (China) a first-timer at IT&CM China wants to drum up noise for its 470-room Swiss Grand Nanchang (above) opened two years ago. Margaret Song the hotel s director of sales believes the hotel s central location and its 3 000m2 function space for 800 people can lure more business traffic from Shanghai and Guangdong and wants to grow the contribution to 35 per cent from 30 per cent this year. Perfect China heads to Adelaide Perfect China a Chinese company that deals in herbal health products and kitchenware will bring up to 3 000 top sales representatives to Adelaide in two groups from June 17-20 and June 24-27. This will add A 11.2 million (US 8.6 million) to the state s economy as well as provide a boost to businesses during the quieter time on the tourist calendar. ETAs for Chinese to Argentina Chinese visitors heading to Argentina will now be able to apply for an electronic travel authorisation instead of a visa if they already hold relevant visas to the US or Europe (Schengen). In 2015 the country welcomed 36 000 Chinese visitors and a growth of 10 to 15 per cent is expected said Emora Franco meeting industry coordinator of the Argentina National Institute of Tourism Promotion. For business events there will be a new convention centre opening in Buenos Aires in 2018. Ningbo s MICE union pays off Roomonger opens door to China By Prudence Lui promoting the city in various The Ningbo M.I.C.E. Union domestic and international formed in 2015 to act as a MICE tradeshows. Moreover single entity to attract business when there is a big convention events and assist organisers involving 2 500 people or more has reaped benefits it is impossible for a for the Chinese city. single hotel to cope Since its establishalone so the Union ment 80 per cent can step in to offer a of meetings held in one-stop solution for Ningbo were brought the organiser. in by the Union. The Union has 18 In 2016 alone the members today rangUnion secured 1 568 ing from DMCs and Mao big ambitions meetings involving agents to hotels at300 to 500 people each. tractions and coach providers. Speaking to TTG Show More hotel members will join Daily Union secretary Mao Le in future said Mao. who is also deputy director of She added that Ningbo Ningbo Marketing and Promojoined ICCA as a member in tion said The Union allows late-2015 with hopes of buildus to share intelligence and ing a stronger image as a global work together especially when meetings city. 4 MARCH 23 2017 TTG SHow DAily iT&CM CHinA CTw CHinA TTG Asia Media s Peter Tay (left) and Kong Yeean Leng with SBIT s Ike Zhang B2B travel booking platform Roomonger has signed a GSA agreement yesterday afternoon with Shanghai Business International Travel (SBIT) a move that grants all Chinese agents access to its global products ranging from hotel accommodation to transfers and tours. In turn Roomonger s GSA partners outside of China will benefit from SBIT s travel products and services in the country. Peter Tay manager Global Commerce TTG Asia Media which owns Roomonger said SBIT was selected as a partner for its established name in the market and (reputation) for creativity and innovative outlook on travel . Karen Yue Gallery Sellers go full steam ahead By Caleb Richard Lai Above AccorHotels China s Tina Song Tourism Promotions Board Philippines Joanne Cuento and Mayet Santillan Macao Trade and Investment Promotion Institute China s Tracy Chen Steve Chan and Teresa Lao Left Millennium Hotels and Resorts China s Ian Hu and Pory Cao Millennium Harbourview Hotel Xiamen s Nellie Chen Millennium Hotels and Resorts China s Scarlett Sun Grand Millennium Beijing s Evan Zhang and Millennium Hotels and Resorts China s Leslie Zhou Seoul Tourism Organization s Chris Zhang and Dora An and Ashridge Associates UK s Theodore Spyrou G-Luxe Hongqiao Shanghai By Gloria s Gerry Hu Gloria Hotels & Resorts Nori Kikuchi Vicky Liu Duncan Chu Wisda He and Thomas Jouan Thailand Convention & Exhibition Bureau s Nathinee Chamchan and Nida Chunhacharti Above Grand Hyatt Macau s Oriel Lou Fiona Chou and Paul Kwok Merisis Consulting Company China s Charley Sun and Sands China s Wendy Wang Right Chimelong Zhuhai s Cary Zhang Chimelong Hotel China s Rain Chan and Crystal Shim and Chimelong Zhuhai s Lucas Lu Hark Rock Hotel Shenzhen s Rose Hu Hard Rock International US Greg Naylor and Hard Rock Hotel Shenzhen s Duncan Chen and Nina Zhang Hong Kong Disneyland s Constance Kuk and Hogan Lovells (Middle East) UAE s Jyoti Wadhwana Hong Kong Tourism Board s Sarah Su Zoe Lo and Rebecca Zhu 6 MARCH 23 2017 TTG SHow DAily iT&CM CHinA CTw CHinA Buyer profiles Let s meet the buyers Buyers tell TTG Show Daily what draws them to IT&CM China 2017 and what they hope to achieve I hope to be able to deepen my relationships with suppliers hotels and DMCs. I particularly enjoy the face-toface business appointments at the show which allow buyers and sellers to have intimate and meaningful sessions. George Yeo Business development director APAC Ballyhoo Creative Consultancy Singapore This is the fifth consecutive year I am attending IT&CM China as we organise many events in China. I would encourage sellers at the show to facilitate more opportunities to encounter local lives and culture so that buyers can take away a quality and memorable experience. Jof Calstas Secretary general ICOM International Christian Organisation of the Media Switzerland IT&CM China offers a great opportunity to reach out to and discuss potential business with global companies. I hope to gain plenty of first-hand information on new products. Meanwhile I also wish to identify suitable exhibitors and new venues in Europe. Guo Binhui Manager global accounts HelmsBriscoe (China Beijing) China I look forward to building lasting business relationships with suppliers at IT&CM China. It is important to build these relationships as my suppliers are the conduit between my business and theirs. This show allows me to meet with like-minded individuals that understand my business and clients and provide me with the best rates and experiences. I encourage sellers to also provide opportunities to incorporate fam trips once the business is secured or is about to be secured. Julie Romania (De Maria) CEO and Founder Imaginative Events Australia I would like to meet new suppliers and reconnect with my existing ones. I am especially interested to explore more luxury and five-star hotels in mainly Shanghai and Beijing. Hanna Franz n Managing director Franzen Events Sweden Besides networking opportunities at IT&CM China I am also looking forward to explore new destinations hotels key event organisers and GSAs that will help us to provide a wider choice to our customers. Manish Raj Vice president and business head corporate sales VIA.COM India I like how IT&CM China has a unique list of exhibitors that allow me to expand my company s business contacts. Hao Zhi Gang Vice general manager Inner Mongolia Leader Grand View Culture & Tourism Development Co China My main focus at IT&CM China would be to meet regional suppliers. I would love to see activities and venues that are suitable for high-end incentive groups. Udo Landow CEO owner Agency Show D Vision Germany IT&CM China helps me obtain the latest trends in the industry and also to explore new venues for my events. Hu Tianwen Supervisor CIIC International Travel Service Co. Shanghai Branch China I need new partners in China as we are aiming to expand supplier base in the destination. Nataliia Pigulevskaya CEO Gloria