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Bringing Together Chinese and International MICE Exhibitors & Buyers In One Dynamic Marketplace Leading International MICE Event in China The 17 - 19 April 2013 Shanghai World Expo Exhibition & Convention Center The Leading International MICE Event in China OW SH EW EVI PR Leading International MICE Event In China IT&CM China Opens As The Anchor Of An Expanded Shanghai Business Events Week (SBEW) B ack for its 3rd successful run SBEW which began on 14 April will culminate in the opening of IT&CM China tomorrow (1 7 April). IT&CM China the leading international MICE event in China will see 3 000 MICE professionals from sectors including DMCs PCOs corporate travel and associations congregate to explore business education and networking opportunities over 3 business days. This year the event will host some 400 hosted delegates and will feature over 10 000 business appointments as well as over 60 business education and networking sessions. Participants can also look forward to several enhancements to the show s programme and delegate profile which includes a greater proportion of Chinese Buyers (see IT&CM China 2013 Strengthens Value Proposition For Exhibitors story for details). Shanghai Business Events Week has evolved to target niche sub-segments of the MICE industry. These complementing sub-segments multiples the value that attendees get from being part of the week-long activities. We are proud to have IT&CM China take centre-stage in bringing this all together said Patrick Chen Director of International Tourism Promotion Department of Shanghai Municipal Tourism Administration (SMTA) host of SBEW. Shanghai Business Events Week 2013 takes place from 14 to 19 April 2013 and features 9 industry business education and networking events. They are Techniques For Producing Great Conference Programmes GBTA China Conference China (Shanghai) International Meetings & Conferences Forum Association Professionals Competencies Briefing Fundamentals of Business Travel ManagementTM Course Associate Level IT&CM China ICCA Association Database Workshop IMEX-MPI-MCI Future Leaders Forum and the TTG China Travel Awards. IT&CM China 2013 Strengthens Value Proposition For Exhibitors I Fresh initiatives include swinging buyer profiles towards more Chinese Buyers Corporate Travel and Association Buyers. Organisers reveal that a more flexible and tailored programme for local buyers is the contributing factor to attracting their participation. The education component on 18 April (or Day 2 of IT&CM China) is all about Association Meetings while 1 April is dedicated to 9 Corporate Travel. Each day features a keynote address and forums by reputed experts in the respective fields including MCI Group Australasian Society of Association Executives (AuSAE) Canadian Society of Association Executives (CSAE) American Express Meetings & Events and MasterCard Worldwide and Global Business Travel Association (GBTA). 18 April is also IT&CM China s designated inaugural Association Day. Strategically structuring comprehensive 1-day programmes each devoted to the interests of Association buyers and Corporate Travel buyers that is accompanied by focused business appointments makes it easy and more manageable for Chinese buyers to justify their time out of the office to be at IT&CM China said Zhu. In this way local Association buyers and Corporate Travel buyers enjoy the opportunity of procuring learning and networking with industry peers while our Exhibitors get to meet these group of buyers important to them. T&CM China has taken new thrusts to ensure the event continues to meet the business objectives of its exhibitors. This includes delivering more Chinese buyers to the event with an even greater focus on Corporate Travel buyers and Association buyers as well as enabling Exhibitors to schedule up to 100% of their appointments ahead of the event. This year IT&CM China exhibitors chose from more than 400 buyers to schedule business appointments. About 65% of these buyers are Chinese with the remaining buyers hailing from international destinations. This emphasis on the Chinese Buyers is what IT&CM China is about. What makes IT&CM China s value proposition unique from the other IT&CM events in Bangkok and India is the opportunity for exhibitors to explore business potential with the Chinese market said Darren Ng Managing Director of TTG Asia Media. Organisers have also given the profile of attending buyers a makeover. Explained Dake Zhu PCO PEO and Event Director of co-organiser CITS International MICE Our exhibitors tell us that they are also interested to meet with Corporate Travel buyers and Association buyers. Thus this year the composition of Chinese buyers will have a higher percentage of This emphasis on the Chinese Buyers is what IT&CM China is about. What makes IT&CM China s value proposition unique from the other IT&CM events in Bangkok and India is the opportunity for exhibitors to explore business potential with the Chinese market. Managing Director of TTG Asia Media Darren Ng In response to another feedback from Exhibitors up to 100% of their business appointments with buyers were scheduled prior to the event via the Pre-Scheduled Appointments (PSA) and Online Diary facilities. Said Ng This means that the event s usual SellersMeet-Buyers (SMB) appointment scheduling session is no longer necessary. We are fully leveraging on technology to make it convenient for our delegates to complete their appointment scheduling before arriving into Shanghai. This can only contribute towards a more productive outing. The annual exhibition showcase will prove to be exciting with new destinations such as Brussels (Belgium) Dalian Guilin Philippines and Xiamen. New corporate brands taking their own pavilions booths this year include Accor Fujita Kanko Hotels & Resorts JTB Group Merci France Memento Asia New Century Hotels & Resorts Nippon Travel Agency Okura Hotels & Resorts Rosedale Hotel Group Starwood Hotel & Resorts Thai Vision Holidays (Hong Kong) and The Saujana Hotel Kuala Lumpur. Also look out for networking events by Kerry Hotel Pudong of Shangri-La Hotels and Resorts Meetings and Exhibitions Hong Kong Seoul Tourism Organization Genting Hong Kong and Business Events Australia who will play host to delegates during luncheons dinners and cocktail receptions. www.itcmchina.com 1 [ Exhibitor Spotlight ] Meet New Exhibitor JTB Group A One-Stop MICE Events Solutions Provider To Any Destination In The World. Manager Global Business of JTB Asia-Pacific Central Sales Operations JTB Group Michael Chong Mr Michael Chong Manager Global Business of JTB Asia-Pacific Central Sales Operations shares how IT&CM China is an important platform for the company to showcase that they are more than just an agency specialising in Japanese clients. Why Did JTB Group Choose To Exhibit At IT&CM China We decided that we had to be at IT&CM China to take advantage of the event s unique platform to network negotiate and conduct business with serious buyers all over the world. It gives us an opportunity to discuss latest trends challenges and insights of MICE business with our potential clients and forecast what they are looking for. We also value the prospect of exchanging views and networking with other exhibitors to recognise niche products and realise opportunities to remain competitive in market. JTB aims to grow its market share by connecting with existing clients during the event and to increase its distribution network by creating new relationships. We believe that our presence at IT&CM China will help us to devise our action plans for 201 and generate new leads for us to 3 work on. What Is The One Misconception That Many Have About JTB Not many are aware that JTB s services cover a diverse range of destinations that practically span the entire world. Our global network of agents is huge. To date we have over 87 offices in more than 32 countries including Asia Pacific China Japan Korea Europe Hawaii and North America. In fact JTB may actually be the largest land operator in the whole world. What Is Your Value Proposition To IT&CM China Buyers To Visit Your Booth Our strength is being a one-stop solutions provider for many destinations. We are also proud of our track record of always being able to meet our client s expectations. Buyers who are looking to host MICE events anywhere in the Asia-Pacific China Japan Korea and United States must come by JTB for an on-site consultation. Assistant President of Ocean Spring Hotels (Zhuhai) Zhang Chao China National Travel Service (HK) Group Corporation s Ocean Spring Hotels In Zhuhai Is Set On Becoming One Of China s Most Influential Resort Destinations. Mr Zhang Chao Assistant President of Ocean Spring Hotels (Zhuhai) reveals what the property has in store for the MICE market in 2013. project to the industry during IT&CM China 201 3. Everyone including participating travel agencies are welcomed to find out more. By being at the show we are especially looking forward to meeting with travel agencies and we seek to improve our connections with them. We also value the opportunity to connect and communicate with existing and potential clients to enable us to better understand the demands of our end customers. How is Ocean Spring Hotels (Zhuhai) Going To Wow The Marketplace The launch of the second Ocean Spring project will add a host of facilities to the existing offering including golf infrastructure for conferences test driving and real estate. With the completion of Ocean Spring its scale and influential power as a resort destination will not only positively impact the local economy but also the direction of market development. This project is set to become the symbolic resort project of China National Travel Service (HK) Group Corporation. The facilities of Ocean Spring will be especially attractive to MICE clients and we are excited about introducing this Why Is IT&CM China An Important MICE Trade Event For Ocean Spring Hotels The MICE sector is a significant market for us and through IT&CM China s marketing branding and promotional influence as well as its business meetings platform we are able to showcase Ocean Spring Hotels to the whole domestic market. The Chinese market continues to be our core target and we are eager to meet new home clients and buyers here at IT&CM China. What Is Your Value Proposition To IT&CM China Buyers To Visit Your Booth Definitely to see the blueprint of this new Ocean Spring project and to find out the extent of our offering for their clients. We Ask Some Of Our Exhibitors To Reveal... Anantara Hotels Resorts and Spas Tommy Lai Chi-On Chime Long Hotel Guangzhou Shi Hongyan What s Worth Looking Out For At The 2013 Exhibition Area Director of Sales Thailand Anantara Hotels Resorts and Spas Deputy Sales Manager Chime Long Hotel Guangzhou e will be introducing new products that capitalise on the unique geographical location and climate of Hainan. This includes high-end VIP yacht parties or meetings beach dinners bonfire banquets and activities with the original Li Miao culture tribe. W G Gloria Hotels & Resorts C heck out our newly launched business conferences packages (Chime Long Full Package and Chime Long Meeting Package). One of our big meetings plus is the Guangzhou Chime Long International Convention and Exhibition Centre that boasts a giant LED screen of 18m x 6m offering a clear view of the screen from any angle in the 6 000sqm ballroom. Coupled with our stateof-the-art multi-media equipment suited for the demands of sophisticated banquets we are a new world-class Chinese business brand that aims to combine both business meetings and leisure needs to influence and change the way business meetings are traditionally conducted. Fujita Kanko Hotels & Resorts NEW Hiroyuki Nozaki CEO Fujita (Shanghai) Business Consultant Ltd