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29 September - 1 October 2015 Bangkok Convention Centre at CentralWorld Bangkok Thailand Incorporating Luxury Travel Newsletter 01 DECEMBER 2014 Business Quality Stands Out At IT&CMA and CTW Asia-Pacific 2014 Say Delegates IT&CMA and CTW Asia-Pacific delegates enthused over the quality of the 2014 event that featured over 10 000 business appointments more than 80 business education and networking sessions an impressive buyer-to-exhibitor ratio of 1.6 buyers to 1 exhibiting company and an attendance of relevant dynamic and valuable buyer profiles across MICE Association Luxury Travel and Corporate Travel sectors. The success of this year s event also prompted 2015 early bird sign-ups before the 3-day show came to an end with corporates and NTOs such as Melia Hotels International Korea Tourism Organization and Sabah Tourism Board confirming their 2015 participation. Our 12 co-exhibitors had a fruitful event and were hugely impressed by the quality of buyers attending. After numerous years of continued participation IT&CMA and CTW AsiaPacific has proved to be an important trade event for us and we are committed to returning in 2015 said Chang-Ho Ham Assistant Manager of Korea Tourism Organization. Melia Hotels International also cited quality buyers at this event as a key reason for their participation at the 2015 event Buyers we met over the previous years confirmed group bookings at our hotels. Also our continuous participation means that the Melia Hotels International brand is receiving brand recognition in AsiaPacific. This is due to the publicity and exposure we gained from the IT&CMA and CTW Asia-Pacific collaterals video interviews and our Sticky Awards win. said Sharon Lee International Marketing. The quality of exhibitors at the show was excellent. BUYER Agriscambi Tour Operator Italy Cesare Maria Ortis Managing Director The overall quality of buyers also made the event stand-out. EXHIBITOR SPONSOR The Sukosol Bangkok Philipp Frickhinger General Manager Commented Tay Shu Lan Senior Marketing Manager of Sabah Tourism Board IT&CMA and CTW Asia-Pacific delivers good leads and we value the platform as an effective one for business generation. Ooi Peng Ee General Manager of TTG Events shared We are highly encouraged by the early bird response for 2015. It goes to show that our efforts that delivered a quality event one that our exhibitors and delegates value has paid off. Their commitment to return for next year proves that IT&CMA and CTW Asia-Pacific is the one show that yields business results and is not to be missed. Post-event feedback revealed... Over 2 500 MICE and Corporate Travel professionals including association executives and luxury travel buyers from 55 international territories. New buying territories Argentina Austria Myanmar and Sri Lanka 84% of Exhibitors expect to receive orders within a year. 40% of Buyers confirmed procurement on-site with Exhibitors. Twice the percentage of Buyers than in 2013 expect to conduct business valued at over 1 million. IT&CMA and CTW Asia-Pacific 2015 Newsletter Issue 01 December 201 4 1 2014 Event Delivers On All Fronts 80 OvER Business Education and Networking Sessions Relevant dynamic & valuable buyer profiles across MICE Association Luxury Travel and Corporate Travel sectors 10 000 Business Appointments generated over 2 days 1.6 1 Buyers Exhibiting Company IT&CMA and CTW Asia-Pacific had exceeded my expectations. The Association Days IT&CMA lectures were very instructive. They showed a lot of approaches for the successful planning and execution of events in Asia. European Union of Medicine in Assurance and Social Security Germany Association Buyer Hans-Werner Pfeifer Senior Vice President Member of Scientific Committee It was a very useful event for us to meet new suppliers and new hotels. This was especially helpful in the coming winter season as our clients are expecting suggestions of new destinations and new locations. IGI-MICE European Div. of Best Travel Deals Greece Buyer LaiWah Chow Executive Director I always liked this event because I get to meet new business contacts and can also chat with old acquaintances to renew or discuss contracts and build new relations. I had great meetings particularly with Macau Indonesia Korea and Malaysia. All in all I experienced very good days and the organisers support during the event was always spot on and appreciated. I look forward to 2015. Panorama-Medica Group Co. Ltd. Thailand Buyer Katharina E. Lempert-Dober Chairwoman 2 IT&CMA and CTW Asia-Pacific 2015 Newsletter Issue 01 December 201 4 Very good platform to establish contacts with