Event Management Ukraine I hope to establish new business contacts get to know at least a little culture and economy of China to confront it with the current concept of China in order to better present the offer to its customers. Jerzy Jaworski Managing Director Travel Office & Poland MICE Jaworski Poland I want to greater knowledge about the latest industry trends and obtain more business contacts through networking opportunities at IT&CM China. Wei Yunhua Account manager East Star (Beijing) International Events Management Co. China MARCH 23 2017 TTG SHOW DAILY IT&CM CHINA CTW CHINA 7 Destination Macau Buoyed by mega events 14 000 TALKING NUMBERS With growing capacity to stage large-scale groups and diverse atractions that appeal to the Chinese the outlook is good writes Prudence Lui NAYUKI shutterstock The number of delegates at Amway Diamond Recognition Meeting one of the largest event hosted in Macau last year. Three other large-scale events that year drew 20 000 people Macau cityscape M acau welcomed a number of large business events from China last year such as the Tai Hu World Culture Forum with 800 delegates Herbalife (China) Extraordinary Tour 2016 with 7 000 Greater China Nu Skin Academy with 5 000 and Jeunesse Greater China Meeting with 10 000. There were 905 China business events in 3Q2016 including 257 meetings 17 exhibitions and three corporate incentives. In comparison there were 909 events from China in 2015. Macao Trade and Investment Promotion Institute (IPIM) expects the number to climb slightly by the end of 2016 although official figures for the final quarter are not out at press time. Macau which is adding capacity for large-scale events as well as major infrastructure and diverse attractions that will appeal to the Chinese market can expect to see further growth according to an IPIM spokesman. Coupled with high-end accommodation easy and close access to the mainland and no language barrier Macau is targeting corporate meetings and incentives from China in 2017 which it is already enjoying great success the spokesman added. IPIM the lead agency for developing business events has revamped its support programmes to further stimulate market growth. Meanwhile Sands China which increased marketing efforts in China s tierone and two cities saw significant growth in 2016. Ruth Boston vice president destination marketing and sales said Mainland China is our number one market with the majority of business coming from Beijing and Shanghai but we also saw significant growth form Chengdu Tianjin and Nanjing. Given the proximity Guangdong province is a primary driver with business coming from Guangzhou. Sands mounted roadshows in 2Q2016 to promote the opening of its new The Parisian Macao integrated resort which opened in September 2016. Boston added The luxury business events market is a strong performer for Sands Resorts especially for our luxury hotels such as Conrad Macao and the luxury retail outlets across our properties are a perfect complement. The incentives market along with the multlevel marketing sector also saw growth in 2016 and we are hoping to expand and capture more of this market this year. 2017 is already showing positive growth compared to this time last year. Studio City opened in October 2015 and a spokesman said China is and continues to be a key target for business groups and events. He added business events groups can even rent the theatre for up to 300 people. For Grand Hyatt Macau China was its third top business events performer in both 2015 and 2016. General manager Paul Kwok said that although the major sources of the hotel s business events are the local and Hong Kong markets there is increasing demand from China. We received most of our leads from Beijing and Shanghai where many corporate headquarters are located. Corporate meetings delivered the highest numbers to our hotel in 2016. Our strategy to tap (for China) will be to explore the domestic accounts among the China Fortune Top 500 companies Kwok said. He added Events come primarily from the neighbouring cities of Guangdong because of the easy access. As Macau is an international city with large venues we are seeing increasing numbers from direct marketing companies. Their visits serve as both meetings and incentives. This year Grand Hyatt Macau will be dishing out more value-added meeting packages. The 2017 Residential Meeting Package will include accommodation complimentary minibar and laundry plus a spending rebate on the total bill. Also reporting a good year with Chinese business events in 2016 is Tina Lit director of marketing and business and AGM with CITS. Lit told TTG Show Daily that meetings was the key driver of growth. We expect a better year in 2017 as the Macau government is strongly supporting the trade with many initiatives like subsidies for meeting groups from overseas. Moreover there will be many new hotels coming online this year which means more options for clients and room rates will become more (affordable) she added. 39 The number of exhibitions held in Macau in the first three quarters of 2016. The sector is the driver of event delegate numbers and produced 1 078 800 attendees in that period 843 The number of meetings and conferences held in Macau in the first three quarters of 2016 a year-on-year increase of 16 per cent. Meeting participation rose 37.7 per cent to 106 000. The average length of stay was 1.4 days VIEWPOINTS What is needed immediately in your destination to better grow business event numbers from China The one current deterrent for prospective business events is the lack of (direct) flights into the city. Event delegates often need to fly into Hong Kong and board a ferry to get to Macau. This can at times be the tipping point for companies to opt for other cities. I believe that an expanded range of inbound flights could truly unleash Macau s potential as a destination. Olinto Oliveira director business development & events MCI Macau Price remains the main concern for Chinese groups given their limited budget so four-star and below accommodation is preferred. Hoteliers should take this into consideration when putting up proposals for room and meeting packages aimed at this market. The Chinese also love shopping so the opening of luxury malls in Macau is a pull factor. Johnny Choi director of sales Estoril Tours Travel Agency WHAT S NEW Grand Hyatt Macau Meetings at Grand Hyatt Macau will enjoy a new themed coffee break which features dai pai dong Hong Kong s iconic open-air food stalls. These give delegates a taste of local comfort food. Also new is the Breakout Caf is a fashionable lifestyle concept where delegates can recharge and network between meeting sessions with light snacks and customised refreshments. tower in the massive complex. Named after the God of Dreams the hotel will comprise two towers of 39 storeys connected at the podium levels and the roof. Morpheus infinity swimming pool will sit 130m up in the sky while more high altitude experiences can be had at exclusive dining venues on the sky bridges. Macau s Wi-Fi hotspots From left dai pai dong themed coffee breaks at Grand Hyatt Macau Andrea s restaurant at Wynn Palace Legend Palace The 223-room Legend Palace adjacent to the Outer Harbour Ferry Terminal opened in February 2017. It has a 228m2 ballroom with maximum capacity for 180 people theatre-style and 120 for a banquet. Its six F&B outlets include Grand Palace Cantonese Restaurant with 10 private rooms a Parisian bistro a 24-hour restaurant serving Chinese and western cuisine a lounge Gallery bar and Float. Andrea s Named after Steve Wynn s wife restaurant Andrea s has opened in Wynn Palace offering contemporary regional Chinese cuisine. This vibrant dining outlet features a theatrical show kitchen a main dining room for 90 people and six private rooms with 54 seats in all. The bar which can be transformed into an intimate five-seat semi-circular space is ideal for pre-dinner cocktails. Morpheus The 780-room Morpheus situated in the City of Dreams integrated resort will be ready in 2018 making it the fifth hotel Macau has enhanced its WiFi Go service by installing 18 new hotspots in government spaces major tourist attractions tourist routes and popular districts. There are now 201 free hotspots and the Internet speed will also be upgraded this year. The new hotspots cover landmarks such as the Treasure of Sacred Art of St Joseph s Seminary Tap Siac Gallery A-Ma Temple Square Anim Arte NAM VAN Cooked Food Area at Bairro Iao Hon Municipal Market and the Taipa Ferry Terminal. 