Fujita Kanko Hotels & Resorts loria is proud to showcase our newly opened properties at IT&CM China 2013. This includes Haitang Bay Gloria Sanya (449 rooms) Xiandai Gloria Grand Hotel Changsha (339 rooms) Felton Gloria Grand Hotel Chengdu (361 rooms) and Jiarun Gloria Grand Hotel Jiuhuashan (279 rooms). All these new hotels & resorts have super attractive offers to IT&CM China buyers. Do stop by our booth to understand more about the properties and their respective exciting destinations. Corporate Assistant Director of Marketing Service Gloria Hotels & Resorts Felix Zhang Hangzhou Tourism Commission S olutions for small to medium-sized regional corporate meetings senior management or board of directors meetings and incentive groups into Thailand. With the unique wide spread of 1 Anantara hotels and resorts 1 located in 7 destinations in Thailand we have created a unique twin-destination offer (such as Bangkok Hua Hin Bangkok Phuket Bangkok Koh Samui etc...) aimed at promoting the total Anantara Experience. China Travel International SanyaNEW MICE Executive Hangzhou Tourism Commission Li Yi MICE Department Director China Travel International Sanya Angel Cheng S 2 Visit Brussels NEW ized For You tailored tours to suit different client needs. Tourism Promotion Officer Visit Brussels Linda Heng e manage hotels and unique venues all across Japan. Our regional representation has expanded with our 4th representative office launched recently in Singapore after Shanghai Seoul and Taipei. MICE organisers should check out our newly rebranded Hotel Chinzanso Tokyo (formerly the Four Seasons Hotel Tokyo at Chinzan-so) as of 1 January 201 The hotel remains as a 3. traditional luxury hotel located in the middle of Tokyo that boasts an extensive Japanese garden. Our Washington Hotels Chain is also expanding into Sendai and Hiroshima this year and into Kabukicho and Shinjuku in 201 5. W O ur pavilion will feature more Hangzhou hoteliers this year. www.itcmchina.com The Leading International MICE Event in China Howard Johnson Resort Sanya Bay Melia Hotels International Zita Ng Ningbo Municipal Tourism Administration Seoul Tourism Organization eoul is more than just about Gang Nam Style. Buyers would like to know that Seoul has been ranked as a top 5 Convention City with UIA for the past two consecutive years. Come by our booth and let us share the details of Seoul s offerings and how we can match the destination s products and services according to the needs and wants of the buyer. Or pick up some of our latest promotional materials. You could also find out more about Seoul s MICE Alliance of key players that has now expanded to 1 3 members. Chinese buyers in particular 1 will find Seoul particularly attractive in terms of proximity as we are less than a 2-hour flight from Shanghai. Senior Sales Manager Howard Johnson Resort Sanya BayLiu Chunfang Director of Global Corporate Sales Asia Pacific Melia Hotels International E xpect to see new business and professional meetings products as well as holiday-themed products offered by a variety of representatives from Ningbo. To drive interest to the destination we are also featuring a new incentive scheme. Ningbo looks forward to building our cooperation and partnerships with both Chinese and International trade buyers especially those from Southeast Asia. Chief of Market Development Ningbo Municipal Tourism Administration S Shao Daoliang T C ome by our booth to find out about our new hotel products and industry promotions. Hotel Okura JAL Hotels Sales & Marketing NEW he Okura Group is a highly-respected international hospitality organisation with significant competitive strength. We manage 3 reputed brands Okura Hotels & Resorts Nikko HoteIs International and Hotel JAL City and in total have 76 hotels with 23 772 guest rooms. Our properties have much to offer MICE buyers especially those looking at the Greater China region as we operate 1 hotels in China and Taiwan. Many 3 of our properties have extensive meeting and banquet facilities and other attractive features that have strong MICE appeal. For example Hotel Nikko Xiamen is located right next to the international convention and exhibition center. Several of our hotels including Hotel Nikko New Century Beijing have banquet rooms larger than 1 000 square meters. Also we are opening 2 large properties in China this year the 400-room Hotel Nikko Guangzhou in the summer and the 4 77-room Hotel Nikko Suzhou next winter. They will be joining the hotels we already operate in Beijing Shanghai Dalian Tianjin Wuxi Xiamen Hong Kong Suzhou Macau and Taipei. The platform of our sales and marketing activities in China has been established and we are ready to promote our properties aggressively. Head of Sales Office Sales Promotion Hotel Okura JAL Hotels Sales & Marketing Vice President Seoul Convention Bureau Seoul Tourism Organization Maureen O Crowley O T Shanghai Municipal Tourism Administration Info Salons s a result of our global collaboration with Passkey the most comprehensive Group MICE hotel booking service in Greater China is now available through Info Salons. This partnership enables us to be the first hotel booking provider in the Greater China region to offer one-stop business travel registration for event visitors and delegates. Assistant General Manager Info Salons A O ur pavilion will feature a diversified range of co-exhibitors from venues PCOs DMCs Hotels and Convention Centres from Shanghai. Do also find out more about the new hotels scheduled to open in Shanghai later this year. Deputy Director of International Tourism Promotion Department Shanghai Municipal Tourism Administration ur new Melia hotels around the world such as ME London the award-winning luxurious hotel located in Centre of London with a 300-person meeting capacity. The Meetings business is still a big part of Melia and our meeting specialists are ready to answer all your meeting requests at our signature booth. Patrick Chen Shangri-La Hotels & Resorts his year Shangri-La will open 8 new hotels in London Istanbul and China (including Haikou Qufu Yangzhou and West Shanghai). Meet representatives from 18 Shangri-La properties including the new ones in China. Be sure to ask about Jing An ShangriLa West Shanghai. This flagship hotel is situated right in the heart of the Jing An central business district and will offer 4 465 square metres of meeting and conference space including a 1 740-square-metre Jing An Grand ballroom the largest in West Shanghai. Director of Sales & Marketing Regional Sales Office Shanghai Shangri-La Hotels & Resorts Vicky Zhang Marco Polo Hotels N A Memento Asia NEW ew collections of conference and promotional merchandise by our chief designer featuring trendy high quality designs at competitive prices. Sales & Marketing Director Memento Asia Eric Wong Goshi Kamata Alison Chang T Group Director Of Sales Marco Polo Hotels Putri Istiarini Merci France NEW he 5-star facelift of Gateway Hotel Hong Kong as well as the Marco Polo Hotels Global Chain Partnership transient and MICE. 9 representatives from our hotels in Hong Kong and China are on-site to meet buyers. s a provider of high-end customised travel services in France and abroad all our itineraries are uniquely designed in accordance with the requirements of the customer. Corporate groups are our main target market. Hamameh Mohanad General Manager Merci France Philippines Tourism Office Philippines Consulate General (Shanghai) NEW Gerard O. Panga Tourism Attach Philippines Tourism Office Philippines Consulate General (Shanghai) T Starwood Hotels & Resorts NEW Meetings and Exhibitions Hong Kong General Manager MICE & Cruise Hong Kong Tourism Board Meetings and Exhibitions Hong Kong Millennium Hotels & Resorts e own manage a global portfolio of over 100 hotels across Asia New Zealand North America Europe Middle East including 10 in China and the Greater China region some of which such as the Millennium Hotel Fuqing Millennium Resort Hangzhou and M Hotel Chengdu are slated to open later this year. The Millennium Vee Hotel Taichung recently opened its doors on March 5 while the rebranded Millennium HongQiao Shanghai is scheduled to re-open after renovations. In addition there are 6 more hotels on our drawing board. The MICE market is an important one for our group globally but especially in China and we would like to promote our initiatives aimed at this market. This includes a simplified Chinese version of our new brand website (to be ready in Q3 201 and social media presence on Weibo 3) etc... On the global front we are taking steps to refresh our brand strategy to revive and rejuvenate the Millennium brand globally as well as develop a more robust and integrated multi-channel brand ecosystem to synergise through-the-line marketing globally. Country Head Millennium Hotels & Resorts Kenneth Wong W e are promoting Hong Kong as The World s Meeting Place and have launched several initiatives to target the Meetings & Incentives and Conventions segments. The Top MICE Agent Award launched in China in 201 is aimed at incentivising agents 2 to constantly place Hong Kong in their proposal list of destinations. This year apart from Greater China we are extending the award to even more mainland regions such as Taiwan as well as to other regional markets like Thailand and Indonesia. High performers who bring in incremental groups will be recognised and crowned in Hong Kong at the end of the year. Meanwhile we are also targeting industry associations with offices based in Beijing and Shanghai by organising familiarisation trips to showcase Hong Kong s MICE infrastructure. By doing so we hope to benefit from the growing potential of associations in Mainland China looking to hold major conventions in Hong Kong. Also find out more about Hong Kong s appeal beyond the downtown area into precincts like Launtau Island. W P Lawrence Yip hilippines partner carrier Philippine Airlines is offering super discounted ticket rates and other best amenities to support the creation of value-for-money MICE programs by both Chinese and Philippines service providers. Find out more about our various MICE and luxury travel products which may be tailored to the needs of buyers and designed to showcase our very best and award-winning services through Blue Horizons Travel & Tours Boracay Sailing Club Badian Island Resort & Spa (Cebu) Dakak Park Resort & Spa (Dipolog) and Movenpick Mactan (Cebu) and Huma (Palawan) Island Resorts. he 31 new Asia-Pacific hotels scheduled to open in 201 including 20 hotels across 3 China. Key openings in China include W Guangzhou (the first W Hotel in mainland China) entry of the Westin brand into Qingdao Chongqing Sanya and Haikou and the opening of the 7th Starwood property on Hainan Island The Westin Sanya Haitang Bay Resort. In other parts of Asia exciting openings will take place in India Malaysia (The 482-room Aloft Kuala Lumpur Sentral in March the brand s largest in the world) Sri Lanka (the group s debut with the 306-room Sheraton Colombo Hotel in September) Singapore (the group s re-entry with the 301-room The Westin Singapore in November) Indonesia and Thailand. Sheraton Macao Hotel Cotai Central s MICE Offer Successful Events Deserve an Encore In celebration of the opening of its second tower the Earth Tower in January 201 which adds more 3 than 2 000 new rooms to Starwood s largest hotel. Meeting organisers who book and hold their meeting or event by the end of the year (December 31 201 can receive the exact same deal for their 3) next event within the subsequent five years. Terms and conditions apply. Senior Regional Director Starwood Sales Organization Greater China Starwood Hotel & Resorts Carol Chung Wuzhen Tourism W T e will be providing resources on vacation conferences in Wuzhen suited for corporations. Senior Sales Manager Wuzhen Tourism Wang Xuxia Narada