hoteliers from overseas as well as other states in Malaysia. Continental Automotive Components Malaysia Sdn Bhd Malaysia Corporate Travel Manager Koh Siok Mei Senior Executive Secretary This was a good platform for me to know and understand the best practices adopted across the globe. OnMobile Global India Corporate Travel Manager Rahman Habeeb Senior Manager The show was a first experience for me and I thought the event performed above expectations. The networking and exchange with professionals on a high level were fantastic. Very well done and congratulations teamtravel premium GmbH Germany Buyer Yuji Andreas Wendler Managing Director It was an eye opening event. The discussion session in particular was a good sharing session for all my peers. Gemalto Singapore Corporate Travel Manager Jean Bey Senior Buyer Asia The Conference was very helpful for us as corporate travel managers. It gave us an idea of what to look forward to and expect in the future. IMI Speedy Tech China Philippines Corporate Travel Manager Janette Binuya Human Resource Manager I met a lot of industry peers and exhibitors at the event and it was helpful for me. The American Chamber of Commerce in Shanghai China Corporate Travel Manager Karen Qiu Events Manager Networking was the best Destination Thailand News Thailand Media Reinhard Hohler Editor The event was excellent and I feel it improves every year. Kongres Magazine Slovenia Media Robert Cotter International Editor Excellent show worth connecting. Travel News Digest India Media Abraham John Advisor Great avenue to maintain and establish new contacts and research information from diverse regions and destinations. Association of the Polish Media Poland Media Robert Pawelek Journalist IT&CMA and CTW Asia-Pacific 2015 Newsletter Issue 01 December 201 4 3 Incorporating Luxury Travel 2014 Exhibitors Share Their Event Highlights and Benefits Experienced Definitely Returning The Perfect Platform To Position Our Product In Our Target Markets The quality and selection of buyers the pre-scheduled agenda and the business meetings with our preferred buyers worked perfectly for us. We found IT&CMA to be the perfect platform to position our product in the South-East Asia and China markets. We have already received RFPs so we definitely see potential in IT&CMA and CTW Asia-Pacific and will return again in 2015. Chic Outlet Shopping Europe Marcelo Molinari Head of MICE Global Marketing very Impressed As A First-Time Exhibitor All euromic members were very impressed by the overall organisation of this event the quality of buyers and the remarkable welcome reception We will certainly participate in next year s show to continue to expand our Association s awareness and strengthen our presence in South-East Asia. euromic Europe Christophe verstraete Executive Director Appointment Scheduling System Maximised Our Time At The Event A very wellorganised event that brought everyone in the MICE indus tr y together from suppliers to client s . One key highlight was the online appointment scheduling platform as it maximised our time there and enabled us to capture both walk-in appointments and prescheduled ones. The show also gave us a finger on the pulse of the MICE industry and an opportunity to build stronger rapport with our existing MICE clientele as well as forge new relationships. We are definitely participating in the 2015 show. Holiday Inn Singapore Orchard City Centre Singapore Christopher Lee Director of Catering Sales Exhibitor Statistics 2014 Industry Breakdown 1% Airlines Airports 22% Travel Management Companies (TMC) 49 % Hotels Resorts Service Apartments 14% 12% 1% National or State Boards Convention Visitor Bureaus (CVBs) Destination Management Companies (DMC) 1% Others Adventure Incentive Travel Suppliers - Car Rental Companies Coach Operators - Convention Exhibition - Cruise Lines Ferry Services - Golf Courses - Integrated Resorts - Spas Eco Tours Operators - Travel Meeting Technology Multimedia Companies - Theme Parks Tourist Attractions - Travel Related Suppliers 84 % of Exhibitors expect to receive orders within a year 4 IT&CMA and CTW Asia-Pacific 2015 Newsletter Issue 01 December 201 4 We Were Well Matched To Our Preferred Buyers Absolutely returning in 2015 as IT&CMA and CTW Asia-Pacific proved fruitful for us The PSA system matched us with the buyers we wanted to meet and we had exposure to both international and domestic delegates. Mayflower Acme Tours Sdn Bhd Malaysia Simon Yep Assistant Manager International Sales Inbound Division Mix of Global Buyers Truly Impressive IT&CMA provided us the platform to present Philippine Airlines not only to buyers stationed where our