8 MARCH 23 2016 TTG SHOW DAILY IT&CM CHINA CTW CHINA Destination Malaysia Good returns on China investments A new e-visa systems increased air links and intense roadshows are paying off. By S Puvaneswary S everal steps taken in 2016 by the Malaysian government to boost arrivals from China have resulted in greater business confidence among local agents specialising in business events. In March 2016 an e-visa facility was introduced to Chinese passport-holders leading to positive growth in business events from China. The improved procedure cut visa processing time from one week to just one working day. It also allows Chinese travellers to stay up to 30 days in Malaysia. Along with the friendlier visa system came improved air accessibility between Greater China and secondary destinations in Malaysia. AirAsia opened the Guangzhou-Langkawi route on January 24 with four weekly flights. A new twice weekly Kuching-Hong Kong service followed that in April and in May the airline debuted a flight between Guangzhou and Johor Bahru. On the business events front Malaysia Convention & Exhibition Bureau ran roadshows in Beijing Shanghai Chengdu and Guangzhou paving the way for Malaysian suppliers to forge business ties with Chinese buyers. Leads were generated for 2016 and 2017. The bureau intends to return to these cities this April. These activities drew the approval of many local industry players. One of them Mint Leong managing director of Sunflower Holidays told TTG Show Daily Air accessibility to secondary destinations in Malaysia has helped. Groups can travel direct to Langkawi or Johor Bahru without going through Kuala Lumpur. However she pointed out that AirAsia offers limited seats on these routes so larger groups from China of more than 500 TALKING NUMBERS Alexander Chaikin shutterstock 5 255 The average length of stay in days taken by Chinese business event delegates when in Malaysia The number of weekly flights between China and Malaysia providing a total of 53 140 seats Langkawi hanging bridge The maximum seating capacity at the grand ballroom of Setia Subterranean Penang International Convention and Exhibition Centre the largest dedicated convention venue in Penang which opens this month 8 000 delegates would still have to be inconvenienced with indirect access via the Malaysian capital. Leong whose company recorded a 100 per cent increase in business from China in 2016 over 2015 shares a positive outlook for the Chinese market saying that the weakened ringgit as well as culture language and cuisine similarities will be key lures. Other DMCs in Malaysia also saw a rebound in business last year from the dismal showing in the aftermath of the Malaysia Airlines MH370 tragic mystery on March 8 2014. Abdul Rahman Mohamed general manager at Mayflower Holidays said We saw a year-on-year increase of 58 per cent in business events from China. The smallest group had 200 people and the largest was just over 1 000 people. Most group sizes ranged between 300 to 500 people. And business has continued to boom for Mayflower into 2017. Abdul Rahman said business in the books for 1Q2017 is looking better than the same period last year partly due to the company s persistent efforts in courting Chinese event organisers and outbound agents. He added We not only concentrate on first-tier cities but also second- and thirdtier ones. Our marketing office in Chongqing looks after the second- and third-tier cities. He shared that self-drive programmes are trending among his Chinese clientele through Mayflower s car rental arm. Many choose two-litre engine cars and larger. We equip them with a GPS device programmed in Mandarin. Their favourite route is from Kuala Lumpur to Penang with stops in Ipoh and elsewhere. Sunway Lagoon Theme Park also saw double-digit growth in Chinese business events last year. Senior director of sales KC Chew said there were three large themed corporate dinners held on its manmade surf beach last year. For 2017 Chew hopes to attract even more Chinese groups through sales calls and participation in IT&CM China. WHAT S NEW The St Regis Langkawi The St Regis Langkawi is an all-suite luxury resort with four private overwater villas and 85 suites. The villas come with living and dining rooms kitchenette and a spacious walk-in wardrobe along with floor-to-ceiling windows to let in views of the sea. Views are spectacular from the suites too from their spacious terraces. Hotel guests can have their bellies filled and entertained at six distinct restaurants and bars. VIEWPOINTS What is needed immediately in your destination to better grow business event numbers from China We need to provide more training to frontliners at attractions such as theme parks and restaurants on how to better serve Chinese business event tourists. We also need more Mandarin speaking frontliners who are not of Malaysian Chinese descent to project that Malaysia is a (cosmopolitan) society. Raaj Navaratnaa general manager New Asia Holiday Tours & Travel Now that travel from China to Malaysia is more straightforward and cost effective thanks in part to e-visa access and improved air links I believe that we now need to properly raise awareness about Malaysia in key Chinese source markets. Mandarin language abilities excellent shopping value and an improving reputation for safety are all great selling points for Malaysia and these can be carefully marketed to the target Chinese cities. Michael Delargy general manager Le M ridien Kuala Lumpur From left The St Regis Langkawi teambuilding at Umgawa Zipline Eco-Canopy Tour Le M ridien Putrajaya Linked to IOI City Mall the largest shopping mall in the Southern Klang Valley Le M ridien Putrajaya features 15 meeting spaces including a 9 742m2 pillarless ballroom with mood lighting and other smaller rooms ranging from 206m2 to 1 485m2 in size. There is an 18-hole golf course within walking distance. The property can also customise teambuilding packages and spousal programmes utilising facilities within the mall and the golf course. rangers for groups of nine takes participants through 12 ziplines suspended bridges and the rainforest canopy. Participants can also acquire new knowledge of the local wildlife and rainforest. Corporate companies can use the course and the rainforest education to lend a CSR theme to their teambuilding programmes. Lexis Suites Penang Beachfront property Lexis Suites Penang stands out as