Resort & Spa Sanya NEW e are able to cater to the needs of a variety of customer types from families with children to weddings to those desiring an all-inclusive package. Our goal is to provide a perfect one-stop service solution that is all about customer convenience and a hassle-free experience. Deputy Director of Sales Narada Resort & Spa Sanya W T The Saujana Hotel Kuala Lumpur (Saujana Hotels & Resorts) NEW wo newly refurbished room categories. More upgrading and renovations will take place for the superior rooms and the ballroom in 201 3. Director of Sales & Marketing The Saujana Hotel Kuala Lumpur (Saujana Hotels & Resorts) ZX Meeting Translation Service ranslation services are extremely important for foreign capital enterprises who wish to communicate effectively with the China business market. We offer one of the market s best interpretation services and are proud to be the only designated supplier of translation services at IT&CM China. Aries Account Executive ZX Meeting Translation Service Alice Fong Dan Wei www.itcmchina.com 3 [ Exhibitor Spotlight ] We Ask Some Of Our Exhibitors To Reveal... Merci France NEW Their Take On MICE Trends For 2013 Anantara Hotels Resorts and Spas ith Thailand being a popular outbound MICE destination in the region overall demand is still on the uptrend. We expect more business from key corporate and travel agency MICE buyers in charge of overseas venue sourcing and MICE planning as well as from major PCOs Event Planners from Mainland China. We are also looking to grow the outbound wedding business into Thailand and expect to meet wedding planners from Mainland China. Area Director of Sales Thailand Anantara Hotels Resorts and Spas W Gloria Hotels & Resorts Felix Zhang Corporate Assistant Director of Marketing Service Gloria Hotels & Resorts I JTB Group nnovative itineraries and packages to suit discerning well-travelled clients seeking fresh experiences. This will especially be so for MICE events centering on team building cohesion and networking. Chinese and Indian clients should consider holding their event overseas as this may prove to be more cost effective that doing so domestically. Manager Global Business of JTB AsiaPacific Central Sales Operations JTB Group General Manager Merci France Hamameh Mohanad Michael Chong Tommy Lai Chi-On Visit Brussels NEW C A B n increase in the small and mid-scale meeting market from corporations within Greater China. Marco Polo Hotels hina market will continue to be strong for our hotels in China and Hong Kong with more MICE demand from Korea Taiwan and South East Asia. Groups are likely to get smaller. Group Director Of Sales Marco Polo Hotels Putri Istiarini Tourism Promotion Officer Visit Brussels Linda Heng ith the growing sophistication of MICE clientele the traditional tourism products will no longer be able to fully meet the needs of this niche group. We expect MICE customers to demand for more innovative and unique products. W Hangzhou Tourism Commission uyers to increasingly request for more innovative and interesting travel products especially something that is unique to Hangzhou. Meetings and Exhibitions Hong Kong Millennium Hotels & Resorts MICE Executive Hangzhou Tourism Commission Li Yi Country Head Millennium Hotels & Resorts Lawrence Yip Info Salons Assistant General Manager Info Salons Vicky Zhang D espite the continuing volatility of the global economy this year with many corporations tightening their business travel budgets we expect Hong Kong s MICE tourism industry to benefit from the continued expansion of the Mainland economy and our position as the gateway to Mainland China. Also the strength of most currencies against the Hong Kong dollar will serve as a pull factor in attracting business visitors. AsiaPacific particularly Mainland China India Singapore Thailand and Indonesia will be Hong Kong s immediate source of business in the Meetings & Incentives segment. General Manager MICE & Cruise Hong Kong Tourism Board Meetings and Exhibitions Hong Kong D efinitely tailored and customised trips Kenneth Wong M C Chime Long Hotel Guangzhou ore business meetings from Corporates especially the Fortune 500 companies. We are also looking to do business with Hong Kong Beijing Shanghai Xi an Hangzhou Europe and the United States. Deputy Sales Manager Chime Long Hotel Guangzhou C hinese incentive travel to look towards outbound markets while high quality and technology will be the catalyst for China s MICE industry development. S Melia Hotels International outh East Asia will continue to be one of the popular regions for MICE buyers. Hottest locations include Bangkok Bali Phuket and Kuala Lumpur that boast greater accessibility with more flight options and plenty of valued hotel products. We expect buyers to also seek out new destinations such as Danang in Vietnam Jogjakarta in Indonesia or Siem Reap in Cambodia. Director of Global Corporate Sales Asia Pacific Melia Hotels International e anticipate technology to drive shorter cycles in trends and innovation with consumers having more choice more control and more voice. Competition will also be intensified and brands properties will need to better differentiate themselves. Millennium Hotels & Resorts is already preparing itself to ride the megatrends of the rise of Generation Flux and the prediction of the Asian Century by proactively developing initiatives and strategies to meet the diversified needs of our customers and the market. W Narada Resort & Spa Sanya NEW Dan Wei Shi Hongyan International AsiaPacific Convention Center Sanya Liu Ping Zita Ng Deputy Director of Sales Narada Resort & Spa Sanya China Travel International Sanya NEW lient requests will skew towards novel unique and exclusive ideas with incorporation of technology to enhance the overall experience. MICE Department Director China Travel International Sanya Senior Sales Manager International Asia-Pacific Convention Center Sanya Memento Asia NEW Angel Cheng Sales & Marketing Director Memento Asia Eric Wong Fujita Kanko Hotels & Resorts NEW e expect our existing clients to continue organising MICE trips to Japan along with interest from new clientele especially those based in China. CEO Fujita (Shanghai) Business Consultant Ltd Fujita Kanko Hotels & Resorts W Hiroyuki Nozaki W e are looking forward to demand from clients in pharmaceutical and manufacturing industries e expect more event and conference organisers as well as corporate MNCs with different branches in Asia to invest in promotional merchandise. W C ustomers will be looking for a onestop all inclusive experience with everything from the beginning to the end of the trip taken care of. Russia is also expected to be our source of high-end meeting corporate clients. 4 www.itcmchina.com The Leading International MICE Event in China Hotel Okura JAL Hotels Sales & Marketing NEW Starwood Hotels & Resorts NEW Seoul Tourism Organization Maureen O Crowley Head of Sales Office Sales Promotion Hotel Okura JAL Hotels Sales & Marketing Goshi Kamata Vice President Seoul Convention Bureau Seoul Tourism Organization Senior Regional Director Starwood Sales Organization Greater China Starwood Hotel & Resorts Carol Chung Compared to other events in China IT&CM China 2013 will allow us to focus on conducting meetings with MICE Buyers that could result in actual business for us. D ue to the weakening yen we expect more foreign visitors in Japan which is good for our properties there. We have had growing numbers of visitors from China and South East Asia and expect to be welcoming more. We also expect to see more business opportunities for our company in China as the market globalises even further. Ningbo Municipal Tourism Administration Shao Daoliang Philippines Tourism Office Philippines Consulate General (Shanghai) NEW s a destination we expect to have an increasing number of Chinese travellers going to the Philippines given our core advantages of proximity ease of travel value for money unique culture myriad attractions & activities spread through our archipelago of 7 107 islands and friendliest and fun-loving Filipino people. In terms of MICE demand employees recommendation and cost efficiency are main considerations especially for companies coming from public enterprises. Buyers from Chinese corporations and MNCs with an established and active outbound incentive travel and conference training program must consider Philippines as an incentive travel and conference destination as we are equipped with both the hardware (topend facilities & services and ideal setting whether in a city mountain or beach) and software (utmost professionalism with a touch of Filipinos legendary warm smiles and hospitality) of an ideal MICE destination. Tourism Attach Philippines Tourism Office Philippines Consulate General (Shanghai) Chief of Market Development Ningbo Municipal Tourism Administration A C e anticipate experience tourism to continue its popularity streak with customers wanting attractions that offer hands-on experiences. There will also be an increased interest in events hosted at truly unique venues places that go beyond the ordinary which also provide an opportunity for more intimate immersion into the Korean culture. W ustomisation and tailoring of our business processes to meet customer s needs. We now do business the way that our customers want to do business. Be it in real time or over the phone. This also often means increasing our efficiency with shorter lead times. In terms of client experiences we see more customers request for smaller bespoke meetings that are completely customized. For example at one of our Luxury Collection properties The Naka Island Resort island buyouts are becoming popular and the entire itinerary from food to activities are customised for the client. Shanghai Municipal Tourism Administration Patrick Chen Xiamen C&D ITS Business Conference Exhibition Director of International Conference Center Xiamen C&D ITS Business Conference Exhibition Lu Xiaojian Gerard O. Panga G reater number of meetings business from corporations and enterprises. The Saujana Hotel Kuala Lumpur (Saujana Hotels & Resorts) NEW T Deputy Director of International Tourism Promotion Department Shanghai Municipal Tourism Administration hanks to a supply of new accommodation introduced last year with more scheduled to open this year hotel room rates in Shanghai are expected to stabilise. The city s hotel occupancy rates are also likely to improve this 2013 as Shanghai will host numerous cultural sports tourism corporate and association events. Nippon Travel Agency NEW Shiro Aoki Director of Sales & Marketing The Saujana Hotel Kuala Lumpur (Saujana Hotels & Resorts) Alice Fong Shangri-La Hotels & Resorts M ore customers will be looking for valuefor-money packages that allow them to fulfil more with lesser budget. General Manager International Sales for China Nippon Travel Agency Director of Sales & Marketing Regional Sales Office Shanghai Shangri-La Hotels & Resorts Alison Chang ZX Meeting Translation Service Account Executive ZX Meeting Translation Service Aries M H ore clients coming from medical companies and medical tour operators. olistic experiences when selecting their choice accommodation. This means going beyond the bed and breakfast to embrace recreational facilities such as golf courses spas upscale dining outlets and many more. All of these components and so much more is available at The Saujana Hotel Kuala Lumpur H aving observed steady growth of the MICE market in China and other emerging countries like Russia India and Brazil we expect new opportunities from these fast growing markets. 