operations are present but to various MICE players globally. IT&CMA never fails to gather quality MICE buyers in one location thus providing suppliers like Philippine Airlines the opportunity to promote our brand and latest offerings to MICE travellers. We will definitely be returning to IT&CMA and CTW Asia-Pacific 2015 as next year has been tagged Visit the Philippines Year . Philippine Airlines Josh vasquez Country Manager Thailand Important Asia-Pacific Sponsor Event To Establish Business Relationships And Create Business Opportunities IT&CMA and CTW Asia-Pacific allowed us to add new business contacts and partnership opportunities. It also provided a good variety of exhibitors and suppliers to meet making it the place for deals to be sealed. The media briefing session was also a good opportunity for us to introduce the new developments of Park Hotel Group and reinforce its journey. Park Hotel Group Hong Kong Pauline Cheung CTW Platform To Interact And Engage Our Clientele The size and scale of IT&CMA and CTW Asia-Pacific were very compelling. We were satisfied with the level of delegate turnout and found that the networking events and the pre-scheduled appointment facility enabled us to interact and engage with delegates throughout the show. Oakwood Worldwide Singapore Craig Ryan Managing Director Asia-Pacific Sponsor CTW Hosted Full Dinner Sponsor Set of Appointments Buyer Quality Stood Out We had a full set of appointments which was very satisfying and showed how well-attended the event was. It was extremely nice to see a marked increase in the recognition of our Sukosol Hotels brand amongst all the delegates. The overall quality of the buyers also made the event stand out. The Sukosol Bangkok Philipp Frickhinger General Manager This Is A Platform For Business Deals To Be Made Sponsor OC Many Thai co-exhibitors were satisfied with the quality of buyers they met during the exhibition. The presence of exhibitors from across the Asia-Pacific region ranging from the Southern hemisphere East Asia Southeast Asia to South Asia made the show an attractive platform with a vast array of destination choices. Thailand Convention and Exhibition Bureau Thailand vichaya Soonthornsaratoon Director of Meetings Incentives and Conventions Department IT&CMA and CTW Asia-Pacific 2015 Newsletter Issue 01 December 201 4 5 2014 Buyers On Why Incorporating Luxury Travel This IT&CMA and CTW Asia-Pacific Has Been A Good Event For Them Great variety of Suppliers Under Rewarding Meetings With One Roof Desired Destinations As a first-time attendee I was especially pleased at the numerous resources I ve discovered and people who I ve connected with in one place at one time. The companies and representative offices were pertinent to our business. I also gained a wealth of information for two conferences we have in South East Asia in 2016 and 2017. Agora United States of America Maria Theresa Nava Program Director Association Buyer I was delighted to have met with representatives from destinations (Bali Hong Kong South Korea Thailand) that were shortlisted for our congresses. I also met with hotels and venue representations from the said destinations. International League Against Epilepsy Ireland Richard Holmes International Director of Meetings Well-organised Network of Professional Exhibitors A very helpful event focused on exact interests and requests of buyers with easy access to exhibitors. Each year the network of potential suppliers gets wider and closer to our requests. Business Travel Club Poland Slawomir Bloch President Genuine Exhibitors This is my first time attending IT&CMA and CTW Asia-Pacific and I am very impressed by the quality of exhibitors. I met with many Quality Exhibitors new partners and gained numerous new I obtained good new contacts and new ideas from them. ideas to develop my business in Asia. The quality of exhibitors at the show was excellent. Agriscambi Tour Operator Italy Cesare Maria Ortis Managing Director Cosmopolis France Guillaume De Vaudrey General Manager Successful Business Meeting For Upcoming Incentive Trip We had a successful meeting with Onyx Hospitality (Amari Group) for our forthcoming incentive trip for 350 people to Thailand in March 2015. Rakaposhi Tours (Pvt.) Ltd Pakistan Akbar A Shareef Chairman and Chief Executive Buyer Statistics 2014 Country Breakdown Excellent Exhibitors Profile Fruitful meetings with Asia-Pacific suppliers that I did not get to meet in Europe. These exhibitors have great experiences and knowledge of their local products which was very useful for me. Allied Telesis Austria Wanna Binder Event & Marketing Communications Manager Central Eastern