the only resort on Penang island that boasts the luxury and convenience of a private dip pool and steam room in every unit. Spacious yet cosy all 222 suites feature two king-sized beds with a host of amenities and modern conveniences. Pots Pans and Palate The Westin Kuala Lumpur has a new culinary teambuilding programme that promotes creativity communication and teamwork by having people working together to create delicious dishes. Pots Pans and Palate participants will be divided into groups and each team will have to prepare a two- or three- course menu supervised by a team of chefs. The activity area is set up like a marketplace where participants can grab ingredients needed for the recipe and dash off to their stations. Obstacles and surprises can be worked into the programme to make the experience more exciting. Umgawa Zipline Eco-Canopy Tour Umgawa Zipline Eco-Canopy Tour is a worldclass zipline canopy tour deep within the Geopark rainforest at Seven Wells Waterfalls on Langkawi Island. The tour led by two safety Le M ridien Putrajaya MARCH 23 2017 TTG SHOW DAILY IT&CM CHINA CTW CHINA 9 Destination Philippines Warmer relations rosy days for MICE Improved political relations with China has enabled the Philippines to pay attention to growing the promising but volatile source market for business events reports Rosa Ocampo Mayon Volcano Bicol Region in the background C hina is now one of the main focus markets of the Philippine Tourism Promotions Board (TPB) which as of press time was still finalising the work programme for the market said Teresita Landan officer in charge of the bureau s MICE Department. Rightly so. A boom in Chinese arrivals is expected this year. Since China lifted the travel advisory against the Philippines last August the number of mainland Chinese visa applicants surged to 1 400 daily from an average of 400 daily in 3Q2016. Chartered flights have also returned to the tune of 210 a month and increasing. The Chinese tourism market was not developed to its full potential as the two countries bickered over ownership claims to the Scarborough Shoal islands in the South China Sea. China retaliated with a succession of travel advisories against the Philippines in recent years. But that changed as China warms up to Philippine president Rodrigo Duterte with promises to send in more Chinese tourists business events and investments into the country. While Chinese tourists are mainly leisure groups the travel trade sees opportunities to tap business events which are at the moment mostly incentive groups taking advantage of chartered flights to the Philippines. So sanguine are the prospects for business events that for IT&CM China in Shanghai this week the Philippine delegation has increased its booth space to 66m2 from 42m2 the year before said Landan adding that more sellers are featured including newcomers Dusit Thani Okada Manila Cebu Waterfront Hotel Uni-Orient Travel and Tours Marco Polo Davao Bellevue hotels among others. Philippine Airlines president Jaime Bautista said the flag carrier this year will increase its presence in China where everyone s attention is nowadays . More chartered flights will come with most of them going to other cities outside Manila as well as greater flight frequency to Beijing and Shanghai according to Bautista. Alluding to the expected boom in Chinese tourists this year Aileen A Cada inbound assistant manager Performance Travel and Tours said the leisure market is very strong . While business events from China are still negligible she expects the increasing number of chartered flights to benefit corporate movements especially for incentive programmes. In contrast when budgets for marketing and promotions were trimmed when China s travel advisories were in force the travel trade is expecting more funds this year apart from the need to address easier visa processing for Chinese passport holders. Even as Duterte favoured a no visa policy for the Chinese a group of consultants have recommended outsourcing the visa processing similar to what the Economic Union is doing for visa applicants from the Philippines. One of these consultants Paul So managing director of Great Sights Travel and Tours said outsourcing would enable the Department of Foreign Affairs to cope with the expected surge in Chinese arrivals. Their recommendation is a paperless transaction but still centralised in Shanghai. If approved outsourcing of Puripat Lertpunyaroj shutterstock visa application and processing will tackle the common complaint of Chinese travel agents that it s not easy to apply for a Philippine visa and that it takes time to get approved. Great Sights So also mentioned other issues including knowing how to do things in China to be able to get them to come to the Philippines and having Mandarin-speaking tour guides and hotel staff among other things. Landan believe that the Philippines is ready for more Chinese visitors pointing out that it has now more hotels convention centres and meeting facilities new attractions and activities and better infrastructure in general. TALKING NUMBERS 11.3 The percentage market share of Chinese to total arrivals in the Philippines making them the destination s third biggest source market after South Korea and the US 675 663 The total number of Chinese arrivals to the Philippines in 2016 up 36.7 per cent from 2015 1 million The number of Chinese tourists the Philippines is aiming to attract this year VIEWPOINTS What is needed immediately in your destination to better grow business event numbers from China The Department of Tourism is already doing what we need. We are attending roadshows with them and we are at IT&CM China for the first time. But it would be great if they could do more tactical advertising campaigns. China is a great feeder market so there is a need to ease visa processes. From a hotel s point of view we could be more China-ready in F&B language and facilities so that Chinese visitors would feel at ease. Gaurav Rai general manager Crowne Plaza Manila Galleria and Holiday Inn Manila Galleria First and foremost we need the image that the Philippines is a safe and peaceful destination. Cleanliness of the surroundings attractions tourist facilities and food comes next. We need to show the genuine Filipino hospitality in the way we deal with tourists. Lilian Arevalo general manager The Marvels of Travel WHAT S NEW feature that uses 1 700 channels of coloured LED lights. Every ballroom will have its own business centre within. resort has been designed to have a low environmental impact on its surroundings and may serve as a model for future Seda hotels in other resort areas of owner Ayala Land Hotels and Resort Corp. Cebu flights Cebu is now more connected than ever to China. New routes launched since last year include Cebu-Xiamen by Xiamen Airlines Cebu-Chengdu by Philippine Airlines and China Eastern Airlines Cebu-Hangzhou by AirAsia and Cebu-Wuhan by China Eastern Airlines. Mactan-Cebu International Airport is also studying how to further expand links to China. Crowne Plaza Manila Galleria Holiday Inn Manila Galleria Crowne Plaza Manila Galleria and Holiday Inn Manila Galleria in Ortigas are undergoing major renovation together with the Galleria shopping complex which the two properties are a part of. Convention hotel Crowne Plaza will upgrade its ballroom after the ongoing renovation of its F&B outlets while Holiday Inn Manila Galleria has embarked on refurbishment of its guestrooms. I m Hotel