2 013 is going to be a harvest year for the Shanghai MICE industry. We believe that with an increasing convergence of global and Chinese audiences there will be greater demand for sophisticated translation services of superb quality. www.itcmchina.com 5 [ Buyer Showcase ] IT&CM China 2013 s buyer profile is one of the event s best ever with more than 400 hosted and trade buyers. About 65% of these buyers are Chinese with the remaining hailing from international destinations. This year s buyer composition also features a higher percentage of Corporate and Association Buyers. We Ask Some Of Our Attending Buyers To Reveal... What They Are On The Look Out For At IT&CM China 2013 Association of Development Financing Institutions in Asia and the Pacific (ADFIAP) Head Advocacy and Training ADFIAP Consulting Association of Development Financing Institutions in Asia and the Pacific I Hyde International Group am interested destinations. in USA and Canada Senior Customer Manager Hyde International Group Ethan Hong Cecilia M. Ibarra Business Travel Center LL Chervona Ruta PP (Ukroil) Glas Troesch Ukraine Inn Tour JV Ramoudt Sevastopol Tour Kyiv State Technical University of Construction and Architecture and Ukrainian Events & Conferences Diadema T.M.C. e are interested in hotels and unique cruise lines in Southeast Asia. In addition we would like to deepen our understanding of some European destinations such as Belgium and Turkey. This would allow our company to develop new products and improve the relationship with these parties. W I International Christian Organisation of the Media (ICOM) am looking for cultural and experiential visits and seminars for small and bigger groups especially to destinations like Shanghai Beijing and Yichang. Secretary General International Christian Organisation of the Media (ICOM) Jof Caslstas DFIAP is the focal point of all development banks and other financial institutions engaged in the financing of sustainable development in the Asia-Pacific region. In support of our 131 member-institutions across 45 countries and territories including China ADFIAP regularly holds two international conferences each year the Annual Chief Executive Officers (CEO) Forum in April May and the Annual General Assembly Meeting in November. Both events have around 100-150 delegates participants. As such we are particularly interested in looking out for highly recommended hotels in Shanghai or Beijing that will meet the expectations of member delegates particularly in terms of the state-of-theart services that it can offer. Moreover ADFIAP is interested in what s new and strategic factors that will attract an institution to conduct international forums or conferences in China. A Product Specialist Sales Section (Guangzhou) Diadema T.M.C. Corporate Travel Manager Business Travel Center LLC Fish Chen Iuliia Voronchuk Dragon Fruit Events s a corporate event planning company we are always on the lookout for new suppliers exciting venues and ideas for destinations. I am particularly interested in sourcing reliable audio-visual rental partners event furniture hire companies and team building suppliers in Southern China at the event. Managing Director Dragon Fruit Events A H International Facility Management Association otels with meeting spaces that have good flow. Those whose vicinities offer entertainment and social activities for our attendees will be an added plus. Larysa Buriachkovska Chief of the Marketing and Service Realization Department JV Ramoudt Sevastopol Tour Manager of Conferences International Facility Management Association Ann Burton-Loayza Tanja Millner Kunming SceneryCustom International Travel N Farscape Travel Greece ew venues new creative ideas and new destinations. President Farscape Travel Greece General Manager Kunming Scenery-Custom International Travel Savas Kazantzides Bureau Veritas Marine China e organise meetings and vacation trips for some 100 to 200 key customers at least twice a year. Destinations include Southeast Asia and neighbouring countries around China. We are therefore interested in high end hotels that offer packages inclusive of rooms banquet and leisure sightseeing programs such as golf. In addition we also have interest in group tours offered by airlines. Executive Bureau Veritas Marine China W Corporate Travel Manager Glas Troesch Ukraine Iurii Semenov General Motors e would like to see technology solutions such as online booking tools developed by GDS or TMC data centers developed by GDS and hotel reservation tools meeting & event management tools as well as Chinese hotel chains and international event companies. Regional Travel Manager Asia-Pacific General Motors W e are looking to update and enhance our existing portfolio offering thus we would like to meet high-quality suppliers especially destination management companies and purchase MICE packages. W Yvaine Chen Changsha China International Travel Service s IT&CM China is the top platform for business and networking in the field of congress incentive travel meetings and exhibition we are excited to discuss opportunities with participating exhibitors from hotels & resorts travel related suppliers events management companies and entertainment suppliers. Marketing Director Changsha China International Travel Service Head of International Relations Department Kyiv State Technical University of Construction and Architecture Anastasiia Davydenko Lingyun Fan I PT Holcim Indonesia TBK am interested in these destinations Spain Dubai Thailand Singapore and Malaysia. Executive Secretary PT Holcim Indonesia TBK Dian Veronica Suy Global Exchange in Leadership Initiatives (GEILI) A W PT Saipem Indonesia e are particularly interested in these destinations Turkey UK and Lijiang in China. Inna Yarovaya Sales Manager Inn Tour CEO Global Exchange in Leadership Initiatives (GEILI) Lee Ka Lun W D ould like to focus on destinations within China. the Business Support Officer PT Saipem Indonesia Rik Sari Shanghai CIIC Science & Technology Development Wei Xiaochun HelmsBriscoe omestically would like to explore options in Beijing Shanghai and Guangzhou. USA and Europe would be our choice international destinations. Financial Manager Shanghai CIIC Science & Technology Development Jacky Lee China Classical Holiday Travel Service Tetiana Bondarchuk G I 6 Deputy General Manager China Classical Holiday Travel Service Peter Wang Head of International Incentives Chervona Ruta PP Ukroil S Manager Global Accounts HelmsBriscoe Odile Gallois uppliers (especially hoteliers) from Shanghai Hong Kong and Beijing and also new ideas My clients come from a variety of industries including food production pharmaceutical logistics and distributions high-tech and flooring and 2013 looks set to be a great year for them. E E Standard Chartered Bank vent companies providing support or coverage on micro-marketing activities. Commodity Manager Standard Chartered Bank Elaine Bai ood suppliers of incentive travel convention and meeting products services and packages. Especially those from Southeast Asia Hong Kong and Macau. Artem Mkrtchian Dell Global Business Center Malaysia am interested in China and will be looking out for hot deals in the destination. Senior Analyst Dell Global Business Center Malaysia Cheah Siew Hoon e are here at IT&CM China 2013 as part of a Ukraine delegation. Wanting to keep our opportunities open we are coming to the event with an interest in exploring all products services and destinations at IT&CM China. W Sales Manager Ukrainian Events & Conferences N Hunan Toureasy International Travel Service ew destination products and services (including accommodation restaurants transport companies) to meet our clients requests. More importantly we hope to find agencies that can bring all these offerings together for us in a compelling package. University of Adelaide Deputy General Manager Hunan Toureasy International Travel Service Ken Zhou ducational tours and opportunities for college students to experience China in an interactive manner. Having recently visited Harbin I am interested in the Northern Region and also in Xiamen and Taiyuan as well as Beijing and Shanghai. I am looking for a company that can service all these needs and act as a one-stopshop destination service management company. Student Experience Coordinator University of Adelaide Kim Burdett www.itcmchina.com The Leading International MICE Event in China Their Take On Customer Trends And Demands For 2013 PT Saipem Indonesia H Association of Development Financing Institutions in Asia and the Pacific (ADFIAP) General Motors aving a holistic approach to measure improve and sustain the impact of conference outcomes will be an ongoing priority for associations like us. Solutions that provide innovative ideas trends and techniques on how to effectively attain conference objectives will certainly strike a chord. Head Advocacy and Training ADFIAP Consulting Association of Development Financing Institutions in Asia and the Pacific Cecilia M. Ibarra T Regional Travel Manager Asia-Pacific General Motors Lingyun Fan International Christian Organisation of the Media (ICOM) Jof Caslstas W B Business Support Officer PT Saipem Indonesia Rik Sari e look forward to Visa On Arrival for Asians visiting China on short trips. Secretary General International Christian Organisation of the Media (ICOM) Shanghai CIIC Science & Technology Development alancing company culture demands expectations and a tight budget. Financial Manager Shanghai CIIC Science & Technology Development his year we are looking at increasing our savings on travel expenditure exploring eligibility of business class for flights as well as streamlining meeting event policies. Bureau Veritas Marine China Global Exchange in Leadership Initiatives (GEILI) CEO Global Exchange in Leadership Initiatives (GEILI) isits will shift towards more personalised ones as opposed to large gatherings. The number of people travelling and the number of places that they will visit is expected to increase. This also means diversifying our events based on cultures and lifestyles. V Jacky Lee Standard Chartered Bank Lee Ka Lun International Facility Management Association Ann Burton-Loayza D D Executive Bureau Veritas Marine China Yvaine Chen ue to the economic crisis our headquarters is prudent about cost. Thus cost-efficient travel packages will most certainly be popular. M ore diversified products. Also the idea of conscious tourism is becoming more widespread and we expect this to continue being the trend. Harman International Industries Frances Wang D Manager of Conferences International Facility Management Association eveloping programme content relevant to the local audience. C C Commodity Manager Standard Chartered Bank Elaine Bai ost saving options that retain the level of quality or service delivered. University of Adelaide Changsha China International Travel Service Marketing Director Changsha China International Travel Service iversity and solutions that allow for free and easy options. PT Holcim Indonesia TBK Wei Xiaochun C Travel Management Specialist China Harman International Industries Student Experience Coordinator University of Adelaide Kim Burdett ost savings in Travel & Entertainment expenses especially for flights and accommodation while continuing to improve our employees travel experience within the regulations of our policy. A Executive Secretary PT Holcim Indonesia TBK Dian Veronica Suy spects relating to budget and visa. onsistency of product and service delivery is extremely important. Also onestop service solutions that minimises or eliminates dealing with multiple contacts and parties across various locations and who may not be physically on-site during the event. M C China Classical Holiday Travel Service ore detailed services. and personalised Hunan Toureasy International Travel Ken Zhou 15-17 April 2014 Shanghai World Expo Exhibition & Convention Center Deputy General Manager China Classical Holiday Travel Service Peter Wang Dell Global Business Center Malaysia orporations like ours are keeping their eye on costs this year thus cost-saving solutions