Europe Region 42% 8% Americas Europe 40% 5% Others Asia 5% Australasia (Pacific) Updated My Knowledge At Association Days IT&CMA Industry Profiles Association Buyer The different educational sessions at Association Day enabled me to learn new things trends and best practices. The session on Adding Value with Sustainable Events and the networking opportunities were especially fruitful for me. Association of Development Financing Institutions in Asia and the Pacific Philippines Enrique I. Florencio Head Knowledge Management Sustainability Officer Events Officer Professional Conference Organisers 22% Travel agents handling luxury travel 44 % 16% Travel agents handling incentives 55 % % 7% Others 38 % 5% Association Buyers Event Planners 33% Travel Management Companies Corporate Companies with Incentive Programme 40 Destination Management Companines (Outbound) 39 % 34% 36% Meeting Planners Incentive Motivation Houses of Buyers confirmed procurement on-site with Exhibitors. Twice the percentage of Buyers than in 2013 expect to conduct business valued at over 1 million. 6 IT&CMA and CTW Asia-Pacific 2015 Newsletter Issue 01 December 201 4 Great Chance To Network With Major Global Suppliers I learnt upcoming trends and creative ideas for incentives and team buildings. The show also provided me with opportunities to network with all major suppliers globally. Focus On Tailor-Made Products For High-End Clients The show offered me a platform to network know and understand what is on offer at a time when clients are very demanding. I was very satisfied with the quality of exhibitors I met which could help me fulfil my clients needs. The Vision Destination Management UAE Anwar A.Z. Abu Monassar Director of Operations Professional and Well Prepared Exhibitors I really enjoyed all my meetings and was pleasantly surprised with the variety of unique products each country had to offer. Shroff International Travel Care Inc Philippines Kristine Shroff Marketing Director PC Tours & Travel Hong Kong SAR Owen Yau General Manager Business Development Fruitful Negotiations A great platform to be updated on the latest MICE products with plenty of networking opportunities. I also had fruitful negotiations with tour operators and hotel partners. M.I.C.E Hubs Travel and Tours (M) Sdn Bhd Malaysia Konrad Ong Managing Director Well Delivered Well Thought-Out Education Sessions Association Buyer The sessions were so good that it left me wanting more knowledge and information. The sessions really got me thinking about our association and what we do and how we do it and the challenges we face and how to deal with them. Meeting other associations from around the world really gave me some perspective of challenges they are facing and how they deal with them. It was great to make new connections. Quest Australia & New Zealand and Quest Asia Australia Daniel J Strassberg Executive Director Informative Educational Sessions It was a great opportunity to understand the priorities and strategies that corporate travel managers have to optimise their travel management program. I also met with many current and new suppliers. Carlson Wagonlit Travel China Lynda Yao Director Supplier Management New Destinations and Providers Found New interesting and affordable destinations and properties are increasingly difficult to source. But IT&CMA and CTW Asia-Pacific helped me to find new destinations that will fulfil my clients needs. Exhibitors Are The Biggest Players And Movers of The Industry We were able to meet potential partners ranging from budget to midSottotour SA Portugal I met the right people that could help range and high-end products. I had Jorge Rodrigues Executive me organise our group trips. so many potential products to source Board Member from for my clients needs. We noticed that the exhibitors present are the biggest players and movers of the Excellent New Exhibitors industry. Hermes Fly Bulgaria It was a great opportunity to discover Daniela Markova new destinations and new suppliers of Owner Managing Partner excellent quality Right Exhibitors Present Great Experience At My First IT&CMA and CTW Asia-Pacific My biggest take-away was that I got to know many experts in the MICE industry and the latest MICE trends. I have also been keeping in touch with the exhibitors I met at the event. I believe we will be cooperating very closely in future collaborations. Travel Warehouse Inc. Philippines Jaison Yang General Manager Exceptional Appointments & Exhibitors The quality of appointments and exhibitors were once again exceptional. We also met suppliers from emerging markets which we had been trying to connect with for some time