Makati I m Hotel Makati Soft-opened last November I m Hotel in Makati is hoping to lure corporate groups with its onsen spa and other novel water treatment concepts. I m Hotel a brand so named to project guests personalities and preferences for an experiential stay made its debut with 100 rooms an onsen spa an infinity pool event facilities and most other facilities. The remaining 334 rooms are expected to open within in 1Q2017. Seda Lio Seda Lio resort hotel will open in El Nido Palawan in 4Q2017. The 153-key two-storey Okada Manila Okada Manila After the launch of its casino operations last December Okada Manila the biggest and most expensive integrated resort along Manila Bay s Entertainment City is primed to open its hotels and luxury villas ballrooms restaurants spa and wellness kids club and other facilities within this year. Of special note are three ballrooms that span 4 522m2 boasting modern facilities a 3.16m high ceiling and pixel mapping 10 MARCH 23 2017 TTG SHOW DAILY IT&CM CHINA CTW CHINA Destination Singapore Singapore invests in stronger presence Cautious outlook for 2017 as Chinese clients gain more options elsewhere writes Paige Lee Pei Qi C hinese arrivals to Singapore from January to November last year recorded an impressive year-on-year increase of 36.1 per cent to 2 637 240 visitors according to Singapore Tourism Board s (STB) latest statistics. While STB does not track MICE arrivals by countries Low See Peng regional director Greater China STB said Singapore was regarded as an attractive destination for the Chinese in 2016 leading to a positive growth in Chinese business traffic. Low said STB s various incentive schemes aimed at event planners such as the INSPIRE programme which provides value-added services and the Business Events in Singapore (BEiS) scheme which provides funding support have helped to boost business arrivals from China. According to Joseph Sze director of CSI Marketing China Singapore is favoured for meetings and incentives. He said There are many creative itineraries that can be delivered with a memorable impact and that is what Chinese clients want. However Sze pointed out Singapore s limitation in accommodating mega Chinese groups with more than 1 000 pax. He added that Singapore ought to pay attention to Chinese clients rising expectations for innovative event content as a result of a fast-changing China MICE industry landscape and intensifying competition from other destinations. Michael Chong managing director of Global Events Management & Travel observed the same Regional countries are becoming more appealing to the Chinese business event market and as such Singapore has lost some clients. Rising costs in holding meetings and incentives here pose another problem. That said Chong believes that Singa- Kjersti Joergensen shutterstock Marina Bay Sands pore s high level of safety and security and familiar food culture and language stand the city in good stead to keep Chinese groups coming. For MCI Group Asia Pacific though Chinese business has been gloomy and numbers have dwindled over the last few years according to Vincent Yap regional director of South East Asia marketing communications. Yap said The allure of Singapore as a venue for business meetings and incentive trips for Chinese companies has lost or is losing its appeal even more so with the tightening of travel regulations and budgetary cuts in China. With a limited budget companies are restricting the number of meetings and instead looking at a farther destinations like Europe. The uncertainty in Europe and the weaker euro have opened greater opportunities for the Chinese market to consider it as a destination. STB s Low is equally cautious about the year ahead saying We expect macroeconomic factors such as the general bearish economic outlook to have an impact on business traffic and expenditure from China. Nonetheless we believe Singapore remains a compelling and attractive destination for business travellers. To keep Singapore competitive STB is creating opportunities and platforms for local business event stakeholders and Chinese industry players to network and keep each other updated on Singapore s latest meeting and incentive offerings. For example the MICE Conference which comprises industry forums and workshops for China travel agents and corporate clients will return for its third edition in 2017 Low said. She also emphasised the STB is strengthening its in-market presence in China. In 2016 it appointed six major MICE travel agents in China as Singapore MICE Strategic Partners to build a pipeline of corporate clients through a series of awareness-building activities such as familiarisation trips. TALKING NUMBERS 2 700 The number of international attendees at the inaugural European Society for Medical Oncology Asia Congress last December the first edition hosted outside Europe WHAT S NEW FOC Sentosa FOC Sentosa restaurant and bar is the latest lifestyle offering on the leisure island. Brandishing a vibrant beach culture reminiscent of Barcelona FOC is furnished with hammocks and plush cabanas and comes with a pool deck and networking spaces. The two-storey facility can seat 240 guests on the first floor and accommodate a 240-pax standing cocktail reception on the second floor. 12 000 VIEWPOINTS The number of international delegates in attendance at the inaugural five-day Singapore FinTech Festival last November Sofitel Singapore City Centre The 222-key Sofitel Singapore City Centre slated to open in May 2017 will be part of the upcoming multi-billion dollar Tanjong Pagar Centre. This tower will also be the tallest tower in the city standing at 290m. The main ballroom can take 400 guests in banquet setting. There are eight additional meeting rooms available as well. What is needed immediately in your destination to better grow business event numbers from China The Singapore Tourism Board and relevant travel industry bodies should all come together and restart a marketing campaign with relevant activities built for the Chinese MICE market. There should also be more support through subsidies for Chinese business events held in Singapore. Michael Chong managing director Global Events Management & Travel There can be more familiarisation trips for the Chinese market so they can better understand what are the latest offerings in Singapore for their groups. With this we can encourage repeat visits by corporate groups. Samson Tan CEO GTMC Travel Scoot Scoot s new Singapore-Dalian flights launched last October has provided yet another air link from China to the Lion City. The airline now operates the twice-weekly flights via Qingdao. With Dalian Scoot s network in China now extends to seven cities making up almost a third of its network. Clockwise from above private yachts for charter FOC Sentosa Sofitel Singapore City Centre sail them out into the sea with bottles of champagne onboard. Teambuilding programmes that range from half- to three-day long are available with land-based and or water-based activities. Charter a private yacht Pamper your delegates with a private yacht experience with Marina at Keppel Bay and Huone Singapore Launched on February 23 the all-in-one events solutions provider features 11 thematic meeting rooms inspired by scenes of old Clarke Quay to sceneries in Finland. It aims to challenge traditional meetings spaces with creative concepts. Rooms at Huone Singapore include the Runway (45-75 people) featuring a boardroom table doubling as a runway