will be of interest to us. Senior Analyst Dell Global Business Center Malaysia S Deputy General Manager Hunan Toureasy International Travel Service Cheah Siew Hoon ervice smaller more customised groups requesting for high-end products. We are also expecting more domestic tourists to want self-help packages (e.g. self-drive) going forward. The Leading International MICE Event in China Dragon Fruit Events Diadema T.M.C. Tanja Millner www.itcmchina.com Managing Director Dragon Fruit Events ith the economy at large and corporations growing the demand and competition among travel service providers is also mounting. Professionalism levels have to improve in order to stay ahead in the market. W Product Specialist Sales Section (Guangzhou) Diadema T.M.C. Fish Chen See You Next Year 15 - 17 April 2014 Shanghai World Expo Exhibition & Convention Center H Farscape Travel Greece opefully an increase in awareness of Chinese destinations outside Beijing and Shanghai. As a company specialising in Southern China in particular Shenzhen we know that China as a destination for conferences and incentives for international clients is extremely interesting in terms of culture where you get a mix of both historical and modern China. Clients are often held back by lack of language skills of partner companies experienced MICE suppliers including transportation audio visual equipment etc... in these parts of the country and that is where we can fill the gap. P NU SIG W NO Booth Sales Are Now Open Be the first 20 to sign up and receive savings and goodies in our Super Early Bird Special. Scan this QR Code Promotion Ends 30 April 2013. Contact to start taking advantage of this limited time offer For International Delegates Email itcmchina ttgasia.com Tel (65) 6395 7575 For Chinese Delegates Email itcmchina citsmice.com.cn Tel (86-21) 3304 9999 C President Farscape Travel Greece Savas Kazantzides ustomers who are seeking new destinations better value-for-money services and places with good MICE infrastructure. H crisis. Hyde International Group aving to work with a reduced budget. The number of conventions is also set to decrease due to the economic Senior Customer Manager Hyde International Group Supported By Ethan Hong Industry Partner Official Media IT&CM China 2014 is proud to be part of the Shanghai Business Events Week. Where The MICE Industry Comes Together In Shanghai. An Exciting Week of Business Education And Networking Events. www.itcmchina.com 7 [ Education Highlights ] IT&CM China Debuts First-Ever Association Day and Corporate Travel Forum Held on 18 and 19 April respectively each comprehensive 1-day programme is devoted to the interests of attending International and Chinese Association buyers and Corporate Travel buyers. Each day features a keynote address and forums by reputed experts in the respective fields including MCI Group Australasian Society of Association Executives (AuSAE) Canadian Society of Association Executives (CSAE) American Express Meetings & Events MasterCard Worldwide and Global Business Travel Association (GBTA). Association Day 18 April 2013 0900 1000hrs Association Meetings Forum Keynote Address The Reform and Future Development of Chinese Associations A top association leader will share his insight on the development phases of associations in China the bottleneck impeding growth and recent government reform to liberalise the registration of Chinese associations. Find out how the longawaited reform will impact the future development of Chinese associations. Liu Youqian CEO of Federation of China Trade Associations & Chambers of Commerce T he Federation is the only member organisation in China that provides legal policy analysis and recommendation case study evaluation and guidance services among others to trade associations and chambers of commerce. Set up in 2000 it has contributed to and promoted corporate social responsibility and provided consultation for the sound development of trade associations and chambers of commerce. Apart from his role at the Federation Youqian is also CEO China Meeting Trade Center and China Trade Association of Chambers of Commerce Vice Secretary China Convention and Exhibition Society and Chairman China Tyre Retreading Repairing & Recycling Association. Youqian worked in the meetings and exhibitions industry in the early1 990s focusing on community organisations and industry associations. During this time he conducted research on China s MICE industry and edited books on national vocational education and conference marketing books. In 2009 Youqian was tasked to lead the research conducted jointly by the Legislative Affairs Office of the State Council and State-owned Assets Supervision and Adminstration Commission on the legislation of industry associations and chambers of commerce. 1000 1050hrs Association Meetings Forum 2 In Collaboration with MCI Group Homegrown to International Evolution of Associations in the West and Success Factors In the US and Europe associations are known for their mature development and credible knowledge offerings. These achievements did not occur overnight but through concerted dedication and effort over decades of operations and innovation. Find out how associations in the West grew from national to international status and learn from their experience to guide your Nikki Walker association s development. Global Vice President of Association Management & Consulting MCI Group M CI s global infrastructure spans 23 countries with 47 offices and Nikki is responsible for defining and implementing the extensive service and consulting solutions MCI provides to associations. She oversees MCI s regional hubs in Brussels Dubai Singapore and Buenos Aires providing strategy management and leadership to MCI s clients and professional association staff. Nikki joined MCI 16 years ago and prior to her promotion to global Vice President in 2009 served as Managing Director of the MCI Brussels office where many associations are headquartered. Originally from the UK Nikki holds a BA from Warwick University in English & Theatre Studies and spent her entire professional life in French-speaking countries working for international organisations. Nikki who is also a qualified ski instructor and English teacher moved MCI s global headquarter presence to Dubai at the beginning of 2012 to further support its clients global growth into emerging markets. 7 Measures of Association Success 1 10 1200hrs Association Meetings Forum 3 In Collaboration with MCI Group 1 ASAE or the American Society of Association Executives has undertaken groundbreaking research on what remarkable associations do that others don t and the seven factors that make associations more successful. All will be revealed. Maria Tong Don t miss out M China Representative of American Society of Association Executives (ASAE) aria s main role is to drive strategy and overall management and operations for ASAE s China office. She has served many foreign associations in sectors such as pharmaceuticals healthcare engineering and management and was tasked to enhance their international market growth. As the former American Chamber of Commerce Membership Services Manager in China Maria was responsible for membership programme development and implementation membership recruitment and retention and membership marketing activities. Maria has more than 15 years of experience in marketing communications public relations and business development is an MBA graduate and has a Bachelor s degree in accounting. 1600 1 700hrs Association Meetings Forum 4 In Collaboration with AuSAE and CSAE The Inaugural IT&CM China Not-for-Profit Discourse Two association experts will guide the peer-to-peer discussion and information exchange on the need for Simon Pryor new approaches to notPrincipal Professional Learning and for-profit membership Certification Advisor of Australasian Society of Association Executives recruitment and retention. (AuSAE) The session will help you to ensure your organisation is led by an effective board have the right structure define the proper role of the President or Chair develop an appropriate relationship between a board and the Chief Staff Officer (CSO) and Ryan Xia to get there. Office and Finance Manager of Tenpin S T imon a Past President and a Fellow of AuSAE serves the association as Principal Professional Learning and Certification Advisor and is CEO of the Mathematical Association of Victoria the professional association for mathematics educators. He is an experienced evaluator policy developer and commentator strategic planner curriculum developer conference presenter meetings and events organiser business facilitator and trainer and economic researcher. Simon has served as an executive officer of professional education and industry associations for the past 25 years including the Meetings Industry Association of Australia in Victoria Moreland Community Enterprise Centre Employment and Economic Development Corporation Engineering Education Australia and the Victorian Association for Drama in Education. The former Mayor and Councillor at the City of Brunswick is a director and company secretary of Performing Arts Moreland a not-for-profit company responsible for the celebrated Brunswick Music Festival. In 2009 Simon completed a 10-year stint as Chairman of Mountain Goat Beer a popular and successful boutique brewery in Richmond Victoria. He also has previous experience as a journalist teacher and actor. work attitude and proven leadership skills to manage develop and motivate teams to achieve their objectives. Apart from developing Tenpin Bowling in Queensland at all levels in the community TBAQ also provides support and assistance to all registered members and associations through education and opportunity in partnership with the industry and its stakeholders. Ryan who is originally from Shanghai is looking forward to share his association management expertise with course participants from China. Bowling Association of Queensland (TBAQ) BAQ is a major government-recognised sporting association that provides services to 20 000 registered bowlers 42 Tenpin Bowling Centres and to more than 500 schools across Queensland. Ryan a member of the Australasian Society of Association Executives holds a Masters degree in professional accounting from the Queensland University of Technology and is seeking accreditation as a Certified Professional Accountant. Ryan a dynamic team player at TBAQ utilises his well organised planning skills methodical In addition to the above educational programme Association Buyers are scheduled with business appointments with CVB exhibitors from 1 400 1600hrs. 8 www.itcmchina.com The Leading International MICE Event in China Corporate Travel Forum 19 April 2013 0900 1030hrs Corporate Travel Forum Performance Improvement Opening Address Why Cash Isn t King Learn about the key aspects of an effective Performance Improvement programme and how this can change behaviour especially with China s rapid development and its unique setting. R Rob Morrow Global Director of Performance Improvement of MCI Group ob has been designing and implementing Performance Improvement (PI) programmes for the past 15 years and has had the unique career path of being a customer and practitioner of rewards recognition and incentive programmes. Rob s focus is across the Asia Pacific region where he is directly involved with client management teams and customers designing non-cash PI programmes. Originally from New Zealand he is a Site member and past-president of the Site Australia Chapter. Rob who has lived and worked in Australia London and now Singapore has more than 20 years of corporate sales and marketing experience and did his post-graduate studies at The Macquarie University Graduate School of Management. F Moderator Frankie Gao Managing Director of MCI China rankie manages MCI s Beijing and Shanghai offices which provide Association Management and Consulting Destination Management Corporate Meeting and Event Management Professional Conference Congress Organisation and Performance Improvement Programme services. Under his leadership MCI China s business has been growing exponentially each year. There are now more than 100 fulltime primarily local staff but also includes employees from the US France Germany the Netherlands Singapore Australia Switzerland and Finland. Before joining MCI Frankie established Transworld Tourism Resources the first company in China providing incentive programmes and related travel solutions. The company was acquired by MCI in 2007 Frankie . joined the hospitality industry in 1 989 and his experience includes marketing and sales with Air China and as China Business Development Manager of Tourism Australia. 