now. WW Stay Services India Pvt Ltd India Nitin Mittal Senior Vice President Tripware Italy Daniela Mengoni Managing Director The Show to Meet and Make Deals IT&CMA and CTW Asia-Pacific is THE MICE event in Asia. Every year I meet new partners and friends and discuss business deals with quality exhibitors. Free Style Events Netherlands Ben Gosman Managing Director Sichuang Great-Expectation Travel Service China Liu Hui CEO IT&CMA and CTW Asia-Pacific 2015 Newsletter Issue 01 December 201 4 7 2014 Corporate Travel Managers On Why This IT&CMA and CTW Asia-Pacific Has Been A Good Event For Them Must Attend Educational Event ASC Group Indonesia Rika Sari Business Development Manager The CTW Asia-Pacific event is a must-attend because of the knowledge and experience I gained from the expert speakers. Opportunity To Network With Peers Bodmer Consulting Switzerland Markus Bodmer Director Caught up with new offers in the area and met with potential business partners in person. Furthermore I got to network with colleagues and competitors. The educational conferences also provided me with a different perspective on current industry questions. Job Titles Country Breakdown 31 % Corporate Travel Management 29 1 India % 1% New Zealand Hong Kong SAR 18 8% 6% Finance % Administration % Switzerland 2% Executive Secretary Marketing Events Management 15 6 % Malaysia Purchasing % 27 Singapore 3 % Japan % % China PR Philippines 1% Indonesia 7% 3 % Australia 1% Thailand 11 Manage 8% Senior Buyer 9 % Procurement Responsibilities 7% Human Resource Approve and 5% Sourcing buy technology software travel functions Set Select destinations corporate travel and facilities policies Negotiate air hotel and meeting programmes Set travel budgets A Selection of Companies Accenture (India) Agricultural Chemicals (M) Sdn Bhd (Malaysia) Apple Inc. (China PR) Aricent (India) Ascendas (China PR) BNP Parisba Equities (Asia) Ltd Shanghai Representative Office (China PR) Bosch (Thailand) Credit Suisse SG (Singapore) Emerson Network Power (Philippines) Freenius-Kabi China (China PR) Freescale Semiconductor (India) Hermes-Epitek Corporation Sdn Bhd (Malaysia) Hitachi Travel Bureau Ltd (Japan) IBM India Pvt Ltd (India) Juniper Networks India Pvt Ltd (India) KRB (Australia) Kings and Mallesons (China PR) Lone Pine Group of Companies (Malaysia) Micro Labs Limited (India) Microsoft (China PR) Northern Trust (India) OCBC Bank (Singapore) Rio Tinto (Singapore) Tetra Pak (China PR) WNS Global Services (India) 8 IT&CMA and CTW Asia-Pacific 2015 Newsletter Issue 01 December 201 4 Face-To-Face Meetings & New Knowledge Gained Magenta Consulting Services Pte Ltd Singapore George Yeo Business Development Manager (APAC) I met with all the corporate suppliers and also gained new information on travel safety. Knowledge Sharing With Fellow Corporate Travel Professionals Northern Trust India Geetha Arekal Regional Travel Head (APAC) We learnt and shared with each other the best industry practices and technology usages. This allowed us to learn tips on dealing with the challenges we face in our companies. Corporate Travel Management & Procurement Meeting Reaches Out To New Corporate Travel Managers The roundtable session has been absolutely fruitful as I gathered new knowledge such as cross-border feedbacks as well as inputs from various parties on best practices and change management for travel policies. The knowledge gained will Atmel Malaysia Sdn Bhd Malaysia Janice Chuah Senior Finance Manag benefit my company. The second edition of the Corporate Travel Management & Procurement Meeting (CTMPM) was held on 30 September and attracted 16 corporate travel managers from local state-owned and multinational companies. Half of these corporate travel managers were new to CTW Asia-Pacific. Hailing from the engineering financial manufacturing and technology industries participants shared a diversity of perspectives during the closed-door exclusive session. Headed by the Advisory Panel which included experienced Corporate Travel Managers like Michelle Tan Travel Manager Asia-Pacific of Oracle Corporation and Amarnath Lal Das General Manager India Travel of Accenture India participants were led through fruitful discussions on travel technology travel management and supplier relationships. 