that also enables table projection as well as the Theatre room (75-150 people) inspired by the likes of Moulin Rouge allowing the presenter or the product to take centre stage. MARCH 23 2017 TTG SHOW DAILY IT&CM CHINA CTW CHINA 11 Destination South Korea China delivers record incentives Geopolitical tension between Beijing and Seoul have some business event players worried but life goes on with KTO rolling out more goodies to lure events delegates writes Julian Ryall Glittery Seoul South Korea A record 7 016 employees of Joy Main Science & Technology company arrived in Seoul in two groups in early-May the largest single incentive group to visit South Korea from China underlining the enduring popularity of Korea as a destination for business travellers. The group s visit was achieved through a joint effort involving the Korea Tourism Organization (KTO) and the city of Seoul with the visitors taking in Gyeongbokgung Palace Namsangol Hanok Village the popular Myeongdong commercial district and duty free shops around the city. The highlight of the visit however was a dinner of samgyetang stuffed chicken soup accompanied by a live performance of songs from the TV drama Descendants of the Sun a huge hit in China. The event brought together several of the most important elements that appeal to Chinese groups cuisine popular culture and shopping although there remains an undercurrent of concern in the events sector that ongoing geopolitical tensions between Seoul and Beijing may have a negative impact future. Lee Byung-yoon managing director of the Korea Exhibition Organizers Association said Many of our member companies and organisations estimate that the number of MICE and business travellers to Korea in 2016 was an increase over 2015. The Korean economy was relatively healthy last year better than those of rival countries while we also benefited from the Korea Wave particularly in Korean TV dramas and food he added. But Lee believes that South Korean events providers may have become overly dependent on Chinese business and they may struggle should the political differences widen. Generally 2017 will not be an easy year he admitted. Chinese businessmen tend to follow the political situation. KTO is attempting to play up the positives in the bilateral relationship and is rolling out a number of initiatives over the coming year. Kim Kap-soo executive director of the KTO s MICE Bureau said China is Korea s largest inbound business events market specifically the incentive travel sector. The number of incentive travellers from China was up an impressive 33 per cent in 2016 to 123 410 arrivals with Aurance being another important contributor to that total by taking 5 295 employees to Seoul in late-March. Large incentive groups such as Joy Main and Aurance not only generated extensive media coverage but also brought wider national interest among Chinese incentive groups in holding business events in Korea Kim added. KTO attributes its success in China to the wide variety of assistance programmes as well as marketing efforts by its headquarters and seven branch offices in China. A number of UNESCO World Heritage cultural sites have been made available as unique venues and a more immersive cultural experience and the KTO has introduced new tourism products including the popular amusement parks Everland and Lotte World and Hwanhwa Aquarium. Research indicates that shopping remains the most popular activity among Chinese visitors although there is a perceptible shift to cultural programmes such as wearing hanbok traditional clothing and preparing Korean food such as kimchi. Kim commented Although difficulties are expected due to the current issues between the two countries we will continue to host small and medium size organisations through aggressive marketing in cities in China. We have selected Beijing and Guangzhou to serve as our major overseas branches and we plan to hire a dedicated MICE manager for both locations. KTO also recently established a new support system for organisations planning corporate meetings implemented a system to provide additional assistance to Chinese companies that are taking their business back to Korea for a second event that involves two cities and has introduced familiarisation tours to new destinations for corporate meeting planners representatives of major companies and Chinese travel agencies. TALKING NUMBERS 3 Seoul s position in the global ranking for international meeting cities announced by the Union of International Associations in June 2016. 106 612 30 000 VIEWPOINTS The size in square metres of COEX South Korea s largest exhibition centre. The number of participants expected to take part in the 2017 Seoul World Architects Congress the largest convention to be held this year. What is needed immediately in your destination to better grow business event numbers from China Recently due to political disputes tourism exchanges between China and South Korea have faced huge challenges. As the UNWTO has stated tourism is the passport to world peace. I am concerned about this situation and hope the two countries can find a peaceful solution as soon as possible. At home we need strong support from the national and municipal governments along with additional infrastructure direct flights good public transportation and more hotel rooms. Peter Jang chief marketing manager Busan Tourism Organization The primary factor would be political stability. South Korea has been fortunate enough these past few years to have seen massive growth in business from China thanks to the K-Pop wave. However recent political scandal as well as worsening relations with China have caused those positive numbers to go down again almost immediately. Avril Lee sales manager Lotte Hotel Seoul WHAT S NEW The Signiel Seoul Hotel The Signiel Seoul Hotel described as a sixstar luxury hotel will open in April in the Lotte World Tower. It features a wide range of business and meeting facilities including one of the highest banquet halls in the world located on the 76th floor. Bubble Soccer and learning Korean make-up techniques. Sheraton Seoul located close to Seoul Station in Namsan district. The hotel operates a 24-hour business centre. Discover Seoul Pass Launched in July 2016 the Discover Seoul Pass provides access to 16 top attractions including Gyeongbokgung Palace Samsung Museum of Art and N Seoul Tower and up to 20 per cent discount on Seoul City Bus Tours. It can be used as a transit card and to buy items in convenience stores. Korean Air Korean Air has commenced direct flights between Incheon International Airport and New Delhi s Indira Gandhi Airport making South Korea more accessible to Indian travellers. The service departs from Incheon at 12.45 and lands in Delhi at 18.20. The return flight departs Delhi at 19.40 and arrives at Incheon at 05.50 the following day. The service is operated on Tuesdays Thursdays Fridays Saturdays and Sundays. N Seoul Tower Teambuilding with Seoul Six more teambuilding activities are being added to the 19 programmes provided by Teambuilding with Seoul organised by the city government and its tourism bureau. The new programmes include making kimchi a night dining tour a Korean cooking event Four Points by Sheraton Seoul Seoul s business hotel options will be boosted with the addition of Four Points by The Signiel Seoul Hotel 12 MARCH 23 2017 TTG SHOW DAILY IT&CM CHINA CTW CHINA Marketplace Shop the world at IT&CM China Dynamic destinations such as Taiwan