1045 1200hrs Corporate Travel Forum 2 In Collaboration with MCI Group Performance Improvement Facilitated Roundtable Discussions This session will set you thinking as you discuss Performance Improvement (PI) challenges and solutions with your peers in an informal setting. Find out how to match travel incentive programmes communicating with the target audience budget decision making and other PI concepts with your business objectives. 1400 1 445hrs Corporate Travel Forum 3 Sponsored by MasterCard Worldwide Achieve Maximum Corporate Travel Savings with Innovative ePayments The Central Travel Account or CTA may be the solution to save money and improve efficiency Corporate Travel Managers are looking for. Find out how centralised billing consolidated statements which match travel data and travel expenses efficiently enhanced data which allow companies to check travel compliance the ability to identify most-frequently travelled routes and rationalise Livia Ang travel costs can benefit any corporate travel Regional Lead T&E programme. Asia-Pacific Middle East & Africa Global Commercial Products of MasterCard Worldwide L ivia joined MasterCard Worldwide in 2010 and provides consultation to issuers and corporations across APMEA on their commercial payment products offering and solutions using MasterCard s Smart Data suite of products powered by the MasterCard Global Data Repository. She works closely with strategic alliance partners including travel management partners and travel agency mid-office software providers to procure enhanced data for corporate customers using the MasterCard Central Travel Solutions. As regional lead for T&E products including corporate cards central travel solutions and MICE solutions she also works closely with industry partners to provide innovative and comprehensive commercial payment solutions to meet the process efficiency reporting and global needs of large corporations and MNCs. Prior to MasterCard Worldwide Livia worked at American Express for 1 years in 1 various risk management roles and in regional implementation for corporate products including purchasing cards meeting cards and business travel accounts for MNCs and global clients. 1500 1545hrs Corporate Travel Forum 4 Sponsored by American Express Meetings & Events The 2013 Meetings Risk Mitigation Report Learn how to close the gap between how leaders believe their meetings are managed versus how meeting planners are actually executing meetings. Find out the risk exposure areas companies are facing the differences in risk mitigation perceptions based on role the consequences if risk isn t managed properly best practices on how to start managing your meetings and more. D Danielle Puceta anielle joined American Express in 2005 as an Account Manager for Meetings and Business Travel and moved to Marketing & Product Development in 2007 She was . promoted to Director of Product Innovation in 2008 led all meetings product initiatives was instrumental in the launch of MEETINGS EXPERT in North America and evaluating other online and virtual meetings solutions. Danielle moved to Sydney two years ago to lead Meetings & Events for Asia-Pacific. Her team includes Operations Account Management and Business Development with members in markets such as India Singapore Australia and China. Formerly with Archstone Consulting as a Strategy Consultant and with Chatham Partners as Senior Market Research Analyst Danielle holds a MS in Economics and a MA in English and Economics from Lehigh University. Head of American Express Meetings & Events Asia Pacific 1600 1 700hrs Corporate Travel Forum 5 IT&CM China Corporate Travel Managers Roundtable Discussion This is a closed-door limited-seat session. www.itcmchina.com 9 [ Education Highlights ] I Shanghai Business Events Week (SBEW) Business events generate extensive economic wealth for the local economy. The Shanghai Business Events Week also raises the profile for Shanghai in its bids to host business events from incentive travel to board meetings from corporate meetings to association conferences. - Patrick Chen Deputy Director of International Tourism Promotion Department Shanghai Municipal Tourism Administration (SMTA) GBTA China Conference NEW 15 to 1 April 2013 7 Jin Jiang Tower Hotel T&CM China delegates are also welcomed to participate in a host of other activities taking place in conjunction with IT&CM China as part of SBEW. This year s SBEW is proud to feature 9 exciting events from 1 to 1 April. Presented by 4 9 the Shanghai Municipal Tourism Administration (SMTA) SBEW is the first-ever influential event of its kind in China. Now into its 3rd year it is a recognised brand platform for China s meetings and events people to come together in Shanghai and learn more about the inspiring MICE industry. This series of week-long events offers great synergy allowing meetings and events industry professionals the convenience of enjoying a variety of tremendous opportunities over a few days in cosmopolitan Shanghai. Where The MICE Industry Comes Together In Shanghai In An Exciting Week Of Business Education and Networking Events. China s biggest MICE extravaganza returns with 9 industry business education and networking events brought to you by leading international MICE players. Be part of this unique week-long experience. All happening in cosmopolitan Shanghai 14-19 April 2013 ith GBTA s prediction that China will soon overtake the USA as the number 1 business travel spend nation as early as 201 Chinese travel buyers will need 4 the knowledge and experience to effectively control their budgets amid the explosive growth of business travel expenditure. This is where the GBTA China Conference comes in. Leveraging on GBTA s unparalleled experience and depth of research and education in the field this inaugural GBTA China Conference aims to provide attendees with a true insight into the business travel management challenges and opportunities in this important market and how to deal with Chinese business travellers domestically and internationally. Highlights of the 2013 conference includes the premiere release of the latest BTI China Report presentations by local and international industry leaders that will offer perspectives on the latest industry trends and changes as well as opportunities for participants to enhance their knowledge and skills while interacting and networking with peers to forge new relationships with industry suppliers and customers from around the globe. Commented Welf Ebeling Regional Director of GBTA Asia Having opened GBTA Asia s regional office last year it has been our top priority to bring the benefits of GBTA to China s business travel industry. As such this conference is a buyer-led event and will predominantly focus on the needs of the Corporate Travel Buyer. GBTA will also be presenting the GBTA Academy Certificate Course Fundamentals of Business Travel ManagementTM during the SBEW in collaboration with IT&CM China. Dovetailing the GBTA China Conference and our Certificate Course during the SBEW provides tremendous value allowing trade professionals that deal with Corporate Travel and MICE responsibilities a convenient avenue in terms of location and dates to attend both events. W Regional Director of GBTA Asia Welf Ebeling Shanghai Business Events Week 2013 Highlights www.sinofastlane.com 14 April 2013 Shanghai This training program is designed to impart marketing know-how and skills that are unique to the needs of successful conference programming. GBTA China Conference 2013 Techniques For Producing Great Conference Programmes www.gbta.org china 15 to 17 April 2013 Jin Jiang Tower Hotel GBTA is the world s premier business travel and meetings organization. With China forecasted to overtake the United States as the largest Business Travel Spender as early as 2014 this China conference aims to offer a true insight into the business travel management challenges and opportunities in this important country and how to deal with Chinese business travellers domestically and internationally.The GBTA China conference is timed to dovetail with IT&CM China. ANGHAI IN TE SH R NAL MEETIN GS TIO NA www.cimcf.org 16 to 17 April 2013 Shanghai Marriott Hotel City Centre Learn how to organise and manage meetings and events successfully and professionally in China. Get expert advice through keynote speeches panel discussions educational presentations and case studies at this one-and-a-half day forum. A M RU CH IN China (Shanghai) International Meetings & Conferences Forum 17 to 18 April 2013 Jin Jiang Tower Hotel (17 April) and Shanghai World Expo Exhibition & Convention Centre (18 April) Ideal for all professionals involved in Business Travel planning decision-making and purchasing.This starter programme (formally the Corporate Travel ExpertSM Course) has been re-formulated with the latest globally accepted best practices concepts tools skills and knowhow required to optimise company s travel spending and Corporate Travel RO Completing this intensive 1.5-day I. programme is the pathway towards attaining the Global Travel Professional (GTP) Certification and the first step to a manager-level course. www.itcmchina.com 17 to 19 April 2013 Shanghai World Expo Exhibition & Convention Center Since 2007 IT&CM China has established itself as China s leading international Meetings Incentives Conventions and Exhibitions (MICE) business education and networking event dedicated to Promoting China to the World and the World to China . Featuring 3 days of exhibition business appointments seminars and networking events IT&CM China is the platform for international and leading Chinese players in the MICE industry to explore business opportunities on all fronts inbound outbound and domestic. IT&CM China 2013 is co-organised by TTG Events a business group of TTG Asia Media CITS International M.I.C.E. and MP International. IT&CM China 2013 Fundamentals of Business Travel ManagementTM Course Associate Level 18 April 2013 Shanghai World Expo Exhibition & Convention Center Aimed at nurturing the future leaders of the MICE Industry this full-day programme is catered to students pursuing degrees in meetings and events management tourism or related business or administration studies. It offers the best and brightest students a chance to experience real-life industry challenges and an insightful glimpse into a dynamic MICE career. This event is held in conjunction with IT&CM China 2013. TTG China Travel Awards 2013 IMEX-MPI-MCI Future Leaders Forum T 16 to 1 April 2013 7 Shanghai Marriott Hotel City Centre ailored for the meetings and events industry in China this forum organised by Shanghai Municipal Tourism Administration (SMTA) serves as an important annual platform to strengthen international exchanges share global and domestic development trends and improve the professional standards of all the players in China s meetings and tourism industry. Attendees of CIMCF will gain the latest industry trends from the key players of the