9 IT&CMA and CTW Asia-Pacific 2015 Newsletter Issue 01 December 201 4 Expanded Association Days IT&CMA and Corporate Performance Forums Drew Strong Interest From Target Segments curated educational forums destination presentations business appointments and networking sessions. Destinations that leveraged on the presentations platform to reach the Association sector included Macau Taiwan Thailand and Switzerland. Representatives from these CVBs took advantage of this valuable avenue to share with the delegates in person about the facilities appeal factors and support available to Associations. Curated forum topics From Asia to Europe The Role of a PCO in Association Meetings Looking Further Going Farther Learning from Success Association Meetings in Thailand Adding Value with Sustainable Events provided attendees with an in-depth understanding of association management. The sessions also featured knowledgeable Returning for its 2nd year IT&CMA s programme for speakers from renowned associations and corporations like Association Executives took place over an expanded 2 days AuSAE World PCO Alliance MCI Group and Ovation Global from 1 to 2 October in collaboration with new partners DMC. MPI and World PCO Alliance amongst loyal and long-time The Corporate Performance Forums on 2 October featured supporters Australasian Society of Association Executives speakers from First Incentive Travel Creative Travel and (AuSAE) Canadian Society of Association Executives (CSAE) cievents who helmed topics on Innovative in Incentive and International Congress and Convention Association Travel and Incentive Meetings Business & Pleasure (ICCA). raising knowledge on how companies can incorporate Successfully drawing industry professionals and executives incentives and travel to motivate employees to excel in from across the region Association Days IT&CMA included achieving their performance targets. Associations professional development and community or customer engagement have transformed over the years. This tailored platform enables me to learn and integrate my new knowledge into our core operations which will definitely benefit my Association s sustainable growth and innovation. Association of Development Financing Institutions in Asia and the Pacific (ADFIAP) Association Buyer Enrique I. Florencio Head Knowledge Management Sustainability Officer Events Officer Switzerland has significant appeal as a venue for any Association event. We are excited about this opportunity to share the various cities that make excellent destination choices in terms of facilities infrastructure as well as pre- and post-event leisure activities. Switzerland Tourism First-time exhibitor and Association destination presenter Dominique Oi MICE Manager Southeast Asia As associations are seeing the increased need to go global in the search of new customers one of this year s topics discussed in-depth about professionalising themselves and then how they can start serving members outside of their traditional countries. MCI Group Asia-Pacific Association Day Speaker Robin Lokerman President Association Days IT&CMA is a fantastic opportunity for the industry to connect. By bringing together everyone from Associations to suppliers and PCOs like us the event encourages mutually beneficial knowledge and business exchange. World PCO Alliance Association Day Speaker Per Ankaer President The Associations segment is a key one for the MICE industry with CVBs and corporates eager to tap on the potential and demand. IT&CMA has seen considerable success with our comprehensive Association Days IT&CMA to deliver these much sought-after Association executives and professionals. TTG Asia Media Event Organiser Darren Ng Managing Director The educational topics included strong case studies that I can adopt when managing my association. The panellists were also experienced and provided really good insights. Thai Association for the Study of the Liver Association Buyer Paitara Chaochalard Manager 10 IT&CMA and CTW Asia-Pacific 2015 Newsletter Issue 01 December 201 4 The Benefits of Earning A Captive Audience Late-Night Function Sofitel So Bangkok CTW Asia-Pacific Sponsors SPONSORS CREATED GREATER BRAND AWARENESS THROUGH CTW ASIA-PACIFIC The discussion topics covered at the various CTW Asia-Pacific sessions provided us with the relevant insights and understanding into the corporate procurement world. Through our participation and contribution as a sponsor we were able to leverage on this event to expand our network and create a greater awareness of our brand. This platform has also allowed us to keep abreast of the latest trends and knowledge in the industry. It is a fantastic business platform for us to meet and network with the Corporate Travel Buyers. Joanne Ang Group Director of Sales & Marketing SuCCESSFuL EVENT TO PROMOTE SOFITEL SO BANGKOK The late-night function was a great opportunity for Sofitel So Bangkok to promote our brand especially among the meeting planners and corporate travel managers as many guests do not know our