Fiji and Scotland as well as MICE-savvy suppliers like Turkish Airlines and Shanghai Marriott Parkview are ready to welcome business events Tina Chen Project manager MEET Taiwan Taiwan Why is your destination interesting for business events Taiwan brilliantly checks all the boxes that event planners need to host top-tier events from worldclass facilities and services to friendly people fabulous food and seasonal attractions both urban and rural. Taiwan is a must-see destination for both convention and incentive delegates. Its regionally-centric location international grade MICE facilities and five-star hotels are a plus factor. For incentive ideas Taiwan s scenic and easily accessible rural areas also feature splendid beaches mysterious gorges and soaring mountain ranges. Taiwan s lush countryside is home to rushing rivers pristine lakes charming temples and hidden hot springs. These spots are all highly recommended for exhausted exhibitors and post-conference delegates who may wish to relax and unwind before dining on Taiwan s celebrated Chinese cuisine. Ricky Lam General manager Shanghai Marriott Hotel Parkview China Why is your property interesting for business events Located next to Multimedia Valley in Jing an District and adjacent to the largest green space in downtown Shanghai Danin Lingshi Park the Shanghai Marriott Hotel Parkview is 25 minutes from Shanghai Hongqiao Airport and 45 minutes from Shanghai Pudong Airport. It offers 317 rooms and suites with views of Danin Lingshi Park a 24hour fitness centre an indoor swimming pool a golf practice green a tennis court and the Executive Lounge on the 23rd floor. Shanghai Marriott Hotel Parkview also provides 2 800m2 of meeting space located on a single floor and is the only hotel in Shanghai city centre with two pillarless ballrooms. The larger offers 1 400m2 of space and two 65m2 LED screens while the smaller room measures 1 000m2 and comes with one LED screen. Wengping Li Marketing manager for China Hong Kong & Taiwan Tourism Fiji Fiji What should IT&CM China buyers know about your destination With quality venues spectacular weather and an abundance of things to do Fiji is the ultimate destination for conferences and meetings. From small island getaways to international-styled resorts from bures on the beach to deluxe hotel suites Fiji has conference and incentive needs covered no matter the budget or group size. Fiji provides a variety of experiences and distinctive culture beyond just being a beautiful island. There are plenty of different options available to suit conferences. From staying at one of Fiji s many majestic five-star resorts to chartering a yacht for a four-day conference while stopping at some of Fiji s many deserted whitesand palm-studded coral isles. Fiji is fun and vibrant with worldclass accommodation and conference facilities containing everything you want. The weather is superb the people are friendly and the environment is like no other a true paradise nestled in the idyllic South Pacific island. Halil Ibrahim Polat Senior vice president domestic sales Turkish Airlines Turkey What can your company do for business event buyers Recognising the importance of international events and meetings Turkish Airlines has developed an online booking tool called Turkish Conventions which provides exclusive offers and benefits for both event organisers and participants. These are applicable for all international events meetings seminars congresses and fairs in any type of industry with more than 100 international participants. Lindsay Brown Marketing manager VisitScotland Scotland UK What will you be showcasing at IT&CM China 2017 VisitScotland is delighted to be showcasing Scotland for MICE groups. Scotland offers world-renowned hospitality matched with amazing venues from world-leading conference centres to 15th century castles with Wi-Fi all set among stunning Scottish scenery. We are attending the show with two fantastic Scottish properties Isle of Eriska Hotel Spa & Island and Trump Turnberry Resort Scotland. Live the Eriska Experience by crossing over to the island where distant islands form a stunning backdrop to Eriska s golf course and guests can enjoy sailing shooting among many other activities. Enjoy the unique levels of personal service award-winning cuisine and the wide range of facilities. With far reaching views and a breathtaking coastal destination on the rugged Ayrshire coast in the west of Scotland groups can also stay in the luxurious opulent surroundings of Trump Turnberry. With over 100 years of history and heritage Turnberry is truly one of the world s finest resorts. Isle of Eriska Hotel MARCH 23 2017 TTG SHOW DAILY IT&CM CHINA CTW CHINA 13 Host city Shanghai Smoking hot Shanghai New business districts slew of high-end hotels coming online and improved air links are making Shanghai hot writes Caroline Boey PROJECTIONS Chinese tourism players forecast inbound business for 2017 We look forward to welcoming guests when the hotel opens on June 28 and I am confident of achieving steady growth in 2017 even with the addition of many luxury hotels in Shanghai. Shanghai has become more competitive but the development of North Bund and Hongkou district will bring opportunities to our hotel in addition to the growing number of exhibitions and events in the city. What will really benefit Shanghai is the formation of a CVB like the Singapore Exhibition and Convention Bureau. Ronald Kang area vice president Bellagio by MGM Shanghai Pudong New District Shanghai T 6 he spotlight continues to shine on Shanghai as a hot business events city with it playing host in July 2016 to the global trade ministers meeting in the run-up to the September G20 summit in nearby Hangzhou. Industry observers filed favourable reports for 2016 and remain upbeat this year as Shanghai looks forward to draw new segments of international and domestic business travellers with the opening of a slew of high-end and sophisticated hotels bearing brands like Amanyanyun Bellagio by MGM Capella EDITION HUALUXE The St. Regis and W in 2017. New and varied venues join the list of expanding options for meeting planners looking to book Shanghai for incentives TALKING NUMBERS The number of new members inducted into Shanghai s Conference Ambassador programme in 2016. Launched in 2006 there are now 104 ambassadors according to Shanghai Municipal Tourism Administration 47 Shanghai s global position for international association meetings and 11th in AsiaPacific for hosting 55 international association meetings according to ICCA. In 2014 Shanghai was 29th in the world and ninth in Asia-Pacific for hosting 73 meetings that year 8.54 14 In millions the number of international visitor arrivals in 2016 an increase of six per cent of which half were business travellers and 10 per cent were meeting delegates according to Shanghai Municipal Tourism Administration and corporate events. They can consider new attractions like Time Alley Cultural Theme Park Dashijie and Shanghai DreamCenter a major culture lifestyle and recreation hub opening in 2018. Already well connected for international air travel Shanghai has also improved its high-speed rail access to second- and thirdtier cities shortening travel to Zhengzhou to four hours to Xi an to six hours and to Kunming crossing the five provinces of Zhejiang Jiangxi Hunan Guizhou and Yunnan to 10 hours and 36 minutes. Patrick Chen deputy director Shanghai Municipal Tourism Administration (SMTA) said 2016 