meetings industry learn how to professionally manage their meetings & events network with over 300 industry colleagues and partners and keep up to date with management and service standards of conference industry. Patrick Chen Deputy Director of International Tourism Promotion Department of SMTA acknowledged that CIMCF was originally launched in 201 as a prelude to 1 the ICCA congress with the objective of creating more development opportunities for both ICCA and the meetings and events industry in China. The event is now an important component of the Shanghai Business Events Week of programme and activities designed to showcase the value of business events in China. SMTA takes the lead in driving this initiative which we hope will become a national event in the coming years. Refer to the accompany advertisement for details on the other SBEW activities. Association Professionals Competencies Briefing 17 April 2013 Shanghai Specially tailored for personnel working in societies and associations Association Professionals Competencies Briefing is a higher education programme based on the www.ttgchina.com ttg-awards 19 April 2013 The Longemont Hotel Shanghai The TTG China Travel Awards has been recognising the best of Greater China s travel industry since 2008. This prestigious annual event honours stellar Travel Suppliers across Airlines Hotels & Resorts Serviced Residences and Travel Services segments in the region. Respected as one of the travel industry s most prestigious travel awards The 6th Annual TTG China Travel Awards 2013 will applaud 60 exemplary industry partners for their success in maintaining quality standards to ensure a stellar experience for all. This TTG Travel Trade Publishing event is proudly organised by TTG China with the support of TTG-BTmice China TTG Asia TTG India and TTGmice. 10 www.itcmchina.com M RU CH IN internationally acclaimed Certified Association Executive (CAE ) designation. It is co-offered by the Australasian Society of Association Executives and the Canadian Society of Association Executives. Hundreds of professionals have benefited from the CAE programme. Learn more about its benefits and highlights during this briefing. ANGHAI IN TE SH R 18 to 19 April 2013 Shanghai World Expo Exhibition & Convention Center During this 3-hour workshop ICCA members will learn a variety of database skills including the use of the ICCA database how to locate business leads and the use of other ICCA business tools.The training will be conducted in English and is suitable for all levels of database users. ICCA Association Database Workshop China (Shanghai) International Meetings & Conferences Forum (CIMCF) A NAL MEETIN GS TIO NA & RENCES NFE FO CO & RENCES NFE FO CO [ Networking Highlights ] The Leading International MICE Event in China Luncheons Dinners and Cocktails 17 April 2013 Shangri-La s Newest Lifestyle Brand Kerry Hotel Pudong To Host The IT&CM China 2013 Opening Ceremony and Welcome Dinner S et in Shanghai s largest pillarless ballroom this much-awaited evening on 1 April 7 looks set to be a tantalising culinary experience served by the hospitable Kerry staff. In addition to the exceptional regional menu that will be created with selected fresh ingredients by Kerry Chefs the VIP treatment highlight must be the special beer that has been brewed and bottled exclusively for IT&CM China 2013 delegates. Peter Clarke General Manager of Kerry Hotel Pudong promises delegates a refreshing experience to this new brand Even after the event draws to a close a stop at The Brew is a must to indulge in more of our award-winning hand crafted beers and some of Shanghai s finest live entertainment. The party will never stop Said Sarah Chen Vice President Sales and Marketing of Shangri-La Hotels and Resorts on the reasons for the hotel s sponsorship of the function IT&CM China is a leading MICE event and is also a very influential international exhibition in China. It is a very good platform for us to meet international and Chinese MICE organisers and to explore future collaboration opportunities with them. General Manager Kerry Hotel Pudong Peter Clarke Vice President Sales and Marketing Shangri-La Hotels and Resorts Sarah Chen 18 April 2013 Meetings and Exhibitions Hong Kong (MEHK) Welcomes Buyers And Media To The World s Meeting Place H ong Kong has much to offer as a Meetings & Incentives and Conventions destination and they are eager to tell IT&CM China 2013 Buyers and Media just that. What better way to win their hearts than through an exclusive luncheon of hospitality and good food. Hong Kong is doing a lot to step up its MICE development. From the Kai Tak Cruise Terminal to new hotels and campaigns promoting inspirational MICE destination Lantau Island the largest outlying island of Hong Kong. We re also expanding our Top MICE Agent Award and other incentive and familiarisation programmes to encourage the trade to promote Hong Kong to their clients said Kenneth Wong General Manager MICE & Cruise of Hong Kong Tourism Board. Sharing these updates at a hosted luncheon is the perfect platform for MEHK and our co-exhibitors to mingle and network with this captive audience. General Manager MICE & Cruise Hong Kong Tourism Board We re excited to bring greater opportunities to our participating trade partners through this function. All buyers and media are invited to this event on the 18 April 2013 from 1230 to 1330hrs at the InterContinental Shanghai Expo. Entry is by delegate badge only. Kenneth Wong I Cheers With Genting Hong Kong And You Could Win A 5D4N Cruise On SuperStar Gemini T&CM China buyers and media mark your appointment books 18 April 1545 to 1630hrs. Sail on down to the IT&CM China Buyer s Lounge and celebrate the inaugural deployment of the refurbished Superstar Gemini in Shanghai with the Genting Hong Kong and Star Cruises team. In addition to drinks and canap s receive a Star Cruises souvenir and sales kit when you present your name card. IT&CM China is one of the best MICE events that offer a professional platform to spread the word about our MICE products and services said Star Cruises Assistant Vice President Sales Boris Chen Ming Xu. A cruise ship provides an immersive and all in-one venue for MICE planners to organise special events and offer incentives to their participants. In particular the Shanghaihomeported SuperStar Gemini is the first international cruise restyled with a primary focus on Chinese cruise passengers. Join us at the cocktail to find out more about the exciting experiences our ships can offer. Another reason to attend this function one lucky buyer or media will walk away with the coveted prize of a 5D4N cruise on SuperStar Gemini in a Superior Oceanview Stateroom. Assistant Vice President Sales Star Cruises Boris Chen Ming Xu www.itcmchina.com 11 [ Networking Highlights ] 18 April 2013 Spring Into Seoul and Join Seoul Tourism Organization (STO) For Dinner ith Gang Nam Style fever still in the air an evening with Korea s capital can only excite. On 18 April from 1830 to 2130hrs Buyers and Media will be treated to a thrilling evening of Korean cuisine and vibrant entertainment that is synonymous with the destination s famous pop culture. Remarked Maureen O Crowley Vice President Seoul Convention Bureau of Seoul Tourism Organization We always strive to bring a flavour of Seoul right to our audience. There is no better way to do so than through the IT&CM China dinners. We are always impressed with the high quality of buyers from both China and abroad. Not only are they professional they are also eager to discover what is new in the industry and what Seoul has to offer as a W Vice President Seoul Convention Bureau Seoul Tourism Organization MICE destination. We ll definitely be taking the opportunity to share Seoul s latest expansions and enhancements of its MICE facilities. Maureen O Crowley 19 April 2013 H Business Events Australia Woos International and Local Corporate Travel Decision Makers Over Lunch Other Networking Event To Look Out For osted by Business Events Australia the exclusive luncheon on 1 April seeks to 9 reinforce one clear message to some 60 IT&CM China Corporate Travel buyers and media why There s Nothing Like Australia for their next business event. Backed by a diverse range of new and interesting business and incentive travel products services and ideas Australia is one of the world s most inspirational business events destinations. From its heritage spots (like Uluru) that are rich in culture and history to its accessible natural scenery (think Great Barrier Reef) and sophisticated cities (such as Melbourne and Sydney) that strike a chord among Chinese business events delegates Australia is also a winner for the Chinese when it comes to value-for-money and safety considerations. Its proven record of helping businesses successfully achieve their objectives which in many cases equate to a real impact to their bottom line makes it easy to understand why the destination is a star choice. With China being Australia s third largest inbound business 19 April 2013 IT&CM China Networking Lunch event market coupled with a AUD 9 billion annual market potential by 2020 trade events like IT&CM China are of strategic importance to deepen and strengthen Australia s relationship with Chinese buyers and business partners as well as create awareness for its trade engagement programme and tailored tools (Chinese language website with trip planning functions) for the Chinese market. Time 12.30 to 1.30pm Venue Exhibition Hall For Buyers and Media Or By Invitation Only Tours Pre-Show Tour Around Post-Show Tour To Ningbo And Xiamen Shanghai Xiamen (3 Days 2 Nights) Ningbo (2 Days 1 Night) Shanghai Tour 1 16 April 2013 From 3 to 5pm ChinaArtMuseum Sponsored By Xiamen Municipal Bureau of Commerce Managaged By Xiamen C&D Company Tour fee of USD 150 is inclusive of domestic flights between Shanghai and Xiamen and accommodation based on single-share. Tour 2 Tour Highlights Sponsored By Ningbo Municipal Tourism Administration Managaged By China International Travel Service (Ningbo) International Travel Agent Tour fee of USD 190 USD 150 is inclusive of accommodation based on single-share or twin-share respectively. 16 April 2013 From 6 to 9.30pm ClubPANAROMA HuangpuRiverCruise Tour 3 1 April 2013 From 9am to 12noon 7 TwelveatHengshan a luxury collection hotel Shanghai FourSeasonsHotelPudong Shanghai Islandringroad Hulimountainbattery Southputuotemple WelcomebanquethostedbyXiamengovernment TeaceremonyatbarstreetbesideYundanglake Conferenceandexhibitioncenter conferencecenterand hotel facilities RoyalVictoriahotel XiamenSeaviewResorthotel Xiangluinternationalhotel Gulangyuislet ShuzhuanggardenandPianomuseum NightsceneofXiamen Tour Highlights TianyiLibrary NingboNantangStreet TianyiPlaza SnowSinusTemple MaitreyaBuddha AncientCountryGovernment HowToMakeRiceCakes Supported By Industry Partner Media Affiliates 12 www.itcmchina.com [ ] 2013418 STO style 41818 30 21 30 Maureen O Crowley- IT&CM China MICe Maureen O Crowley 2013419 4 19 60 2020 2013419 12 30 to 13 30 1 2013416 15 00-17 00 150 () 190 150 2 2013416 18 00-21 30 3 2013417 08 00-12 00 - Official Media IT&CM China 2013 is proud to be part of the Shanghai Business Events Week. 2013() Where The MICE Industry Comes Together In Shanghai. An Exciting Week of Business Education And Networking Events. FOR INTERNATIONAL EXHIBITORS BUYERS AND MEDIA TTG Events TTG Tel (65) 6395 7575 Fax (65) 6536 0896 Email itcmchina ttgasia.com FOR CHINA-BASED EXHIBITORS BUYERS AND MEDIA CITS International M.I.C.E Tel (86) 021 3304 9999 Fax (86) 021 6350 9030 Email itcmchina cits.com.cn FOR CHINA-BASED OPERATIONS MP International (Shanghai) Pte Ltd Tel (86) 021 6295 9990 Fax (86) 021 6270 6030 Email info-shg mpshanghai.com MEETURKEY Alternative Tourism & Incentive Magazine www.itcmchina.com 12 [ ] 414199 MICe 2013 - Patrick Chen 2013415 - 17 Welf Ebeling 201341419 MICE MICE MICE9 www.sinofastlane.com 2013413 2014 2013BtI Welf E b e l i n g MICe 2013 www.gbta.org china 2013415 - 17 2014 2013 NAL MEETIN GS TIO NA 2013417 - 18 417 418 2013416 - 17 GTP IMEX-MPI-MCI 2013418 MICE MICE 2013 ANGHAI IN TE SH R () www.cimcf.org 2013416 - 17 www.itcmchina.com 2013417 - 19 2013() 2013 TTG www.ttgchina.com ttg-awards 2013419 (PAE) 2013417 2007 MICE MICE 2013 TTG 2008TTG -- 2013TTG 60 TTGTTGBTmice China TTG TTG TTGmice sMtA &300 Patrick Chen 2011 A 2013 www.itcmchina.com 10 M RU CH IN - 2013418-19 ICCA ICCA (ICCA) () ANGHAI IN TE SH R NAL MEETIN GS TIO NA & RENCES NFE FO CO A & RENCES NFE FO CO M RU CH IN [ ] 2013417 2013 4 17 VIP 2013 Peter Clarke Brew Sarah Chen MICe MICe Peter Clarke Sarah Chen 2013418 MEHK 2013 & MICe MICe MICe Kenneth Wong MICe MICE Kenneth Wong 201341812 3013 30 54 41815 4516 30 MICe MICe 54 www.itcmchina.com 11 [ ] 418191 A uSAECSAE GBTA 2013418 0900 1000hrs Liu Youqian CEO of Federation of China Trade Associations & Chambers of Commerce 2000 2090 MICe 2009 1000 1050hrs 2 Global Vice President of Association Management & Consulting MCI Group Nikki Walker 2347 NIkkI NIkkI 16 N IkkI 2009 N IkkI W ArWICk U NIversIty N IkkI 2012 1 10 1200hrs 3 1 ASAE China Representative of American Society of Association Executives (ASAE) M A r I A Maria Tong M A r I A M A r I A 15 1600 1 700hrs 4 Simon Pryor Principal Professional Learning and Certification Advisor of Australasian Society of Association Executives (AuSAE) Office and Finance Manager of Tenpin Bowling Association of Queensland (TBAQ) s I M o N - s IMoN 25 2000042 500r yAN ryAN s I M o N - s I M o N 2009 - 10s IMoN ryAN Ryan Xia CVB 1 4 0 0 - 1 6 0 0 8 www.itcmchina.com 2013419 0900 1030hrs Rob Morrow Global Director of Performance Improvement of MCI Group r F Moderator Frankie Gao Managing Director of MCI China oB 15 r o B r o B r o B 20 100 rANkIe - 2007 F r A N k I e 1989 1045 1200hrs 2 1400 1 445hrs 3 CTA Livia Ang Regional Lead T&E Asia-Pacific Middle East & Africa Global Commercial Products of MasterCard Worldwide l 2010 APMeA t&e- IvIA MNC s ANd gloBAl ClIeNts . lIvIA11 1500 1545hrs 4 2013 d Danielle Puceta A N I e l l e 2 0 0 5 2007 2008 d ANI e lle dANIelle l ehIgh U NIversIty Head of American Express Meetings & Events Asia Pacific 1600 1 700hrs 5 www.itcmchina.com 9 [ ] 2013IT&CM40065% ... 2013IT&CM ADFIAP Head Advocacy and Training ADFIAP Consulting Association of Development Financing Institutions in Asia and the Pacific Fish Chen Senior Customer Manager Hyde International Group Ethan Hong Cecilia M. Ibarra Business Travel Center LL Chervona Ruta PP (Ukroil) Glas Troesch Ukraine Inn Tour JV Ramoudt Sevastopol Tour Kyiv State Technical University of Construction and Architecture and Ukrainian Events & Conferences ICOM Product Specialist Sales Section (Guangzhou) Diadema T.M.C. Secretary General International Christian Organisation of the Media (ICOM) Jof Caslstas 45 131 4 511(Ceo) 11 100150 Corporate Travel Manager Business Travel Center LLC Iuliia Voronchuk Larysa Buriachkovska Chief of the Marketing and Service Realization Department JV Ramoudt Sevastopol Tour Managing Director Dragon Fruit Events Manager of Conferences International Facility Management Association Ann Burton-Loayza Tanja Millner President Farscape Travel Greece Savas Kazantzides General Manager Kunming Scenery-Custom International Travel 100 200 Executive Bureau Veritas Marine China Corporate Travel Manager Glas Troesch Ukraine Iurii Semenov Yvaine Chen Head of International Relations Department Kyiv State Technical University of Construction and Architecture Anastasiia Davydenko gdstM gds Regional Travel Manager Asia-Pacific General Motors Lingyun Fan PT H OlCIM TBK Executive Secretary PT Holcim Indonesia TBK Dian Veronica Suy It&CM CEO Global Exchange in Leadership Initiatives (GEILI) Lee Ka Lun PT S AIPEM Business Support Officer PT Saipem Indonesia Rik Sari Inna Yarovaya Sales Manager Inn Tour HelmsBriscoe Marketing Director Changsha China International Travel Service Wei Xiaochun Financial Manager Shanghai CIIC Science & Technology Development Jacky Lee Deputy General Manager China Classical Holiday Travel Service Peter Wang Head of International Incentives Chervona Ruta PP Ukroil Tetiana Bondarchuk Manager Global Accounts HelmsBriscoe Odile Gallois 2013 Commodity Manager Standard Chartered Bank Elaine Bai Artem Mkrtchian Sales Manager Ukrainian Events & Conferences I 6 Senior Analyst Dell Global Business Center Malaysia Cheah Siew Hoon 2013It&CM 2013It&CM Deputy General Manager Hunan Toureasy International Travel Service Ken Zhou Student Experience Coordinator University of Adelaide Kim Burdett www.itcmchina.com 2013 PT S AIPEM ADFIAP Head Advocacy and Training ADFIAP Consulting Association of Development Financing Institutions in Asia and the Pacific ICOM Cecilia M. Ibarra Regional Travel Manager Asia-Pacific General Motors Lingyun Fan Secretary General International Christian Organisation of the Media (ICOM) Jof Caslstas Business Support Officer PT Saipem Indonesia Rik Sari Global Exchange in Leadership Initiatives (GEILI) CEO Global Exchange in Leadership Initiatives (GEILI) Financial Manager Shanghai CIIC Science & Technology Development Jacky Lee Lee Ka Lun Executive Bureau Veritas Marine China Yvaine Chen Manager of Conferences International Facility Management Association Ann Burton-Loayza Commodity Manager Standard Chartered Bank Elaine Bai Travel Management Specialist China Harman International Industries PT H OlCIM TBK Frances Wang Marketing Director Changsha China International Travel Service Wei Xiaochun Student Experience Coordinator University of Adelaide Executive Secretary PT Holcim Indonesia TBK Kim Burdett Dian Veronica Suy 2014415-17 Deputy General Manager China Classical Holiday Travel Service Peter Wang Deputy General Manager Hunan Toureasy International Travel Service Ken Zhou Senior Analyst Dell Global Business Center Malaysia Cheah Siew Hoon www.itcmchina.com Managing Director Dragon Fruit Events Tanja Millner Product Specialist Sales Section (Guangzhou) Diadema T.M.C. Fish Chen 2014415 - 17 2013430 Email itcmchina ttgasia.com Tel (65) 6395 7575 Email itcmchina citsmice.com.cn Tel (86-21) 3304 9999 President Farscape Travel Greece Savas Kazantzides Supported By Senior Customer Manager Hyde International Group Ethan Hong Industry Partner Official Media IT&CM China 2014 is proud to be part of the Shanghai Business Events Week. Where The MICE Industry Comes Together In Shanghai. An Exciting Week of Business Education And Networking Events. www.itcmchina.com 7 [ ] ... NEW 2013 MICe MICe Corporate Assistant Director of Marketing Service Gloria Hotels & Resorts Felix Zhang JTB Manager Global Business of JTB AsiaPacific Central Sales Operations JTB Group General Manager Merci France Hamameh Mohanad Michael Chong Area Director of Sales Thailand Anantara Hotels Resorts and Spas NEW Tommy Lai Chi-On Tourism Promotion Officer Visit Brussels Linda Heng Group Director Of Sales Marco Polo Hotels Putri Istiarini MICE Executive Hangzhou Tourism Commission Li Yi Country Head Millennium Hotels & Resorts Lawrence Yip Assistant General Manager Info Salons Vicky Zhang General Manager MICE & Cruise Hong Kong Tourism Board Meetings and Exhibitions Hong Kong Kenneth Wong 500 Deputy Sales Manager Chime Long Hotel Guangzhou Shi Hongyan ( Director of Global Corporate Sales Asia Pacific Melia Hotels International NEW Zita Ng NEW MICE Department Director China Travel International Sanya Senior Sales Manager International Asia-Pacific Convention Center Sanya Liu Ping Deputy Director of Sales Narada Resort & Spa Sanya Dan Wei NEW Angel Cheng Sales & Marketing Director Memento Asia Eric Wong 4 NEW CEO Fujita (Shanghai) Business Consultant Ltd Fujita Kanko Hotels & Resorts Hiroyuki Nozaki www.itcmchina.com - NEW Maureen O Crowley NEW Head of Sales Office Sales Promotion Hotel Okura JAL Hotels Sales & Marketing Goshi Kamata Vice President Seoul Convention Bureau Seoul Tourism Organization Senior Regional Director Starwood Sales Organization Greater China Starwood Hotel & Resorts Carol Chung 2013 It&CM - NEW Chief of Market Development Ningbo Municipal Tourism Administration Shao Daoliang 7107 Tourism Attach Philippines Tourism Office Philippines Consulate General (Shanghai) Gerard O. Panga Deputy Director of International Tourism Promotion Department Shanghai Municipal Tourism Administration Patrick Chen Director of International Conference Center Xiamen C&D ITS Business Conference Exhibition Lu Xiaojian NEW 2013 NEW Director of Sales & Marketing The Saujana Hotel Kuala Lumpur (Saujana Hotels & Resorts) Alice Fong General Manager International Sales for China Nippon Travel Agency Shiro Aoki Director of Sales & Marketing Regional Sales Office Shanghai Shangri-La Hotels & Resorts Alison Chang Account Executive ZX Meeting Translation Service Aries 2 013 www.itcmchina.com 5 [ ] Manager Global Business of JTB Asia-Pacific Central Sales Operations JTB Group Michael Chong JTB MICHEAl CHONg JTB JTB JtB ItCM2013 JTB JtB 3287 JtB Assistant President of Ocean Spring Hotels (Zhuhai) Zhang Chao ZHANg CHAO2013MICe 2013 It&CM ... 2013 Area Director of Sales Thailand Anantara Hotels Resorts and Spas Tommy Lai Chi-On Deputy Sales Manager Chime Long Hotel Guangzhou Shi Hongyan vIP NEW 18 M X6 M led 6000 Hiroyuki Nozaki CEO Fujita (Shanghai) Business Consultant Ltd Fujita Kanko Hotels & Resorts It&CM ChINA 2013 9 449339 361 279 It&CM C hINA Felix Zhang 2 711 .. NEW NEW MICE Executive Hangzhou Tourism Commission Li Yi MICE Department Director China Travel International Sanya Angel Cheng Linda Heng r MICe C hINzANso 201311 2015 www.itcmchina.com Senior Sales Manager Howard Johnson Resort Sanya BayLiu Chunfang Director of Global Corporate Sales Asia Pacific Melia Hotels International Zita Ng Chief of Market Development Ningbo Municipal Tourism Administration NEW Shao Daoliang - PAsskey INFo s AloN s Assistant General Manager Info Salons 300 Me l oNdoN NEW Vicky Zhang NEW Sales & Marketing Director Memento Asia Eric Wong 3 76 23772 13 MICe MICe 1000 2 400 477 Head of Sales Office Sales Promotion Hotel Okura JAL Hotels Sales & Marketing style UIA 113 MICe Vice President Seoul Convention Bureau Seoul Tourism Organization Maureen O Crowley Deputy Director of International Tourism Promotion Department Shanghai Municipal Tourism Administration Patrick Chen Goshi Kamata 8 18 4465 1740 Alison Chang Director of Sales & Marketing Regional Sales Office Shanghai Shangri-La Hotels & Resorts NEW Group Director Of Sales Marco Polo Hotels Putri Istiarini - 9 - NEW Hamameh Mohanad General Manager Merci France Tourism Attach Philippines Tourism Office Philippines Consulate General (Shanghai) Gerard O. Panga 3 General Manager MICE & Cruise Hong Kong Tourism Board Meetings and Exhibitions Hong Kong Kenneth Wong 100 10 35 6 MICe 20133 2012 www.itcmchina.com Country Head Millennium Hotels & Resorts Lawrence Yip MICe MICe B lUe h orIzoNs t rAvel & t oUrs B orACAy s AIlINg C lUB B AdIAN I slANd r esort & s PA (C eBU )d AkAk P Ark r esort & s PA (d IPolog )M oveNPICk M ACtAN (C eBU ) ANd h UMA (P AlAWAN ) I slANd r esorts NEW 12013 20 W -W - 3- 482 9 306 11301 MICe 20131 2000 20131231 Senior Regional Director Starwood Sales Organization Greater China Starwood Hotel & Resorts Carol Chung Senior Sales Manager Wuzhen Tourism Wang Xuxia NEW Deputy Director of Sales Narada Resort & Spa Sanya 2 2013 Director of Sales & Marketing The Saujana Hotel Kuala Lumpur (Saujana Hotels & Resorts) Alice Fong Dan Wei Aries Account Executive ZX Meeting Translation Service 3 MICE 2013417 - 19 - SBEW 4 14 417 3000MICe 4001 60 2013 2013414 4199 IMeX-MPI MCIttg 2013() 100% 400 65% ttg . 4182 419 A U sAeMCI CAse gBtA418 1 PsA 100% TTG sMB JtB GroupMerci FranceMemento Asia Rosedale Hotel Group Thai Vision Holidays (Hong Kong) www.itcmchina.com 1