was the best year in terms of international visitors arrivals at 8.54 million with business travellers accounting for 50 per cent and meeting delegates about 10 per cent. Chen said Shanghai s environment (is improving). With B20 (business meetings attended by trade ministers) taking place here it was a boost for corporate travel. This year association meetings are stable and Shanghai will host a few 4 000-strong events. With demand strong and a weaker currency hotels did well in 2016 and are expected to continue to perform this year. Concurring Ronald Kang area vice president Bellagio by MGM Shanghai commented that 2016 was a great year for most hotels in Shanghai. The hotel is scheduled to open on June 28. Acknowledging that Shanghai is one of the most expensive cities in China and where reactive clients have taken their business to more price-competitive destinations like Vietnam Sophie Wang director of sales and marketing The Westin Bund Center Shanghai said the business has come back as clients were not entirely happy with the switch. She said We are increasing our rates by two to three per cent and with the exchange rate of RMB6.90 (US 1) US clients are benefitting. I predict 2017 will be better than 2016 as SMTA is doing a lot to promote the city. I would like to see SMTA attend more international tradeshows that focus on association meetings and big business events. Noting that Shanghai is home to many MNC and domestic headquarters Remington Zhu vice president sales Greater China and Mongolia Hilton Hotels and Resorts told TTG Show Daily Our positive outlook for the future is riding on the boom in domestic travel and infrastructure investments. In terms of hot areas the New Greater Hongqiao is a new growth area in Shanghai. Many international hotels brands will be launching in that space including our own Hilton Garden Inn brand along with some competing ones in the mid-scale and high-end range. Zhu added that the chain is collaborating with the local CVB PCOs AMCs and convention centres by established bespoke platforms that help to develop new ideas and push boundaries with tools like Hilton s Idea Network on the Hilton Connect website. With Hongqiao housing nearly 20 new hotels in the next 12 to 24 months Julien Delerue general manager 1000meetings said the big game changer is a bigger reliance on the domestic market. The procurement platform company saw 20 per cent growth in 2016 with demand for more small meetings rising. Sam Braybon bespoke ambassador to Shanghai Bespoke Shanghai where about 50 per cent of its business is from the US said clients are taking a wait-and-see approach for 2017. The general atmosphere is unstable and we are expecting a drop in business in the immediate future until the political situation there is more stable. The rise in the US dollar is helping but I am not sure how long this will last said Braybon. I foresee more corporates negotiating directly with hotels in 2017 and suppliers trying to bypass the middleman as witnessed at a hotel appreciation dinner where there were many end-users and not so many agencies. We are getting more enquiries but corporate meeting budgets continue to shrink and some companies are turning to technology and using products like Cisco WebEx for online meetings web conferencing and videoconferencing. Pollution in Shanghai is not that bad but still a concern and some international companies doing events in China skip Shanghai and Beijing in favour of destinations like Sanya and Lijiang. As a selling point some restaurants have begun to provide air purifiers. Julien Delerue general manager 1000meetings Efired shutterstock Shanghai remains at the heart of the China MICE story. As tourism matures into a key pillar of the Chinese economy infrastructure projects in Shanghai Hangzhou and beyond are expected to attract even more tourism and business event opportunities to the country. We expect competition to heat up in the next three years while Shanghai continues to grow in scale. But with Shanghai becoming a global financial and trade centre demand for international conferences business communications exhibitions and trade shows will grow. With the opening of the National Exhibition and Convention Center the local service system is improving constantly. The airport and traffic network has also laid the foundation for the city to become the world s leading business event market. Remington Zhu vice president sales greater China Hilton Hotels and Resorts MARCH 23 2017 TTG SHOW DAILY IT&CM CHINA CTW CHINA Gallery Extending a warm welcome Via.com India s Manish Raj Vdoit4u India s Vikrant Grover Russian Business Travel & MICE Solutions Russia s Agarval Radzhesh and Culturebrand Live Communication s Hubert Georg Feil By Caleb Richard Lai The Park Lane Hong Kong s Tammy Tong and Albatross World Travel & Tours Singapore s John Ching Hunan Province Yizhanshi The Meeting Exibition Service s Ji Jun Wei Changsha Meeting Industry Association China s Wu Zun Nian and China International Travel Service Hunan Branch s Peng Fan Li Si Jie and Zeng Yi Anna Pappas Australia s Anna Pappas and Cosmopolis France s Guillaume de Vaudrey Entourage Bangladesh s Rezaul Ekram Maximus BD Tours & Travels Bangladesh s Sumi Islam and Chez Razzak Tours & Travel Bangladesh s M A Razzak Gecko Incentives & Events Germany s Henry Waltz and Neptune Travco India s CP Sharma JTB US Mike Nesbihal and Medical Education Delivery Advisory and Logistics Support US Michael Brill Learning from association gurus By Caleb Richard Lai 16 MARCH 23 2017 TTG SHow DAily iT&CM CHinA CTw CHinA News Shanghai 2016 5 016 2 74.20 48 26.2 5.14% 1 0643.50 6 598.21 4 045.29 7.31% 385.43 342.53 42.90 3.92% 2016 107282 25% 11.2% 5 64.5% 2016 6 598.12 7000 6000 5000 20169 Sa n 20156 Kimberly J. Becker 60% 70% 80% 85% Jose Karolyn Kirchgesler 6 600 A d o b e C i s c o r o c a d eN e t f l i x B eBay PayPal Power Sun TiVO 20 100 40% 1 100 1 2035 2019 8 0001 2 4 2035 1.2 3 5 23 2040 1.6 4 045.29 4000 3000 2000 1000 0 ( ) 2017 1 000 45 Taiwan M ICE 1914 NTUH 71 8 000 1 000 3 600 GENIUS GARMIN C h r i s t y P e n g E E T M M E E T TA I WA N 300 1 117 MICE -- 2015 2016 2016 20167 20188 9 2018 March 23 2017 MICE MICE 65 4 438 39 TAIWAN 101 MICE IT&CM China 17 News Hotel 2017 R&B The Sound of Your Stay Fender DJ Hard Rock80 000 H a r d Ro c k Sessions B o d y Ro c k Rock Shop RoxityTM Hard Rock Peter Wynne Hard Rock 45 35 Hard Rock Hard Rock Hard Rock Hard Rock Hard Rock International Hard Rock Hard Rock 1 700 200 1 000 excape RFC Urbnan Croxx Crossini TOK Artspace 22 MICE MICE Hard Rock International 2017 Hard Rock Hotels Hard Rock Hotel Shenzhen 2 017 -- 1 000 258 H a r d Rock Er ic Clapton Hard Rock Seoul Byungtae Kim 2011 DMC 2016 (COEX 2 000 ) ( 1 200) ( 700 ) 36 230 O ngo Food Communications 11 Eland Cruise 230 Survey 847 1 158 19% 2009 12 31% 2016 2016 41% 18% 2016 18 IT&CM China March 23 2017 1742 4 Hard Rock International74 MICE IBTM 20161124 MICE MICE News GBTA GBTA---- 2016 2016 53% 36% 43% 33% 33% 2016 800 3060 19% 53% 33% Theme Park MICE 111 MICE Mark VIII 3 70 250 Staged for EXCELLENCE & INSPIRATION www.gloriahotels.com 400-800-8855 800-810-8855 Nanchang Wuxi Yuncheng Changsha Xi an Chengdu Bazhong Guigang Jiuhuashan Luotian Pizhou Suzhou Shenyang Qingdao Hefei Guangzhou Chongqing Beijing Shanghai Jinzhai Xinchang Quanzhou Shantou Xiangtan Chengde Sanya Xuzhou Jingdezhen Kunshan Kunming Chifeng Nyingchi Kyoto Miyakojima Hanoi Sandakan Maputo March 23 2017 IT&CM China 19